One Trading exchange profile

One Trading combines an order-book spot market and Instant Trade with a separate derivatives venue. Under the ONEX Crypto rulebook, spot orders match by price and time, but the customer contracts with One Trading as matched principal rather than directly with another customer. Instant Trade instead starts with a request for a quote and a binding customer offer.[33]

Derivatives execute on ONEX, the organised trading facility operated by One Trading. Its best-execution policy identifies ONEX as the sole venue for the listed instruments. Retail execution generally prioritises price plus total costs; this is not a promise to seek a fill across every external crypto exchange.[38]

Take-profit and stop-loss are documented for futures only; the help page says spot support is a future addition. Closing the browser therefore does not stop an existing futures exit instruction. The same guide permits editing in the Positions tray or by moving the chart lines.[12]

Instant Trade has a consequential contractual limit despite its name: once submitted, the customer’s binding offer cannot be withdrawn, and relevant funds are reserved. The rulebook permits acceptance within 24 hours, in full only; an unaccepted offer then expires. This differs from cancelling an unfilled order-book instruction.[33]

The current fee page publishes the following identical standard spot and futures tiers, based on rolling 30-day USD trading volume. The separate API tariff is −0.005% maker and 0.015% taker for all volume levels. A negative maker rate is a trading-fee rebate, not a documented signup cash award.[3]

Instant Trade’s all-in price includes a commission equivalent of 1.25% of transaction notional. The main fee page’s statement that no additional fee is charged refers to that bundled quote; it does not establish cost-free conversion or the same tariff as the spot order book.[29]

FX conversion separately includes 0.125% of notional in its all-in price. This is distinct from the 1% collateral valuation haircut described below.[6]

Five-year crypto futures exchange funding payments between long and short holders every four hours. The rate combines interest and the futures premium or discount to the underlying; either side can be the payer. One Trading says it adds no fee to the funding rate. Funding can still affect the cost of keeping a position open.[21]

The published liquidation charge is 3% of liquidated positions, in addition to the ordinary transaction economics.[3]

Bank funding uses the same-name account registered under Portfolio → Payout Accounts. The supplied reference and connected IBAN allow One Trading to allocate the deposit. The ordinary deposit guide lists EUR, CHF and GBP, with SEPA Instant where the bank supports it or up to two business days otherwise.[22]

Bank withdrawals similarly go to a same-name account. The withdrawal guide estimates minutes with supported SEPA Instant and up to two business days otherwise, excluding weekends and holidays from business-day counting. Those estimates describe normal processing, not the release of balances still subject to security or margin restrictions.[23]

Futures are quoted and settled in USD, even when EUR or GBP supplies collateral. The currency guide records one-minute cash settlements and a separate Convert control for exchanging USD with EUR or GBP. Conversion is not processed on weekends. Holding USD trading proceeds therefore does not by itself provide a direct USD bank-withdrawal route.[28]

Crypto deposits have no One Trading fee. Withdrawable assets must be in the Exchange/Main account; the transfer guide permits an instant, free internal move there. The withdrawal window combines the asset’s processing charge with the current network cost, so the examples above are not complete fixed blockchain-withdrawal prices.[8]

The supported-network guide identifies, for example, USDC on Ethereum/ERC-20, AVAX on C-Chain and SOL on Solana, while directing customers to the current deposit/withdrawal window. A token’s presence in the trading catalogue does not establish support for every network on which it circulates.[24]

An external withdrawal requires a saved or newly added blockchain destination and a final confirmation email. Processing does not start until that email is verified. The window displays the amount the recipient receives after network and processing fees; the requested amount cannot be below the applicable withdrawal fee. Once broadcast, the ordinary flow cannot reverse the blockchain transaction.[25]

For ONEX Crypto, Stichting Client Assets One Trading Exchange holds client crypto in pooled omnibus wallets and funds in a dedicated bank account. One Trading maintains the individual entitlements register, accessible to the foundation even if the operator fails. The custody summary describes a direct customer claim against the foundation for asset return and keeps One Trading ultimately responsible for attributable custody failures.[36]

De-risk mode can restrict new orders and withdrawals and cancel unexecuted orders while permitting position-reducing activity. Account or subaccount margin determines the applicable exposure. The derivatives rulebook also allows trading halts and liquidation in specified disruptive or default circumstances; a customer-set stop is not the only possible route to closure.[32]

EUR and GBP collateral receive a 1% haircut when valued in USD for margin; USD collateral has none. This reduces recognised collateral rather than deducting a conversion fee. Consequently, exchange-rate changes can alter recognised collateral even without a matching change in the futures price. CHF is not among the published eligible collateral currencies.[32][4]

Futures cash is held in segregated bank accounts or through a custodian. The contract pledges both spot and futures account assets and related rights against amounts owed to One Trading; segregation does not remove that claim.[31]

The crypto product specification limits trading losses to the margin/collateral in the relevant account or subaccounts, with liquidation fees also possible. This includes collateral added after entry and should not be read as protecting the initial deposit from being consumed.[34]

Authentication is mandatory and cannot be switched off. A recovery code restores authenticator access; without it, Support requires identity verification. A smartphone can use the displayed setup key when scanning a QR code on the same screen is impractical.[14]

General terms reserve a pause of up to 48 hours on transactions into or out of the account after a password reset.[31]

