OrangeX products and trading accounts
Sections ↑OrangeX.com combines a custodial spot exchange, USDT perpetuals, portfolio copying and Earn subscriptions. Standard crypto options are explicitly unavailable in its September 2026 product guide, despite broader derivatives wording elsewhere on the site. Product availability should therefore be taken from the relevant trading screen and current product documentation.[4]
At a glance01
Product and account map
| Service | How the account works |
|---|---|
| Spot | Supported coins trade against listed quote assets through limit or market orders on web and app. Funds must be in the Spot account; the trading page provides a Transfer action when another account holds the balance.Source 5 |
| USDT perpetuals | Contracts have no scheduled expiry and use USDT collateral and settlement. Isolated and cross margin are supported. A derivative position does not deliver the underlying coin merely because its symbol resembles a spot pair.Source 3 |
| Copy portfolios | Individual portfolios use a Funding-wallet allocation. The FAQ requires KYC Level 1, gives 100 USDT as the default minimum, and allows up to six copied portfolios. The selected portfolio can specify a different minimum.Source 13 |
| Earn subscriptions | Flexible Earn accrues using a floating APR; Dual Asset Earn adds a target-price conversion condition. These are separate subscriptions with redemption and settlement rules, rather than an automatic return on every trading balance.Source 34Source 35 |
The perpetual trading guide describes cross margin with 25× leverage and hedge mode as defaults. Check these settings before the first order: cross margin exposes available shared collateral, and hedge mode permits opposite positions in one instrument. The guide allows margin-mode and leverage changes with positions open when sufficient margin is available. A lower leverage setting can require additional collateral.[6]
Spot fees, perpetual funding and reward credits
Sections ↑Pricing & charges02
Trading cost schedule
| Charge | Published treatment and example |
|---|---|
| General spot schedule | Maker 0.10%; taker 0.10%. A 10,000 USDT fill costs 10 USDT at this baseline. The dated waiver below overrides the general rate for its specified assets.Source 8 |
| Major spot pairs from 16 October 2026 | The 15 October notice sets BTC, ETH, XRP, SOL and TRX spot-pair fees to 0%. It does not announce a blanket waiver across all listed assets. Spread and execution price remain separate from commission.Source 9 |
| Perpetual execution | Maker 0.02%; taker 0.06%. A 10,000 USDT position fill costs 2 or 6 USDT respectively; two taker fills at unchanged notional cost 12 USDT before funding. Fees apply to the trade value.Source 8 |
| Copy execution | The schedule publishes 0.06% for both maker and taker. This is an execution charge; the lead trader’s profit share is additional.Source 8 |
| Perpetual funding | Positive funding is paid by longs to shorts; negative funding reverses the direction. Check the selected contract’s current rate, next settlement and funding history. A displayed historical rate is not a fixed borrowing tariff.Source 11 |
| Copy profit share | The lead trader sets the sharing ratio. The settlement guide specifies Monday 02:00 UTC+8 for ongoing portfolios, plus settlement when the leader terminates or the follower exits. Read the portfolio ratio before allocating funds.Source 13Source 14 |
Pricing & charges03
Rewards are different from withdrawable cash
| Reward | Use and exit consequence |
|---|---|
| Ordinary Bonus | Nonwithdrawable credit used proportionally with own funds for margin, fees, funding and losses, under the displayed usage ratio. Trading profits may be withdrawn subject to the reward rules.Source 16 |
| Fee coupon | Offsets spot or perpetual execution fees, with one coupon per opening or closing order. Claim it manually; the platform prioritises the earliest expiry. It cannot fund margin, funding payments, withdrawals or conversion charges.Source 16 |
| Advanced versus Enhanced | Advanced Bonus uses the customer’s principal first and the credit after depletion. Enhanced Bonus expands opening margin but does not pay trading losses, execution fees or funding: those consume real principal. These mechanics should not be read as protection of deposited capital.Source 17 |
| Prime Bonus | Requires the campaign’s deposit/trading conditions and no open positions or pending orders at claim. Only one Prime Bonus can be active and it cannot coexist with other bonus types. Its eligible amount and fee offset follow a usage ratio.Source 18 |
| Transfer and expiry | The comparison guide says any withdrawal or transfer from the perpetual wallet cancels active bonuses. Claim and usage deadlines differ. Enhanced credit is also reclaimed on principal depletion or expiry.Source 17 |
Prime Bonus does not offset losses, funding and forced-close charges continuously. It shows estimated deductions, then settles eligible amounts when the bonus becomes invalid and its aggregate positions are losing. At expiry, related pending orders are cancelled; existing positions cannot be increased and the tied bonus is settled after closure. Any real-fund transfer or withdrawal invalidates even pending-to-claim Prime Bonus. Realised profits are credited to principal and can be withdrawn. Check Orders → Perpetual Orders → Order History for the breakdown.[18]
Deposits, withdrawals and fiat conversion
Sections ↑Regional comparison04
Funding routes and currencies
