Orbix Trade: Thai exchange, brokerage, fees and account controls

Orbix Trade is a Thailand-focused centralised platform offering a THB order-book exchange and crypto-to-crypto brokerage through sourced exchanges. This profile covers the Trade account; other Orbix group services have separate scope.[6]

CoinGecko’s snapshot inspected on 20 October 2026 showed approximately USD 155,000 of reported rolling 24-hour spot turnover across 24 coins and 24 pairs. This is a comparatively small regional spot-activity measure, not an audited turnover figure or a count of active customers. It does not establish how much separately routed brokerage business the company processes.[2]

The September notice’s percentage wording and example do not consistently define all four band endpoints. Its table labels buy ceiling/floor as 30%/80% and sell ceiling/floor as 500%/30%, while the example still labels the sell upside unlimited. A complete automated acceptance formula cannot safely be inferred from that publication; confirm the current asset-specific filter in the order interface or with support.[10]

The fee notice published on 28 May 2026 introduced volume tiers effective 1 June. Qualification uses the preceding calendar month’s trading volume, with the new tier applied at 10:00 Thailand time on the second day of the following month. Its examples therefore apply June turnover to the July tariff; this is not a rolling 30-day calculation.[12]

A THB 10,000 executed trade at the Select rate implies THB 25 of commission; at Infinity it implies THB 18. These calculations exclude price impact and transfer costs. The fee schedule should be checked for the selected service: a brokerage execution should not automatically inherit every exchange-tier assumption.[12]

A separate USDT withdrawal promotion runs from 1 June 2026 to 31 May 2027. Detailed terms offer one BEP-20 withdrawal waiver per customer per month, limited to 500 monthly places and completed KYC. A conflicting footnote says once per person throughout the campaign. Confirm entitlement before relying on another waiver; neither wording makes all USDT networks or all subsequent withdrawals free.[21]

The English withdrawal guide separately states a THB 30 million per-24-hour ceiling and no limit on the number of requests, while also carrying a mobile-only qualification. The Thai guide explains both interfaces without repeating that ceiling. Treat the amount as a published route limit, subject to the account’s enabled limit, rather than assuming every verified customer can withdraw it immediately.[17]

The service agreement requires customer property to be segregated from the company’s own assets, with customer-designated cash accounts and third-party digital-asset custody.[5]

These are the operator’s disclosed arrangements; the page does not quantify each provider’s allocation or establish customers’ direct contractual recourse against them. Orbix expressly states that its money and digital-asset balances are outside Thai deposit-protection law and may not be fully or immediately recoverable after a loss. No per-client or aggregate insurance entitlement was established.[22]

The latest reserve article recovered for this profile is labelled August 2026 and was published on 17 September. Its graphic displays collateral ratios of at least 100% for BTC, ETH, USDT, XRP, SOL, DOGE, BNB and JFIN, comparing company-held reserves with customer deposits. That is a dated company disclosure, not a live October reconciliation. The inspected material did not establish independent assurance over all liabilities, each custodian’s allocation or a customer insurance policy.[23]

The standards page claims ISO 27001:2013, ISO 27701:2019 and ISO 22301:2019 for information security, privacy management and business continuity. Current certificates, expiry dates and audit reports were not independently inspected. These management-system claims do not determine whether a particular asset can be withdrawn during a disruption.[24]

The agreement requires individuals to be at least 20 and resident in Thailand, with a same-name Thai bank account and contactable Thai telephone number. Individuals undergo KYC; corporate accounts undergo KYB. Sanctions and risk checks can restrict eligibility.[5]

As checked on 20 October 2026, email and live-chat assistance still follow the published 24-hour schedule. An announcement dated 1 October changes both to 08:00–midnight Thailand time from 1 November 2026; telephone hours remain 08:00–19:00. The future reduction should not be presented as already effective.[28]

