Pluang: Indonesian crypto trading, staking and separate funding wallets

Pluang combines crypto with shares, funds and gold in one app. Its crypto proposition includes outright purchases, external transfers, perpetual contracts marketed as Crypto Futures, and staking. The distinction matters operationally: a spot coin can be transferred on a supported network, whereas a derivative position provides price exposure subject to margin and liquidation.[1]

The browser platform brings order books, TradingView charts, multiple watchlists and layouts of up to eight charts into the account. It does not impose a separate platform-access charge. The inspected web guide still directs basic and additional verification to the mobile app, so browser access alone does not establish a fully verified trading account.[37]

Perpetual liquidation is monitored against the mark price and required maintenance margin. Pluang describes isolated margin as limiting the affected allocation to the individual position; cross margin exposes the shared Futures balance across cross positions. Once liquidation starts, the user cannot cancel it. The guide says the cross USDT margin balance is reset to zero when liquidated. These are product-specific collateral mechanics, not protection for ordinary investment losses.[12]

A limit take-profit or stop-loss can remain good-till-cancelled after triggering if its limit price cannot be filled. The stop-loss trigger follows mark price, which can differ from the chart’s last trade. An executed OCO counterpart, full position close or liquidation cancels the remaining protective instructions. Pending TP/SL orders reserve no margin. For a disputed trigger, provide support with the order identifier and approximate time.[14]

The CFX component includes its applicable VAT. The advanced-order FAQ lists exact combined components of 0.10555% for maker and 0.15555% for taker, with other applicable taxes separately shown before confirmation. A market order in PRO Mode is a taker transaction; it does not inherit the Instant Order fee treatment.[8]

The tariff also describes a floating bid–ask spread and a brief quoted-price lock, normally six seconds but variable with conditions. Large or thinly traded orders can produce different execution outcomes. Its asset table sets individual size limits: the inspected BTC row gives Rp10,000 minimum and Rp4.8 billion maximum, while ETH has the same minimum and Rp1.6 billion maximum. These are published order limits, not guaranteed liquidity at one price.[7]

Indonesia’s tax authority states that delivery of crypto assets ceased attracting VAT under the August 2025 framework. Domestic-platform sales instead carry final Article 22 income-tax withholding of 0.21% of transaction value, while taxable platform services retain their own VAT treatment. On a Rp1,000,000 domestic sale, that withholding alone is Rp2,100; it is separate from exchange fees and spread.[9]

The revised futures tariff took effect on 25 September 2026 and is based on position value, not merely the cash committed as margin. Using its displayed total, a USDT2,000 taker execution costs USDT5.73; another same-value taker execution to close would add the same amount. Funding is separate and exchanges between long and short holders every eight hours. The change also slightly raised maintenance margin on existing positions, so old liquidation assumptions need reviewing.[11]

The general product summary retains older futures examples and spot tables with inconsistent arithmetic. Its external-transfer illustration, however, explicitly applies no VAT to the transferred coin value. The dedicated current tariffs above are the more specific published fee references; inspect the final breakdown when placing an order rather than using those older worked totals as a payable quote.[4]

IDR Crypto Funding cashout goes to registered bank accounts, with a Rp10,000 minimum excluding charges and a combined Rp500 million daily limit. The daily allowance resets at midnight WIB. Indonesian-stock RDN balances have separate rules and cannot be transferred directly to or from Crypto Funding. A balance shown somewhere in the app is therefore not automatically available through the same withdrawal button.[16]

Pluang describes standard withdrawals as processing within fifteen minutes, while bank downtime, large or first-time payments and compliance review can extend delivery. A Submitted or Completed status means the payment has been handed onward, not necessarily credited by the receiving bank. Enhanced verification may take three business days. After twenty-four hours without receipt, contact support with the reference, amount, destination bank and date/time.[17]

