Markets & services
Sections ↑Hodl Hodl matches people buying and selling Bitcoin while they arrange payment directly. A buyer needs an external receiving wallet; there is no ordinary exchange cash balance to fund first. Its published reach counters report more than 300,000 registered users and 100,000 completed deals, without a dated active-trader or current-volume measure.[1]
Trading and lending routes
| Route | How it works | Operational distinction |
|---|---|---|
| On-chain Bitcoin | Seller funds a unique escrow; buyer pays the seller; Bitcoin is released to the buyer’s wallet. | Two signatures are needed from buyer, seller and platform.Source 1 |
| Lightning trading | Introduced alongside on-chain contracts in May 2026. | The offer selects its network; existing on-chain trading remains available.Source 21 |
| Lend at Hodl Hodl | Borrow cryptocurrency against Bitcoin, or supply a loan to another user. | Separate loan offers and collateral obligations; it is not interest on an idle trading balance.Source 12 |
The July beginner guide describes fixed prices or a selected exchange rate with a premium or discount. Offer creators choose a fixed amount or range, up to ten payment methods, working hours and public or private visibility. An offer’s payment window is a settlement deadline, not a promise that a bank or counterparty will finish within it.[6]
Published trading limits
| Level or route | Concurrent contracts / enabled offers | Single-trade boundary |
|---|---|---|
| Level 1 | 4 / 4 | 1 BTC maximumSource 4 |
| Level 2 | 6 / 6 | 2 BTC maximum; requires 10 completed contracts with five different usersSource 4 |
| Level 3 | 12 / 12 | 5 BTC maximum; requires 50 completed contracts and 0.5 BTC total volumeSource 4 |
| On-chain minimum | Account limits still apply | 0.00025 BTCSource 4 |
| Lightning beta | FAQ labels this an initial 30-day window, without a clear current expiry date | 7,000–70,000 sats; confirm the live offer rather than treating it as a permanent capSource 4 |
A first-trade limit caps the initial transaction with a new counterparty. This is separate from the account’s overall limit level. The security guide also advises keeping negotiations in the contract chat, since that is the conversation support can assess during a dispute.[8]
Fees & commercial terms
Sections ↑Trading charges and who bears them
| Charge | Published basis | Effect |
|---|---|---|
| Standard on-chain platform fee | 0.75% for each counterparty | Seller adds their fee to escrow; buyer receives Bitcoin after their own fee.Source 3 |
| Referral discount | 0.5% for a user registering by referral; also for a referrer after an invited user trades | The discount is described as permanent. It changes the platform fee, not the counterparty’s quoted price.Source 19 |
| On-chain minimum and network costs | Dynamic platform minimum, normally at most about US$5 equivalent; higher congestion can increase it | Seller pays funding-network cost; release-network cost reduces the payout. Final costs become known after escrow funding.Source 3 |
| Lightning | Fee guide gives 0.75%, or 0.5% via referral, plus dynamic Satora swaps | Entry and exit swaps are separate costs; cancellation returns the platform fee but not consumed swap costs.Source 3 |
| Trezor-originated route | FAQ lists an additional 1% | Referred user pays, shared when both referred; current integration unestablished.Source 4 |
The about page’s “split” description does not specify each side’s charge.[1]
The detailed guide assigns a separate rate to each party. For a hypothetical 0.1 BTC contract at the standard rate on both sides, the seller funds 0.10075 BTC and the buyer receives 0.09925 BTC before network charges. Total platform fees are 0.0015 BTC; the fiat payment is separate.[3]
The referral overview describes Bitcoin rewards paid to the wallet saved in settings; the dashboard shows invited users, activity and earnings. These are fee-sharing payments, separate from the permanent dealing discount.[19]