For suspected wrongdoing, the whistleblowing page provides [email protected] to Internal Audit and a postal route at the Bangkok office. It covers fraud, misconduct and related concerns while directing ordinary requests for an officer’s help to customer chat. This is distinct from assuming that an audit report creates a binding trade instruction or a guaranteed complaint-resolution deadline.[29]

The quality page publishes system-failure, complaint-category and resolution information, with September 2026 monthly labels. These aggregate disclosures do not establish how quickly an individual account restriction will be resolved. The retrieved complaint material did not establish a separate external adjudication entitlement or a fixed final-response deadline.[30]

A 23 September 2026 maintenance notice covered login, orders, funding, KYC, bank management, balances and history from 21:00–23:00 UTC+7. It advised cancelling pending orders beforehand and said incoming deposits would be processed after reopening. The trading rules separately provide for cancellation of unmatched orders when trading is suspended. Check actual order status after disruption; no alternative telephone dealing authority was established.[35][8]

Transaction reports can be downloaded through the platform; receipts and tax invoices go to the registered email. Export formats, maximum history range and post-closure access were not established.[5]

Orbix Balance displays per-coin cost, value and profit/loss in THB in the mobile app. Its own explanation calls these preliminary calculations using market and customer-cost information. They are a portfolio display, rather than an established tax-computation service or an instruction to trade.[34]

The SEC’s company record retains a THB 91,000 fine under settlement order 17/2568 for late submission of the 23 November 2024 market-surveillance daily report. It also records Satang’s 16 January 2023 civil settlement involving THB 3 million plus investigation costs for 2019 wash trading. The latter predates the October 2023 ownership change; it should not be described as a newly imposed 2026 sanction.[4]

The current operator is Orbix Trade Company Limited in Thailand. The company timeline dates Satang Corporation’s foundation to March 2017 and Unita Capital’s acquisition to October 2023. It identifies Unita as a KasikornBank subsidiary. The later platform guide places Orbix within the bank’s financial group and identifies Satang Pro as its earlier platform name.[1][37]

The SEC company record gives Thai registration number 0105560042039. This continuity connects the earlier Satang identity to the current business; it does not make the exchange a deposit-taking bank. The precise original rebranding-day account-migration procedure was not established from the retrieved current material.[4]

Its listed office is 188/72 K Plus Building, Charas Muang Road, Wangmai, Pathumwan, Bangkok 10330. Use the current Orbix contact and payment instructions: older Satang references in archived help pages or API namespaces are not fresh beneficiary instructions.[1]

Operator

Orbix Trade Company Limited

Exchange model

Centralised

Service scope

Thailand: THB order-book exchange and separately routed crypto-to-crypto brokerage.

Client types

Retail clients; Institutional clients

Pricing publication

Public and quoted pricing

Other names

Satang Pro; Satang Corporation Company Limited

Covered jurisdictions

Thailand

Funding scope

THB bank/QR deposits and approved-bank withdrawals; supported crypto networks.

Custody and asset handling

Segregated custodial account with named third-party providers; outside deposit-protection law.

Client eligibility

Individuals: age 20+, Thai residence, bank and phone; KYC. Corporate KYB is separate.

Support

Official email, live chat and telephone; a support-hours reduction is announced for 1 November 2026.

Authorisation and registration scope

Thai SEC directory lists the operator for exchange and broker activities; other Orbix entities have separate roles.

Exchange metadata checked 20 Oct 2026Source 1Source 3Source 6Source 5Source 22Source 27Source 28

Unclaimed-property rules require at least one year without movement, account access or contact. Following notice, assets may be frozen or transferred and custody fees charged. Voluntary closure requires notifying Orbix and withdrawing assets by its deadline. The custody-fee amount and a fixed withdrawal deadline were not established.[5]

No native copy-trading or discretionary AI trading mandate was established from the inspected product and help material. Price alerts and Orbix Balance provide information; they do not establish permission for the company to choose investments. Any separately programmed API strategy needs its own instruction, monitoring and cancellation controls.[34]