| Route | Requirements, costs and timing |
|---|---|
| On-chain deposit | Choose the token and network, then use the matching deposit address. The guide allows incoming funds to be credited automatically to Spot or Perpetual. Deposit History shows progress; confirmation depends on the blockchain and congestion.Source 19 |
| Crypto deposit charge | The fee guide states no exchange deposit fee. Withdrawal fees vary by token and network and may change without notice. Its long illustrative tariff is subordinate to the amount shown on the current withdrawal page.Source 10 |
| On-chain withdrawal | Choose the source account, token, network, address and required memo/tag. The confirmation displays the fee, minimum and net receipt. The guide’s 30–60-minute processing estimate can lengthen with congestion; it is not a guaranteed completion time.Source 20 |
| USD through Volet | Requires OrangeX KYC and a Volet account. The page supports USD deposits only, with a 0.5% provider charge, minimum $0.01, $49,999 daily limit and $299,999 monthly limit. It quotes 1–3 minutes under normal conditions and no additional OrangeX fee.Source 32 |
| Using a fiat balance | The Volet page directs users to convert deposited USD to USDT before trading. A USD display balance and a USDT perpetual balance are different assets and routes; inspect the conversion amount before confirming.Source 32 |
| Partner Buy Crypto | The September FAQ names INST, supports USD/EUR purchases of USDT through Mastercard or bank transfer, and requires the provider’s KYC. Limits and charges depend on the provider/payment route. Purchase History holds the actual charge.Source 33 |
Partner Buy Crypto and Volet should be compared separately. The former purchases crypto through a third party; the latter credits a supported fiat balance for later conversion. The Buy Crypto FAQ suggests checking provider emails if crypto has not arrived after 24 hours. Retain its payment reference and the exchange deposit record when pursuing a delayed credit.[33]
Custody claims, liquidation protection and account security
Sections ↑Protections & eligibility05
Asset protection and withdrawal controls
| Control | Scope and practical effect |
|---|---|
| Custody model | OrangeX says it uses multisignature cold and hot wallets and keeps most digital assets offline. Its About page claims 100% reserves. These company statements do not establish a trust structure, insolvency priority or independently audited liabilities.Source 2 |
| Insurance fund | The derivatives fund takes liquidation losses before auto-deleveraging and receives favourable liquidation surpluses. The primary table showed 33,644,595.07 USDT at 20 October 2026 00:00:12. This is a platform-reported derivatives pool, not an identified external insurance policy for customer theft or insolvency.Source 12 |
| Password reset | Changing the login password blocks withdrawals for two hours. The documented reset uses the registered email and verification code; the same hold is described for web and app.Source 22 |
| Authenticator removal | Disabling Google Authenticator also imposes a two-hour withdrawal hold. The web guide permits an existing authenticator code or the login password plus the saved one-time recovery code. Re-establish the authenticator after recovery.Source 23 |
| Address management | Adding an address requires Google Authenticator. Web and app let users add/remove saved addresses and move them into or out of a withdrawal whitelist. Record the correct receiving platform and any required memo.Source 21 |
| Withdrawal confirmation | Ordinary requests require email and Google verification. The guide says addresses already verified in the whitelist can bypass those withdrawal verification steps. Whitelisting therefore changes the control applied to a send, rather than only saving typing.Source 20 |
| Suspicious login report | Use Account Security → Account Activities on the web, or the report link in a login notification. After a successful report, the reported IP address and device are blocked. This is an account-security action, not a promise to reverse completed trades.Source 24 |
The About page separately advertises a 1,000 BTC insurance fund. The inspected derivatives ledger is denominated in USDT; the two figures cannot be added or treated as the same verified pool without reconciliation. The dedicated Proof of Reserves link returned a regional access-denied notice during this review, so no current reserve-to-liability test or customer balance inclusion was verified.[2]
Verification, regional access and account closure
Sections ↑Regional comparison06
Access and KYC scope
| Account or region | What the documents establish |
|---|---|
| Unverified and individual accounts | The current KYC guide limits unverified users to viewing the platform. Individual verification requires an accepted government ID and a 3–10-second face video; it gives up to 24 hours as a review estimate and up to 3,000,000 USDT daily withdrawals after approval.Source 25 |
| Business accounts | Choose individual or enterprise verification for an account. Enterprise documents cover incorporation, directors, shareholders, ownership structure, authorised traders and beneficial owners at 25% or above. The guide estimates up to 15 business days.Source 26 |
| Business withdrawal discrepancy | The general KYC overview says up to 3,000,000 USDT daily for enterprise accounts; the dedicated enterprise guide says 1,000,000 USDT. Obtain the approved account’s actual limit before funding against the larger figure.Source 25Source 26 |
