Foxbit exchange profile: services, fees, custody and eligibility

Foxbit is a Brazil-focused cryptocurrency exchange founded in 2014. Its company page reports more than 1.5 million Brazilian customers and over R$55 billion transacted by the group between 2014 and 2026. These are company-reported cumulative figures, not a count of current active traders or the exchange’s daily spot volume.[1]

The exchange offers more than 100 cryptoassets through a simple purchase interface and an order book. Browser, iOS and Android access share the same account and balance. Its simple route uses a smart order router to obtain liquidity, while the book exposes prices, depth and order history.[2]

Recurring purchases can be scheduled daily, weekly or monthly at a selected time in the web interface or app. Execution requires enough BRL in the account at that moment. The product uses the normal taker fee and the relevant asset’s minimum order size. Review or change the schedule in the recurring-purchase area; a funding transfer alone does not create or cancel the purchase instruction.[10]

The corporate platform documents REST v3 and WebSocket access for balances, orders, records and reconciliation. Its standard company account has one login. Administrative, operator and viewer roles are offered through a separately contracted Prime Desk arrangement, so a corporate registration alone does not establish multi-user controls.[16]

API-key creation takes place in desktop account settings and requires two-factor authentication. Choose the permitted actions deliberately: the guide distinguishes reading information from withdrawing assets, and withdrawal-enabled keys require an IP allowlist. A secret is displayed once; loss requires replacing the credential. Providing an API key to another service can therefore expose more than portfolio data.[11]

Keys created without an IP restriction have a six-month expiry under the published policy. The separate asymmetric-key workflow keeps the private signing key with the customer and supplies only the public PEM key to Foxbit. Credential expiry or deletion should not be assumed to cancel orders already accepted by the exchange.[12][13]

Spot tiers use BRL trading volume over the previous 30 days and refresh daily at midnight. Foxbit does not specify the refresh timezone. The ranges below retain the published boundaries.[5]

At beginner rates, a R$10,000 trade costs R$25 as maker or R$50 as taker, excluding price movement. Negative maker rates indicate rebates.[5]

After 180 days without activity, an account may become dormant and require fresh verification; closure notices allow up to seven days to respond. After 12 months without transactions, the terms permit a monthly Safe Custody charge based on each asset’s current network withdrawal cost. Login alone is not listed as a qualifying transaction. This differs from ordinary account maintenance being advertised as free.[4]

PIX deposits and withdrawals are advertised as free and available around the clock. Treat the actual account balance and payment status as the evidence of completion; an instruction submitted to a bank is not yet spendable exchange credit.[2]

The contract allows bank payouts up to three business days.[4]

Credit-card deposits are documented as a desktop-only function. The fee and small monthly allowance make them a separate funding route from free PIX. The source bank or card issuer may impose its own controls, so check the amount credited as well as the amount charged.[18]

The live account’s approved limits remain the practical check, particularly for crypto withdrawals. The older limits guide also describes a simplified tier, but the newer full-verification notice now controls whether deposits, withdrawals and trading are enabled at all. A published allowance does not override an account restriction.[15][14]

For crypto deposits, generate or retrieve the current destination through Deposit, select the asset and verify the network before sending. The web and app both display the address. Crediting requires the necessary blockchain confirmations, so transmission from another wallet does not by itself establish an available balance.[20]

This is a compatibility map, not a promise that every listed route is open continuously. Use the account’s current address and network instructions; assets sharing a ticker across chains are not interchangeable deposit routes. Include any required tag as well as the address.[22]

Crypto withdrawals require the asset, quantity and external destination, followed by email confirmation. The guide also calls for a five-second facial video and identity documents. Foxbit allows up to one hour for its network-withdrawal approval; the receiving wallet still depends on blockchain processing. Check the fee, minimum and remaining allowance before submission.[21]

Below-minimum crypto deposits are neither credited nor recoverable under the terms.[4]

Foxbit describes customer assets as segregated from its treasury and says most crypto is held in cold storage. Its security page names BitGo, Fireblocks and Bradesco in the custody infrastructure. These are operator disclosures about how the platform safeguards assets, not evidence that each customer holds a direct account with each provider.[7]

The same page refers to institutional insurance through BitGo, but supplies no customer-specific insured amount, allocation or claim conditions. It expressly disclaims FGC and government guarantees for crypto. Neither a named custodian nor an audit badge establishes that an individual balance will be reimbursed after every type of loss.[7]

The contract says BRL is kept in an account in Foxbit’s name; crypto custody is segregated.[4]

Account recovery and a withdrawal request are distinct processes. Successful login does not establish that a transfer has passed its identity and security checks. Keep the withdrawal confirmation, account status and blockchain transaction identifier separate when tracing a delayed payment.[21]

The October 2026 terms require customers to be at least 18.[4]

A notice published on 8 October 2026 required complete verification by 16 October. Since 17 October, accounts without full approval cannot deposit, withdraw or trade. They can still log in and view their balances; completing and obtaining approval restores access. Previously verified customers do not need to repeat the process simply because of this notice.[14]

Identity checks can collect CPF, date of birth, nationality, address, contact information, identity documents and liveness images, together with bank and source-of-funds information. Foxbit’s privacy policy permits data sharing with service providers for verification and operation. It also offers review of certain automated decisions. These requirements matter before funding: an account that accepts a registration form has not necessarily passed financial-access checks.[3]

Corporate access is tied to the business CNPJ and company verification. Its funding account must belong to that company. The consumer card and personal automated portfolios have their own product eligibility, so a verified company account should not be read as permission for every retail feature.[16]

For technical support, the contract specifies weekdays 09:00–18:00 São Paulo time and a response within three business days.[4]

