Services, trading accounts and execution
Sections ↑DigiFinex is a centralised exchange offering spot markets, leveraged trading and perpetual contracts alongside P2P fiat access and investment products. Its May 2025 company overview reported more than seven million users; this is a company claim about account scale, not a count of people trading today.[1]
Regional access is a material constraint. India registrations, deposits and trading stopped on 10 September 2026, followed by OTC on 11 September; the published withdrawal window runs to 31 December 2026. A separate 8 October notice says DigiFinex does not serve Korean users.[4][5]
At a glance01
Which account or product does what
| Service | Practical scope |
|---|---|
| Spot and leveraged trading | Spot exchanges supported crypto pairs. Margin borrowing adds a token-specific financing cost; the published rate tool is intended to show current borrowing rates.Source 14 |
| Perpetuals | Contracts have no scheduled expiry and include funding settlements. Choose the contract and margin mode deliberately: the documented default is cross margin, which shares available account balance.Source 13Source 16 |
| Subaccounts | The published guide supports spot, margin and perpetuals under the parent account. Subaccounts cannot directly deposit, withdraw or conduct fiat trades; parent verification and permissions remain relevant.Source 20 |
| Copy trading | A separate copy account follows selected traders using configured allocation, leverage and exit parameters. An insufficient balance can prevent a copied order; matching another trader’s result is not assured.Source 29 |
| bStocks | These tokens provide exposure linked to stocks or ETFs. Holding one does not itself make the customer a registered shareholder with the underlying security’s voting or direct dividend rights. Read the issuer-specific documents.Source 34 |
| Earn | Flexible and fixed products have separate agreements and redemption conditions. The agreement permits deposited assets to support other services; subscribing is a different risk decision from keeping a spot balance.Source 31 |
At a glance02
Order instructions and account exposure
| Control | Operational consequence |
|---|---|
| Limit validity | The perpetual guide describes default continuing validity, post-only, fill-or-kill and immediate-or-cancel choices. Post-only seeks maker execution; a limit order without that condition can take liquidity.Source 15 |
| Conditional exits | A stop trigger submits the specified order; it does not promise a fill. The documented flash-close function first uses available depth, with an unfilled remainder becoming a limit order. Check residual positions.Source 15 |
| Cross versus isolated | Cross margin can expose the available futures-account balance across positions. Isolated margin allocates collateral to the position. The documented mode switch applies to the selected pair, so check other pairs separately.Source 16 |
| Minimum and precision | Spot API symbol data supplies asset-specific minimum amount, minimum notional, precision and supported order types. A documentation example is not a platformwide minimum; retrieve the actual symbol parameters.Source 17 |
Trading costs and rate scope
Sections ↑DigiFinex’s accessible fee publications have different update dates. The figures below describe those publications; a current account, VIP tier, promotion or individual market may quote a different rate. The live fee-page tariff was not readable in this review, so the older spot range should not be treated as a verified October 2026 price for every pair.[10]
Pricing & charges03
Published charges and what remains variable
| Charge | Published basis | What the customer should verify |
|---|---|---|
| Spot commission | The general article updated 13 January 2023 lists 0.2%–0.5% per transaction. | Confirm the actual pair and account rate before ordering; the dated range does not establish a current uniform tariff.Source 10 |
| Legacy DFT discount | A separate notice discontinued DFT fee deduction from 11 May 2023. | Do not assume the older fee article’s DFT discount still applies; no restoration was established in the inspected material.Source 11 |
| Perpetual commission | Tutorial updated September 2024: maker 0.03%; taker 0.05%. | At those rates, a 10,000-USDT execution costs 3 USDT or 5 USDT. Closing execution is charged separately; funding and slippage are additional.Source 12 |
| Perpetual funding | General guide: 00:00, 08:00 and 16:00 UTC+8 settlement. | Positions held at settlement pay or receive. Positive funding runs from longs to shorts, negative in reverse. Check the contract’s displayed rate and schedule.Source 13 |
| Borrowing for margin | Current-rate feature varies by borrowed token. | Check the displayed rate and accrual terms before borrowing. Spot commission does not include the financing cost.Source 14 |
| Crypto withdrawal | Amount and network fee appear in the withdrawal workflow. | The receiving network, minimum and available route matter; internal transfers between DigiFinex accounts are described as free.Source 22 |
| Card purchases | Published workflow redirects to an external payment provider. | The provider’s live quote, currency conversion, identity checks and payment terms control the purchase. The 2021 guide does not establish current card pricing.Source 28 |
Funding, transfers and asset recovery
Sections ↑Regional comparison04
Moving money into and out of the exchange
| Route | Workflow and limitations |
|---|---|