Sending between Pluang users is described as free from 15 May 2025. External sending has a variable network charge deducted from the asset sent. The inspected send FAQ still includes an additional tax on the coin value that conflicts with the newer tax framework and the product summary. That stale example is not used here as a current all-in transfer price; check the live fee and net recipient amount, and query a conflicting tax line before authorising.[18]

Pluang charges no receipt fee on supported incoming crypto. The sending wallet or exchange may charge its own withdrawal fee before dispatch, so the amount arriving can differ from the sender’s total debit. Match the asset, network and any required memo to the deposit instructions; a supported coin name alone does not establish support for every blockchain carrying it.[19][20]

Referral rewards require separate treatment from deposited money. The claiming guide places ordinary claimed rewards in the IDR Cash Wallet for further investment and describes a forty-five-day qualification process. It also contains campaign-specific prize language without a current campaign window. The guide therefore establishes the reinvestment restriction, not an unconditional current cash bonus or an immediately withdrawable amount.[38]

Pluang’s staking disclosure names Fireblocks infrastructure and Indonesian Coin Custodian, or ICC, and says delegated coins remain customer property rather than being lent to a borrower. It describes on-chain validator delegation and majority cold storage. Those are company descriptions of the custody arrangement. Staking still exposes the coin to price changes, validator penalties on applicable networks and the platform’s administration of access.[21]

The receiving guide advertises 70% cold storage and US$30 million of institutional cyber-theft coverage. The inspected material did not establish a current policy certificate, insured beneficiary, per-client entitlement, deductible or shared aggregate. That headline cannot be presented as US$30 million of personal account insurance. Authenticator codes are required for Crypto Send, while receipt itself does not require an authenticator.[20]

Paid staking rewards are available for trading, transfer or a new staking instruction; they are not automatically compounded. Previously accrued rewards survive an unstaking request and go into the next scheduled distribution. The displayed yield is variable, and keeping a coin exposed through unbonding means its fiat value can change before it is available for sale.[23][22]

A twenty-four-hour cashout and Crypto Send hold follows PIN reset, new-device verification, authenticator setup/reset, phone or email changes, adding a bank account, account reactivation or unfreezing. Each new triggering change restarts the period from completion. Plan account maintenance before an intended withdrawal: adding the receiving bank can itself delay the transfer.[28]

If an authenticator is lost, a retained secret key can restore it on another device. Without that key, Pluang Care verifies identity before resetting it. The current recovery guide distinguishes inability to confirm Crypto Send from ordinary login: losing the authenticator does not by itself disable the rest of the account. A reset followed by setup starts the money-out hold.[29]

New individual customers must be eighteen. Pluang blocked under-eighteen basic verification from 27 April 2026; accounts opened under its previous age rule can remain visible but may face transaction restrictions from 15 June. Those restrictions can cover buying, selling, funding and withdrawal until age eligibility is met. Existing affected customers need an account-specific response from support rather than assuming login access means permission to transact.[24]

Foreign nationals can access crypto after passport-based verification, according to the current eligibility FAQ. Permissions for other Pluang asset classes differ, so access to crypto should not be read as access to every investment in the app. The crypto product summary also describes a corporate application route and a knowledge test before derivatives access.[25][4]

Deactivation requires all assets sold, balances withdrawn, pending activity cleared and Auto Invest switched off. The published guide offers self-service deactivation on iOS and directs Android users to Pluang Care. Reactivation needs support and identity documents. Closure is free, but this does not establish that every product in a broader Pluang account is free of inactivity-related charges. The inspected crypto material did not specify a recurring crypto inactivity fee.[26]

A security freeze has a different effect: unexecuted buy and sell orders are cancelled, completed partial fills remain valid, and the cancelled remainder does not return automatically after unfreezing. This is a deliberate account action, not a statement that merely losing an internet connection cancels orders. Review holdings and order history before entering replacements.[27]

BSC’s complaint process asks for the problem, user identifier and registered active email, then checks the matter with the relevant team. Its trading rules name OJK for complaints about handling and LAPS SJK for unresolved disputes. These are entity-specific escalation references; the rules do not establish guaranteed reimbursement or a universal resolution deadline.[5]

