Coinpass: UK crypto trading, cash transfers, custody and the OANDA Crypto migration

Coinpass provides a UK crypto account for buying, selling, holding and transferring supported assets. Its legal terms describe execution-only transactions with Coinpass and say the platform is not an investment exchange or market. The exchange-directory classification describes the crypto service; it does not turn the venue into a regulated securities exchange.[2]

A market order prioritises timely execution at the available price; the last traded price is not a guaranteed fill. A limit order instead sets a maximum purchase price or minimum sale price and can remain unfilled. The documented advanced order types are market and limit. Do not assume that a stop-loss, trailing stop or more complex conditional instruction exists merely because the screen contains professional charts.[13]

An unfilled limit order can be cancelled from Open Orders in Advanced Trading. The cancellation guide says its allocated funds normally return to the available balance after confirmation, potentially taking a short time to display. Check the order state rather than submitting repeated replacements while the cancellation is still being processed.[32]

The business service supports multiple users viewing balances and transactions and trading allocated capital through subaccounts. A business should agree who may trade and who may move money before inviting staff; sharing the principal account password is not a substitute for an authorised-user structure. The page also addresses family offices and customised business arrangements.[28]

Volume uses the account’s base currency. At 0.35%, a £1,000 trade costs £3.50 before other charges.[3]

Simple Convert’s guide describes a confirmed quote without a separate trading-fee line. That should be assessed using the amount of crypto received for the cash paid, including any difference from another executable quote at the same time. “No separate fee” does not establish that converting and immediately reversing the transaction would return the original cash amount.[12]

Card funding has its own review screen showing the charge and amount credited after fees. Review that cash-funding cost separately from the subsequent crypto trade. The card help page describes immediate charging and a net account credit; it does not promise that all crypto bought with the proceeds can immediately leave without the withdrawal checks discussed below.[25]

On a £1,000 fee base, GBP card funding costs £30.50, versus free bank deposits.[3]

PayPal withdrawal brackets leave some boundary amounts unspecified; confirm those fees. Earn takes 25% of network rewards; displayed account APY is already net.[3]

Auto-Trade adds no automation surcharge according to its product page, but each purchase still attracts the ordinary trading charges. The user selects the schedule and can change the configuration between trades. Regular buying changes when purchases happen; it does not guarantee a lower average price or remove the possibility of a sustained loss.[8]

Bank instructions are available inside the authenticated account. A recent bank statement can be used to link the receiving account, with name, address and issue date visible. Reusing an old saved payee without comparing it with the current instructions creates an avoidable matching risk, particularly after a platform or banking arrangement changes.[24]

The terms identify due-diligence triggers at £5,000 for a single withdrawal, £10,000 for a single deposit and £50,000 combined year-to-date activity. They also specify cumulative 14-day thresholds and allow checks below them.[2]

The crypto-withdrawal guide says there is no general withdrawal ceiling, but warns that large outbound requests may take longer while assets are retrieved from cold storage. That statement concerns operational limits, not exemption from address controls or compliance review. Ask about the expected process before relying on a large transfer to settle another obligation.[21]

Travel Rule checks can require the originator or beneficiary name and information about a receiving exchange. The receiving platform may reject a transfer, including where account-name information does not match. For a self-hosted wallet, the disclosure describes beneficiary-name collection, with additional originator information possible for larger inbound transfers. A valid blockchain address alone does not settle those identity requirements.[5]

The January 2025 funding-return policy concerns transaction fees and customer funds; it expressly excludes treating a completed crypto purchase as refundable merchandise. It requires written requests to support and sets a 48-hour notice condition for disputed-fee refund requests, subject to review and supporting evidence. A request is not automatic approval, and selling unwanted crypto can have a different price outcome.[6]

Clause 16 says customer title to custodial crypto remains with the customer. Coinpass describes MPC security and segregation, and restricts using customer crypto without instructions or court authority. These contractual statements do not establish an independently audited reserve figure or a guarantee that insolvency recovery would be immediate.[2]

The IP-verification guide tells customers who receive an unexpected verification email to contact support and reset the password. Treat an unrecognised approval request as an account event to investigate rather than clicking it to clear the message. Plan a legitimate new-device or network change before a deadline if withdrawing is part of that deadline.[18]

The crypto-withdrawal help page describes offline cold storage and stricter handling for large transfers. These are provider descriptions of its infrastructure. They are not a published insurance limit per customer, nor a promise to reimburse every loss arising from a compromised email address, an incorrect destination or a platform failure.[21]

The current onboarding guide combines identity checks, investor categorisation, an appropriateness test and tax information. It describes a liveness check, photo identification and address verification. Business onboarding additionally asks for ownership details and verification of relevant directors. Approval for an individual account should not be assumed to cover a company or pension scheme using the same person as contact.[37]

The restricted-jurisdiction document is a refusal-policy list, not a complete list of countries where every Coinpass service is licensed and available. The site is directed primarily at UK customers. Where the customer, company, beneficial owner or bank is overseas, obtain acceptance of the particular arrangement before funding.[4]

For corporate access, the July 2026 guide describes separate verification for multiple directors and a temporary onboarding password valid for seven days. Keep ownership and contact details current and arrange the necessary people’s participation before a planned transaction. Those organisational checks can be material even where an individual director already has a personal Coinpass account.[37]