| Excluded locations | Examples in §2.5 include the US, UK, Australia, mainland China, Hong Kong, Singapore, India and Slovakia; the full list is longer. Acceptance still depends on the account and local rules.Source 1 |
| South Korea | The affiliate notice states that KRW pairs and Korean-language support are absent and restricts marketing/referral activity deliberately targeting Korea. That notice does not establish a Korean domestic exchange permission.Source 37 |
Customer-requested termination is by email. Platform termination normally carries seven days’ notice to close positions and withdraw, unless law or a judicial order requires otherwise. Investigations may restrict trading and withdrawals.[1]
Support, complaints and interrupted trading
Sections ↑Official contact routes
Account supportEmail
[email protected]Source 2
Scope Account and transaction support
Hours Company advertises 24/7/365 support
Live helpWebsite
https://www.orangex.com/contact-usSource 2
Scope Official live-chat entry point; multilingual availability is a company claim
Affiliate compliance reportsEmail
The public maintenance examples illustrate why the event date matters. One notice, updated on the website in September 2026, actually schedules an outage for 3 December 2023, 02:00–04:00 UTC. It warns that the website, deposits, withdrawals and trading may be unavailable. Its matching completion notice is dated 3 December 2023. These are historical notices; neither establishes a current outage or a dependable alternative dealing channel.[27][28]
When an order acknowledgement is uncertain, query the order’s status before sending the same instruction again. The API documentation explicitly says an asynchronous response confirms receipt, not the final order result. Its graceful WebSocket logout description also says orders are not cancelled even when Cancel On Disconnect is enabled. A disconnected screen therefore cannot be assumed to remove an existing order.[29]
Operating entities and the scope of regulatory evidence
Sections ↑Entities & regulation07
Entity and permission map
| Documented identity | Scope of the finding |
|---|---|
| OrangeX Fintech s.r.o. | July 2026 terms name Czech ID 19892853 as the default counterparty. EE Legend Pty Ltd (Australia), OrangeX Limited (BVI) and OrangeX LLC (Saint Vincent) apply to services expressly assigned by product terms or notice.Source 1 |
| Company registration claims | The About page describes a Saint Vincent brand operator and group registrations including AUSTRAC. These statements do not make every account Australian or establish authorisation for every derivative product. The contracting terms determine the service entity.Source 2 |
| Seychelles warning, 15 October 2025 | The FSA specifically named orangex.com and said it then had neither authorisation to provide virtual-asset services in/from Seychelles nor an application. This dated warning is distinct from the later Czech default-entity wording; it does not establish a current worldwide prohibition.Source 38 |
Scale, brand history and current identity
Sections ↑At a glance08
Company and scale reference points
| Item | Dated or scoped evidence |
|---|---|
| Reported spot activity | CoinGecko’s 20 October 2026 snapshot showed approximately $1.233 billion reported 24-hour spot turnover, 344 coins and 346 pairs. Those figures describe its tracked markets and move with the observation window.Source 39 |
| Reported derivatives activity | The same-day derivatives snapshot showed approximately $12.779 billion 24-hour turnover, $7.135 billion open interest and 583 pairs. Reported turnover and open interest are different measures; neither verifies customer count or executable liquidity for a particular order.Source 40 |
| User scale | An official affiliate-policy page, currently marked updated 16 September 2026, says more than five million users. It does not disclose a contemporaneous active-trader count or a methodology for deduplication.Source 37 |
| WOWX migration | The 30 June rebrand notice promises continuity of accounts, balances and transaction history and names wowx.com. Its updated opening says the exact launch date will be announced separately, while old July wording remains below. Current October notices still use OrangeX.com; completion is not established.Source 36 |
| Separately operated brand | Terms identify ORNGX LIMITED, orngx.com and OrangeX Pro as independently operated under brand authorisation.Source 1 |
The WOWX notice says customers should not need to re-register, move assets or reset passwords for the planned change. Those continuity statements concern the announced transition; they are not proof that any similarly named website is connected. Use a current official notice to confirm the destination and account entity before acting on a migration message.[36]
- Operator
- OrangeX Fintech s.r.o.; assigned entities may differ
- Exchange model
- Centralised
- Service scope
- Eligible accounts
- Client types
- Retail clients; Institutional clients
- Pricing publication
- Public pricing
- Funding scope
- Crypto, USD Volet and provider purchases
- Custody and asset handling
- Platform wallets; company reserve claims
- Client eligibility
- Regional exclusions and KYC
- Support
- Email and live chat
- Authorisation and registration scope
- Entity-specific; dated Seychelles warning
Exchange metadata checked 20 Oct 2026Source 1Source 2Source 4Source 32Source 33Source 8Source 38
Covered contracting entities
OrangeX Fintech s.r.o.
