Gemini exchange profile: services, fees, custody and eligibility

Gemini combines a quoted-price buying interface with ActiveTrader order books, institutional custody and selected leveraged services. Its usable footprint changed substantially in 2026: the company’s availability notice says all UK, EEA and Australian accounts closed on 6 April. The continuing exchange profile therefore concerns the United States and other markets still listed by Gemini, with product access determined separately. A legacy country link or an old derivatives announcement is insufficient evidence that a new account can be opened there.[1]

A limit price is an execution constraint, not a promise of maker treatment or completion. Gemini’s stop-limit documentation uses the last traded price on Gemini to trigger an order. Once triggered, the limit can remain unfilled if the market moves beyond it. An investor who needs an exit should distinguish a trigger, an accepted order and a completed fill; the balance and order history provide different parts of that record.[15]

The margin product page lists USD, BTC, ETH, ZEC and HYPE as borrowing assets and a broader collateral basket. Its examples permit up to five times exposure on selected major assets, with lower limits for others. The same page currently contains inconsistent language about short trading: its headline says long and short, while explanatory copy says long-only with shorts to follow. This profile does not resolve that inconsistency into a universal short-selling entitlement. The live account’s market permissions and agreement must settle it.[14]

Gemini Mode pricing combines a variable transaction charge with a spread in the quoted price. Payment method, size, asset, jurisdiction and market conditions can change the preview. Recurring purchases and conversions belong to this schedule; an ActiveTrader percentage should not be applied to their quotes. Gemini also says it may retain excess spread. Compare the amount paid with the net assets received when evaluating one of these transactions.[8]

The 1 September schedule uses the better eligible volume or asset tier, recalculated around 02:00 UTC; stablecoin activity is treated separately. At the base rate, a $1,000 executed spot order costs $6 as maker or $12 as taker. Equal-notional entry and exit cost $12 or $24 respectively, before spread and price movement. The published derivatives base is 0.02% maker and 0.07% taker in GUSD; this is a separate product tariff, not evidence of US retail derivatives eligibility.[7]

For an illustrative gross protocol reward of 0.01 ETH, a 35% service charge would retain 0.0035 ETH and leave 0.0065 ETH before any other applicable charge. That is a fee calculation, not an expected return. The reward rate, token price and period are deliberately unspecified because the fee schedule does not promise them. An instant-unstake quote would require a separate calculation using its displayed basis and charge.[10]

A fixed $25 USD wire withdrawal represents 2.5% of a $1,000 withdrawal or 0.25% of $10,000. These percentages describe only Gemini’s wire charge. They do not include the trade required to obtain dollars, a currency conversion or bank charges. Keeping funding, execution and withdrawal costs separate makes it possible to compare an actual intended journey without treating a free deposit as a free transaction.[9]

A network transaction identifier is useful only after the platform has actually broadcast a withdrawal. Before that, a bank-clearance restriction, account review or account security hold can prevent submission. The relevant support request should identify the asset, amount, selected network, request time and displayed state. An already credited trading balance alone does not demonstrate that an outgoing transfer has become eligible.[20]

Gemini’s Trust agreement distinguishes customer ownership from operational pooling: exchange assets may be kept in omnibus arrangements, while the dedicated Custody product has its own agreement. Crypto is not FDIC or SIPC protected. The agreement describes commercial crime and specie insurance but says it does not cover every asset or every loss, including unauthorised access to an individual customer account. An insurance policy covering specified platform events is therefore different from a reimbursement promise to each account holder.[4]

The Custody agreement allows role-based authorised persons and describes custody-only assets that are not listed for exchange trading. It also distinguishes the time a transfer is initiated from delivery after required network confirmations. Institutions need to align approvers, permitted destinations and withdrawal cut-offs with the custody arrangement they actually contracted for; a separate custody address does not automatically make every held token immediately tradeable.[24]

Gemini Earn is a material historical episode and a different product from current protocol staking. NYDFS’s 28 February 2024 consent order concerned Gemini Trust’s Earn oversight and required a $37 million civil penalty. Gemini’s final update on 20 June 2024 said the remaining approximately 3% distribution was available, completing the return of assets owed in kind after Genesis suspended withdrawals in November 2022. The recovery does not erase the prolonged loss of access, and the historical resolution should not be presented as a still-open withdrawal freeze on today’s spot exchange.[27][28]

