Ripio: exchange services, costs, custody and account access

Ripio operates a consumer wallet, a separate centralised trading venue and business crypto infrastructure. This profile focuses on Argentina Wallet/Trade, then distinguishes Brazil funding and the narrower US service. Route and country determine the contracting company, currencies and products.[2]

In Trade’s advanced mode, a market instruction uses available execution prices while a limit instruction specifies its price and remains in the order book until completed. The order-entry guide asks the user to check the pair and operation before confirming. A visible market price should not be treated as a guaranteed price for an arbitrarily large order.[16]

The Trade contract permits partial fills. Only the unmatched remainder can be cancelled once a trade has executed; a cancellation request cannot undo the filled portion. Pair and account limits can be changed in the platform. The reviewed guides do not establish a universal good-until-date setting or a complete current stop-order suite.[4]

OTC is separately onboarded. Its general FAQ describes bank-transfer funding, no cash, supporting financial and ownership documents, and an approximately 72-hour review when the file is satisfactory. Orders are arranged through the assigned team after validation. These general conditions should not override a country-specific service notice or the confirmed terms of a particular trade.[25]

A standard non-exempt Wallet purchase of ARS 100,000 has an illustrated ARS 500 commission at 0.5%. A separate sale of the same executed notional adds ARS 500. That ARS 1,000 combined charge excludes any difference between buy and sell quotes, market movement, network costs or funding-method charges.[31]

The help schedule updates tiers daily between 22:00 and midnight, without specifying a timezone. It applies a lower pair-promotion rate when relevant; VIP pricing appears in account history. Check the effective tier before execution.[9]

The May 2026 Trade contract confirms the rolling 30-day volume method, although the publicly posted tier table itself is older.[4]

For an account already at Level 4, a US$20,000-equivalent execution illustrates US$26 maker or US$70 taker commission. This does not assume that the current order itself instantly upgrades the account’s fee tier. The minimum Trade buy/sell published in its limits guide is ARS 500; Wallet-to-Trade fiat and crypto movements are listed at zero commission.[8]

The October 2026 domestic dollar guide is specific: USD sent from an Argentine bank account in the customer’s own name is credited as USDar at a stated 1:1 relationship. It estimates up to 24 hours and excludes third-party-origin payments. USDar is the platform’s digital dollar balance for that route, not an interchangeable label for every dollar stablecoin.[14]

The matching withdrawal guide redeems USDar into a same-name Argentine USD bank account at the stated 1:1 relationship, with processing in less than 24 hours. Check the destination account and the displayed tax/operation details. A domestic USDar withdrawal is different from sending USDT to a blockchain address.[15]

On US$1,000 incoming, the listed overseas charge is US$15.50 by ACH or US$35 by wire. Conversion pricing can also affect the USDT credited.[12]

The overseas conversion terms name Uruguay’s Jolsay S.A. and Bridge’s connected-account service. They do not create a spendable USD balance for the customer.[13]

The network guide requires a supported asset and chain, and says different chains can carry different sending charges. Its warning about irreversible transfers is operationally significant: ticker recognition alone does not show that a particular token/network combination can be credited. Use the current address and network supplied by the selected product.[18]

Wallet tradeability also differs from transferability. The June asset guide lists several buy/sell-only assets, including PAXG and SUI, and separately points customers to Trade for ADA, ATOM and ALGO transfers. That list is a dated operational snapshot: verify the live route rather than assuming every asset visible in Wallet can be withdrawn externally.[17]

Ripio’s security page says it publishes cold-wallet addresses while withholding hot and warm addresses for security reasons. That disclosure lets a reader inspect specified assets, but the page alone is not a complete matching of all customer liabilities to all reserves. It also describes SOC 2 Type 2 work and a bug-bounty programme; those controls are distinct from a customer insurance contract.[19]

Automatic Returns authorises movement of all compatible balances, including eligible new receipts, into the specified protocols. A customer wanting only selected allocations must disable that setting and use manual DeFi instructions. The terms permit protocol substitutions with email notice and do not guarantee yield. Disabling the feature is therefore a substantive asset-management instruction, not merely turning off a display.[28]

A DeFi withdrawal is not guaranteed to make funds immediately usable. The terms describe credit within 24 hours after the relevant network withdrawal is confirmed, subject to protocol conditions; borrowing against those assets can keep collateral locked. Automatic-return spending may trigger a protocol withdrawal and forfeit that day’s yield.[28]

The separate August 2026 borrowing terms describe liquidity obtained against protocol collateral. Costs accrue at variable protocol-determined rates; the displayed loan-to-value limit governs the particular operation. The customer authorises automatic collateral liquidation when the threshold is reached, without a fresh confirmation. This is not documented exchange futures leverage or a fixed-rate personal loan from Moonbird.[29]

Two-factor authentication is required to operate under the December help guide. It supports authenticator setup through the app or a computer. Recovery starts from the verification-problem flow, followed by an email and identity process. The reviewed guide does not state a fixed post-reset withdrawal hold, so immediate withdrawal after a reset should not be assumed.[20]

