Services, markets and execution
Sections ↑Coinstore’s web spot guide documents limit and market execution, order review and cancellation. A limit price controls the acceptable price; it does not ensure a fill or automatically make every execution a maker trade. The product table below separates the account structures and their withdrawal implications.[9]
On 20 October 2026, CoinGecko displayed approximately $178.3 million in reported rolling 24-hour spot volume across 143 coins and 145 pairs. This is a dated market-data snapshot, not audited turnover, unique traders or a worldwide numerical ranking. A comparable current derivatives-volume figure was not established in this review.[1]
Account comparison01
Which account or service does what
| Service | Documented structure | Practical boundary |
|---|---|---|
| Spot | Buy and sell supported crypto pairs from Trade → Spot; review pending orders separately from completed trades. | Balances and executed fills are different from orders still waiting in the book.Source 9 |
| Perpetual futures | USDT-M contracts use USDT for margin and profit or loss. Cross and isolated modes have different collateral reach. | USDT is a crypto settlement asset; the balance is not a bank-held US dollar deposit.Source 10 |
| Alpha Trade | A separate service for assets that need not be listed on the regular exchange. Requests are irreversible, with quote, network and slippage effects. | Alpha balances cannot move to external wallets or regular accounts unless authorised by Coinstore. Future regular listing is not promised.Source 40 |
| Earn | The agreement describes creditor claims and financing exposure, including platform selection of borrowers. | Committing a balance changes its use and risk; it should not be treated as immediately withdrawable trading cash.Source 31 |
Specifications02
Futures order validity and price references
| Control | Mechanism | Consequence |
|---|---|---|
| GTC / IOC / FOK | GTC lasts until fill or cancellation; IOC cancels the unfilled remainder; FOK requires an immediate complete fill. | These settings govern order validity and partial fills, not perpetual expiry.Source 10 |
| Trigger orders | The terminology guide says assets are not frozen before the trigger condition occurs. | Sufficient resources and execution conditions still have to exist when triggered; a trigger is not a guaranteed fill.Source 10 |
| Mark versus last price | Mark price is used for unrealised profit or loss and liquidation assessment; the last traded price reflects execution. | A last-price chart can differ from the price reference controlling liquidation.Source 10 |
The official spot API reference documents signed balance, order, cancellation, transfer and withdrawal functions alongside public market data. Withdrawal requests are restricted to recipients already verified through the website or app; ordinary subaccounts cannot withdraw. Keys can be bound to IP addresses, with five key groups and five IPs per group described. Limits are 300 requests per three seconds per IP and 120 per three seconds per user. Contract configuration exposes trading increments and minimums. A complete read/trade/withdraw permission matrix and usable futures endpoint reference were not established, so a key should not be assumed to be read-only. No authenticated API execution was tested.[34]
Trading charges, funding and fee currencies
Sections ↑Pricing & charges03
Published fee references and their dates
| Item | Stated rate or basis | Scope to check |
|---|---|---|
| USDA/USDT spot | 0.2% maker and 0.2% taker after the 25 June 2026 notice ended that pair’s zero-fee treatment. | The notice calls this the standard schedule. It is a named-pair reference, not proof that every pair and account currently pays the same rate.Source 15 |
| Perpetual futures | The 17 June 2024 notice, effective 18 June in UTC+8, reduced maker fees to 0.02%; taker fees remained 0.06%. | This is a dated published tariff. A fully readable newer account/VIP matrix was not established; confirm the current contract quote.Source 14 |
| Zero-fee promotion | The official 0 Fee Zone explanation limits the offer to zero maker fees on eligible pairs; taker fees remain. | Check the current pair list and campaign period. “Zero fee” in a headline does not establish a free taker round trip.Source 17 |
| Spot fee currency | The fee is deducted from the asset received: purchased crypto on a buy, or quote currency on a sale. | At an applicable 0.2% rate, receiving 1 ETH before fees leaves 0.998 ETH; receiving 1,000 USDT leaves 998 USDT. These are arithmetic examples.Source 16 |
| Execution notional | At the dated futures rates, a 10,000 USDT maker fill costs 2 USDT; a taker fill costs 6 USDT. | A second equal-sized closing fill incurs its own fee. Leverage reduces required collateral, not the executed-notional fee base.Source 14 |