The Moonbase transition FAQ dates the start of its US entity changes to 21 May 2025 and supplies NMLS identifier 2403509. The governing contract is more useful than assuming every Gemini customer is a customer of its New York trust company. A change of residence can alter the legal service provider and permitted products even where the login and brand look familiar. The account’s current agreement and registered residence should agree before a product entitlement is inferred.[6]

For the exited regions, Gemini’s closure guidance introduced withdrawal-only periods in March before the April closure; Australian AUD bank withdrawals ended earlier. Those deadlines are historical as of this profile date. The same guidance directs users without account access to support for assistance. It does not establish automatic transfer to another exchange, continued trading after closure or guaranteed recovery of an incomplete withdrawal.[2]

Margin eligibility adds a customer-class test to geography. Gemini Moonbase limits this service to qualifying Eligible Contract Participants in eligible jurisdictions, so a verified retail spot account is not sufficient. The general availability list is similarly not a product-by-product permit: staking, derivatives, cards and custody can have different onboarding, entity and location conditions.[14][1]

Gemini’s published support material is not perfectly aligned about telephone contact. Its security page warns that support is handled online rather than by telephone, while the Moonbase agreement still publishes a telephone complaint route. The verified help centre is the clearest starting point; no live telephone response hours were established for this profile. An unexpected call should not be accepted as legitimate merely because the caller knows an account name or cites a number from a legal page.[19][5]

The communications guidance says Gemini does not cold-call to provide account support or request a recovery phrase or a transfer of crypto. For a genuine complaint, retain the original ticket number, event timeline and requested remedy. Moonbase’s agreement publishes state-specific escalation contacts for money-transmission complaints; the relevant body and covered activity depend on the customer’s state and legal provider. A general website complaint is not automatically within every regulator’s jurisdiction.[23][5]

The regulated activity matters as much as the company name. A trust charter, a state money-transmitter licence and an authorisation for a particular derivatives venue answer different questions. This profile does not treat the group’s stock, prediction-market or other permissions as approval of every crypto product. The applicable contract, location, product class and operational availability must all line up.[26][3]

The figures come from Gemini’s 13 August 2026 second-quarter release. They show a substantial operating customer base after the announced regional retrenchment, while also demonstrating why different scale measures can move in opposite directions. A rise in monthly users alongside a fall in asset value does not by itself establish better or worse executable liquidity. Neither metric measures the depth available for a particular pair and order size at a particular time.[29]

Operator

Gemini Trust Company, LLC; Gemini Moonbase, LLC and regional service entities

Exchange model

Centralised

Service scope

Quoted-price Gemini Mode and ActiveTrader spot; separately eligible Moonbase margin, custody and staking. Other products have separate agreements.

Client types

Retail clients; Professional clients; Institutional clients

Pricing publication

Public and quoted pricing

Funding scope

ACH, wires, selected payment methods and crypto transfers; eligibility, clearance and security holds apply.

Custody and asset handling

Exchange custody and separately contracted Custody; October 2026 agreement distinguishes online MPC from offline cold storage.

Client eligibility

US and selected continuing markets. UK, EEA and Australian accounts closed 6 April 2026. Margin requires eligible ECP status; country availability alone is insufficient.

Support

Official help centre and product status service; entity and state-specific complaint routes.

Authorisation and registration scope

NYDFS Trust charter independently matched. Moonbase state licensing is company disclosed here. Historical regional permissions do not establish current service.

Exchange metadata checked 20 Oct 2026Source 3Source 1Source 24Source 26

Gemini’s April 2026 agentic-trading announcement describes an MCP connection through which an assistant can read account information and place orders. That is actionable account authority, not simply market commentary. The same approval, key scope and cancellation controls used for any automated trader remain relevant. The developer hub separates public market data from authenticated account functions and offers a sandbox, but simulated success does not establish production liquidity or product eligibility.[18][17]

Gemini’s 16 October staking engineering update describes a new operating foundation deployed in September, including closer reconciliation of protocol and account states. The additional Asset Rewards terms dated 7 October are also a separate program agreement with Trust or Moonbase. These developments should not be collapsed into one generic savings balance: statements and exports need to distinguish exchange trades, staking rewards, fees and other reward credits so that the origin of each balance change remains traceable.[13][31]