- Jurisdiction
- Czech Republic
- Covered services
- Default services
- Client and location scope
- Eligible accounts
Order controls, APIs, records and Earn settlement
Sections ↑At a glance09
Execution and automation controls
| Function | Capability and limitation |
|---|---|
| Spot orders | Limit and market orders are available on web and app. Open Orders provides cancellation; Trade History records executions. For a market buy, the web guide expresses the amount in the quote currency; a market sell uses the coin quantity.Source 5 |
| Perpetual order controls | The guide lists limit, market, conditional and trailing orders. Mark price triggers liquidation. Reverse closes the existing position and opens the opposite direction, so it changes exposure beyond a simple close. Chart Quick Trade, Quick Reverse/Close and Quick Position/Order Check are documented as web-only.Source 6 |
| TP/SL | Add take-profit/stop-loss conditions at entry or to an existing position; choose Last or Mark price as the trigger. Conditions can be amended or cancelled before triggering. A trigger setting is not a guaranteed execution price.Source 7 |
| API order validity | The buy/sell schema defaults to good-till-cancelled and offers immediate-or-cancel and fill-or-kill for supported orders; spot is limited to good-till-cancelled. Post-only is available, and reduce-only is limited to perpetuals.Source 29 |
| API authority | Read and read/write scopes separately control account, trade and wallet operations. Wallet write can request withdrawals. The server can narrow requested scope to the key’s actual authority; check the granted scope instead of assuming the requested permissions were accepted.Source 29 |
| HTTP versus WebSocket | The deprecation notice ended order/account WebSocket commands on 30 May 2025 at 14:00 UTC, retaining market-data feeds. It directs execution to HTTP API. Current documentation still contains WebSocket examples, so confirm the supported interface before deploying automation.Source 30 |
| Copy exit | The copying guide documents a follower’s manual exit and profit-share payment. The settlement guide explicitly closes transactions when the leader terminates. The inspected text does not specify that a follower’s stop action instantly closes every position; check residual positions and the final allocation/settlement.Source 15Source 14 |
On the web, Spot Order History and Trade History sit under the trading page; Wallet → Orders includes spot and perpetual records. The app uses the note icon below Spot trading. These guides establish where to inspect executions, but do not establish a complete all-years CSV export or jurisdiction-specific tax statement. Reconcile deposits, withdrawals, conversion and rewards as well as trades.[31]
At a glance10
Earn accrual and redemption
| Product | How the settlement differs |
|---|---|
| Flexible Earn | The guide describes subscription/redemption without a lock-up and interest beginning at the next full hour. Hourly returns use effective holdings × current APR ÷ 365 ÷ 24. A quoted APR changes with the product; it is not a fixed deposit rate.Source 34 |
| Fixed-term Earn | Early redemption returns principal immediately but cancels interest. Normal accrual begins at the second daily UTC snapshot. The agreement permits changes to redemption restrictions.Source 1 |
| Dual Asset Buy Low | Subscribe USDT. If the settlement price is at or below the target, principal plus interest converts to the target crypto at that price; otherwise settlement remains in USDT. The outcome changes the asset held.Source 35 |
