Changelly: instant swaps, partner fiat access and Changelly PRO

Changelly brings together instant crypto conversion, partner fiat transactions, DeFi swaps and Changelly PRO. The products have separate execution, account and custody arrangements. Compare the quote and conditions for the selected route.[8]

PRO’s FAQ describes spot, margin and perpetual futures. Its indexed terms both deny margin support and include margin-facility provisions. This contradiction leaves leveraged-product availability and tariffs unresolved; this profile’s structured trading classification covers spot.[8][3]

The PRO API documents market, limit, stop and take-profit orders. It distinguishes good-till-cancelled, immediate-or-cancel, fill-or-kill, day orders ending at 23:59 UTC, and good-till-date instructions. These describe order persistence and unfilled-quantity handling; a trigger price does not guarantee the execution price.[22]

Illustratively, 0.25% of 2,000 output units is 5 units, before network charges.[2]

Minimums depend on the asset and network fees. Highly liquid floating pairs can accept larger amounts than fixed-rate transactions, whose size is constrained by the price guarantee. The percentage example does not predict executable output.[4]

PRO recalculates 30-day volume at 00:00 UTC and says a changed fee tier becomes available within an hour. Its FAQ describes a 0.01% maker rebate at tiers 9 and 10. The account’s actual fee tier is necessary to determine eligibility: the published distinction between standard accounts and reward tiers should not be collapsed into one headline rate.[14]

Before sending, allow for the sending wallet’s fee so the amount received matches the order. A fixed-rate order can fail on an incorrect amount; a floating-rate order can proceed with a different amount if it remains above the minimum. Sending the missing balance later is not the documented way to repair an underpaid order.[5]

Cancellation depends on execution stage. Before payout, support may be able to stop a transaction or correct an address, but a completed blockchain payout cannot be cancelled. A swap already in the exchange stage is normally not refundable. Below-network-fee deposits and unsupported transfers may be unrecoverable; contact support with the order ID and transaction hash before assuming a refund is available.[11]

The Sell FAQ describes Mercuryo identity checks, crypto transfer and card payment. Its asset and country examples are provider-specific and remain subject to current checkout restrictions. A fiat sale converts crypto; it does not withdraw an existing Changelly bank balance.[7]

The product overview also names MoonPay among fiat providers.[8]

Main swaps pay a nominated wallet, with temporary control during processing. PRO holds customer balances. An unqualified non-custodial description of the entire brand would obscure these different arrangements.[8]

PRO supports authenticator applications and YubiKey. Its setup guide asks the user to retain a backup code; the email confirmation link for enabling the authenticator expires after ten minutes. A separate PRO account can use the same email as the main service, but its security settings should be configured independently.[18]

Without a working authenticator or backup code, PRO’s recovery instructions require KYC through [email protected]. The guide calls the process time-consuming and gives no fixed completion guarantee. This recovery process is separate from the published whitelist withdrawal holds; no universal post-reset release time was established.[16]

DeFi Swap uses wallet-approved smart contracts and requires the relevant chain’s fee asset. Token approval, swap execution and the receiving balance are separate steps. Its documentation does not establish a customer deposit-insurance policy or compensation limit for a failed smart contract.[12]

The linked main terms, dated December 2024, exclude locations including the United States and its territories, United Kingdom, Germany, Austria, India, Hong Kong, Japan and Turkey, alongside named conflict and sanctioned jurisdictions. This is a restricted-location policy, not a statement that every unlisted country is eligible. The main terms use age 16 or the applicable legal age; a separate PRO contract uses its own eligibility conditions.[2]

For the main service, KYC can be requested after transaction screening, including transactions initiated without an account. The FAQ describes identity documentation and a photo or video linking the applicant to it. Registered users use the account verification workflow; unregistered app/API users contact [email protected]. Its usual 24-hour review estimate can be exceeded for security reasons.[13]

