SimpleSwap: conversion quotes, refunds and partner controls

SimpleSwap is a conversion service that routes liquidity from centralised and decentralised venues. The company describes itself as an aggregator rather than a matching engine maintaining its own deep order book. Customers receive the resulting cryptocurrency in an external wallet; they do not need to maintain a trading balance between ordinary swaps. The source of liquidity and the organisation controlling an order while it is processed are separate questions.[2]

The current website advertises more than 2,800 supported assets and web and mobile access. An asset count is broader than a count of independently liquid markets: a particular pair, network and amount must still be available in the live quote. Ordinary exchange use and an optional customer account for benefits are distinct flows.[1]

For example, a hypothetical $10 service fee reduced by 20% becomes $8: $10 × (1 − 0.20). That $2 saving does not reduce the swap principal by 20%, and the example excludes the sender’s network cost, any payment-provider cost and changes in the exchange rate.[12]

The business API page advertises negotiated commercial terms, including a 0% service-fee offer for qualifying integrations. That offer is a partner arrangement, not a published zero-cost rule for every retail exchange. It also allows custom partner pricing, so a wallet’s embedded quote and the direct website quote need not be identical.[16]

Use each deposit address once and the correct network/memo. Recovery of reused addresses, wrong-network deposits or below-minimum transfers is discretionary. If a recipient platform rejects a payout, contact SimpleSwap; do not arrange a return to its sending address. Exceptional volatility can also defeat a fixed quote.[3]

General refund requests can take up to 31 calendar days and incur network/recovery charges. Frozen-fund returns may attract 1%, minimum $100. Unclaimed-fund recovery is not guaranteed after one year.[3]

A fiat purchase follows its provider’s payment and identity process. The help guide names Guardarian, while the newer API product page names Onramper. These describe different published integration routes; the actual checkout must identify the counterparty and applicable terms rather than being assumed from either brand alone.[18][16]

Settlement to a personal wallet does not mean the service can never control deposited coins. Its AML policy permits suspension or freezing while a transaction is assessed. Identification, source-of-funds or source-of-wealth information and other checks may be requested. There is no general promise that declining verification produces an immediate refund.[9]

The published app features establish usable order history, but the inspected documentation did not establish a complete tax-report export, a guaranteed cross-device recovery process or a post-closure retention period available to customers. Preserve the exchange ID, fees, deposit and payout hashes and any refund correspondence while they are accessible.[8]

Terms effective 7 September 2026 exclude the UK, US, EU27, China, India and Japan, among other jurisdictions; users must meet the legal age requirement.[3]

The AML policy allows low-risk activity without routine identity checks, but reserves verification for any transaction. “No account required” therefore does not establish a no-KYC entitlement. Requested information is handled through the compliance process, including [email protected].[9]

API affiliates have separate KYC/KYB obligations and must supply specified end-user technical information, including IP address, user agent, language, time zone and operating system. Affiliate eligibility is a contractual relationship of its own, distinct from the conditions applying to a customer merely following a referral link.[15]

The website advertises round-the-clock support. The public contacts page separates customer support, marketing and partnership enquiries. It does not establish an independent ombudsman, a compensation-award procedure or a binding time limit for every complaint. An unresolved exchange should retain one clear record of the order and the support correspondence.[7][1]

The reviewed service and privacy disclosures use the SimpleSwap brand without establishing an incorporated contracting company. An exact company registration, home regulator and firm-specific exchange permission could not be matched from those materials. The profile consequently leaves structured entity and permission records empty rather than assigning a similarly named business.[10]

The risk notice describes execution without personal investment advice or monitoring of the customer’s portfolio. Its financial-risk allocation does not itself constitute a licence, deposit-protection scheme or undertaking to compensate an unsuccessful transaction.[11]

The FAQ claims more than 20 million completed swaps and over 100,000 mobile installs. These are company-reported cumulative activity and distribution measures, not active traders or comparable daily exchange volume.[4]

The company’s explanation centres on aggregating centralised and decentralised liquidity across multiple providers. Its scale should therefore be assessed as a conversion and distribution service: an embedded wallet order, a website order and a provider’s own reported trading volume can overlap economically. Adding those measures would not produce a defensible independent market-share estimate.[2]

Operator

SimpleSwap; incorporated counterparty not established.

Exchange model

Hybrid

Service scope

Wallet-to-wallet crypto conversion with aggregated liquidity and third-party fiat routes.

Client types

Retail clients; Professional clients

Pricing publication

Public and quoted pricing

Pricing scope

Dynamic all-in exchange quote; sending-network and provider charges need separate consideration.

Funding scope

Crypto deposits to an order-specific address; separate provider checkout for fiat.

Custody and asset handling

External-wallet settlement; deposits can be held during execution or compliance review.

Client eligibility

Residence restrictions apply, including the UK, US and EU27.

Support

24/7 support advertised; [email protected] and a contact form.

Authorisation and registration scope

Named exchange permission not established from reviewed legal disclosures.

Exchange metadata checked 21 Oct 2026Source 1Source 2Source 3

The April programme explanation bases progression on cumulative all-time exchange volume, with attained levels retained. Gold/Platinum customers can select cashback or enhanced fee-discount mode and switch once per month. The minimum cashback withdrawal is 250 USDT.[13]

The April guide calls cashback the default; the current FAQ calls enhanced fee discount the default. Check the selected mode instead of assuming both accumulate simultaneously.[13][4]

The invitation page advertises 50 USDT added to a newcomer’s account after link-based registration and an exchange, and 0.1% for the inviter during the first 14 days from the referred user’s first exchange.[14]

The 250 USDT loyalty withdrawal threshold means that the advertised 50 USDT account credit alone is not immediately withdrawable cash.[14][13]

Public exchange API keys and account access tokens have different powers. The latter allow chosen scopes for reading exchanges, reading balances, reading payout history and creating affiliate-reward withdrawals. Up to four can be active; each is account-specific and displayed once, has a selected expiry and can be deleted. An expired token requires replacement. A token with Create payouts authority should not be treated as a read-only reporting connection.[22]

The documented public-API request allowances are 50, 200, 500 or 1,000 requests per ten seconds across four tiers. Exceeding the allowance blocks the source IP for one minute; higher capacity requires a partnership arrangement. Caching and rate control reduce repeated rejected requests, but they do not alter the status of an exchange already created.[23]

An October update documents the Allswaps AI integration introduced on 20 September: the agent proposes a route and prepares the SimpleSwap order through an MCP interface. The customer still reviews the quote, destination and network, then sends the deposit from their own wallet. The documented authority is order preparation, not an unrestricted mandate to trade a wallet balance.[27]

After one year of unresolved funds, the terms allow monthly charges following 30 days’ notice; no fixed tariff is published.[3]