SBI Coinhako: Singapore trading, funding and service scope

SBI Coinhako is the current brand of Coinhako, a Singapore-centred crypto platform offering spot purchases, sales and conversions through a custodial account. This profile focuses on the Singapore service, with institutional and overseas arrangements identified where they differ. Its current Singapore operator is listed by MAS as SBI Coinhako Technology Pte. Ltd.[1][2]

On 20 October 2026, the company homepage reported more than 480,000 total users and access to over 100 cryptocurrencies. These are company-reported reach and asset-availability measures; they do not identify monthly active traders or a measured daily turnover. The institutional page separately reports over 1,000 institutional clients, without supplying a measurement date.[1][5]

Recurring purchases use the SGD or USD wallet and can run daily, weekly, twice monthly or monthly. The published execution time is 15:00 Singapore time, with no guarantee of execution at that exact moment; the amount of crypto depends on the market price then. Insufficient balance skips that purchase but leaves the plan active for the next scheduled date. Pause it through Open Orders on the app or website to stop future purchases. Pausing cannot reverse purchases already executed, and trading-fee vouchers do not apply.[10]

The ordinary tariff is organised by transaction route, rather than maker/taker volume tiers. Coinhako also explains that its buy and sell quotations contain a spread. The percentage fee therefore does not describe the whole difference between buying and immediately selling an asset, and a zero OTC commission does not establish a zero-spread executable quote.[14]

For a simple fee illustration, a SGD 1,000 wallet-funded spot transaction at 0.6% produces SGD 6 of commission. This calculation excludes spread, subsequent withdrawal charges and any external bank costs.[13]

GrabPay’s current FAQ describes a 2.8% processing charge, effective from 1 April 2023, and verified-user limits of SGD 5,000 daily and SGD 30,000 annually. A failed payment is returned to the GrabPay wallet. The service does not support ordinary withdrawals back to GrabPay, so a purchase payment route is not automatically an exit route.[22]

The general FAQ gives SGD bank-withdrawal processing within 48 hours, extending to 3–5 business days when additional checks are needed; USD withdrawals are described as 3–5 business days. These are published processing expectations, not guaranteed receipt times. Its broad FAST deposit figure is SGD 200,000, while the dedicated deposit guide specifies SGD 20,000 per interbank transaction. The relevant in-app route and sending-bank limit must resolve that difference for an actual transfer.[14][15]

Personal-wallet verification can use a signed message rather than a transfer. The published connection workflow covers MetaMask, WalletConnect and other named wallets; Trezor verification specifically requires a desktop browser and cannot be completed in the Coinhako mobile app. Proving ownership of an external address does not move the exchange balance into that wallet.[21]

The exchange account is custodial: customers depend on the platform to process transfers and maintain access. Coinhako’s risk material explicitly recognises that technical incidents can disrupt access and that pooled-asset shortfalls can expose customers to proportional losses. That disclosure should be read alongside the actual safeguarding contract; it does not establish a guarantee of repayment.[24]

Since 18 June 2025, the published retail process requires a Risk Awareness Assessment. Skipping or failing it restricts access to the full service; repeat attempts are permitted until the customer passes. Completing that assessment does not by itself qualify a person for every institutional or affiliate product.[26]

The support policy excludes telephone and face-to-face service and does not handle account-specific questions on social media. A ticket is a support or complaint request, not an established substitute dealing instruction during an outage. A separate contractual complaints deadline, external dispute-scheme membership and authority to accept emergency orders were not established from the inspected material.[27]

The 2FA enforcement notice lists account-statement downloading as a supported function that is blocked when required 2FA is missing. The retrieved help material did not establish export file formats, maximum history range, tax-ready reports or access after account closure. Retaining statements while access is working is distinct from assuming an indefinite post-closure archive.[28]

SBI Holdings announced on 17 July 2026 that the required MAS approval had been obtained and its majority acquisition of Holdbuild Pte. Ltd. completed on 16 July through SBI Ventures Asset Pte. Ltd. The acquired group included Hako Technology and Alpha Hako. This was a completed ownership transaction, whereas the February announcement had described a proposal. Planned links to other SBI digital-finance businesses do not establish that Singapore customers have acquired those businesses’ products or protections.[35]

The company’s current brand announcement adopts SBI Coinhako and a new visual identity. It describes continuity of its digital-asset services; a new name does not itself establish that every customer account moved to a different legal entity.[36]

The Singapore agreement revised on 23 September 2026 names the local counterparty, UEN 201332728R, and excludes affiliate services supplied under separate terms.[3]

Older deposit instructions still contain the Hako Technology name. Use the current app’s beneficiary and reference details for payment verification. Its deposit guide warns that an incorrect reference belonging to another customer can credit that customer’s account.[15]

Operator

SBI Coinhako Technology Pte. Ltd.; Alpha Hako Ltd. for separately contracted services

Exchange model

Centralised

Service scope

Singapore spot conversions, limit and recurring orders; institutional OTC and custody. Alpha Hako alternative products have separate terms.

Client types

Retail clients; Professional clients; Institutional clients

Pricing publication

Public and quoted pricing

Other names

Coinhako; Hako Technology Pte. Ltd.

Covered jurisdictions

Singapore; British Virgin Islands

Funding scope

SGD PayNow/FAST, eligible USD SWIFT and supported crypto networks; same-name bank destinations must be verified through deposits.

Custody and asset handling

Custodial account; most assets reportedly held offline. Full safeguarding allocation and insurance limits were not established.

Client eligibility

KYC and retail risk assessment apply. Singapore funding differs from overseas access; a complete country-exclusion matrix was not established.

Support

Ticket portal and [email protected]. Published contact aim within 48 hours.

Authorisation and registration scope

MAS lists the Singapore MPI for DPT and cross-border money-transfer services. Alpha Hako has a separate current BVI VASP entry.

Exchange metadata checked 20 Oct 2026Source 1Source 3Source 2Source 6Source 33Source 4Source 23Source 17Source 27Source 5

Coinhako describes AI and machine learning as tools for detecting suspicious transaction patterns. The inspected material did not establish a discretionary AI trading mandate or a native copy-trading service. Client-directed API activity and scheduled purchases should not be treated as delegated investment management.[23]

The retrieved agreement material did not establish an inactivity tariff, dormancy trigger or complete voluntary-closure procedure. These remain questions for the operator before closing an account.[3]