The spot guide directs users to the selected pair and fee page because rates can depend on the trading pair and user level. The numerical references above therefore do not establish a complete current VIP qualification schedule. Actual fills also carry spread and possible slippage, independently of the displayed commission.[9]
Pricing & charges04
Funding and transfer costs are separate charges
| Item | Calculation or treatment | Operational consequence |
|---|---|---|
| Perpetual funding | Position quantity × mark price × funding rate. Positive rates normally mean longs pay shorts; negative rates reverse the direction. | 10,000 USDT of marked exposure at 0.01% produces a 1 USDT payment. Coinstore states it takes no funding commission.Source 18 |
| Funding intervals and receipts | Generally 00:00, 08:00 and 16:00 UTC, but contracts may use two- or four-hour intervals and adjustments. Payments are collected before distribution. | Liquidated payers or insufficient isolated margin can reduce receipts. The displayed rate is not a guaranteed return to the receiving side.Source 18 |
| On-chain withdrawal | The quoted withdrawal fee can change with network conditions. | Inspect the selected token and chain’s final quote; an exchange quote does not prove the exact fee it ultimately pays on-chain.Source 22 |
| Internal transfer | The guide describes transfers within Coinstore as free and without blockchain confirmation. | Moving an internal balance is different from withdrawing to a personally controlled wallet.Source 22 |
| Fiat purchase | The November 2024 FAQ assigns fiat services, verification and conversion quotes to outside providers. Coinstore says it adds no purchase fee; providers can charge. | Provider availability, accepted currencies and payout routes require a current quote. The old provider roster and estimated timings are not treated as current guarantees.Source 19 |
Deposits, withdrawals and network availability
Sections ↑Coinstore’s general agreement says it does not directly provide fiat deposits or withdrawals. Third-party conversion should be distinguished from crypto funding and from a bank account held at the exchange.[3]
Process05
Crypto transfer workflow
| Stage | Documented requirements | Failure or delay condition |
|---|---|---|
| Deposit | Use a supported token and network, meet the displayed minimum and wait for the required confirmations. | The deposit FAQ warns about unsupported assets or chains, sub-minimum transfers and maintenance. Crediting is not established simply by seeing a transaction broadcast.Source 20 |
| Withdrawal | Choose the token, network, address and any required memo; the web guide requires email and Google Authenticator confirmation. | Minimums and fees appear on the selected withdrawal screen. A matching ticker alone does not establish a matching network or recipient.Source 21 |
| Wrong destination details | The withdrawal guide stresses checking addresses and tags before confirmation. | A missing memo or incompatible route can cause permanent loss; the material does not establish an unconditional recovery service or refund timetable.Source 21 |
Event timeline06
October 2026 wallet notices: exact scope
| Notice | What Coinstore announced | Reading the current position |
|---|---|---|
| 3 October upgrade | Temporary suspension of deposits and withdrawals during a wallet and system upgrade; other platform services were to continue. | This was a funding interruption, not an exchange-wide permanent closure announcement.Source 35 |
| 15 October restoration notice | The body dated 15 October, under a header displayed as 16 October, restored named assets including AAVE and USDT on BSC. | Other pairs were to return progressively. This is not confirmation that every asset or every USDT network was restored.Source 36 |
| 18 October USAD notice | Deposits and withdrawals of USAD on the LydiaCoins network were temporarily suspended. | USAD is the named asset, not USDT. No later resumption for this particular notice was established by the 20 October check.Source 37 |
Before sending, verify the exact network’s present status and receiving address. A recent announcement about another asset cannot resolve a disabled deposit or withdrawal route. The inspected notices do not establish an alternative telephone dealing or emergency withdrawal channel.[36]
Custody, margin and protection mechanisms
Sections ↑Coinstore’s October 2025 futures launch describes cold storage and continuous security monitoring as company measures. The inspected materials did not establish a current independent attestation reconciling all customer liabilities with reserves, a depositor insurance policy, or a verified bankruptcy segregation arrangement. These omissions limit what can be inferred from the security description.[38]
