HashKey Global: Bermuda venue, trading costs and service changes

This profile covers the Bermuda-operated Global service. HashKey also operates a Hong Kong venue, but the group name and shared app do not make their customer contracts, territorial eligibility or permissions interchangeable. The relevant starting point is the entity attached to the customer’s Global account.[1]

BTCUSD perpetuals and the USD/USDT spot pair were retired in September 2026. The notice describes automatic settlement of remaining BTCUSD positions and cancellation of USD/USDT orders; it specifically distinguishes continuing BTCUSDT trading. A saved symbol or an old API strategy therefore does not establish that the corresponding market remains available.[6]

The 16 October notice identifies KCS, XR, AGI, KAIA, GRND, PUFFER, MEME, HAEDAL, 0G and XPL spot pairs against USDT for removal. Deposits stopped on 20 October; trading is scheduled to stop on 23 October at 16:00 UTC+8, with unfilled orders cancelled. Withdrawals are scheduled to remain available until 23 January 2027 at the same time, after which the notice directs affected holders to support. These are announced deadlines, not evidence that the future events have already occurred.[7]

The margin notice effective in September is internally inconsistent: its narrative says maximum leverage remains 20x, while the first BTCUSDT table row lists 50x. Other rows reduce available leverage as notional exposure grows. No single maximum is treated here as settled. Read the live contract tier before opening or adding a position, including the initial margin required for the added portion.[14]

The standard tier schedule uses the qualifying spot or futures volume criterion. These selected rows are not the complete tier ladder. Account status, instrument and current execution fee should be checked before applying the published rate to an order.[8]

April’s negative-maker-fee promotion ran only from 10–30 April 2026 and then reverted to standard rates. At the published VIP 0 futures rates, a USDT10,000 fill costs USDT2.50 as maker or USDT6 as taker. A taker entry and exit of the same notional would therefore total USDT12 in commission, excluding funding, slippage and any change in exit notional.[9]

Perpetual funding is a payment between holders, calculated from position notional at the mark price and the applicable funding rate. A positive rate has longs pay shorts; a negative rate reverses the direction. The default schedule is every eight hours, subject to the contract’s settings. A hypothetical USDT10,000 notional at a 0.01% rate implies USDT1 for that settlement. It is separate from execution commission and is not an annual yield.[10]

Grid results need the same distinction between realised trades and the remaining position. The FAQ separates realised grid-cycle profit from unrealised exposure, funding and other strategy costs. Margin is shared among positions and orders within a strategy but isolated between strategies. A positive total for completed grid cycles does not establish that closing the entire strategy would produce a positive net result.[16]

Fiat deposits were suspended from 15 October 2026 UTC. Fiat withdrawals are scheduled to end on 23 November 2026 UTC; the notice states a US$30 wire charge. For a residual balance above US$30, the platform reserves the right to deduct that charge and remit the remainder to the last registered same-name bank account. Below US$30, it describes no net outward remittance; the exact-US$30 case is not expressly addressed. A possible future relaunch is conditional on a new notice. The notice names [email protected] for assistance.[5]

Published API exchange information distinguishes each chain’s deposit and withdrawal status, minimums, maximums and charges. It also exposes symbol price and quantity filters. The values in documentation examples are illustrative, not a current quote: the live account or returned current parameters must establish the available network, amount and fee for an actual transfer.[34]

A withdrawal can also require a cold-to-hot wallet transfer when the amount exceeds available hot-wallet liquidity. This is an operational stage within the custody process. The help explanation does not establish one guaranteed completion time for every withdrawal size or network.[21]

The terms appoint affiliated HashKey Xpert Limited as custodian. Assets are held on trust for customers with records separating them from the firm’s own property; pooled client wallets are allowed. This is custodial holding, without an individually controlled wallet for every customer.[2]

Exchange rules require at least 90% of client digital assets in cold storage using the stated security arrangements. That is a contractual operating standard, not an independent measurement of today’s wallet distribution. Customer records and trust-account segregation are additional requirements; a cold-storage percentage does not itself establish immediate withdrawal capacity.[3]

The insurance provision concerns specified custody losses, subject to exclusions. It excludes account losses caused by compromised credentials, and the inspected terms do not state a per-client insured amount.[2]

Password recovery uses the registered email or phone and the applicable authentication checks. The guide states that modifying or unbinding security settings blocks withdrawals for 24 hours. This security restriction is separate from chain confirmations, destination verification and any manual transfer review.[22]