| Crypto deposit | Select the asset and network, use the generated address and any required memo, and meet the asset’s minimum. The app guide states DigiFinex charges no crypto deposit fee; network confirmation is still required.Source 21 |
| P2P fiat purchase | Pay the merchant through the specified external bank or payment service using a name matching KYC. Mark paid after transferring. Released crypto reaches the P2P account and can then be transferred to Spot.Source 27 |
| External crypto withdrawal | The asset must have an enabled withdrawal route. The guide requires Google authentication and a confirmation code; check address, network, memo, available balance and fee before confirming.Source 22 |
| Transfer tracking | Assets → Deposit → History Records provides deposit and withdrawal records. Outbound receipt depends on blockchain processing and the destination platform’s confirmation policy; a submitted request is not proof of final credit.Source 23 |
Regional comparison05
Recovery situations have different rules
| Situation | Published handling |
|---|---|
| Deposit with missing or wrong memo | The limited inbound recovery process requires level-3 KYC and ownership evidence. It states a 200-USDT fee and one to two months or longer. A memo assigned to another user is excluded; outbound errors must be taken to the receiving platform.Source 24 |
| Missed delisting withdrawal deadline | The older late-withdrawal notice quotes 50 USDT only after the wallet team confirms that withdrawal remains technically possible. A stopped wallet can make recovery unavailable. This is a conditional recovery charge, not a routine inactivity tariff.Source 25 |
| Current asset-specific conversion | The 13 October 2026 notice closed trading and transfers for six named assets, including ONDO and VIRTUAL, and offered a separate USDT conversion route until 13 January 2027. Check the actual asset notice before applying an older recovery rule.Source 26 |
Custody, security and asset protection
Sections ↑The global terms describe centralised custody and internal accounting of balances. DigiFinex controls the private keys. Retrieving offline keys can delay transfer initiation or credit by 48 hours or more under those terms; cold storage does not establish an instant-withdrawal promise.[3]
Protections & eligibility06
Custody and security distinctions
| Area | What the published material establishes |
|---|---|
| Account access | The passkey guide supports local devices, another device through QR, and physical security keys; some credentials can synchronize through Apple or Google services. Manage the cloud account and registered authenticators as well as the exchange login.Source 33 |
| Compromised device | The global terms direct customers with a lost or compromised device to [email protected] and to reset credentials. The inspected material does not establish a universal fixed withdrawal hold after every recovery event.Source 3 |
| Earn assets | The agreement does not guarantee principal or interest. Investment and service risks remain with the subscriber; the ability to request redemption is subject to the product’s actual processing and asset conditions.Source 31 |
| Tokenized stock exposure | DigiFinex’s bStocks disclosure distinguishes the platform from the issuer and underlying-asset arrangements. Conversion and collateral are not guaranteed by DigiFinex; ordinary bank deposit or securities-account protection should not be assumed from the token’s stock reference.Source 34 |
Regional eligibility and verification
Sections ↑Regional comparison07
Who can use the services
| Scope | Current published position |
|---|---|
| General country restrictions | The September 2026 KYC guide excludes, among others, the United States, Canada, United Kingdom, Singapore, mainland China, Hong Kong, India and Russia. It also lists several sanctioned or otherwise restricted territories. This is not worldwide onboarding.Source 6 |
| India | Existing balances are in an exit window: withdrawals are published as available until 31 December 2026, while deposits and trading have stopped. Check account access and the official notice promptly if affected.Source 4 |
| Korea | The October 2026 notice excludes Korean users from registration, trading and other services. Customers with existing assets or positions are directed to official support; that notice does not specify the India withdrawal deadline for Korea.Source 5 |
| Identity and age | The current KYC guide requires adulthood and lists passport or identity card, excluding driving licences for DigiFinex verification. P2P requires real-name verification; a third-party card provider can have different documentation rules.Source 6 |
| Withdrawal tiers | The March 2025 withdrawal guide lists 10,000 USDT daily without verification and up to 1 million USDT at level 3. The KYC guide describes a separate 100,000-USDT verified tier. Check the actual attained level and account limit.Source 22Source 6 |
Support contacts and interrupted service
Sections ↑Published contact routes
General support requestWebsite
https://support.digifinex.com/hc/en-us/requests/newSource 35
Scope Form asks for email, UID, account identifier, problem description and supporting files; attachments must be under 7 MB.
Specified recovery casesEmail
[email protected]Source 24
Scope Published address for missing-memo recovery. Include UID, transaction hash, token and exact amount, following the official evidence requirements.
Lost or compromised deviceEmail
API technical channelWebsite
https://t.me/digifinex_apiSource 18
Scope Official API developer channel linked by the setup guide; do not disclose secret keys.