The help centre gives support hours of 07:00–00:00 GMT every day and an email response aim of one business day, using [email protected] or live chat. The broader contact page promotes around-the-clock support, so the stated staffing window is the more precise basis for planning a live conversation. Online trading hours and staffed response hours should be considered separately.[14][10]

On 21 October 2026 the public site displayed a notice about trading-system issues affecting TradingView. The banner supplied neither an incident start time nor a recovery estimate. Its scope does not establish that all Coinpass functions were unavailable. Check the current account and service notice before placing or replacing an order during such an incident.[1]

Coinpass’s regulatory disclaimer identifies OANDA Coinpass Limited as an FCA-registered cryptoasset exchange and custodian wallet provider under the UK money-laundering regulations, reference 921481. That is an attributed operator statement: the live FCA firm-register page could not be inspected successfully in this review. No broader investment-service permission is inferred from the registration wording.[7]

The same disclaimer says crypto investments do not have Financial Services Compensation Scheme protection or Financial Ombudsman Service recourse for those crypto activities. An OANDA group relationship does not carry another group company’s permissions or compensation arrangements into this account. Assess the contracting crypto entity and product terms independently.[7]

Companies House records OANDA Coinpass Limited, company 11164834, as active, with its registered office at Dashwood House, 69 Old Broad Street, London EC2M 1QS. It was incorporated on 23 January 2018, originally as FIFO Ltd, then became Coinpass Limited in December 2019 before taking the current name in December 2023. This establishes the corporate identity; company registration alone is not financial authorisation.[34]

OANDA announced its acquisition of a majority interest in Coinpass on 22 August 2023. The announcement distinguished the acquired spot-crypto operation from OANDA’s existing CFD business. This profile covers the separately identified crypto operator and is linked to the existing OANDA broker profile; it does not duplicate the broker’s FX pricing or transfer its permissions to Coinpass.[35]

The August 2026 migration FAQ says OANDA Crypto and Coinpass used the same backend and legal entity. Accounts moved between brand interfaces, with login credentials, 2FA, KYC, balances, staking, open orders, linked banks and fee tiers retained. The old OANDA Crypto app was discontinued and no longer supported after 1 September 2026; users were directed to the Coinpass app. It is therefore a historical interface alias within this profile.[19]

Operator

OANDA Coinpass Limited

Exchange model

Centralised

Service scope

Spot crypto conversion and advanced orders, bank settlement, custodial wallets, recurring purchases and optional staking.

Client types

Retail clients; Institutional clients

Pricing publication

Public and quoted pricing

Other names

OANDA Coinpass; OANDA Crypto (former interface)

Headquarters

London, United Kingdom; registered office

Covered jurisdictions

United Kingdom

Pricing scope

Published platform tariffs and individually arranged OTC terms.

Funding scope

GBP and EUR bank and card funding; linked bank withdrawal procedures.

Custody and asset handling

Custodial crypto wallets; customer title is retained under the September 2026 terms.

Client eligibility

Individual and business applicants subject to verification, investor categorisation and geographic restrictions.

Support

[email protected] and live chat; published staffing is 07:00–00:00 GMT, seven days a week.

Authorisation and registration scope

Operator claims UK FCA cryptoasset registration 921481 under money-laundering regulations; live firm-register content was not independently retrieved.

Exchange metadata checked 21 Oct 2026Source 1Source 2Source 7Source 14Source 19Source 24Source 25Source 29Source 31Source 34Source 37

Earn rewards are credited weekly in the same cryptoasset. The product page publishes indicative rate ranges, while the current account supplies the relevant rate and minimum. Treat the waiting periods as published programme parameters to recheck before committing; they affect when assets can return to an available balance.[9]

The Earn risk guide explains that bonding delays the start of rewards and unbonding delays access after an unstaking request. It also identifies slashing, liquidity and token-price risk. Receiving more units of a token does not ensure a gain in sterling or euros, and funds committed to staking may be unavailable during a rapid price fall.[36]

Transaction history is exportable as CSV through Analytics and Trade History. Filters include trades, deposits, withdrawals, staking and unstaking; the initial view shows only ten recent entries, with View More for additional records. Check the exported coverage rather than assuming the first visible screen contains the full tax period.[15]

The July 2026 tax-information guide asks for account classification, identifying information, tax residence and the relevant tax identification numbers. It allows additional countries where the holder has multiple tax residences. Supply the actual account holder’s information and retain the transaction records needed to reconcile activity; the form is not a tax calculation or individual tax advice.[27]

The About page advertises API integration options, but the reviewed public material did not establish endpoint permissions, withdrawal reach or key-restriction controls. A proposed integration should obtain those details before receiving credentials. Automated recurring purchases remain customer-configured instructions; neither that feature nor an API marketing statement establishes an AI adviser or discretionary portfolio manager.[31]

For closure, the web guide uses Profile, Account Details and Deactivate to start the process. It directs users to clear remaining balances and download transaction history first. This voluntary process is distinct from inactivity: the reviewed closure guidance does not establish that an idle account automatically closes or incurs a recurring inactivity fee.[16]