Neverless presents crypto alongside securities, commodities and other products. The October 2026 EEA agreement makes the contracting entity especially important: crypto trading and transfers default to Neverless Labs, S.L. unless Neverless SIA emails the customer that it will provide the particular service. A Latvian MiCA licence exists, but it should not be assigned automatically to every Neverless crypto account.[4][1]
Quoted trading and separate product schedules
Sections ↑Reference table01
Ordinary crypto order types
| Item | Published treatment | Practical scope |
|---|---|---|
| Market | Trade at the app’s quoted price for the amount | Not a customer order on a public CLOB |
| Limit | Executes when Neverless’s firm quote reaches the chosen price | An external exchange price touch alone is insufficient |
| Filled order | Crypto balance credited in the platform | External delivery requires transfer services |
Reference table02
Product-contract boundaries
| Item | Published treatment | Practical scope |
|---|---|---|
| Crypto trading | Schedule C | Ordinary spot scope of this profile |
| Crypto margin | Separate Schedule D | Long-position borrowing is described as stablecoin lending |
| Token transfers | Schedules E and F | E-money tokens have a separate schedule |
| Securities | Boku Securities SIA schedules | MiFID entity separate from the crypto relationship |
EEA trading and payment schedule
Sections ↑Reference table03
Published account and trading charges
| Item | Published treatment | Practical scope |
|---|---|---|
| Account / custody / FX | 0 fees advertised | Does not remove market risk or token illiquidity |
| Most crypto trades | 0 published trading fee | Check the quoted price |
| Illiquid crypto | 2.49%, minimum US$1 | Asset classification matters |
Reference table04
Illiquid-trade fee examples
| Item | Published treatment | Practical scope |
|---|---|---|
| US$20 trade | US$1 minimum | Effective 5% due to minimum |
| US$100 trade | US$2.49 | Percentage exceeds minimum |
| US$1,000 trade | US$24.90 | At 2.49% |
Reference table05
Deposit tariff
| Item | Published treatment | Practical scope |
|---|---|---|
| Apple Pay / Google Pay in EUR/USD | First 3 deposits up to US$1,000 combined free; then 2.49% | Both count and cumulative allowance matter |
| EUR / GBP bank transfer | 0 | Supported bank route |
| USD SWIFT | US$30 | Sending/intermediary bank costs may differ |
| Supported blockchain deposit | 0 platform fee | Sending network cost remains separate |
Reference table06
Withdrawal tariff
| Item | Published treatment | Practical scope |
|---|---|---|
| EUR / GBP bank withdrawal | 0 | Regional rail availability applies |
| Listed crypto withdrawals | Network gas | Current price page names USDC, BTC and ETH |
| Other currencies/tokens | Not established by this table | Do not infer free MXN/AED or every-token withdrawal |
Transfer credit, checks and finality
Sections ↑Reference table07
Receive-transfer stages
| Item | Published treatment | Practical scope |
|---|---|---|
| Address and network | Use the supported receiving instructions | Include required memo/tag |
| Network confirmations | Asset/network-specific | A broadcast is not an available balance |
| Risk/compliance checks | Required before account credit | Originator/beneficiary information may be requested |
| Availability | Only after account credit | Pending transfer cannot fund a trade |
Reference table08
Send-transfer controls
| Item | Published treatment | Practical scope |
|---|---|---|
| Available balance | Must cover asset and network fee | Insufficient amount can be rejected |
| Limits | Account and period-specific | Can change under the agreement |
| Broadcast | Irreversible network instruction | Incorrect destination may cause loss |
| Operating time | 24/7 processing subject to network/disruption | Not a guaranteed completion deadline |
Crypto service and security controls
Sections ↑Reference table09
Published account-security measures
| Item | Published treatment | Practical scope |
|---|---|---|
| Sensitive actions | MFA enabled by default and cannot be disabled | Company security description |
| Device access | Biometric attachment described | User-device security remains relevant |
| Data transport/storage | TLS1.2+ and AES-256 described | Technical safeguards do not insure market losses |
The security page’s €20,000 investor-compensation statement is specifically about stocks. It must not be relabelled as crypto insurance. Crypto custody and transfer rights follow the assigned crypto entity and its agreement; the presence of both MiCA and MiFID businesses in the group does not merge their protection schemes.[5][4][3]
Entity assignment before licence inference
Sections ↑The EEA agreement requires clients to be at least 18 and expressly limits service to eligible EEA residents excluding Latvia. A company’s Latvian registration therefore does not itself establish access for Latvian residents. Product and account restrictions remain separate.[4]
Reference table10
Named entity roles
