PointPay: spot and futures trading, custody and EU offboarding

PointPay combines centralised spot trading with a separate futures wallet, P2P exchange and yield products. The spot interface supports market, limit and stop-limit instructions, alongside simpler conversion. A conversion quotation should be compared by the amount ultimately received, because a convenient single-price transaction is not necessarily equivalent to placing a maker order on the book.[1]

The trading FAQ says stop-limit orders reserve funds when submitted. The trigger price activates a limit order; it does not promise immediate execution at that level. Cancelling an unfilled order releases its reserved balance. Percentage buttons allocate a share of available funds and should not be confused with a leverage multiplier or a guaranteed percentage return.[3]

The futures guide describes transfers from Spot into a separate Futures Wallet and shows trade, funding and profit/loss histories. It advertises leverage up to 100 times, while the homepage advertises up to 150 times. Neither headline establishes the limit for a particular contract or customer. Read that contract’s leverage tier and liquidation information before committing collateral.[2][15]

The September update reports expansion into futures referencing company shares, ETFs and other traditional-market assets. A familiar stock symbol in a derivatives interface does not by itself establish ownership of shares, voting rights or the protections of a securities brokerage account. The contract’s reference asset, trading hours, settlement mechanism and eligibility need to be understood independently.[16]

A 10,000 USDT Basic spot execution costs 10 USDT at 0.10%, or 7.50 USDT at the published PXP-payment rate. Eligibility and sufficient token balance matter. Published qualification ranges overlap, so use the tier actually assigned to the account rather than inferring entitlement from a historical token-holding table.[26]

At the Basic futures taker rate, a 20,000 USDT opening execution costs 17 USDT. Closing at the same notional and rate adds another 17 USDT, before funding, liquidation costs or price movement. Commission is applied to position notional rather than merely to the smaller margin deposit.[27]

The current promotional schedule identifies USDC/USDT at zero maker and taker fees. That pair-specific tariff does not make all trading free; spread and price execution still affect the amount received.[29]

The broader zero-trading-fee announcement concerned a campaign running from 2 February to 2 March 2026. It had expired by this profile’s check date. Older campaign banners and search results should therefore not replace the current market’s fee quotation.[20]

The P2P schedule currently publishes zero maker and taker platform charges for USDT, BTC, ETH and USDC. A counterparty’s exchange rate or payment provider can still impose an economic cost, so compare the full fiat amount sent with the crypto released.[30]

The Vault documentation distinguishes internal transfers from blockchain transfers. Internal movements between PointPay users or accounts can avoid network fees; external transfers depend on the asset and network. Deposits below a minimum may not be credited. An address, chain and required memo must all match; recovery after an unsupported-network transfer is not assured.[8]

Some networks have no explicit fee value in the public schedule. A blank value is not evidence of a free withdrawal. Recheck the confirmation screen, especially after network maintenance or a token migration.[28]

P2P requires verification and payment details matching the verified customer. The buyer pays using the agreed method; the seller should establish actual receipt before releasing the crypto. Released assets enter the Funding account. A payment screenshot is not the same evidence as cleared funds, and an escrow workflow does not remove all reversal or impersonation risk.[7]

The August network update specifically announced deposit, trading and withdrawal support for ARB on Arbitrum and CELO on Celo. These are network-specific releases, not a guarantee that every similarly named token or chain is supported. Use the current deposit selector even when an older announcement says an asset has been listed.[18]

The withdrawal agreement allows further compliance review or freezing and seeks broad releases of claims when a withdrawal is confirmed, including disputes about account suspension and token transactions. Those are substantive terms rather than merely an address-confirmation screen. This profile does not determine whether every claimed waiver would be enforceable under the customer’s applicable law.[24]

The exchange guide claims that most assets are stored in multisignature cold wallets. This is an issuer security description, not independently verified proof of liabilities or a customer deposit-insurance policy. The separate Web3 interface uses wallets controlled by their holders; that distinction changes who can recover access and who authorises an on-chain transaction.[1][10]

The futures terms retain liability for negative balances and allow recovery against other balances unless an applicable product, customer or legal exception says otherwise. They also make insurance-fund support conditional and permit automatic deleveraging. The futures FAQ’s narrower wallet-loss description should not be treated as a universal contractual guarantee. No fixed personal insured limit was established.[22]

The index-price methodology combines reference venues, filters outliers and excludes stale data, while reserving adjustment powers in stressed markets. A reference index can reduce dependence on one venue’s last trade, but it is not an executable customer price. Liquidation valuation, the actual order book and the price available to close a position can differ.[14]

EU active services ceased on 1 July 2026; the normal withdrawal window ended on 1 October. The terms permit forced conversion of remaining assets, followed by dormant balances and manual recovery with identity checks and administrative charges. This is not proof that each balance has already been converted. EU onboarding is permanently barred; a continuing global website does not reverse these restrictions.[21]

