Exchange services and order controls
Sections ↑SideShift receives one cryptocurrency and sends another to the receiving address entered for the shift. Its current interface advertises more than 300 assets. Availability still depends on the precise asset and network pair: selecting USDT alone does not identify whether the transfer is on Ethereum, Tron or another supported chain.[1]
Ways to use SideShift
| Service | What the user controls | Operational distinction |
|---|---|---|
| Website exchange | Choose sending and receiving assets, amount, rate type and destination, then fund the generated order. | The deposit starts an exchange; this is not a standing trading balance or a limit order book.Source 3 |
| Connected Ethereum wallet | Connect an account to a browser wallet and reuse the connected destination. | Connection assists address entry; the account remains distinct from the external wallet.Source 14 |
| Wallet transfer flow | Review the wallet transaction and confirm the deposit in the wallet. | The documented process requires a transfer approval; connection alone is not a discretionary trading instruction.Source 15 |
| Android application | The official Paradigm Ltd listing describes exchange creation, QR handling, order history and support. | App access does not change the exchange’s funding, territorial or review rules.Source 37 |
| Telegram bot | Use @sideshiftaibot, with guided commands or optional AI text and voice input. | AI prepares an order for review and confirmation. Voice transcription requires opt-in; the bot does not supply an unrestricted wallet mandate.Source 36 |
| Partner API | An integration creates quotes and shifts and displays progress to its own users. | The integration still needs to pass the user’s geographic eligibility check and show an accurate deposit instruction.Source 20 |
The company’s report for 6–12 October 2026 records $8.97 million of gross volume and 9,889 shifts. It separates $6.83 million of user shifts from $2.14 million of liquidity rebalancing. The gross total therefore overstates customer exchange activity if used without that split; a shift is also not a unique customer.[34]
A separate July 2026 introduction claims more than $3 billion of cumulative transaction volume. That historical aggregate cannot be compared directly with a daily spot exchange ranking or used to infer how many people currently trade.[2]
Quotes, network charges and worked examples
Sections ↑Fixed and variable execution
| Rate choice | When the conversion rate is determined | Cost and amount conditions |
|---|---|---|
| Fixed | The quoted amount is reserved for 15 minutes after creating the shift. | Send the requested amount within the window. The displayed conversion incorporates the network fee; an incorrect amount can require a refund.Source 4 |
| Variable | The rate is determined when SideShift receives the deposit. | The final output can change. The outgoing network charge is shown separately on the order page.Source 4 |
| API fixed quote | The 15-minute clock begins when the quote is created, before any later interface delay. | An expired deposit does not retain the old quote. The API documentation describes refund handling for expiration.Source 21 |
| API variable shift | The deposit window is seven days. | A long-lived deposit window is not a seven-day rate guarantee.Source 21 |
| Network components | Sending the output and, where applicable, sweeping an incoming token both consume network resources. | The fee guide says its EVM unique-address charge is currently not collected because contracts are reused. Check the actual quote rather than adding an obsolete charge.Source 5 |
| Partner commission | The monetization documentation gives a default 0.5%, configurable from 0% to 2%. | An integration’s commission is included in the quoted price. It is not a universal maker or taker fee for every SideShift customer.Source 25 |
For a purely hypothetical variable shift, 1,000 USDT multiplied by 0.000012 BTC per USDT produces 0.012 BTC before an assumed 0.00005 BTC outgoing charge, leaving 0.01195 BTC. This illustrates the separately displayed network component; it is not an available rate and excludes the sender’s wallet fee. Do not subtract that component again from a fixed quote that already includes it.[5]
Minimum and maximum deposits change with the pair, exchange prices, network charges and available liquidity. The amount shown when the order is created is the relevant operational limit; a previously saved screenshot is insufficient.[6]
The API deposit rule sets the minimum at the greater of $3 and five times the network fee expressed in dollars. With a hypothetical $2.40 fee, that gives $12; with a $0.30 fee, the floor remains $3. Live pair values and denomination conversion still determine the amount of crypto to send.[22]
Deposits, settlement and recovery
Sections ↑Following an exchange through settlement
| Stage or exception | Published handling | Practical consequence |
|---|---|---|
