Coinmate exchange profile: CZK and EUR trading, transfer rules and Earn

Coinmate is a Czech custodial exchange centred on CZK and EUR access, quick purchases, recurring investment and an advanced spot order book. It also advertises large-trade service, developer access and a mobile application. This profile distinguishes order-book execution from the simpler quoted purchase route, because their pricing and access conditions differ.[1]

The advanced-order guide gives a limit-order customer control over the submitted price and describes a market order as accepting the current market. That distinction matters in thin books: the displayed last price does not establish the execution price of an entire market order. The inspected guide does not establish universal minimum quantities, maximum open-order counts or guaranteed order-validity periods for every pair.[5]

Volume updates hourly across pairs in EUR. The negative maker rate denotes a rebate. Hypothetically, €1,000 executed at the entry-tier taker rate costs €6, before other charges.[3]

The BTC figure is dynamic; recheck the transfer quotation. Administrative handling is €20/CZK500. The tariff also lists a conditional 1% compliance fee. Quick/recurring purchases embed costs in the spread, without a separately quoted commission.[3]

The terms link the compliance charge to additional direct costs, including politically exposed persons, adverse-media review or bank investigations. It is not a universal order surcharge. Establish administrative fees and recovery feasibility before requesting manual transfer work.[2]

Earn uses a different commercial model. Coinmate’s 19 August 2026 explanation says it retains half the staking rewards actually generated, with the displayed customer rates already net of that deduction. The indicative annual rates of roughly 1.5% for ETH and 3.5% for SOL are variable, not guaranteed. For a hypothetical CZK200-equivalent gross reward, a 50% split leaves CZK100 for the customer; this is fee arithmetic, not a projected investment return.[23]

CZK funding is available through the GoPay and ThePay bank-payment flows: select the deposit currency and gateway in the account, enter the amount and authorise at the bank. The guide requires the customer’s own bank account and rejects third-party payments, including relatives’ accounts. It describes typical immediate or minutes-long crediting, depending on the bank; that is not a guaranteed acceptance time for every transfer.[7]

The separate deposit-timing article, dated May 2024, describes SEPA receipt on the same or following business day and a few minutes for ThePay. Those older estimates provide context but do not override a live bank or compliance delay. Obtain current bank details and the correct account reference from the authenticated deposit screen each time instructions change.[8]

Coinmate’s Travel Rule guide asks for the recipient’s identity and wallet type. For API use, it requires the relevant address to be verified manually in the platform first. Withdrawals to an unverified API destination fail, while deposits involving unverified addresses remain incomplete pending confirmation. These data checks are separate from blockchain confirmations; a successful on-chain transaction alone does not prove that the exchange has finished crediting it.[9]

Lightning has its own invoice workflow. The published guide uses a newly generated Lightning invoice and a final two-factor check for withdrawals; invoices expire and must be distinguished from an on-chain Bitcoin address. It also cautions that a receiving wallet may need to remain online. Its third-party wallet examples date from April 2024, so the profile does not adopt their historical channel-opening charges as current costs.[10]

Legacy USDT instructions must not be reused. Coinmate’s March 2025 notice stopped USDT deposits/withdrawals on 30 March, stopped trading on 31 March and scheduled remaining balances for a one-for-one conversion into USDC within the following 24 hours. The notice also removed LTC/BTC and XRP/BTC pairs. Those historical changes explain old statements; they do not establish that USDT is a supported funding route today.[11]

The terms separate client assets from corporate property and provide for a special administrator in insolvency. Shortfalls are distributed proportionately; indivisible holdings may be sold and proceeds apportioned. Segregation therefore does not establish immediate access or complete recovery.[2]

The Family page says 98% of Bitcoin is held offline and explicitly excludes bank-deposit insurance and other guarantee-fund protection for that product. This is a company custody statement, not an independent reserves audit or an insured per-customer limit.[19]

Operational corrections can restrict access. Coinmate’s 20 March 2026 incident report says a repair to multi-input Bitcoin deposits inadvertently duplicated credits already processed manually. It corrected balances, but approximately twenty accounts had insufficient funds after withdrawals or exchanges. Those accounts first had withdrawals blocked and then login restricted pending individual reconciliation. The company described a limited incident; the reviewed notice does not establish a final release date for every affected account.[12]

The Bank iD recovery guide offers an email/password route when bank identity login is unavailable. It requires the same registered email, and its recovery path can ask again for an identity card to deter takeover. The document encourages two-factor authentication and describes account-security settings. It does not establish a universal fixed withdrawal cooldown after every password or authenticator reset; obtain the actual restriction shown for the account.[14]

The contract requires customers to be adults and excludes UK residents. Accepted-country options appear after email verification; a Czech service or euro funding rail is not evidence of universal European or worldwide eligibility.[2]

Coinmate’s access guide supports Bank iD or an email/password account, with two-factor authentication options. Bank identity login is a method of verifying and entering the account, not an exemption from continuing account checks. The guide is dated January 2024, so an applicant should follow the current document prompts rather than assume every old interface label remains unchanged.[13]