For a paid P2P order that has not released crypto, the buying guide provides an appeal route with payment evidence and platform intervention. That is a payment-dispute process; it does not make a merchant’s release immediate.[27]
A dated notice for the 26 August 2026 copy-trading upgrade advised managing positions and considering order cancellation before maintenance; other services were outside that particular interruption. This illustrates the need to read each event’s scope. The inspected contacts do not establish an alternative telephone dealing desk or a promise that support can execute an emergency close.[32]
Operating permissions and entity scope
Sections ↑India’s Ministry of Finance named DigiFinex Ltd in its 9 September 2026 notice to offshore providers for noncompliance with FIU-IND reporting requirements, alongside URL and application access-blocking steps. Those are activity-based anti-money-laundering obligations. Neither an AML registration claim nor an overseas incorporation should be treated as blanket permission to offer every trading product.[8]
For existing EU customers, a December 2024 DigiFinex notice describes limited service communications and monthly email renewal of consent. This is the company’s published customer process, not evidence that an identified global operator currently holds MiCA authorisation. The global agreement’s limited identification prevents a reliable licence-to-contract mapping from that notice alone.[7]
Company identity, scale and regional changes
Sections ↑At a glance08
Company and service history
| Item | Evidence and scope |
|---|---|
| Founding and audience | DigiFinex says it was founded in December 2017 and serves retail and institutional customers. Its overview updated in May 2025 reported more than seven million users and over 700 assets; those are dated company totals, not current active-user figures.Source 1 |
| Observed market activity | CoinGecko’s exchange page inspected on 20 October 2026 reported about $1.04 billion of 24-hour spot volume across 543 pairs and 530 coins. Listings and reported turnover fluctuate and do not demonstrate executable depth for a particular order.Source 2 |
| Global legal naming | The global agreement identifies the provider as Digifinex without a complete incorporation description. An October 2026 operational notice is signed DIGIFINEX LIMITED. This profile preserves that naming limitation rather than assigning a regional affiliate’s contract to all accounts.Source 3Source 26 |
| Hong Kong exit | DGFX HK Limited said it had not submitted a licence application by the deadline and closed the Hong Kong platform on 30 May 2024. The notice separated that local closure from continuing group services elsewhere.Source 9 |
- Operator
- Digifinex; current notices use DIGIFINEX LIMITED
- Exchange model
- Centralised
- Service scope
- Centralised crypto trading, leveraged products, custody and fiat purchase routes for eligible accounts.
- Client types
- Retail clients; Institutional clients
- Pricing publication
- Public and quoted pricing
- Pricing scope
- Dated public spot and perpetual tariffs are available; confirm current pair, tier, funding and provider quotes.
- Funding scope
- Network-specific crypto transfers, merchant P2P payments and third-party card purchases.
- Custody and asset handling
- Exchange-controlled custody; Earn and tokenized assets have additional product terms.
- Client eligibility
- Substantial country restrictions apply; India is in a withdrawal-only exit window and Korean users are excluded.
- Support
- Request form, published recovery email and official API support channel.
- Authorisation and registration scope
- Global incorporation details unresolved; regional restrictions apply.
Exchange metadata checked 20 Oct 2026Source 3Source 1Source 4Source 5Source 6Source 26Source 22Source 27Source 28Source 10Source 12Source 35Source 18Source 31Source 34
Covered contracting entities
Copy controls, automation and account records
Sections ↑At a glance09
Authority, persistence and records
| Feature | What continues or needs a separate check |
|---|---|
| Changing copy settings | The follower guide says setting changes apply to new orders. Review existing copied exposure separately; a revised stop, allocation or multiplier should not be assumed to rewrite every existing order.Source 29 |
| Unfollowing a trader | The guide states that existing orders can continue following that trader’s closing instructions after unfollowing. The follower can instead close an order individually. Stopping new copies therefore does not by itself flatten all existing positions.Source 29 |