Reward tiers: 5% below 50 active referrals, 8% at 50–99, 10% at 100+. Active means nonsuspended with a completed trade within three months. Fee-bearing trades only; 546-sat minimum; missing payout address before completion forfeits payment. Dual-referral trades cap at 10%. Disqualification or termination ends future rewards without notice.[2]
Deposits, withdrawals & operational limits
Sections ↑On-chain payment and release sequence
| Stage | Buyer | Seller |
|---|---|---|
| Contract preparation | Select the offer and receiving address; generate escrow using the payment password. | Review the agreed amount, method and payment window.Source 5 |
| Escrow funding | Wait until escrow is funded and the contract is In progress. | Send the exact required Bitcoin amount to the generated address.Source 5 |
| External payment | Send the agreed fiat payment and mark it sent. | Check actual receipt in the payment account.Source 5 |
| Completion | Receive Bitcoin at the designated wallet. | Release escrow using the payment password only after full payment arrives.Source 5 |
If the buyer has not marked payment sent, the seller can cancel and recover escrow after the payment window expires. This is different from a Paid contract, which needs the dispute route if payment is contested.[5]
A payment receipt or a Paid status is not proof that the seller has received cleared money. The security guide specifically identifies reversible methods such as PayPal as a separate risk. Marking payment sent prevents ordinary cancellation; failing to mark it can leave the contract cancellable when its window expires.[8]
Lightning sellers fund using the displayed invoice or QR code. Buyers can supply a Lightning address, LNURL or invoice for receipt; an expired invoice must be replaced. The step-by-step guide requires the payment password and a 2FA code to establish escrow. The external fiat transfer still waits for confirmed escrow funding, even though Bitcoin uses a faster network route.[7]
Counterparties can co-sign on-chain without Hodl Hodl using prepared encrypted keys and custom transactions; assisted recovery is unavailable.[4]
Custody & security
Sections ↑On-chain escrow uses two of three keys. The platform cannot release Bitcoin alone, but its participation in a disputed release remains consequential. “Non-custodial” therefore describes the signing arrangement; it does not mean that the fiat payment, browser access or disagreement with the other trader has disappeared.[1]
Lightning uses Arkade vTXOs and three-of-four signing: buyer, seller, Hodl Hodl and Arkade. Failed payouts await replacement destinations in escrow.[4]
The account password controls login; the payment password encrypts the escrow key. The trading guide asks users to create the latter before their first contract. Recovering a website login is consequently a different task from regaining the ability to sign an escrow transaction.[6]
Security guide: 2FA mandatory; terms: optional.[8][2]
The contact page says support cannot reset 2FA. Each of the six saved backup codes is usable once; losing an authenticator does not create an entitlement to an administrator override.[9]
For lending, the security page explicitly requires 2FA before contracts and for deposit, withdrawal and payment actions. Trusted Devices adds email confirmation when a new device signs in. The lender, borrower and platform each hold one escrow key; two signatures are required.[15]
Recovery and 2FA investigations can incur time-based fees, with consent except urgent crime or abuse prevention. Invoices or escrow deductions apply; unpaid fees may suspend access.[2]
Aggregate contractual liability cap: US$100, subject to law.[2]
Access & eligibility
Sections ↑Adults must act for themselves. Citizens, permanent or tax residents, and people located in the US including its territories, Russia, Belarus, Cuba, North Korea, Iran, Iraq, Syria, Sudan, Somalia or comprehensively UN-embargoed jurisdictions are excluded. Sanctioned persons are also barred.[2]