| Deposit confirmation | The help page describes one confirmation for most supported coins and two for Litecoin, Dash and Dogecoin. | Its approximate ten-minute completion figure is descriptive, not a guaranteed deadline. Blockchain congestion and review can extend the process.Source 9 |
| Order amount below minimum | A low-fee transfer may still be processed; otherwise manual handling is required. | A small transfer is not automatically a successful test trade. Contact support with the order reference.Source 7 |
| Order amount above maximum | The service can move the shift to manual review, potentially taking hours. | A refund can be requested before the order has already settled; exceeding the displayed maximum does not buy more liquidity.Source 8 |
| Repeated deposits | Only the first valid fixed-shift deposit is processed; later ones are refunded. Variable deposits are treated separately. | Do not split one intended payment across multiple transfers expecting their amounts to be combined.Source 22 |
| Address lifetime | The API documents assignment periods of 60 days, or 40 for EVM tokens, after which reassignment is possible. | Address assignment and quote validity are different clocks. Create a fresh order instead of recycling an old deposit address.Source 22 |
| Refund destination | Supply a suitable refund address when creating the shift or through the order/API refund process. | A refund state can wait for missing address or memo information; a failed trade does not necessarily return automatically to the originating address.Source 23 |
| Settlement state | The documented workflow distinguishes waiting, review, settlement and refund stages. | Use the order state and transaction references to identify where handling stopped; an incoming transfer alone does not prove outgoing completion.Source 21 |
Wrong-token recovery
| Deposit situation | Recovery scope | Required evidence |
|---|---|---|
| Wrong token to a native-coin address | SideShift may attempt recovery case by case. | Provide the shift ID and the mistaken transaction hash. Recovery may take days and incur a network charge.Source 10 |
| Wrong token to a smart contract on the same chain | Recovery may be possible where the contract supports it. | The existence of a deposit address is not a promise that every token sent there can be retrieved.Source 10 |
| Cross-chain transfer to an undeployed smart-contract address | The policy describes this as unrecoverable. | Check both network and token before sending; an address with the same visible format is insufficient.Source 10 |
The API refund process exposes distinct refund-requested, refunding and refunded states. A requested refund still needs the correct destination details and completion of the outgoing transaction. Where a currency requires a memo, that memo is part of the destination instruction.[23]
Control of funds, account security and records
Sections ↑SideShift’s risk policy permits a deposit or settlement address to trigger a third-party risk flag. The shift can then pause for human review. An unacceptable case may result in account suspension and a refund after a holding period; verification can accelerate some cases and becomes mandatory for serious flags. The policy supplies no universal release deadline.[11]
Account and custody controls
| Control | Documented mechanism | Limit of that mechanism |
|---|---|---|
| Temporary custody | The Telegram product page explicitly says the service holds funds during the exchange. | Settlement to a personal wallet reduces ongoing exchange storage, but does not remove operator control while a shift is pending.Source 36 |
| Account backup | An account ID and account private key become available after the first shift. Back up the account key. | This key restores the SideShift account and records; it is not the seed phrase of an unrelated external wallet.Source 12 |
| Browser recovery | Restoration uses the account private key after cookies are cleared or a different browser is used. | A remembered browser session is not a durable backup. Recover access before relying on affiliate balances or past activity.Source 13 |
| Personal information | The privacy notice covers transaction, wallet, contact, compliance and device data, with service providers and lawful disclosure. | Accountless exchange does not mean no data processing. A deletion request cannot erase an already published blockchain transaction.Source 18 |
| Security reporting | The bug programme invites private vulnerability reports and describes discretionary rewards. | A bounty is a researcher incentive; it does not establish customer-loss insurance or reimbursement rights.Source 38 |
For integration records, the monetization dashboard documents commission history and CSV download, with configurable automatic payout address, asset and threshold. These are partner earning records. A complete customer tax report, independently reconciled cost basis and tax filing service were not established from that description.[25]