The contract excludes under-18s, US citizens/residents and persons connected to sanctioned jurisdictions.[31]

Retail clients must pass the futures appropriateness assessment; professional clients need completed onboarding and KYC. Acceptance depends on experience, knowledge and regulatory requirements, so a verified spot account does not alone establish access to dated futures.[10]

The categorisation disclosure distinguishes retail, professional and eligible-counterparty protections. Retail clients receive detailed risk/cost disclosures and an appropriateness assessment. Professional treatment can reduce those obligations. Eligible counterparties receive fewer protections and do not have the same best-execution obligation or Kifid route. A change of category requires an eligibility request, not merely selecting a higher-leverage setting.[39]

The current UK notice limits service to Investment Professionals and requires a self-declaration. That notice should not be read as general UK retail availability.[1]

Onboarding requires identity documents, with company records for business applicants. Further information can be requested. Until verification is complete, the contract bars transactions, deposits, withdrawals and other services.[31]

Automated settlements and liquidations do not count as user trading. Terms also allow dust to expire without compensation.[31]

The customer-request form collects transaction IDs, blockchain hashes, addresses, amounts and bank references. It does not publish a continuous staffed-hours commitment or an alternative emergency order-execution service. Reporting an outage is therefore separate from successfully submitting a cancellation or closing trade.[18]

For suspected compromise, the recovery guide directs the customer to a new secure email address and the Account → Account Hacked form, supplying both the registered and replacement addresses. Support then applies identity and security checks. A compromised mailbox can otherwise remain part of the recovery problem.[15]

The June complaints information sheet targets digital acknowledgement within one to two business days and a final response within two months, with reasons if more time is needed. Escalation depends on the service and eligibility: Kifid applies where it has jurisdiction; MiCA disputes may have a different competent ADR body or authority. The final response should identify the applicable route. These are complaint-handling targets rather than a timetable for executing a pending trade.[5]

The AFM record includes restrictions on eligible crypto and equity underlyings. The inspected public register truncates parts of those conditions, so it does not support an unrestricted claim covering every derivative. It also records Revolut Digital Assets Europe Limited as a tied agent from 15 October 2026; that entry does not transfer the venue’s permissions to every Revolut product.[26]

One Trading displayed approximately €145 million in assets in custody when inspected on 20 October 2026. This is the operator’s scale metric, not independently audited proof of reserves, a current user count or daily trading volume. The homepage also shows web and mobile trading, with official App Store and Google Play distribution.[1]

The legal notice says One Trading Markets S.r.l. ceased crypto services on 30 June 2025, and One Trading Exchange B.V. began MiCA crypto services on 1 July. The Italian entity’s old terms remain accessible as historical documents; they should not be used as the current customer counterparty.[2]

Former Bitpanda Pro users are instructed to reset the password using their existing email. The migration guide says account details and transaction history were retained and that no additional account creation is required. This is continuity of the former Pro venue, not a claim that the broader Bitpanda service is the same current platform.[16]

On 8 October 2026 the company announced an investment from Nasdaq Ventures. The statement describes exploration of wider market-infrastructure collaboration and an expanded derivatives range. Those plans do not establish that an additional product, venue connection or Nasdaq guarantee has already become available.[27]

Operator

One Trading Exchange B.V.

Exchange model

Centralised

Service scope

ONEX Crypto spot order book and Instant Trade, plus ONEX dated futures with account-level margin.

Client types

Retail clients; Institutional clients

Pricing publication

Public pricing

Pricing scope

Standard volume-based maker/taker tiers; distinct API tariff, embedded Instant Trade and FX charges.

Funding scope

Same-name bank routes, card/e-payment methods and crypto transfers; USD settlement with no direct USD bank rail documented.

Custody and asset handling

Foundation safeguards ONEX Crypto balances; futures collateral and contingent settlements have separate terms.

Client eligibility

Verification and product appropriateness requirements; UK Investment Professionals only; US and sanctions restrictions.

Support

Customer Care request form, KID product phone and written formal complaints; emergency dealing authority not established.

Authorisation and registration scope

AFM investment-firm and OTF permissions; Article 60 MiCA notification for custody and crypto-platform operation.

Exchange metadata checked 20 Oct 2026Source 2Source 33Source 1Source 28Source 3Source 29Source 26Source 10Source 18Source 36

The export menu separates spot trades, deposits/withdrawals/fees, futures funding, FX conversions, positions, balances and point-in-time position snapshots. Customers can choose accounts/subaccounts, period and currency and request CSV or PDF. An email signals completion, after which the file is downloaded from Exports. These reports document the account’s activity; they do not by themselves establish the tax treatment of every item.[9]

Algorithmic trading requires prior consent, potentially through defined pre-authorisation; material changes need approval. Testing by One Trading does not transfer responsibility for the strategy.[31]

A cancellation request concerns outstanding instructions and does not reverse an executed position. Disconnecting a bot is therefore not a documented substitute for cancelling its remaining orders and separately resolving any filled exposure. The inspected material did not establish a native copy-manager disconnection process.[30]

The inspected product and eligibility material establishes execution services, not a documented AI investment-management mandate. One Trading’s eligibility disclosure says it does not provide investment advice; no AI assistant with authority to place trades or move customer funds was established.[10]