Registration uses an email address, username and password, followed by email confirmation.[6]
An experienced-user-only offer can reject a new trader until they have completed a first contract. Account registration and eligibility for a particular offer are distinct checks.[9]
Privacy is not an assurance of zero personal-data collection. The privacy policy lists trade identifiers, wallet addresses, chats and technical logs; disputes can require identity documents and payment statements. It also describes legacy verified accounts. A public profile can expose reputation and trade statistics.[10]
Support & complaints
Sections ↑Support routes
| Situation | Published route | Boundary |
|---|---|---|
| Login, account or trade problem | Official Contact us page and support email link | The page also links separate dispute and security contacts; no telephone dealing authority was established.Source 9 |
| Disputes | 10 hours after opening to explain; 10 hours per reply | 60 days, extendable; review within 120 days of resolution. In-person mediation excluded; rules prevail.Source 2 |
| Lost authenticator | Use a saved single-use backup code | Support’s published instructions do not promise a discretionary reset.Source 9 |
A trading-data access request is different from a ready-made tax report. The privacy policy offers applicable access/portability rights, including human- or machine-readable copies, and gives a 30-day response period, extendable by two months with notice. Account and transaction records are normally retained for five years after closure or last activity, whichever is later.[10]
The shared Accounts Services page separates a block from a ban. A blocked account can finish existing lending contracts but cannot create new ones; a ban prevents login. Self-deletion is described as irreversible. These access states are more consequential than simply hiding an offer.[16]
Authorisations & registrations
Sections ↑Marshall Islands business registration identifies the company. That corporate identifier is not evidence of exchange authorisation or a government compensation scheme.[10]
Company & operating identity
Sections ↑The current privacy policy identifies Hodlex Ltd, Marshall Islands business number 89220, as controller for both the trading and lending platforms. The shared account service connects the products operationally; they remain different transaction types within one family.[10][16]
Lightning was announced as live in May 2026 alongside the on-chain service. That change added a settlement route within the Bitcoin marketplace, with network selection when creating or accepting offers.[21]
The July guide disables trading offers after ten days offline.[6]
Lending offers become inactive after seven days offline; working hours and suspension can also change visibility.[17]
Accounts may be suspended after over 24 months’ inactivity.[2]
- Operator
- Hodlex Ltd
- Exchange model
- Hybrid
- Service scope
- P2P Bitcoin marketplace; separate lending contracts.
- Client types
- Retail clients
- Pricing publication
- Public pricing
- Other names
- HodlHodl; Lend at Hodl Hodl
- Funding scope
- Fiat passes between counterparties; Bitcoin funds and leaves contract escrow.
- Custody and asset handling
- External wallets and multisignature escrow; different on-chain and Lightning signing models.
- Client eligibility
- Adults; restrictions apply.
- Support
- Official contact links and contract chat; backup-code recovery instructions.
- Authorisation and registration scope
- Permission remains unestablished.
Exchange metadata checked 20 Oct 2026Source 1Source 2Source 3Source 4Source 5Source 6Source 7Source 8Source 9Source 10Source 11Source 12Source 13Source 14Source 15Source 16Source 17Source 18Source 19Source 20Source 21
Covered contracting entities
Hodlex Ltd
- Jurisdiction
- Marshall Islands
- Covered services
- Trading and lending platforms.
- Client and location scope
- See platform restrictions.