Protections & eligibility07
How collateral and losses are handled
| Mechanism | Documented operation | Limit of the protection |
|---|---|---|
| Opening collateral | Initial order margin includes position value divided by leverage plus the estimated opening fee. Unused estimated fee can return to the available balance after execution. | For 10,000 USDT at 10×, the value/leverage component is 1,000 USDT, before the estimated fee. It is not the maximum possible cross-account loss.Source 11 |
| Cross / isolated | Cross positions share collateral of the same asset; isolated positions use allocated margin. | Adding collateral increases the resources exposed.Source 10 |
| Liquidation | The rules trigger at a risk ratio of at least 100%, reflecting equity against maintenance and closing-fee requirements. Orders can be cancelled, positions reduced by tier and exposure taken over. | Liquidation can begin while equity remains positive. The process is not simply waiting for an account balance to reach zero.Source 12 |
| Internal insurance fund | The liquidation mechanism uses its fund for adverse closeout deficits. | This is a derivatives loss-allocation pool, not evidence of an external policy insuring custody, insolvency or every customer loss.Source 12 |
| Auto-deleveraging | If closeout resources are insufficient, counterparties can be reduced according to leverage and unrealised-profit ranking. | Profitable exposure may be closed involuntarily; the internal fund does not guarantee that all positions remain open.Source 13 |
| Earn claims | The Earn contract contains both principal/return guarantee language and a later statement that expected returns are not guaranteed, alongside credit and default risks. | Those provisions are inconsistent. The review does not treat the product as risk-free or externally insured; borrower exposure and redemption terms need attention.Source 31 |
Country access, age and identity checks
Sections ↑Regional comparison08
Eligibility is product- and location-specific
| Scope | Inspected restriction | Consequence |
|---|---|---|
| Official website warning | Excludes mainland China, Hong Kong, Singapore, Iran, North Korea, Syria and the United States with its territories. | This is not a complete assurance of eligibility in every other country. A working website or app download does not establish acceptance.Source 6 |
| Singapore access | The 28 June 2025 notice discontinued all service access from Singapore IP addresses from that date. | No subsequent reopening was established. A Singapore legal reference elsewhere does not override this access restriction.Source 7 |
| General account age | The general agreement refers to age 16 or the applicable local statutory contracting age. | The separate futures age rule is stricter; one account-registration rule does not establish access to every product.Source 3 |
| Futures | The September 2025 agreement specifies ages 18–65, subject to local law, and excludes additional places including Cuba, Iraq, Bangladesh and Bolivia. | False location information can lead to closure and settlement. The futures agreement has its own longer restricted-territory list.Source 4 |
Account comparison09
Published withdrawal limits by verification level
| Level | Per withdrawal | Per day | Date and qualification |
|---|---|---|---|
| Unverified | 2,000 USDT | 6,000 USDT | 11 November 2024 FAQ; not a guarantee that an unverified account will pass risk review.Source 24 |
| KYC Level 1 | 4,000 USDT | 10,000 USDT | Published FAQ values; actual currency and account restrictions still apply.Source 24 |
| KYC Level 2 | 50,000 USDT | 300,000 USDT | Published FAQ values; inspect the withdrawal page for the applicable ceiling.Source 24 |
The guide updated 11 December 2025 repeats those per-withdrawal and daily figures but also displays additional all-currency aggregate columns of 1 million, 1 million and 100 million USDT. It does not clearly reconcile those columns with the lower daily limits. This profile does not promote the larger numbers as an available withdrawal entitlement. Basic verification collects identity details; advanced verification adds document and holding-ID photographs. The guide states a review target within 24 hours, which is separate from withdrawal processing and risk review.[23]
Support, security recovery and transaction records
Sections ↑Documented contact routes
Customer support emailEmail
[email protected]Source 2
Scope Official legal-notice contact for support and personal-data requests.
Website or app chatWebsite
https://www.coinstore.comSource 27
Scope The help guide describes chat, transfer to a manual agent, evidence submission and reopening an unresolved case.
