Coins.ph exchange profile: peso access, spot fees, custody and account operation

Coins.ph combines a Philippine peso wallet with crypto conversion and an order-book exchange. Coins Convert presents a buy or sell quote; Spot Trade, also branded Coins Pro, supplies exchange execution. The wider product documentation also describes OTC/FX dealing, enterprise custody and business payment services. The Philippine profile concerns these local services and their operator structure; the related Coins.xyz platform has a separate geographic remit.[1][27]

Incoming peso access is restricted. The current advisory says InstaPay and PESONet cash-ins and QR Ph collections are unavailable while Coins.ph strengthens controls following BSP directions. It says existing customers can continue trading, cashing out, paying bills and making QR Ph payments. No firm restoration date was established.[2]

On 29 October 2026, the status page continued to show Spot Exchange and Quick Buy/Sell operational, with InstaPay/PESONet cash-ins under maintenance following the incident opened on 29 September. Asset-level exceptions remained: Bahamut deposits and withdrawals were unavailable, while C-CASH/PHP and SWEAT/PHP conversion incidents were still open.[3]

Unfilled stop-limit orders can be cancelled from the open-order controls; completed executions remain in order history. Each market also has price increments, minimum quantity, quantity increments and minimum notional requirements. Those filters concern an individual order, independently of the customer’s daily wallet limits. Current instrument parameters should govern an order: an older support-page example is not sufficient to establish today’s tick size for every pair.[8][9]

The spot tariff page updated on 29 September 2026 uses Trader Tier labels. Rates apply to executed value; daily reassessment can lower a tier as older qualifying volume expires.[10]

The current calculation guide measures rolling 30-day trading volume across pairs and excludes deposits and withdrawals. Fees are charged on executed value, including the filled portion of a partially completed order.[11]

At Tier 0, an illustrative PHP100,000 execution costs PHP100 as maker or PHP150 as taker. Two equal taker executions cost PHP300. These examples assume unchanged rates; spread, conversion, price movement and transfer costs are excluded.[10][11]

A limit order is not automatically a maker order. An immediately matched portion can attract the taker rate while the portion left in the book becomes maker volume if subsequently filled. The execution classification determines the applicable rate.[12]

For example, PHP60,000 filled as taker and PHP40,000 later filled as maker at Tier 0 produces PHP90 plus PHP40, or PHP130.[10][12]

Coins Convert uses a quote-review-and-confirm workflow. Its guide does not establish one universal percentage spread or an all-pairs conversion tariff. The spot table therefore cannot be treated as the complete cost of a Convert transaction: the actual quoted asset quantities and any displayed charges determine that exchange.[13]

The inactivity help page publishes a PHP15 monthly maintenance charge after twelve months without a monetary transaction. It applies to the peso balance, not crypto balances, and is assessed at month-end.[14]

The newer agreement permits fee recovery from subsequently replenished balances and requires support-led reactivation. Depleting the peso balance does not permanently cancel that mechanism.[15]

The incoming-peso restriction is distinct from cash-out availability. On 29 October, the status page showed InstaPay and PESONet cash-outs operational. Other route indicators, including DragonPay collection outlets, should be read with the broader cash-in advisory and the options actually enabled for the account.[2][3]

InstaPay cash-out requires identity/selfie verification and a verified mobile number. The published service operates around the clock but bank or network problems can delay it. A successful transfer is final; correction after sending to the wrong recipient depends on assistance and recovery rather than an ordinary cancellation right. Fees and collection requirements for other cash-out outlets appear in their specific checkout routes.[23][24]

Crypto deposits use the address or QR code for the selected asset and supported network. The deposit guide also describes internal receipts using the recipient’s registered email or mobile number. Asset, network and any required destination identifier must match the receiving route; a familiar ticker alone is insufficient. Network-specific deposit minimums can apply.[19]

Transfers to another Coins.ph account using its registered email or mobile number are described as immediate and free. An external blockchain withdrawal attracts the applicable network charge and remains subject to network confirmation. Once confirmed it cannot simply be cancelled. Separate asset/network minimum and maximum withdrawal amounts can apply in addition to the account’s peso-equivalent daily and monthly allowance.[20][21]

For a missing crypto credit, the support process first distinguishes outstanding confirmations from a wrong address, omitted tag or unsupported network. Recovery in the latter cases may be impossible; the published process is best-effort assistance, not a promise that a transfer can be reversed. A transaction hash and the exact sending and receiving networks help identify which issue occurred.[22]

Both fiat and crypto transfers consume wallet allowances, with crypto converted to its peso value at transaction time. Spot trading and conversion do not themselves consume deposit or withdrawal allowance. The updated tracking guide uses calendar resets: daily allowance refreshes at 08:00 the next day and monthly allowance on the first day of the next month. Non-instant deposits count on completion rather than merely when requested. This calendar mechanism differs from the rolling 30-day window used for fee tiers.[17][18]

Coins.ph provides hosted wallets and keeps control of their private keys; customers cannot export the keys to an individual Coins.ph wallet. Account passwords and authentication protect access to the service, whereas control of blockchain signing keys remains with the provider. Moving assets to a separately controlled wallet requires an actual supported withdrawal.[26]

The April 2026 agreement preserves customer title but describes an entitlement to a fungible quantity, not particular tokens. Coins may use online and offline storage; retrieval from offline storage can take up to 72 hours. Peso-wallet funds earn no interest and are not PDIC-insured deposits.[15]

Betur supplies the virtual-asset and exchange services, while DCPay issues electronic money. One interface can therefore involve two operators. Their roles do not establish identical legal treatment for peso and crypto balances.[31]