| Item | Published treatment | Practical scope |
|---|---|---|
| Neverless Labs, S.L. | Default crypto provider under reviewed EEA terms | Spanish registration D948 cited in agreement |
| Neverless SIA | Supplies a particular service after emailed notification | Latvian MiCA and payment permissions separately verified |
| Boku Securities SIA | Financial instruments and associated margin | Separate MiFID business |
| Costa Rican company | Other allocated group services | Not a substitute Latvian permission |
Customer service and complaint scope
Sections ↑Reference table11
Published support routes
| Item | Published treatment | Practical scope |
|---|---|---|
| Account-entity question | [email protected] | Ask which company supplies the service |
| General support | Human support advertised | No universal response-time guarantee inferred |
| Published complaints policy | [email protected] | Policy expressly names Boku Securities SIA |
| Crypto complaint | Identify actual crypto provider first | Do not transplant Boku’s securities escalation timetable |
Latvijas Banka register findings
Sections ↑Reference table12
Neverless SIA permissions
| Item | Published treatment | Practical scope |
|---|---|---|
| MiCA authorisation | 27-55/2026/8; 20 May 2026 | Crypto custody, exchange, portfolio management and transfers |
| Payment institution | 27-55/2026/27; 30 September 2026 | Payment transfer activity |
| Company identifier | 40203638969 | Registered Latvian entity |
| Entity boundary | Neverless SIA only | Does not automatically cover Labs S.L. or Boku |
Multiple products do not create one permission
Sections ↑The legal hub identifies several Neverless entities. The practical first step is to match the customer’s agreement and any service-reassignment email to the relevant company. That resolves which fee, custody, complaint and regulatory framework applies more reliably than the app’s group-level licensing headline.[3][4]
- Operator
- Neverless Labs, S.L. / Neverless SIA, according to service assignment
- Exchange model
- Centralised
- Service scope
- Neverless’s EEA crypto service has a public fee schedule, but its October client agreement allocates crypto to the Spanish entity unless the Latvian company notifies the customer otherwise. Group licences are not interchangeable.
- Client types
- Retail clients; Professional clients
- Pricing publication
- Public pricing
- Other names
- Neverless SIA; Neverless App
- Covered jurisdictions
- Latvia; European Economic Area; Spain
- Pricing scope
- Most crypto 0%; illiquid crypto 2.49% with US$1 minimum. EUR/GBP bank transfers 0; USD SWIFT deposit US$30; eligible first 3 wallet-pay deposits within US$1 k free, then 2.49%.
- Funding scope
- EEA price page: EUR/GBP bank transfers, USD SWIFT, EUR/USD Apple/Google Pay and supported crypto deposits; withdrawal support is separately listed.
- Custody and asset handling
- Assigned crypto-service agreement governs custody. The EEA terms default crypto to Neverless Labs S.L. unless Neverless SIA notifies otherwise; stocks compensation is not crypto insurance.
- Client eligibility
- EEA agreement: age 18+, eligible EEA residents excluding Latvia. Crypto defaults to Spanish Neverless Labs S.L. unless Neverless SIA emails service reassignment; securities use the separate Boku relationship.
- Support
- [email protected] for entity/account questions; published complaints policy names Boku Securities SIA and must not be indiscriminately applied to crypto.
- Authorisation and registration scope
- Latvijas Banka register confirms MiCA CASP number 27-55/2026/8 valid from May 20, 2026 and payment institution authorisation 27-55/2026/27 from September 30. These are separate regulated activities; the securities affiliate Boku Securities SIA also has separate MiFID status per group disclosure.
Exchange metadata checked 26 Oct 2026Source 1Source 2Source 3Source 4Source 5Source 6
Covered contracting entities
Neverless SIA
- Jurisdiction
- Latvia
- Covered services
- MiCA crypto custody, crypto-fiat exchange, crypto-crypto exchange, portfolio management and transfer; separately licensed payment transfers.
- Client and location scope
- Specific service supplied under the client agreement and any entity-assignment notice.
Sources & further reading
- Latvian central bank Neverless SIA register entry Latvijas Banka · Accessed 26 Oct 2026
- EEA pricing Neverless · Accessed 26 Oct 2026
- EEA legal agreements and group entities Neverless · Accessed 26 Oct 2026
- EEA Client Agreement 9 October 2026 Neverless · Accessed 26 Oct 2026
- Account security and product protection Neverless · Accessed 26 Oct 2026
- Published complaints policy Neverless · Accessed 26 Oct 2026
This profile reports dated public information, including exchange-published services and terms. It does not independently test or guarantee trading, custody, pricing or withdrawals. Inclusion is not an endorsement. Permissions and protections apply only to the named legal entity, service and client category; check the current official records and your contract.