The help centre’s broader availability statement should therefore be distinguished from the contract’s technical-support timetable. Raise an unresolved service complaint through a support request and retain the ticket reference. A chat opening or acknowledgement is not evidence that an instruction has executed or that a withdrawal is settled.[26]

The status service records separate trading, API, banking and network incidents. Its October trading-maintenance notice specifically said open orders would remain in the book and resume after service returned. During an interruption, check open orders and balances before resubmitting an instruction; losing access to the interface does not establish that an existing order disappeared.[27]

Foxbit’s current compliance wording says it will file an application for Banco Central authorisation as a virtual-asset service provider. That describes a regulatory transition and intended application; it does not establish a completed authorisation. Its compliance page also describes customer verification, blockchain monitoring and transaction-risk controls. These procedures should not be converted into a blanket licence claim for every group product.[6]

The terms separately claim CVM registration for crowdfunding distribution.[4]

Tokenised investment offerings are presented with their own offer information and investor conditions. Their presence alongside ordinary crypto trading does not make every listed coin an interest in the same legal product. Read the particular offer’s rights, maturity and exit terms before treating a token balance as available trading cash.[29]

The privacy policy identifies Foxbit Serviços Digitais Ltda., CNPJ 21.246.584/0001-50, as the Brazilian operator/data controller.[3]

The current site footer instead uses Foxbit Sociedade Prestadora de Serviços de Ativos Virtuais Ltda. with the same CNPJ. The shared identifier is useful, but the differing public names do not establish when a legal-name change became effective or that the customer contract has moved to a separate company.[6]

Foxbit’s company presentation distinguishes the consumer exchange from the wider group’s business infrastructure. The group’s lifetime transaction figure therefore should not be substituted for current liquidity in a particular retail order book. Trade size, available bids and offers, and the selected execution route remain the relevant transaction-level checks.[1]

To request voluntary closure, first withdraw the balances and then submit a support request with the required personal identification and a dated, signed cancellation request. The help guide calls for a selfie holding that request. Export or request records while account access is still available.[25]

After termination, history may become unavailable. The terms allow 30 days to nominate a verified crypto destination; otherwise Foxbit may sell the assets and remit BRL.[4]

Operator

Foxbit Serviços Digitais Ltda.; current site footer uses Foxbit Sociedade Prestadora de Serviços de Ativos Virtuais Ltda. with the same CNPJ.

Exchange model

Centralised

Service scope

Brazil-focused spot and RFQ trading, custody, BRL access and separate earning and automated-portfolio products.

Client types

Retail clients; Institutional clients

Pricing publication

Public and quoted pricing

Pricing scope

Published spot volume tiers; RFQ prices and dynamic crypto withdrawal charges require a current quote.

Funding scope

BRL banking and restricted card funding; asset-specific crypto networks and approved account limits.

Custody and asset handling

Operator-described segregated custody with third-party infrastructure; Earn introduces additional protocol and redemption risks.

Client eligibility

Adults; full identity approval required for trading, deposits and withdrawals. Corporate access uses company verification.

Support

Portuguese help centre and ticket/chat access; public availability and contractual technical-support hours differ.

Authorisation and registration scope

Operator says its Banco Central PSAV application is forthcoming. This profile does not assert completed authorisation.

Exchange metadata checked 20 Oct 2026Source 3Source 6Source 2Source 14Source 16Source 7Source 28Source 5Source 19Source 18Source 22Source 26Source 4

Foxbit Earn allocates eligible crypto to staking or DeFi arrangements. Quoted returns vary and are estimates; rewards begin accruing from the following day and are paid in the allocated asset when generated. The flexible label does not remove blockchain unbonding or redemption delays. Protocol failure, exploit, slashing and market movements can cause losses, and the product is not FGC-protected. Check the asset-specific redemption terms before committing funds needed for a trade or transfer.[28]

RWA tokens have offer-specific backing, remuneration and duration. Foxbit’s page says a secondary market is not yet available, and early redemption, where the offer permits it, costs 5%. It states a R$20,000 annual crowdfunding allowance for non-qualified investors and a five-day withdrawal right after investment confirmation. Returns depend on the underlying assets; tokenisation does not remove loss or liquidity risk. The particular offer information determines the rights purchased.[29]

Intelligent Portfolios are available in the app from R$50. They use AI-selected crypto allocations with automatic monthly rebalancing. Holdings remain in the customer’s name within Foxbit, and the product is described as an automated portfolio rather than a fund. The customer cannot manually alter its internal composition, but can request redemption. There is no advertised administration or performance fee; purchases, sales and rebalancing transactions can still generate trading charges. This is trading authority over the allocated holdings, not merely an informational chatbot.[30]

Foxbit Card is a personal prepaid Mastercard, with Apple Pay and Google Pay support. It spends BRL or converts a selected balance of BTC, ETH, USDT, XRP or ADA. It is not an instalment credit line. Check the selected payment asset before spending because crypto-funded purchases change the investment balance.[31]

The card terms name Pomelo Instituição de Pagamento Ltda. as the issuing partner. Three incorrect PIN attempts can block the card, and prolonged card inactivity can lead to cancellation. Report loss immediately. A reversed authorisation may still be presented later by a merchant, so a temporary release of the reserved balance is not always the final payment outcome.[32]

The cashback help page states no maximum reward cap and shows rewards in transaction history. The payment guide schedules credit on the tenth of the following month in the crypto used for payment; BRL-funded spending does not qualify. A reward credit is not a promise of cash before that payment date.[33][34]

The friend-referral page advertises up to 20% of trading fees as cashback for qualifying participation. Registration through the referral route and acceptance of programme terms are required. Detailed terms are presented inside the account, so the public headline does not establish a fixed signup payment, a guaranteed reward duration or unrestricted cash withdrawal. Check those conditions before counting any promotion towards available funds.[35]