The basic fiat allowance is CZK250,000 with deposits and withdrawals added together. The help page expressly says it does not reset monthly or after thirty days and also acts as a maximum within 24 hours. It describes crypto transfers and trading as unlimited in that basic-limit discussion, but later refers to higher trading limits and OTC review. Read this as a specific fiat-verification allowance, not a promise of unrestricted transactions of any size.[6]

Higher limits require the additional questionnaire under the account’s limit-increase area. The guide gives a weekday 24-hour review target for ordinary upgrades, while large requirements can take several days. Arrange verification before a large transfer or price-sensitive sale rather than treating the published target as automatic approval.[6]

Coinmate’s August 2026 call-centre notice identifies +420790436608 as an outbound-only number for customers who started but did not finish verification. It is not an incoming support or telephone-order line. Suspected calls should be reported inside the account; the notice targets a response within 24 hours on working days. Staff should not request passwords, authentication codes, seed phrases, remote-access software or a transfer to make funds safe.[15]

The phishing guidance says genuine support communications appear within the Coinmate account with an accompanying email notification. A suspicious email should be checked through that independent account route. An email domain or caller number alone is not sufficient assurance, and an onboarding call should not be treated as authority to trade or move funds.[16]

The transfer rules provide a specific unauthorised-transfer route: report promptly through support; acknowledgement is targeted within 24 hours and an investigation result within ten business days. Potential remedies depend on transfer status and responsibility. These are transfer-dispute provisions, not a verified universal deadline for every complaint.[4]

The March incident report is also a useful continuity example: correction of ledger balances and release of restricted accounts can require individual reconciliation after the underlying software fix. It provides no general promise of manual execution while the platform is unavailable. Keep order, deposit and withdrawal records so the support investigation can identify which stage was completed.[12]

In its 15 June 2026 statement, Coinmate says it holds authorisation under MiCA from the Czech National Bank and that its customers did not need to move accounts for the July transition. This is a directly inspected company claim. The review did not establish a matching current named register entry and licence reference, so its exact current authorisation and cross-border product coverage remain independently unverified in this review.[17]

The Family page itself says its Bitcoin holdings are outside bank-deposit and guarantee-fund cover. Regulatory status should therefore be assessed separately from the product’s market risk, custody arrangements and any compensation mechanism.[19]

The contractual operator is COINMATE a.s., company number 14071711, at Pernerova 697/35, Karlín, Prague 8.[2]

Coinmate’s current Family page claims more than 250,000 customers since 2014. The older comparison page still says more than 120,000 users and CZK100 billion in cumulative trading. Neither provides a comparable measurement date for those scale figures. They are company marketing counts, not verified active-trader totals; the lifetime turnover cannot be read as current daily volume.[19][18]

Operator

COINMATE a.s.

Exchange model

Centralised

Service scope

CZK/EUR spot trading, quick and recurring purchases, custody, Earn and negotiated large trades.

Client types

Retail clients; Institutional clients

Pricing publication

Public and quoted pricing

Pricing scope

Advanced volume tiers; quick purchases include costs in the quote; OTC is negotiated.

Funding scope

CZK banking, EUR SEPA, cards and supported crypto transfers.

Custody and asset handling

Hosted balances; contractual segregation with proportional shortfall treatment.

Client eligibility

Adults in accepted countries; UK residents excluded by the terms.

Support

Account support interface; Czech-language help and an outbound-only onboarding telephone service.

Authorisation and registration scope

Coinmate claims CNB MiCA authorisation; an exact current regulator entry was not independently established.

Exchange metadata checked 20 Oct 2026Source 1Source 2Source 3Source 6Source 15Source 17

Family uses parent-owned subaccounts: the assets remain the parent’s property, with a later transfer to an adult child’s account. Its calculator presents hypothetical Bitcoin-price paths, not a promised maturity value. This is a way to organise a parent’s holdings, not evidence that a minor can independently pass the exchange’s adult-account eligibility test.[19]

Subaccounts can also separate different purposes or strategies. The January 2025 guide describes quick and advanced trading within the selected portfolio and recurring BTC/ETH purchases from CZK50. Each subaccount has a different payment reference. Confirm the selected portfolio before sending a standing order, because a correct bank account with the wrong reference can fund the wrong allocation.[21]

The May 2026 recurring-purchase guide explains that the bank instruction sends funds and the platform purchases on receipt. Cancelling or altering that standing order is therefore an essential part of stopping or changing future funding. Its Family bonus was explicitly limited to 30 June 2026; the reviewed material does not establish that expired offer as a current withdrawable cash benefit.[20]

Coinmate’s deduction explanation says this liquidity arrangement is part of the service customers pay for. Its quoted net rate should not be halved again when estimating a displayed reward. Conversely, a stake’s fiat value can move independently of its yield. Retain the CZK reward entries and the underlying holdings history for reconciliation rather than treating a monthly payment as a fixed bank interest credit.[23]

The March 2026 records article discusses exporting transaction history for accounting software and cautions that any AI-assisted calculation needs anonymised inputs and checking for fabricated results. That educational suggestion does not establish a Coinmate-operated AI adviser, a discretionary trading mandate or permission for an external tool to withdraw assets. Keep data-export access separate from transaction authority when configuring an integration.[26]