PointPay’s KYC guide requires verification for fiat buying or selling, external withdrawals and internal transfers. It requests identity documentation and a selfie, with accepted evidence depending on country. Someone able to view markets or submit a trade should not infer that funds can subsequently be withdrawn without completing the required identity process.[4]

For loss of two-factor access, the recovery guide directs the customer to email [email protected] from the registered address. It requests the balance, recent transactions and a photograph combining the person, identification and dated PointPay note. The stated typical seven-business-day process is an estimate, not an instant reset or a binding completion promise. No fixed post-reset withdrawal hold was established.[5]

The September service update invites bug reports to [email protected]. A useful report should identify the affected interface, order or transaction and time, while preserving screenshots and transaction records. The published contact does not establish a telephone dealing desk, guaranteed cancellation through email or compensation for every interruption.[17]

During disruption, the futures terms allow suspended matching, cancelled or corrected trades, alternative benchmarks, tighter margin and early closure. They acknowledge that an outage can prevent monitoring or changing orders. An unanswered instruction should not be treated as accepted; exposure can continue while the interface is unavailable.[22]

Voluntary deletion requires withdrawing balances first and confirming through the account’s security controls, including email and enabled two-factor authentication. The deletion guide calls the process irreversible. This is separate from recovering a dormant account or requesting manual withdrawal after a regional service exit.[6]

The withdrawal notice names Point Pay Ltd and selects St Vincent and the Grenadines law and courts. A contractual choice of law does not prove incorporation or permission to provide a particular financial service. Current entity-specific trading authorisation was not independently verified. The product range should therefore not be treated as evidence of worldwide regulatory approval.[24]

The legal disclaimer says some services route through AIDA or other external providers, blockchains, bridges and liquidity infrastructure. Their presence within PointPay does not establish that PointPay guarantees every route or token. The same document excludes personalised investment advice and a fiduciary role.[25]

The homepage claims more than three million active users and service in more than 200 countries. It does not define the measurement period or establish an independently audited number of funded, actively trading customers. Those marketing figures should not be substituted for trading volume, market liquidity or country eligibility, particularly after the EU exit.[15]

The PXP swap FAQ describes an approximately 8.2-to-1 exchange from the old token and a regular swap period ending on 2 May 2024. It offers manual support for remaining verified claims, rather than an indefinitely open automatic process. Legacy token quantities and discount thresholds should not be carried into current fee comparisons without accounting for that migration.[12]

Ordinary dormancy has no fixed public inactivity interval or charge here. Terms allow conversion and a temporarily zero displayed balance, potentially restored after reactivation.[21]

Operator

PointPay Limited

Exchange model

Centralised

Service scope

Spot and leveraged perpetuals, P2P, partner fiat access and yield products; Web3 has separate custody.

Client types

Retail clients; Institutional clients

Pricing publication

Public pricing

Funding scope

Crypto transfers, P2P and third-party fiat purchase routes.

Custody and asset handling

Centralised account balances; separate Web3 wallets are self-custodied.

Client eligibility

EU offboarded; other jurisdiction and verification restrictions apply.

Support

[email protected]; identity evidence may be needed for recovery.

Authorisation and registration scope

Current entity-specific trading permission not independently verified; contractual legal forum is not authorisation.

Exchange metadata checked 20 Oct 2026Source 1Source 2Source 5Source 7Source 8Source 10Source 15Source 16Source 17Source 21Source 24Source 26

PointPay’s API setup requires two-factor authentication, allows up to five key packages and has a separate activation switch. Each package includes public and secret credentials plus a WebSocket token. The inspected authentication guide does not establish a complete read/trade/withdraw permission matrix, IP allowlisting or automatic cancellation on disconnect. Verify actual key authority before connecting an external programme; do not assume an inactive connection has closed existing positions.[13]

Futures trade, funding and profit/loss histories help reconstruct account activity. Keep those records together with deposits, withdrawals and transfers between wallets. A visible history is not evidence of a jurisdiction-specific tax statement, and a complete export workflow covering every PointPay product was not established.[2]

Recent mobile updates cover iOS and Android improvements, while some announced functions were still being tested. A development update should not be read as confirmation that a feature has launched for every account. Device-specific order persistence and emergency access should be checked in the actual application before relying on a mobile-only workflow.[19]

Rewards Hub distinguishes tokens, points and fee vouchers. A voucher offsets eligible future fees and can expire; it is not equivalent to cash that can be withdrawn immediately. Joining, completing and claiming a campaign may be separate steps. The guide’s usual expiry and validation estimates remain subordinate to the particular campaign’s conditions.[11]

The Reward Hub terms allow product-specific limits, turnover requirements and withdrawal restrictions on bonus funds. Coupons and vouchers are not necessarily transferable or redeemable for cash, and compliance checks can affect distribution. No universal unrestricted cash-withdrawal entitlement was established for a balance merely labelled as a reward.[23]