Nexo exchange profile

Nexo presents a centralised digital-asset platform for individual and business customers, combining exchange services with custody, savings and borrowing. A quoted swap, Nexo Pro trade and perpetual position use different interfaces and cost rules. Regional partners also change who executes a trade or holds its collateral.[28]

The company reports more than US$7 billion under management as of Q2 2026 and more than US$465 billion of transactions and collateralised credit processed since 2018. The latter combines several activities over the platform’s lifetime; it is not annual spot volume. A comparable verified active-trader count was not established.[29]

Illustration: opening and closing an unchanged 10,000-USDT ordinary perpetual position at 0.06% costs 12 USDT in execution fees. Funding, spread, collateral conversion and withdrawals are excluded.[34]

The non-US Loyalty guide requires at least US$5,000 of portfolio value for its benefits and interest eligibility. Silver, Gold and Platinum require NEXO worth at least 1%, 5% and 10% of the rest of the portfolio respectively. This is NEXO divided by non-NEXO assets, not by total assets. Nexo Pro holdings do not count. A seven-day restoration period applies when value falls below the threshold.[9]

Crypto deposits require the correct asset, chain and any memo or destination tag. Detection on-chain is followed by the required confirmations before crediting. Wrong-network recovery is not assured and can require time or fees. A token appearing in a market list does not prove native deposits are supported.[7]

The “limited assets” category can be bought and swapped but cannot be transferred in or withdrawn as that asset. The current list includes examples such as SUI, APT and JUP. Exiting such exposure requires a swap into an asset with an enabled withdrawal route, adding execution and possible conversion costs.[22]

Crypto withdrawal pricing depends on asset, network and tier. Gold and Platinum cover specified lower-cost networks; Platinum also has one eligible additional monthly withdrawal, shared with qualifying bank withdrawals. Other routes can use fixed or network-sensitive charges. The fee-payment toggle determines whether a fee reduces the sent amount or another available balance; inspect the preview rather than assuming a universal default.[8]

Nexo identifies Ledger and Fireblocks in its global infrastructure, Bakkt for US custody and Tangany for clients on the new EEA arrangement. It publishes security-certification claims, but these do not establish a financial solvency audit or a universal insured limit for each customer. Custody, lending and derivatives remain different contractual exposures.[29]

Credential or security changes start a separate 24-hour withdrawal cool-off when finalised; further changes reset that period. This differs from each US ACH deposit’s five-day settlement hold. The US guide exposes settling and available amounts in the mobile app, so total balance is not the same as immediately withdrawable funds.[23]

Liquidation begins at 100% Margin Risk. Losses and fees can consume the settlement balance and trigger conversion of other eligible collateral.[34]

Identity verification through Sumsub precedes product access. An expired ID can restrict withdrawals until records are updated, and new EEA registrations can require additional information. Passing identity checks gives access only to products available for that client’s jurisdiction.[16]

For disrupted access, the verification help guide suggests switching between app and web and escalating with screenshots and relevant details. A status page or support ticket does not establish telephone order-taking or guaranteed cancellation during an outage; an alternative dealing channel was not verified.[16][20]

US terms require acknowledgement within 15 business days and a 90-day informal period, both from receipt of a compliant dispute notice. They toll limitation periods as specified. Arbitration uses AAA, JAMS as fallback, and a default Miami-Dade seat. Separate product agreements can differ.[33]

Nexo attributes MiCA/MiFID permissions to its partners; their current register permissions were not independently matched here. Its disclosure excludes Earn and Borrow from partner authorisations, deposit guarantees and investor compensation.[32]

Nexo dates its operation to 2018 and serves both personal and business audiences. Its platform is broader than an exchange order book; custody, credit, payment and execution providers can differ by product. The brand’s total activity therefore does not measure the depth of one trading pair.[28]

New EEA customers from 30 June 2026 enter the partner setup directly; older accounts migrate in phases. Nexo says history remains available. Universal completion of the migration is not established.[32]

The termination policy describes settling outstanding loans and returning remaining funds unless law or a court order prevents it. Suspicious-activity cases can involve conversion into fiat and bank refund, with costs reducing the amount returned. This is an account-closure process, not an inactivity-fee schedule.[25]

Operator

Nexo group; contracting and product providers vary by jurisdiction

Exchange model

Centralised

Service scope

Quoted exchange and Pro trading, perpetuals, custody, funding and separate savings/credit products.

Client types

Retail clients; Institutional clients

Pricing publication

Public and quoted pricing

Pricing scope

Published execution and payment fees coexist with quoted conversion pricing and variable holding costs.

Funding scope

Crypto, cards and regional bank rails; some local deposits convert into USDC and US ACH credits have settlement holds.

Custody and asset handling

Regional custody providers and product agreements; savings, credit collateral and derivatives have distinct release conditions.

Client eligibility

Verified identity and product-specific country checks; US and EEA setups have separate terms.

Support

24/7 Client Care, downloadable records and region-specific dispute processes.

Authorisation and registration scope

EEA partner permissions are attributed to Nexo; current register match unestablished. Earn/Borrow protection exclusions apply.

Exchange metadata checked 20 Oct 2026Source 28Source 32Source 33Source 1Source 30Source 4Source 23

Nexo’s Koinly connection is documented as read-only transaction-data access. That reporting authority does not establish permission to trade or withdraw. Current Pro API trading, transfer and key-revocation details were not fully exposed by the public documentation entry inspected; any automation needs the actual account permission scope.[35][36]

Nexo’s AI anti-scam engine can flag or temporarily pause withdrawals. This is a security control; no discretionary trading mandate follows from it.[29]