Process10
Security controls and withdrawal holds
| Situation | Documented response | Boundary |
|---|---|---|
| Authenticator problems | Check device time synchronisation and the web/app environment. Changing or unlinking the authenticator imposes a 24-hour withdrawal hold. | The documented hold is tied to the authenticator action. It is not a verified universal rule for every password or account change.Source 25 |
| Risk-triggered verification | The identity FAQ says access from multiple IP addresses may be flagged and withdrawals temporarily held pending verification. | This is a separate risk process. No universal release deadline was established.Source 26 |
| Email and channel verification | Set an anti-phishing phrase for official emails and use the site’s authenticity-check function for claimed official channels. | The notice disclaims private trading-guidance or signal groups. A message asking for a transfer or security codes needs independent verification.Source 39 |
| Lost recovery methods | Use official support when ordinary authenticator troubleshooting cannot restore access. | A complete public manual-recovery evidence list and guaranteed recovery time were not established; do not treat a temporary security hold as that entire process.Source 25 |
At a glance11
Records, exports and data access
| Record | Documented location or right | What remains limited |
|---|---|---|
| Spot orders and fills | The app’s spot history separates Open Orders, Order History, Trade History and lockup orders, with date and pair filters. | Use fill history for executed quantities and prices; an order record can include cancellation or partial execution.Source 28 |
| Spot commission | The fee guide identifies Trade History as the location for charged trading fees. | A purchased asset balance may already be net of commission; reconcile fee currency as well as quantity.Source 16 |
| Delisted futures history | The April 2026 BSB notice says order and billing history remain accessible and can be exported through the website report centre. | This verifies that specific export route. It does not establish every product’s file format, retention period or a completed tax statement.Source 29 |
| Personal-data requests | The legal notice permits access, correction and deletion requests, subject to identity checks, and states a response within 15 days. | That period is for data-rights requests, not a general customer-complaint decision deadline. Legal retention can limit deletion.Source 2 |
The support guide describes a manual-agent route and reopening a case that remains unresolved. It does not establish a guaranteed response time or emergency order execution. For a transfer issue, preserve the asset, network, address, transaction ID, timestamp and the platform’s status or error message so support can identify the event.[27]
Operator, regulation and dispute scope
Sections ↑Entities & regulation12
What the legal and regulatory documents establish
| Evidence | Established fact | Scope limitation |
|---|---|---|
| Operator notice updated July 2025 | The application legal notice identifies Veraxa Ltd as operator. | The inspected operator notices did not establish its incorporation jurisdiction or reconcile it with every historical company name used for the brand.Source 2 |
| March 2026 AML policy | Describes operation primarily in the Republic of Seychelles and says the policy is informational and not legally binding. | This wording does not establish Seychelles incorporation, a securities permission or an FSA authorisation.Source 5 |
| UK FCA warning | The warning first published and last updated 20 November 2024 names CoinStore / COINSTORE PTE. LTD. and coinstore.com as unauthorised. | The FCA says customers lack Financial Ombudsman Service and FSCS protection for this firm. This is a UK warning, not a finding about every jurisdiction.Source 8 |
| General dispute clause | The general agreement does not name one fixed country and forum; it refers to applicable law and a mutually agreed competent dispute forum. | A specific service agreement can prevail. The general clause does not prove a worldwide licence.Source 3 |
| Futures dispute clause | The futures agreement selects Singapore law and SIAC arbitration. | This applies to that product agreement. It does not establish Singapore customer eligibility or regulatory approval.Source 4 |
Company development and current service position
Sections ↑The futures-system launch was announced for 15 October 2025 at 11:11 UTC+8, with cross and isolated margin and tiered maintenance controls. Its access instructions distinguish the website Futures menu from the app’s Futures tab and ask customers to update the app. Cross-device workspace and order-setting persistence were not established.[38]
The October 2026 restoration notices and current market-data snapshot support active operations while leaving particular wallet routes subject to their own notices.[36][1]
Whether the FCA’s PTE. LTD. reference and Veraxa Ltd describe a documented operator migration remains unestablished.[8][2]
- Operator
- Veraxa Ltd; incorporation jurisdiction not established
- Exchange model
- Centralised
- Service scope
- Spot, USDT perpetuals and separately governed Alpha and Earn services.
