CoinSpot exchange profile: services, fees, custody and eligibility

CoinSpot is an Australian cryptocurrency platform with instant buying, selling and swaps, a separate COIN/AUD order book, and an OTC desk. Its current website reports more than three million customers and over 470 digital currencies. Those are operator-reported customer and catalogue figures; they do not establish the number of active traders or a comparable daily trading-volume rank.[1]

The execution route matters. Instant quotes reflect liquidity obtained across external order books, and the displayed rate can change with the size of the requested trade. A displayed wallet valuation is therefore not a promise about the proceeds of an eventual sale.[4]

Open advanced orders can be reviewed and cancelled through the app’s Open Orders screen or the website’s My Account menu. The app exposes open and completed instructions separately. The published instructions do not establish a universal expiry period or that closing the app cancels a pending instruction; an explicit cancellation and confirmation are the relevant controls.[9]

Instant-trade limits depend on the asset and liquidity. CoinSpot publishes A$100,000 per transaction for several major assets, including BTC and ETH, and a A$100–A$100,000 range for other coins. The live Buy Max or Sell Max field is the operative check. These are transaction caps, and the guide permits multiple trades; they are separate from funding limits.[8]

Bundles purchase several assets in one instruction, after which the coins sit in their own wallets and can be sold or swapped separately. The current catalogue includes equal-weight BTC/ETH, market-cap and thematic selections. Buying a bundle does not create a single pooled fund unit or remove the need to manage its component holdings.[11]

Recurring Buy is configured and confirmed inside the account, with cancellation under Manage Existing Recurring Buys. It requires a funded AUD balance. The purchase schedule and its funding arrangement are separate instructions.[12]

Recurring PayID deposits are arranged with the customer’s bank, using the payment details shown in CoinSpot. To stop that flow, edit or delete the scheduled bank payment. Cancelling a CoinSpot purchase schedule should not be treated as cancelling the external bank instruction.[13]

The v2 API separates public market data, read-only account access and trading functionality. It documents buy, sell, swap and order-cancellation endpoints, a 1,000-request-per-minute limit, HMAC-SHA512 signing and increasing nonces for private calls. Withdrawal endpoints require withdrawal access to be enabled separately on the key. A credential capable of moving assets has a different risk from one used only to import records.[14]

CoinSpot publishes fixed fees by execution route rather than a progressive monthly-volume ladder. The percentage fee is one part of the transaction cost: the buy/sell spread and size-dependent quote also affect the amount of cryptocurrency or AUD received.[4]

For an illustrative A$2,000 transaction value, a 0.1% fee is A$2 and a 1% fee is A$20. That arithmetic excludes spread, asset-price movement and any funding or transfer costs. A buy followed by a sale is two separately charged transactions. The public fee schedule does not list an inactivity levy.[3]

AUD funding is route-dependent. Each method has its own 24-hour allowance, while lower-level verified accounts are capped at A$10,000 daily until upgraded. The deposit guide invites an additional verification photo to raise the account allowance. Bank-imposed limits can still apply even where CoinSpot lists no route cap.[16]

The guide describes these methods as instant, while warning that first or large bank deposits can be held for one or two business days. The account’s credit status, rather than a completed bank instruction alone, establishes whether the balance is ready to use.[16]

Card funding accepts Australian-issued Visa or Mastercard debit/credit cards in the customer’s name. International cards, Amex, JCB, crypto debit cards and prepaid cards are excluded by the published guide. A bank may charge its own credit-card fee or refuse cryptocurrency-exchange payments even though CoinSpot’s current card-deposit fee is zero.[17]

CoinSpot does not reserve the AUD requested for a bank withdrawal. The balance remains spendable during processing, so a later trade can leave insufficient money and cause the payout to fail. Retain enough AUD until the processing outcome arrives by email.[18]

Bank requests submitted before 2pm AEDT on a weekday are generally processed that day and reach the bank the following business day. Weekend requests normally wait for the next business day, and some banks can take two business days. These are processing expectations, not a guaranteed delivery time.[19]

Crypto transfers use the asset’s currently supported network, address and any required destination tag or memo. CoinSpot’s sending page shows the fee in that cryptocurrency; leave enough coins to cover it in addition to the amount sent. The reviewed guide also requires matching Travel Rule information for affected incoming deposits, submitted through the email request or dashboard banner. Unsupported tokens or the wrong network can result in loss or a lengthy recovery.[21]

A manual-deposit asset requires the second part of its deposit form after sending. For an internal CoinSpot transfer of such an asset, support supplies an internal transfer number used in that form. The token’s presence in the trading catalogue should not be taken to mean every chain or deposit route is accepted.[21]

Most sends are described as immediate after confirmation, but the stated normal allowance is up to 12 hours. Maintenance, congestion or an unexpected outage can take longer. A confirmation or support conversation does not guarantee immediate blockchain settlement.[22]

CoinSpot supplies managed wallets and automatically allocates purchases to each asset’s balance. Its portfolio estimate uses the current buy rate, which can differ from the executable sell rate. Customers therefore see an account valuation rather than a cash redemption guarantee.[23]

The terms make title to purchased crypto conditional on receipt of cleared bank funds. Provisional credit before payment clears does not transfer ownership. CoinSpot holds the private keys, so withdrawal depends on the operator and its approval process.[2]