A verified account and an unused limit are separate requirements. Higher allowances can require financial evidence, and the live Profile → Limits display governs remaining capacity. A table entry saying no per-transaction maximum should not be read as unlimited deposits or withdrawals across the year.[7]

The activation help article directs users of old app versions to update or use the mobile website. An identity already registered requires a support ticket, not a second account. The guide also ties activation to the residence country and tells customers to resolve VPN-related connection problems through the legitimate local route.[24]

The status page separates login, Wallet transactions, Trade’s matching engine, REST/WebSocket interfaces and country services. Its October 15 history recorded resolved Solana and Polkadot deposit problems and a separate Argentina CVU/CBU maintenance window. This makes the affected component more useful than a blanket statement that the whole exchange is unavailable.[27]

When an instruction times out, retain the order or transfer reference and inspect its actual status before resubmitting. Trade’s contract permits cancelling only unmatched amounts. The reviewed support documents do not establish an emergency telephone dealing desk that can guarantee an execution during an outage.[4][27]

Argentina Wallet disputes begin through the platform or formal notice to Moonbird, seeking agreement under Argentine law.[3]

Unresolved US money-transmission complaints follow OTCIS LLC’s route and then Florida’s Office of Financial Regulation. This channel belongs to that entity’s service.[33]

Group disclosures cite Argentina PSAV references 36 for Moonbird and 37 for OTC Investment Solutions. These company statements were not independently matched to current firm-register entries; they do not establish bank-deposit protection.[1]

The US licence disclosure cites Florida FT230000427 for OTCIS LLC. The reference remains company-attributed here and should not be extended to other group entities.[33]

The dated Brazil contract supplies the current counterparty name; older general footers differ. No legal rename date is inferred.[5]

An English homepage does not extend the Latin American app suite to US residents. The US notice limits service to the specified OTC transactions.[32]

Ripio traces its activity to 2013. Its corporate page reports more than 25 million users reached, over 2,500 institutional clients and US$1.2 billion operated in the first half of 2025; it discusses integrations with Mercado Pago and OCA. Those measures include business distribution and are not a count of active customers placing orders on Ripio Trade.[2]

The current homepage separately displays more than 28 million users and US$300 million of assets under management without a corresponding measurement period or detailed calculation on the page. The difference from the corporate reach figure is not treated as a measured growth rate. Neither claim establishes current spot order-book turnover or liquidity for a particular pair.[1]

Operator

Moonbird S.R.L. and jurisdiction-specific Ripio entities

Exchange model

Centralised

Service scope

Regional Wallet/Trade and OTC; business infrastructure separately contracted.

Client types

Retail clients; Institutional clients

Pricing publication

Public and quoted pricing

Pricing scope

Public retail schedules; OTC/commercial quotes.

Funding scope

Local fiat and crypto; Argentina USDar and overseas USDT conversion are distinct.

Custody and asset handling

Custodial accounts; optional DeFi introduces protocol exposure.

Client eligibility

Local residence, identity and product conditions; US service is OTC-only.

Support

Country help channels, Trade/OTC contacts and component status page.

Authorisation and registration scope

Company registration references remain attributed; current regulator firm entries were not independently matched.

Exchange metadata checked 20 Oct 2026Source 1Source 2Source 3Source 5Source 32Source 6Source 23Source 28

The app can request Wallet and Trade movement reports filtered by movement type, currency, year and month. Ripio sends an email download link for a PDF. This supports account reconciliation, but does not establish a universal CSV export or substitute for an individual’s tax assessment.[26]

API keys are created in the account’s API tab, with selected permissions, optional IP restriction and two-factor confirmation. The April 2026 guide distinguishes unrestricted keys from keys limited to supplied IPs. Review both the permission selection and the authorised network before connecting a third-party system; ordinary account access does not imply every key is read-only.[21]

The Gateway API changed its production contract on 21 July 2026 and scheduled removal of deprecated paths for 15 August. It separates bank, Pix, crypto and internal-transfer routes, and its transaction feed excludes trading buys/sells and bill payments. A gateway feed is therefore not necessarily a complete trading ledger; the account’s Trade reports and integration documentation must be reconciled deliberately.[22]

Argentina’s separate card contract describes a prepaid product with free first issuance/use. Crypto-funded spending liquidates the selected balance.[34]

The June card guide lists 0.5% for crypto-funded purchases, an adjustable spending control, a US$5,000 overall daily ceiling and ARS 50,000 monthly cashback cap. Individual category ceilings do not supersede that overall limit.[35]

The currently posted referral contract is not sufficient evidence of an open October promotion: its general participation period ended 31 January 2026, with a separate named campaign ending 15 June. Older help descriptions of continuing percentage rewards should not be presented as a guaranteed new-customer offer without a current qualifying campaign.[30]

Blocky, the integrated AI assistant, can answer account-linked questions and facilitate requested operations. September Wallet terms permit relevant conversation/account data to be processed by external AI providers. Asset or fund actions remain subject to Ripio’s authentication, authorisation and confirmation controls. An assistant response therefore does not replace the transaction confirmation or the governing product contract.[3]