- Client types
- Retail clients; Institutional clients
- Pricing publication
- Public and quoted pricing
- Pricing scope
- Dated spot and perpetual tariff references; current pair, account and promotional terms require the quote.
- Funding scope
- Crypto transfers and outside fiat providers; October wallet restoration is asset-specific.
- Custody and asset handling
- Centralised balances; internal derivatives fund and ADL, without verified depositor insurance.
- Client eligibility
- Website country restrictions and product-specific age and verification requirements.
- Support
- Email and chat with separate history, export and data-rights routes.
- Authorisation and registration scope
- Veraxa operator notices; unresolved incorporation, dated UK warning and regional exclusions.
Exchange metadata checked 20 Oct 2026Source 2Source 38Source 36Source 8Source 15Source 14
Covered contracting entities
Veraxa Ltd
- Jurisdiction
- Not established in inspected operator notices
- Covered services
- Website and application operator
- Client and location scope
- Product terms and country exclusions apply
Bonuses, automation and account exit
Sections ↑Process13
Conditional balances and leaving instructions
| Action or programme | Documented consequence | Decision or record to preserve |
|---|---|---|
| Legacy futures bonus | The July 2022 introduction says bonus principal cannot be withdrawn, while profits may be transferable or withdrawable; unused credit can expire. | These are explicitly dated legacy rules. The full current Mix Bonus expiry, loss-sharing and transfer consequences were not established, so do not generalise them to every reward.Source 32 |
| Position-airdrop campaign | The May 2026 guide describes 50, 100 and 500 USDT deposit/transfer tasks for 3, 5 and 10 USDT futures bonuses, a three-day balance observation and 14-day validity. | These are conditional bonus rewards, not matching cash deposits. Campaign availability, exclusions and claim requirements need checking; the dated guide does not guarantee an active October offer.Source 33 |
| Earn auto-bidding | Enabling it authorises investment of available balances; disabling stops bidding. Interest accrual is described as starting after fundraising ends. | Stopping future bids does not establish early redemption of existing claims. The agreement’s zero service-charge statement reserves the right to change charges.Source 31 |
| Futures delisting | For BSB on 27 April 2026 at 15:00 UTC+8, Coinstore specified order cancellation and settlement at the previous hour’s average index; funding was zero for settlement. | Bots were to close gradually in the preceding hour. That dated case shows why cancelling automation and saving records before a delisting can matter.Source 29 |
| Futures account closure | The futures contract allows seven business days’ notice to close positions; remaining exposure may then be forced closed and residual digital assets returned. | A frozen account can lose deposit, withdrawal and trading functions. Closure notice and a risk freeze are different processes.Source 4 |
| Dormancy | The general agreement reserves a right to revoke an account after one continuous year without login. | No fixed inactivity charge was established. Dormancy can affect access even without a published monthly fee.Source 3 |
| Permanent deletion | The deletion guide warns that login and transaction-history access are lost irreversibly, with routes in web and app security settings. | Close exposures, complete permitted withdrawals and export needed records before requesting deletion. Platform retention for legal purposes does not mean continued customer access.Source 30 |
No complete native copy-trading mandate, disconnection procedure or account-action AI agreement was established in the inspected material. The official anti-impersonation notice specifically rejects claims of private official signal groups. Promotional references to strategies or token projects therefore do not establish authority to trade an account, cancel its orders or withdraw its assets.[39]