Personal customers must meet the agreement’s legal-age requirement. Verification and wallet allowances are separate account conditions.[15]

The personal-account limits article updated on 12 October 2026 supplies the schedule below. Its enhanced limits differ from older Coins Pro promotional material, which still describes unlimited deposits and a higher Level 3 allowance. The newer verification schedule takes precedence here.[16][6]

The same schedule sets peer-to-peer transfer bounds for verified personal accounts at PHP20,000 per transaction and PHP100,000 daily; these also count toward the primary wallet limits. The guide includes internal merchant payments and refunds in its P2P category. Basic accounts have a separate PHP2,000 daily P2P allowance limited to QR Ph merchant payments.[16]

Enhanced verification requires a previously identity-verified account and recent income evidence. Its guide specifies income documents within three months and, where separately required, address evidence within six months. Names must match; a postal box is not accepted as a residential address. It describes a usual three-business-day review, with resubmission possible after rejection.[28]

The geography help page lists service restrictions for Algeria, Bangladesh, China, Egypt, Ethiopia, Fiji, Ghana, Hong Kong, Kuwait, Lesotho, Macau, Morocco, Nepal, North Macedonia, Qatar, Turkey, the United Kingdom and the United States. Its wording concerns access to full services, so it should not be expanded into an assertion that every activity is banned in every listed place. Proof of address may be requested. Coins.co.th and Coins.xyz are separate geographic alternatives described by the company, not evidence that this Philippine account is available worldwide.[27]

Business verification is a distinct route. Published requirements include incorporation and constitutional documents, authorisation of the representative, company and beneficial-owner information, and the representative’s identity/address evidence. The business guide gives corporate limits of PHP50 million daily and PHP1.5 billion monthly; its sole-proprietor schedule is PHP1.5 million daily and PHP45 million monthly. These are business-account allowances, subject to approval and account controls.[29]

The app and website chat route can create a support ticket. The help page targets an initial response within 24 hours and describes simple cases as taking 1–7 days and complex cases 45–60 days.[30]

The newer legal complaint clause states 7–45 days with notice of extension. It specifies PDRCI arbitration in Taguig, one arbitrator and a one-year dispute-filing period, while preserving urgent court relief.[15]

BSP’s process asks customers to complain to the financial institution first and keep its complaint reference. Its BOB online route can receive an escalation where handling remains unsatisfactory.[35]

The BSP directories identify the firms and activity categories without displaying numbered permissions for these entries.[32][33]

The later cash-in advisory expressly links control improvements to BSP directions. Earlier directory inclusion should therefore be read alongside the current incoming-payment restriction.[2]

A separate current company statement denies that Coins.ph serves offshore gaming operators and says it continues operating under BSP supervision. That is the company’s response to circulating allegations. It is not an independent finding about the allegations or a public determination that the incoming-payment restriction has ended.[4]

The BSP VASP directory names Wei Zhou as Betur’s chief executive. The operating-entity distinctions described above remain relevant when interpreting group-wide scale figures.[32]

Operator

Betur, Inc. and DCPay Philippines, Inc.

Exchange model

Centralised

Service scope

Philippine peso wallet, Coins Convert and Spot Trade/Coins Pro, with separately arranged business OTC/FX and enterprise services. Incoming peso channels are restricted at the review date; exchange trading and outgoing channels are separately reported.

Client types

Retail clients; Institutional clients

Pricing publication

Public and quoted pricing

Pricing scope

Public spot maker/taker tiers and transfer tariffs; conversion uses a displayed quote and business arrangements have separate commercial terms.

Funding scope

Supported crypto networks and internal transfers; published peso cash-outs include InstaPay, PESONet and collection outlets. Incoming InstaPay/PESONet and QR Ph collections are currently unavailable. Network and wallet limits apply separately.

Custody and asset handling

Hosted wallets: the provider controls signing keys and does not export individual wallet keys to customers. Betur supplies virtual-asset services and DCPay the electronic-money side; their roles differ.

Client eligibility

Personal identity verification and, for higher limits, enhanced income review. A country-specific service-restriction list applies. Corporate onboarding has its own documentation and limits; geographic and product conditions remain account-specific.

Support

App/web chat and ticket support, three published telephone routes and a separate business email. BSP consumer assistance follows the provider’s complaint process.

Authorisation and registration scope

BSP directories dated 15 July 2026 and 31 May 2026 respectively list Betur in active non-bank VASPs and DCPay in non-bank EMIs. The current company cash-in advisory describes enhanced controls following BSP directions. Dated directory status is not evidence that all incoming services are unrestricted.

Exchange metadata checked 20 Oct 2026Source 1Source 2Source 3Source 13Source 16Source 26Source 27Source 29Source 30Source 31Source 32Source 33Source 35

Launchpool has its own contractual eligibility and lock terms. It covers verified natural persons, excluding institutional, market-maker and subaccounts. Projects set assets, caps and periods. Ownership is retained; unlocking ends future rewards but preserves allocations already earned. End-of-period release is automatic. Reward trading may be restricted through the lock period plus two business days, and breaches can trigger clawbacks. These mechanics do not establish a live offer or a guaranteed yield.[15]

Transaction-history export is available through the website’s Assets → Spot → Download History workflow. The help page describes selecting a currency and date range, with up to five years of history; it says the app does not provide that download workflow. Exported records can therefore be useful for reconciliation, especially where internal wallet transfers and exchange executions need to be separated.[36]

Account deactivation is handled through support. The closure guide tells customers to transfer remaining balances first because those funds will no longer be accessible through a deactivated account. It describes confirmation when closure completes and a separate reactivation process. Deactivation is not immediate erasure: the provider says customer records are retained for at least five years.[37]