The KYC guide requests a valid identification document, facial verification and current address evidence, with financial and employment information where required. Its document guidance includes a remaining-validity condition and recent proof of address. A country’s appearance in the documentation table does not waive these checks or independently establish access to every derivative or funding product.[24]

The help centre advertises live chat and email support around the clock and publishes [email protected]. Use a route linked from the signed-in service or official help centre when supplying account information.[26]

Formal complaints can be escalated to [email protected] with identifying details, the issue, records and the requested outcome. The procedure gives indicative stages: response or acknowledgement within a week, a written response target of four weeks, and a final-response target of two months. These are handling targets, not a promise that a disputed trade will be reversed.[27]

When maintenance requires trading suspension, the exchange rules say all orders are cancelled afterward. Unexpected interruptions can also affect order placement, matching, cancellation, login, APIs and transfers. The rules permit protective action and later resumption notices; they do not establish an independent telephone dealing facility. An automation process should reconcile actual orders and balances after service returns instead of assuming its last requested state survived.[3]

HashKey Bermuda Limited describes itself as holding a Bermuda Monetary Authority Class F digital-asset-business licence. That is the operator’s published claim; a current firm-specific regulator-register entry was not independently confirmed for this profile. The group’s other jurisdictions do not supply substitute permission evidence for a Global customer’s contract.[15]

The Global app stopped service on 1 September 2026 at 09:00 UTC. The migration notice directs customers to the HashKey Exchange app using the existing email/mobile credentials, without a fresh registration. It says assets, KYC information, historical orders and deposit/withdrawal records carry forward. The shared app is an access change; the appropriate contractual entity still needs to be read in the account documentation.[4]

The dormancy policy uses twelve months without activity, counting login, deposits, withdrawals, orders and trades. Reminder notices start after 305 days, and subaccount activity can count toward the main account. A dormant designation can restrict functions; the reactivation route is login and contact with support. This policy establishes an account state and recovery process, not a separately quantified inactivity fee.[28]

A separate cancellation guide describes Account Cancellation in the app and Delete Account in web security settings. It predates the combined-app migration, so labels may differ in the replacement app. Formal cancellation is distinct from leaving an account dormant.[29]

Operator

HashKey Bermuda Limited

Exchange model

Centralised

Service scope

Bermuda Global venue; separate from the Hong Kong exchange.

Client types

Retail clients; Institutional clients

Pricing publication

Public pricing

Funding scope

Eligible crypto transfers; fiat deposits suspended and withdrawals scheduled to end.

Custody and asset handling

Affiliated custodian holds customer assets on trust; pooling permitted.

Client eligibility

Approved countries, documents and age range; US, mainland-China and Hong Kong residents excluded.

Support

Help-centre live chat and email; formal complaints route available.

Authorisation and registration scope

Operator claims Bermuda Class F licensing; current regulator-register row not independently confirmed.

Exchange metadata checked 21 Oct 2026Source 1Source 2Source 5Source 7Source 8Source 11Source 12Source 15Source 23Source 26Source 28

The account-transaction API documents a maximum result limit of 500 and different history windows: recent seven-day access for trade/fee records and thirty-day access for funding, transfers, deposits and withdrawals. It covers custody, spot and contract categories. These endpoint windows do not establish a complete annual tax export or continued access after closure; records should be reconciled across the required periods.[35]

API documentation distinguishes READ access for queries from TRADE access for placing or cancelling orders and transfers among subaccounts of the same main account. Production and test environments are separate. A key labelled for trading therefore need not be limited to entering orders; the exact approved functions should be reviewed before connecting a third-party system.[31]

There is also a documented external-withdrawal endpoint requiring an address already whitelisted through the app or website. Its existence should not be confused with proof that every key can use it. Check the actual account permissions and destination controls before treating an integration as unable to move assets.[33]

The API terms treat instructions sent through authorised credentials as account instructions, including use by a third-party tool. Key revocation and stopping future API access should not be assumed to cancel all previously accepted orders or close positions. That residual-order effect was not established by the reviewed terms.[32]

October’s referral page describes conditional futures trial funds, including trading-volume and time-window requirements. It permits the credit to meet trading-related costs and margin. The inspected page does not establish unrestricted withdrawal of the credit as cash, so its headline reward should not be counted as an immediately withdrawable account balance.[30]

HashKey’s ModAI announcement concerns community moderation, engagement and support. It does not document authority for that service to execute trades in a Global customer account. Automated grid orders, API execution and an AI community assistant have different scopes and should be assessed under their own permissions.[36]