CoinSpot says most assets are stored offline and describes ISO 27001 certification following an external audit by Sustainable Certification. Its user controls include two-factor authentication, self-imposed withdrawal restrictions and session timeouts. Those are security measures; the security page does not establish a quantified insurance payment available to every customer.[24]

The card’s spendable money has its own arrangements: EML holds it on trust for the customer and CoinSpot in an ANZ segregated client-money account, with settlement uses permitted by the PDS. The Financial Claims Scheme does not cover that card balance. This arrangement should not be extended to every asset in an exchange wallet.[32]

The terms target Australian residents and allow access from overseas to be restricted.[2]

The individual verification guide sets a minimum age of 16, requires an Australian mobile number and identity documents, and requires full identification checks for AUD deposits and withdrawals. Staff may telephone to confirm details. An on-screen account creation does not itself complete those checks.[27]

CoinSpot advertises customer help by live chat and help desk around the clock. That describes support availability; it does not provide a guaranteed trade-execution channel during a website or wallet interruption.[1]

For card-related financial-service complaints, the FSG directs unresolved or unsatisfactory cases to AFCA after 30 days. Its listed number is 1800 931 678 and website is www.afca.org.au. That financial-service route should be assessed within its product scope rather than treated as a compensation guarantee for all cryptocurrency losses.[31]

The OTC page publishes automated access around the clock and a consultant contact section saying 8am–10pm daily. A second table still shows 9am–5pm. Confirm the staffed window when arranging a time-sensitive enquiry; the current page labels its hours AEDT.[10]

CoinSpot’s AML policy states that it has been registered as a virtual-asset service provider since 4 April 2018 and describes AUSTRAC-related identification, monitoring and reporting. This is the operator’s registration statement. The reviewed evidence does not establish that AML registration supplies prudential protection for all exchange balances.[30]

The 29 April 2026 FSG identifies Casey Block Services Pty Ltd, AFSL 562554, as the card distributor and EML Payment Solutions Limited, AFSL 404131, as issuer. The described financial services concern non-cash payment products, including arranging card issue and general advice. CoinSpot also reports professional-indemnity insurance for that advice. This is a defined card-service scope, with no customer crypto-custody payout limit stated in the FSG.[31]

CoinSpot identifies its operator as Casey Block Services Pty Ltd, ABN 19 619 574 186.[37]

CoinSpot says it has operated since 2013. Its current scale claim concerns accumulated customers; the profile does not convert that into an active-account estimate.[1]

These exports supply records for reconciliation and tax work; they do not establish the customer’s complete tax liability across other wallets and venues. Preserve the relevant files before closing an account.[34]

The terms allow closure after pending transactions settle and outstanding amounts are paid, without an account-cancellation fee.[2]

Operator

Casey Block Services Pty Ltd

Exchange model

Centralised

Service scope

Australian spot trading, OTC quotations, managed wallets and scheduled purchases; separate card and NFT services.

Client types

Retail clients; Institutional clients

Pricing publication

Public and quoted pricing

Pricing scope

Public route-based fees; executable quotes and crypto-transfer charges vary.

Funding scope

AUD banking, PayPal, cards, mobile wallets and cash; supported crypto networks.

Custody and asset handling

Managed wallets with operator-held keys; ownership of purchases depends on cleared payment. Card money has separate EML trust arrangements.

Client eligibility

Australian-resident service; personal accounts from age 16 with verification. Card eligibility starts at 18. Separate business, trust and SMSF checks.

Support

24/7 advertised customer help; resolution form and separately scoped card complaints.

Authorisation and registration scope

Operator-stated AUSTRAC registration. Current FSG describes non-cash-payment financial services under AFSL 562554; this is a scoped card disclosure.

Exchange metadata checked 20 Oct 2026Source 1Source 2Source 3Source 16Source 27Source 31Source 32Source 30

The digital Mastercard can use AUD or a nominated crypto wallet. One selected asset must cover a payment; separate insufficient coin balances cannot be combined for that purchase. Merchant refunds arrive as AUD, with the usage guide allowing one to five business days after merchant processing. The published daily spending allowance is A$7,000.[33]

The PDS also caps a single purchase at A$7,000 and allows 25 transactions daily.[32]

The NFT help centre describes a web-only marketplace and collection, with seven-day listings, optional relisting and external sending. Its current guidance permits deposits of supported listed collections only.[38]

General terms still prohibit external NFT deposits. Confirm the current supported receiving route before sending an NFT.[2]

A nominated adviser can transact through an approved API link using separate credentials, with activity attributed to the customer. The customer may revoke the nomination. The reviewed terms do not say that revocation automatically cancels existing orders.[2]

For software used only to collect records, CoinSpot’s setup guide provides a read-only API option. Creating a key requires app-based two-factor authentication. The secret is shown once, and the key type should match the actual access needed by the connected service.[15]

The public referral offer credits A$10 worth of BTC to each eligible party after the newly referred, verified customer’s first AUD deposit. The code or link must be used at signup. It is a conditional crypto reward, valued when the deposit completes; the page does not specify a separate cash-withdrawal or turnover guarantee. A new customer can enter only one referral or affiliate code.[36]

The separate affiliate programme pays a share of net trading fees into the verified account’s AUD wallet. Its published terms require at least two referred customers to trade in the month, with payment within 30 days after month-end. Self-referrals, relatives and associates are excluded. Either party can end participation on 48 hours’ notice; suspension, investigation or a banned referral can lead to withheld or recovered commission. The current commission percentage depends on the applicable programme plan.[37]