Account registration and identity verification serve different purposes. Main-service guidance allows an account to retain history and access Earn, while its app can retain unregistered transaction history only on the device. That operational option does not remove legal restrictions or a subsequent KYC request.[9]

The troubleshooting guide separates waiting for payment, confirming, exchanging and sending. Missing confirmations cannot be accelerated by Changelly; partner maintenance or unavailable liquidity can stop the exchange stage. It gives an ordinary 5–40-minute processing estimate after receipt and confirmation, rather than a guaranteed end-to-end arrival time. For a wrong memo or address, send support the Changelly ID and blockchain link.[10]

A complaint or support ticket does not itself cancel a live transfer. The inspected pages establish ticket, live-chat and compliance routes, but not a guaranteed emergency dealing desk or a fixed compensation-based escalation timetable.[11]

Main terms abbreviate Marella, preventing a reliable permission match. PRO privacy names Alqentra LLC and Marella LLC without resolving the main jurisdiction.[2][23]

Fiat partners apply their own contracts and geographic checks. A partner’s eligibility decision or a PRO API endpoint does not establish permission across Changelly’s products.[3]

Changelly dates its launch to 2015. On the checked date, its About page claimed more than 12 million registered users, 840 partners, 1,200 cryptocurrencies and 200 blockchains. Those company figures describe reach and catalogue breadth; they are not audited turnover, active-trader counts or evidence that every listed asset is currently available for every pair.[1]

Main terms identify Marella incompletely; PRO names Alqentra LLC. PRO has a separate account and contract. No corporate succession is inferred.[2][3]

Operator

Marella, as abbreviated in main terms; Alqentra LLC for Changelly PRO

Exchange model

Hybrid

Service scope

Instant swaps, partner fiat access, DeFi aggregation and separate Changelly PRO order-book accounts.

Client types

Retail clients

Pricing publication

Public and quoted pricing

Other names

Changelly PRO

Pricing scope

Floating swaps publish 0.25% plus network costs; fixed and partner routes use quotes; PRO has account tiers.

Funding scope

Crypto transfers with network-specific instructions; partner fiat conversion.

Custody and asset handling

Main swaps pay a nominated wallet; PRO maintains hosted balances. DeFi uses wallet-approved smart contracts.

Client eligibility

Restricted locations and risk-based KYC apply; product contracts differ.

Support

Website tickets and chat; separate main-service and PRO compliance contacts.

Authorisation and registration scope

No verified main-service permission or fully resolved main contracting jurisdiction established. Product and partner contracts differ.

Exchange metadata checked 20 Oct 2026Source 1Source 2Source 3Source 4Source 6Source 7Source 8Source 12Source 13Source 14Source 16Source 18Source 23

The March 2026 Bonus Points terms apply to qualifying website crypto-to-crypto exchanges. Points cannot be withdrawn, sold or converted to cash or crypto. They expire after 30 days and can cover the platform fee only in full; network fees remain distinct. The stated accrual is 0.02% of the output’s dollar-equivalent amount, rounded down to whole points, with 100 points representing USD 1 of fee offset. A transaction can earn or spend points, but cannot do both.[19]

Changelly Earn is an affiliate arrangement, separate from Bonus Points. Its tools include referral links and widgets, while CPA/CPI or hybrid arrangements have individually agreed rates. The public Revshare description offers up to half of Changelly’s commission. That percentage is a share of commission, not half the customer’s exchange amount.[20]

The C2C API has a published limit of ten requests per second and no dedicated sandbox. It uses status polling rather than webhooks or WebSocket callbacks. Initially, keys can access all methods and account transactions; restrictions to particular methods or transactions require a request to the account manager. Integration permissions should therefore be set deliberately before using a key in a third-party application.[21]

PRO’s API separates reading order/history/balance data, placing or cancelling orders, payment information, and cryptocurrency withdrawals. Giving an integration withdrawal rights is materially different from allowing market-data access. The documented order and withdrawal endpoints do not establish that an AI assistant has customer authority to trade or transfer funds.[22]