Additional services & account tools
Sections ↑Lending terms to establish before accepting an offer
| Item | Published treatment | Practical consequence |
|---|---|---|
| Loan assets and duration | Basics FAQ: USDT, USDC, L-BTC and WBTC; 1–12 months. | Select the exact asset/network; no fiat loans.Source 12 |
| Contract size | Contracts FAQ: 50–25,000 USDT/USDC, or equivalent L-BTC/WBTC | This published ceiling is scoped to that FAQ’s listed assets.Source 13 |
| Interest and origination | Interest applies to the entire agreed term; origination is 1.5% of the loan, charged in BTC, with a 546-satoshi minimum. | Early repayment does not prorate the agreed interest; network fees are additional.Source 12Source 13 |
| USDT/USDC collateral alerts | 75%, 80% and 85% LTV; liquidation at 90% | Add collateral or repay before the liquidation threshold.Source 12 |
| L-BTC/WBTC alerts | 84%, 86% and 88% LTV; liquidation at 90% | Forced liquidation carries a 5% charge on the initial loan.Source 12 |
| Repayment | At maturity, 24 hours before the lender may initiate liquidation; 12 hours for repayment confirmation | The borrower supplies the transaction link; surplus collateral is returned after settlement.Source 14 |
| Contract access | 20 simultaneous borrowing contracts; unlimited lending contracts | Offer visibility can also depend on working hours and account state.Source 12Source 17 |
Terms include Ethereum XAUT.[2]
The lending calculation includes agreed interest in the collateral requirement. Hypothetically, a 1,000 USDT loan with 3% interest for the whole term and 50% initial LTV requires 2,060 USDT-equivalent collateral before origination and network charges; repayment is 1,030 USDT. This is a contract illustration, not an annual yield or an executable quote.[14]
The lending payment password is contract-specific and cannot simply be recovered by support. Mutually agreed migration creates a new escrow and new passwords. Its contracts guide distinguishes refund after cancellation from release after repayment, including an administrator-confirmed refund when cancellation happens after the lender-payment stage has begun.[13]
Private lending offers are visible through their link rather than the public list; disabling an offer removes availability until it is re-enabled. Neither action is described as closing an existing loan. Lending reputation comes from counterparties’ positive and negative reviews after completed contracts, rather than a platform guarantee of repayment.[17][18]
The API exposes public offer, currency, country and payment-method data, plus authenticated trading operations. Keys expire after one year. A separate signature key can authorize a release-address instruction and gives an integration materially more access to funds. The documentation contains conflicting general restrictions and signed-request instructions, so implementations must reconcile the exact endpoint before relying on that capability. Disputes and feedback still require the website.[11]
On a temporary 503 API response the documentation instructs retrying later; it does not establish an emergency telephone execution service. Payment-password setup remains a browser step. API data should not be represented as a complete jurisdiction-specific tax statement, and the inspected material did not establish a universal request allowance from its illustrative rate-limit error.[11]
The September 2026 AI article concerns the company’s code-scanning, human review and testnet security work. It is a company account of its security process, not evidence that customers have delegated live trading decisions to an AI agent. No independent effectiveness assessment is implied.[20]
Sources & further reading
- About Hodl Hodl Hodl Hodl · Accessed 20 Oct 2026
- Terms Hodl Hodl · Accessed 20 Oct 2026
- Trading fee explanation Hodl Hodl · Accessed 20 Oct 2026
- Trading FAQ Hodl Hodl · Accessed 20 Oct 2026
- Trading help guides Hodl Hodl · Accessed 20 Oct 2026
- Beginner trading guide Hodl Hodl · Accessed 20 Oct 2026
- Lightning trading guide Hodl Hodl · Accessed 20 Oct 2026
- Trading security guide Hodl Hodl · Accessed 20 Oct 2026
- Contacts and recovery Hodl Hodl · Accessed 20 Oct 2026
- Privacy and records policy Hodl Hodl · Accessed 20 Oct 2026
- API documentation Hodl Hodl · Accessed 20 Oct 2026
- Lending basics Hodl Hodl · Accessed 20 Oct 2026
- Lending contracts Hodl Hodl · Accessed 20 Oct 2026
- Lending workflow guide Hodl Hodl · Accessed 20 Oct 2026
- Lending security Hodl Hodl · Accessed 20 Oct 2026
- Shared account service Hodl Hodl · Accessed 20 Oct 2026
- Lending offers Hodl Hodl · Accessed 20 Oct 2026
- Lending reputation Hodl Hodl · Accessed 20 Oct 2026
- Referral overview Hodl Hodl · Accessed 20 Oct 2026
- AI security process Hodl Hodl · Accessed 20 Oct 2026
- Lightning launch Hodl Hodl · Accessed 20 Oct 2026
This profile reports dated public information, including exchange-published services and terms. It does not independently test or guarantee trading, custody, pricing or withdrawals. Inclusion is not an endorsement. Permissions and protections apply only to the named legal entity, service and client category; check the current official records and your contract.