Sources & further reading
- Coinstore reported spot-market activity CoinGecko · Accessed 20 Oct 2026
- Legal notices: operator, privacy and data requests Coinstore · 1 Jul 2025 · Accessed 20 Oct 2026
- General user agreement Coinstore · 1 Jul 2025 · Accessed 20 Oct 2026
- Futures user service agreement Coinstore · 15 Sep 2025 · Accessed 20 Oct 2026
- Coinstore AML/CFT policies Coinstore · 31 Mar 2026 · Accessed 20 Oct 2026
- Coinstore mobile website: access restrictions and applications Coinstore · Accessed 20 Oct 2026
- Service discontinuation for Singapore IP addresses Coinstore · 28 Jun 2025 · Accessed 20 Oct 2026
- CoinStore / COINSTORE PTE. LTD. warning Financial Conduct Authority · 20 Nov 2024 · Accessed 20 Oct 2026
- Spot trading guide: website Coinstore · 29 Jul 2025 · Accessed 20 Oct 2026
- Futures trading terminology Coinstore · 15 Oct 2025 · Accessed 20 Oct 2026
- Futures margin Coinstore · 15 Sep 2025 · Accessed 20 Oct 2026
- Liquidation rules Coinstore · Accessed 20 Oct 2026
- Auto-deleveraging rules Coinstore · 15 Sep 2025 · Accessed 20 Oct 2026
- Perpetual-contract maker-fee reduction Coinstore · 17 Jun 2024 · Accessed 20 Oct 2026
- USDA/USDT trading-fee adjustment Coinstore · 25 Jun 2026 · Accessed 20 Oct 2026
- How spot trading fees are calculated Coinstore · 6 Aug 2024 · Accessed 20 Oct 2026
- Official explanation of the 0 Fee Zone Coinstore · Accessed 20 Oct 2026
- Perpetual futures funding-fee rules Coinstore · 15 Sep 2025 · Accessed 20 Oct 2026
- Crypto-purchase FAQ Coinstore · 11 Nov 2024 · Accessed 20 Oct 2026
- Why a deposit may not be credited Coinstore · 25 Jul 2024 · Accessed 20 Oct 2026
- Cryptocurrency withdrawal: website Coinstore · 28 Jul 2025 · Accessed 20 Oct 2026
- Why withdrawal fees change Coinstore · 8 Aug 2024 · Accessed 20 Oct 2026
- KYC verification guide Coinstore · 11 Dec 2025 · Accessed 20 Oct 2026
- How to obtain a higher withdrawal limit Coinstore · 11 Nov 2024 · Accessed 20 Oct 2026
- Authenticator codes not working Coinstore · 26 Jul 2024 · Accessed 20 Oct 2026
- Why additional identity verification is required Coinstore · 29 Jul 2024 · Accessed 20 Oct 2026
- How online customer service works Coinstore · 15 Jul 2022 · Accessed 20 Oct 2026
- Viewing spot trading activity Coinstore · 6 Aug 2024 · Accessed 20 Oct 2026
- BSB perpetual-futures delisting Coinstore · 27 Apr 2026 · Accessed 20 Oct 2026
- How to delete a Coinstore account Coinstore · 26 Jul 2024 · Accessed 20 Oct 2026
- Earn service agreement Coinstore · 6 Aug 2024 · Accessed 20 Oct 2026
- Introduction to futures bonus: legacy rules Coinstore · 15 Jul 2022 · Accessed 20 Oct 2026
- Position-airdrop reward guide Coinstore · 22 May 2026 · Accessed 20 Oct 2026
- Official spot Open API documentation Coinstore · Accessed 20 Oct 2026
- October wallet and system upgrade Coinstore · 3 Oct 2026 · Accessed 20 Oct 2026
- Staged deposit and withdrawal restoration Coinstore · 15 Oct 2026 · Accessed 20 Oct 2026
- USAD on LydiaCoins network temporarily suspended Coinstore · 18 Oct 2026 · Accessed 20 Oct 2026
- Futures-system official launch Coinstore · 15 Oct 2025 · Accessed 20 Oct 2026
- Verify channels and prevent impersonation Coinstore · 4 Jul 2025 · Accessed 20 Oct 2026
- Alpha Trade service terms Coinstore · 18 Aug 2025 · Accessed 20 Oct 2026
This profile reports dated public information, including exchange-published services and terms. It does not independently test or guarantee trading, custody, pricing or withdrawals. Inclusion is not an endorsement. Permissions and protections apply only to the named legal entity, service and client category; check the current official records and your contract.
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