| Copy bonus coupon | The coupon is nonwithdrawable margin. Transferring it during use can invalidate the remaining credit, and settings that do not qualify for the coupon can use the customer’s own balance. Check the specific promotion; a coupon amount is not cash available for withdrawal.Source 30 |
| Fixed Earn renewal | The agreement says automatic renewal is enabled by default for fixed products. Disable it in the order details to return funds at expiry under the product’s processing rules. Early redemption can deduct the current term’s interest; submitted instructions may be irreversible.Source 31 |
| API administration | The published web guide requires authentication, shows the secret only once, and describes up to five keys with four bound IP addresses per key. Give an integration only the rights it requires and check account-level restrictions.Source 18 |
| API trading scope | Spot documentation exposes authenticated trading, cancellation, account information, internal transfer and financial-history functions. Inspect the key’s permissions before connecting software. The reviewed interface list did not establish a general external-withdrawal initiation capability.Source 17 |
| Futures API limits | The swap API caps batch order creation or cancellation at 20 instructions. Instrument minimums, price bounds and position limits also apply; a successful connection does not mean every requested batch or leverage change is valid.Source 19 |
| Trade and transfer records | The spot API’s trade-history query is limited to a 30-day range and 500 results per request. Use appropriate date windows and retain separate deposit/withdrawal records; a request limit is not evidence of a complete annual tax statement.Source 17 |
Sources & further reading
- About DigiFinex DigiFinex · 26 May 2025 · Accessed 20 Oct 2026
- DigiFinex markets and reported activity CoinGecko · Accessed 20 Oct 2026
- Global terms and conditions DigiFinex · 7 Oct 2025 · Accessed 20 Oct 2026
- India service discontinuation DigiFinex · 17 Sep 2026 · Accessed 20 Oct 2026
- Korean users are not served DigiFinex · 8 Oct 2026 · Accessed 20 Oct 2026
- App identity verification and restrictions DigiFinex · 21 Sep 2026 · Accessed 20 Oct 2026
- Published process for existing EU users DigiFinex · 31 Dec 2024 · Accessed 20 Oct 2026
- FIU-IND notices to offshore VDA providers Government of India, Ministry of Finance · 9 Sep 2026 · Accessed 20 Oct 2026
- DGFX Hong Kong platform closure DigiFinex · 27 May 2024 · Accessed 20 Oct 2026
- Published general fee article DigiFinex · 13 Jan 2023 · Accessed 20 Oct 2026
- DFT fee deduction discontinued DigiFinex · 11 May 2023 · Accessed 20 Oct 2026
- Perpetual trading commissions DigiFinex · 17 Sep 2024 · Accessed 20 Oct 2026
- Perpetual funding calculation DigiFinex · 14 Sep 2024 · Accessed 20 Oct 2026
- Margin borrowing rate updates DigiFinex · 21 Apr 2025 · Accessed 20 Oct 2026
- Perpetual order rules DigiFinex · 14 Sep 2024 · Accessed 20 Oct 2026
- Cross and isolated futures margin DigiFinex · 13 Mar 2025 · Accessed 20 Oct 2026
- Spot REST API documentation DigiFinex · Accessed 20 Oct 2026
- Create and administer an API key DigiFinex · 31 Aug 2022 · Accessed 20 Oct 2026
- Futures REST API documentation DigiFinex · Accessed 20 Oct 2026
- Subaccount capabilities DigiFinex · 8 Jul 2022 · Accessed 20 Oct 2026
- App crypto deposits DigiFinex · 10 Apr 2024 · Accessed 20 Oct 2026
- Website crypto withdrawals DigiFinex · 21 Mar 2025 · Accessed 20 Oct 2026
- Deposit and withdrawal history and timing DigiFinex · 7 Mar 2025 · Accessed 20 Oct 2026
- Wrong or missing memo recovery DigiFinex · 29 May 2025 · Accessed 20 Oct 2026
- Overdue delisted-token withdrawals DigiFinex · 28 May 2025 · Accessed 20 Oct 2026
- October 2026 delisting and conversion window DigiFinex · 13 Oct 2026 · Accessed 20 Oct 2026
- P2P buying workflow DigiFinex · 25 Feb 2026 · Accessed 20 Oct 2026
- Third-party card-purchase workflow DigiFinex · 29 Jan 2021 · Accessed 20 Oct 2026
- Copy-trading follower guide DigiFinex · 30 Apr 2024 · Accessed 20 Oct 2026
- Copy-trading bonus coupon terms DigiFinex · 24 Feb 2025 · Accessed 20 Oct 2026
- Flexible and fixed Earn agreement DigiFinex · Accessed 20 Oct 2026
- Dated copy-trading maintenance instructions DigiFinex · 25 Aug 2026 · Accessed 20 Oct 2026
- Passkey setup and management DigiFinex · 31 Mar 2025 · Accessed 20 Oct 2026
- bStocks risk disclosure DigiFinex · 28 Jul 2026 · Accessed 20 Oct 2026
- Support request form DigiFinex · Accessed 20 Oct 2026
This profile reports dated public information, including exchange-published services and terms. It does not independently test or guarantee trading, custody, pricing or withdrawals. Inclusion is not an endorsement. Permissions and protections apply only to the named legal entity, service and client category; check the current official records and your contract.
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