The application agreement does not guarantee uninterrupted access and allows specified transaction corrections or cancellations for technical and pricing problems. The public support routes reviewed did not establish telephone authority to open or close trades during an outage. Preserve the order identifier, time and displayed status when reporting an uncertain execution; a support request is not itself a replacement trading instruction.[3]

The crypto operator is PT Bumi Santosa Cemerlang. Pluang is the app and brand; US securities-linked products, Indonesian shares, funds and gold use other named group companies. The crypto operator’s permissions should therefore be checked against its exact legal name and relevant product, rather than extended automatically to everything displaying the Pluang brand.[2]

OJK’s indexed provider list dated 25 May 2026 identifies PT Bumi Santosa Cemerlang as Pluang under S-11/D.07/2025, dated 1 February 2025. The full May PDF and newer September register route could not be retrieved in this check. This is dated official listing evidence, alongside the company’s current authorisation disclosure; a fresh independently inspected permission entry is not asserted.[6]

Pluang’s history dates the launch to 2019 as a digital-gold app, followed by expansion into multiple investment categories and Crypto Futures in 2025. Its Indonesian-language 2026 history reports more than thirteen million registered users across the platform. That is a company-reported registration total for the wider app, not a count of active crypto traders or audited crypto trading volume. Product breadth is therefore the clearer measure of its regional relevance than an invented global-exchange ranking.[31]

Operator

PT Bumi Santosa Cemerlang

Exchange model

Centralised

Service scope

Crypto trading, transfers and staking within a broader Indonesian investment application.

Client types

Retail clients; Institutional clients

Pricing publication

Public and quoted pricing

Funding scope

IDR funding wallets and supported crypto transfers; the Indonesian-stock RDN is separate.

Custody and asset handling

Hosted crypto with company-disclosed Fireblocks infrastructure and ICC custody; staking adds network lockups.

Client eligibility

New individual accounts require age 18 and verification; foreign-national and corporate routes have separate documentation.

Support

Pluang Care email/live chat around the clock; telephone weekdays 09:00–18:00 WIB excluding holidays.

Authorisation and registration scope

BSC claims OJK authorisation S-11/D.07/2025. A dated OJK listing was located, but the latest full entry was not retrieved.

Exchange metadata checked 20 Oct 2026Source 1Source 2Source 4Source 6Source 7Source 16Source 20Source 21Source 24Source 30

Transaction History Reports include completed, failed, cancelled and rejected activity for the selected period, but exclude pending transactions. Pending instructions remain visible in the app or web trading history. The ordinary app history view covers six months; the downloadable report can reach earlier periods. This distinction helps reconcile an apparently missing order before treating it as a reporting error.[32]

The Indonesian report guide, scoped to September 2026, includes crypto, US securities, funds and gold in annual tax reports, while excluding Crypto Futures and other specified products. It directs customers to Account, Reports, Tax Report and email delivery after selecting a completed year and asset. Crypto reporting shows collected taxes; it does not itself file the customer’s annual return.[33]

Aura AI displays common asset analysis within the app and has no access to personal account data or authority to trade. Agentic Trading is a separate connection to an external assistant. Keeping those roles distinct matters: viewing a generated outlook does not authorise account access, and account access requires its own permission process.[35]

The Agentic Trading guide still describes limited, waitlisted access. Its crypto execution scope is spot only, with separately granted read and trade permissions and customer confirmation before each order. It excludes withdrawal and transfer authority, Crypto Futures execution and built-in backtesting. Standard trading charges remain applicable; this is an additional instruction channel rather than a managed investment mandate.[34]

The official connection uses Pluang’s MCP endpoint with approval on Pluang’s own sign-in page. Revoking access immediately stops further account reads and new trades, but leaves holdings, existing positions and pending orders intact. Those instructions still need separate management. This is consequentially different from the account-freeze workflow, which cancels unexecuted orders.[36]