Geographic access and verification
Sections ↑The contract requires legal age and beneficial ownership of the currency and sending and receiving addresses. It excludes citizens, nationals or residents of the United States, Cuba, Iran, North Korea, Saint Kitts and Nevis, and Syria. The same terms describe personal use; a technically available transfer is not evidence that another person may use the service through your identity.[17]
The country-blocking help page separately lists the United States, North Korea, Iran, Belarus, Cuba, Eritrea, Syria, Russia and Thailand. Its wider operational list and the contract are both relevant: satisfying one does not override the other. XAI access also carries its own prohibited-jurisdiction restriction.[16]
Eligibility checks in integrated services
| Check | What it establishes |
|---|---|
| Permission endpoint | The integration must check whether the user may trade. A server must transmit the real user IP through the documented header; the API server’s location is not a substitute.Source 20 |
| Source-of-funds or address review | Permission to open the interface does not pre-clear every deposit. Address risk assessment can stop a later transaction and request verification.Source 11 |
Support, delays and disputes
Sections ↑Getting an incomplete shift investigated
| Route | Information or action |
|---|---|
| Website support chat | Open the chat and supply the shift ID; integrations can link directly to an order with its support panel open.Source 26 |
| Order reference | The order number appears on the order page. Retain it before closing the page so support can identify the exact exchange.Source 27 |
| Delayed exchange | Use the exchange’s support channel with the order information. An issue on the sending network and an issue after SideShift receives funds require different investigation.Source 28 |
| Contract correspondence | The terms give [email protected] for contact and [email protected] for law enforcement. No independent dispute body, compensation procedure or fixed complaint-resolution clock was established.Source 17 |
For a partner integration, keep its displayed quote, sending and receiving networks, order ID, deposit hash and any requested refund address together. SideShift’s support guidance specifically asks integrations to carry the shift ID into the support request; that is the connection between the partner’s interface and the underlying exchange record.[26]
Operator permissions and protection scope
Sections ↑The contract identifies Paradigm Ltd and a Saint Kitts and Nevis mailing address. A postal address establishes neither incorporation nor an exchange licence. A statutory compensation scheme was not established; exposure remains to the operator during exchange.[17]
Company, activity and current changes
Sections ↑Calculated from the company report’s rounded amounts, user shifts represent 76.1% of the $8.97 million total and rebalancing represents 23.9%. Those categories are retained separately in this profile. Neither the shift count nor the report’s turnover establishes a verified active-customer population.[34]
SideShift announced on 1 June 2026 that its final staking reward distribution would occur on 3 June. Previously distributed rewards and already staked tokens remained available to their owners, but no further rewards would accrue or be allocated. Its stated intention to burn undistributed reserves is not evidence that the burn had been completed.[31]
The June 2026 white-paper revision also describes XAI as no longer yield-bearing. Earlier descriptions of daily staking rewards therefore do not describe the current product.[35]
- Operator
- Paradigm Ltd
- Exchange model
- Centralised
- Service scope
- Instant cryptocurrency swaps to an external receiving address; partner integrations use the same exchange service.
- Client types
- Retail clients
- Pricing publication
- Public and quoted pricing
- Other names
- SideShift; SideShift AI
- Pricing scope
- Fixed and variable quotes; network costs and partner commissions depend on the route.
- Funding scope
- Cryptocurrency deposits and cryptocurrency settlement; supported coin and network must match the order.
- Custody and asset handling
- Operator controls deposits during exchange and can hold transactions for risk review.
- Client eligibility
- Adult beneficial owners in permitted jurisdictions.
- Support
- Website chat and order-specific support; provide the shift ID.
- Authorisation and registration scope
- Contracting operator identified; an exchange permission or customer compensation scheme was not established in the inspected sources.
Exchange metadata checked 21 Oct 2026Source 1Source 17Source 11
Covered contracting entities
Paradigm Ltd
- Jurisdiction
- Incorporation not established; published mailing address is in Saint Kitts and Nevis.
- Covered services
- SideShift.ai exchange service
- Client and location scope
- Contractual user and location restrictions apply.