| Dual Asset Sell High | Subscribe the supported crypto. At or above the target, principal plus interest converts to USDT; below it, settlement remains in the crypto. The reference is the average index price over 30 minutes before 08:00 UTC on the settlement date; proceeds go to Spot.Source 35 |
Sources & further reading
- Terms of Service and associated legal agreements OrangeX.com · 15 Jul 2026 · Accessed 20 Oct 2026
- About OrangeX.com OrangeX.com · Accessed 20 Oct 2026
- USDT-Margined Perpetual Contract Introduction OrangeX.com · Accessed 20 Oct 2026
- Does OrangeX Support Options Trading? OrangeX.com · 16 Sep 2026 · Accessed 20 Oct 2026
- How to Trade Spot OrangeX.com · 16 Sep 2026 · Accessed 20 Oct 2026
- How to Trade Perpetuals OrangeX.com · 16 Sep 2026 · Accessed 20 Oct 2026
- Take Profit and Stop Loss Guide OrangeX.com · 16 Sep 2026 · Accessed 20 Oct 2026
- Trading Fee Schedule OrangeX.com · Accessed 20 Oct 2026
- Trade Major Spot Pairs with Zero Fees OrangeX.com · 15 Oct 2026 · Accessed 20 Oct 2026
- Fee Structures on OrangeX.com OrangeX.com · 16 Sep 2026 · Accessed 20 Oct 2026
- Funding Rates and History OrangeX.com · Accessed 20 Oct 2026
- Insurance Fund Description and Ledger OrangeX.com · Accessed 20 Oct 2026
- Copy Trader FAQ OrangeX.com · 16 Sep 2026 · Accessed 20 Oct 2026
- Copy Trading Profit Sharing Settlement OrangeX.com · 16 Sep 2026 · Accessed 20 Oct 2026
- How to Copy a Portfolio OrangeX.com · 16 Sep 2026 · Accessed 20 Oct 2026
- Bonus and Coupon Overview OrangeX.com · 16 Sep 2026 · Accessed 20 Oct 2026
- Comparison of Bonus, Advanced, Enhanced and Prime OrangeX.com · 16 Sep 2026 · Accessed 20 Oct 2026
- Prime Bonus Usage FAQ OrangeX.com · 16 Sep 2026 · Accessed 20 Oct 2026
- How to Deposit OrangeX.com · 16 Sep 2026 · Accessed 20 Oct 2026
- How to Withdraw On-chain Crypto OrangeX.com · 16 Sep 2026 · Accessed 20 Oct 2026
- How to Add a Withdrawal Address OrangeX.com · 16 Sep 2026 · Accessed 20 Oct 2026
- Reset Your Password OrangeX.com · 16 Sep 2026 · Accessed 20 Oct 2026
- Disable Google Authenticator OrangeX.com · 16 Sep 2026 · Accessed 20 Oct 2026
- Abnormal Account Activity Report Manual OrangeX.com · 16 Sep 2026 · Accessed 20 Oct 2026
- KYC Verification Requirements OrangeX.com · 16 Sep 2026 · Accessed 20 Oct 2026
- Enterprise KYC Verification OrangeX.com · 16 Sep 2026 · Accessed 20 Oct 2026
- System Maintenance Announcement OrangeX.com · 2 Dec 2023 · Accessed 20 Oct 2026
- System Maintenance Completion OrangeX.com · 3 Dec 2023 · Accessed 20 Oct 2026
- OrangeX API Documentation OrangeX.com · Accessed 20 Oct 2026
- WebSocket API Execution Deprecation OrangeX.com · 30 May 2025 · Accessed 20 Oct 2026
- Spot Order and Trade History OrangeX.com · 16 Sep 2026 · Accessed 20 Oct 2026
- Fiat Deposit via Volet OrangeX.com · Accessed 20 Oct 2026
- Buy Crypto FAQ OrangeX.com · 16 Sep 2026 · Accessed 20 Oct 2026
- Flexible Earn OrangeX.com · 16 Sep 2026 · Accessed 20 Oct 2026
- Dual Asset Earn OrangeX.com · 16 Sep 2026 · Accessed 20 Oct 2026
- Announced OrangeX to WOWX Rebrand OrangeX.com · 30 Jun 2026 · Accessed 20 Oct 2026
- Restrictions on Affiliate Activities in Regulated Markets OrangeX.com · 16 Sep 2026 · Accessed 20 Oct 2026
- Seychelles FSA Warning on OrangeX Seychelles Financial Services Authority · 15 Oct 2025 · Accessed 20 Oct 2026
- OrangeX Spot Markets and Reported Volume CoinGecko · Accessed 20 Oct 2026
- OrangeX Futures Markets and Reported Volume CoinGecko · Accessed 20 Oct 2026
This profile reports dated public information, including exchange-published services and terms. It does not independently test or guarantee trading, custody, pricing or withdrawals. Inclusion is not an endorsement. Permissions and protections apply only to the named legal entity, service and client category; check the current official records and your contract.
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