Integrations, AI assistance and legacy exits
Sections ↑API authority and operating limits
| Function | Documented scope | Boundary |
|---|---|---|
| Authentication | The API uses an account secret in the x-sideshift-secret header. | Keep the service secret separate from an external wallet seed. API access does not by itself sign a transfer from that wallet.Source 19 |
| Creation limits | Five shifts and 20 quotes per minute per IP; exceeding the rate limit produces HTTP 429. | The documentation also limits concurrent variable shifts to five. Expire or cancel unused ones before creating more.Source 24 |
| AI order preparation | Telegram AI mode understands assets, networks, amounts, fixed-rate requests and saved address labels. | Review the parsed order before confirming. This is a transaction-entry assistant, with optional voice transcription, rather than a documented autonomous portfolio manager.Source 36 |
| Legacy unstaking | The current unstaking page requires a SideShift account, connects a wallet and exchanges vault shares back into XAI. | The September help article requires a wallet transaction and ETH for gas. Stopping rewards did not make a browser logout an unstaking instruction.Source 32Source 33 |
The partner help page gives the default commission as 0.5% of eligible routed volume. At that rate, hypothetical qualifying volume of $25,000 produces $125 equivalent before conversion, payout conditions and tax. This is an illustration of partner revenue, not a customer deposit bonus or a guaranteed return on held crypto.[29]
The updated July 2026 earnings page says fees accrue in USDT on Ethereum. Older material described XAI earnings, so the current account’s denomination and payout settings need to be used when reconciling records.[30]
Sources & further reading
- Current exchange interface SideShift.ai · Accessed 21 Oct 2026
- Service introduction SideShift.ai · 8 Jul 2026 · Accessed 21 Oct 2026
- Creating a shift SideShift.ai · 8 Jul 2026 · Accessed 21 Oct 2026
- Fixed and variable rates SideShift.ai · 8 Jul 2026 · Accessed 21 Oct 2026
- Network fee components SideShift.ai · 8 Jul 2026 · Accessed 21 Oct 2026
- Deposit range SideShift.ai · 8 Jul 2026 · Accessed 21 Oct 2026
- Deposits below minimum SideShift.ai · Accessed 21 Oct 2026
- Deposits above maximum SideShift.ai · Accessed 21 Oct 2026
- Completion and confirmations SideShift.ai · 8 Jul 2026 · Accessed 21 Oct 2026
- Token recovery policy SideShift.ai · 18 Jun 2026 · Accessed 21 Oct 2026
- Risk management policy SideShift.ai · 3 Jul 2026 · Accessed 21 Oct 2026
- Account creation and backup SideShift.ai · 14 Aug 2026 · Accessed 21 Oct 2026
- Restoring an account SideShift.ai · 14 Aug 2026 · Accessed 21 Oct 2026
- Connecting an Ethereum wallet SideShift.ai · 8 Jul 2026 · Accessed 21 Oct 2026
- Sending from a connected wallet SideShift.ai · 8 Jul 2026 · Accessed 21 Oct 2026
- Blocked countries SideShift.ai · 8 Jul 2026 · Accessed 21 Oct 2026
- Terms and conditions SideShift.ai · Accessed 21 Oct 2026
- Privacy policy SideShift.ai · 11 Mar 2026 · Accessed 21 Oct 2026
- API introduction SideShift.ai · Accessed 21 Oct 2026
- API geographic permissions SideShift.ai · Accessed 21 Oct 2026
- Quote and shift lifetimes SideShift.ai · Accessed 21 Oct 2026
- Deposit processing SideShift.ai · Accessed 21 Oct 2026
- Refund handling SideShift.ai · Accessed 21 Oct 2026
- API rate limits SideShift.ai · Accessed 21 Oct 2026
- Integration monetization SideShift.ai · Accessed 21 Oct 2026
- Support routes for integrations SideShift.ai · Accessed 21 Oct 2026
- Locating an order number SideShift.ai · Accessed 21 Oct 2026
- Help with an incomplete shift SideShift.ai · Accessed 21 Oct 2026
- Integration partner earnings SideShift.ai · 18 Jun 2026 · Accessed 21 Oct 2026
- Currency of earned fees SideShift.ai · 27 Jul 2026 · Accessed 21 Oct 2026
- Staking rewards update SideShift.ai · 1 Jun 2026 · Accessed 21 Oct 2026
- Unstaking svXAI SideShift.ai · 17 Sep 2026 · Accessed 21 Oct 2026
- Current unstaking interface SideShift.ai · Accessed 21 Oct 2026
- Weekly report: 6–12 October 2026 SideShift.ai · 14 Oct 2026 · Accessed 21 Oct 2026
- XAI white paper and revision history SideShift.ai · Accessed 21 Oct 2026
- Telegram trading bot and AI controls SideShift.ai · Accessed 21 Oct 2026
- Official Android listing Paradigm Ltd / Google Play · 24 Jul 2026 · Accessed 21 Oct 2026
- Bug bounty programme SideShift.ai · 18 Jun 2026 · Accessed 21 Oct 2026
This profile reports dated public information, including exchange-published services and terms. It does not independently test or guarantee trading, custody, pricing or withdrawals. Inclusion is not an endorsement. Permissions and protections apply only to the named legal entity, service and client category; check the current official records and your contract.
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