BtcTurk | Kripto exchange profile

BtcTurk | Kripto is the Turkish centralised exchange service within the BtcTurk group. Its core workflow combines funded spot trading, exchange-held crypto balances and bank transfers. The current company page dates its establishment to 2013. This profile concerns that Turkish exchange account; linked BtcTurk brands require their own service terms.[29]

The published minimum is TRY 100 for crypto/TRY trades and USDT 10 for crypto/crypto trades. These are order-value thresholds; they are separate from each network’s deposit and withdrawal minima.[8]

The API documentation specifies a market-order guard: a buy cannot execute above 5% over the best offer at submission, or a sell below 5% under the best bid. This can constrain execution during a thin or rapidly moving market; it does not promise completion at the initial quote. API market buys express quantity in the quote currency, while market sells and limit orders use the base asset.[6]

The tariff updated on 29 September 2026 uses rolling 30-day trading volume in Turkish lira and different schedules for crypto/crypto and crypto/TRY pairs. The account’s commission-information page displays the applicable tier. The following ranges reproduce the published bands.[1]

At the entry TRY taker rate, a TRY 10,000 fill costs TRY 24 in trading commission. A purchase and sale each worth TRY 10,000 therefore incur TRY 48 before changes in market price, spread or other transaction costs.[1]

The official commission page states that its quoted trading rates include 20% VAT.[2]

Still-published birthday terms, updated in April 2024, describe a commission-discount coupon with a 30-day activation window and a 24-hour trading-fee benefit after activation. It cannot be converted into cash, transferred or used as a deposit. Eligibility, marketing consent and the actual coupon conditions matter; those dated terms do not establish a universal offer for every account today.[36]

The dollar guides do not define the precise business-hour cutoff for their fee categories. Check the conversion confirmation before submitting. A USD 1,000 transfer would carry a USD 9 or USD 15 charge at the published percentage, before any separate bank cost. Holding USDT introduces exposure to that token; this workflow does not leave incoming dollars as an ordinary USD cash balance.[9]

TRY processing guidance describes rolling limits of TRY 25 million over 24 hours and TRY 100 million over 30 days, with the account’s displayed availability controlling the transaction. Only one TRY withdrawal can remain pending. The banks’ 23:55–00:05 end-of-day interval can interrupt processing; an indicative 20-minute processing time should not be read as an unconditional deadline.[13]

Crypto deposits require the correct asset, supported network, address and any memo or tag. Credits also depend on confirmations and required sender information. The deposit guide explicitly says that transfers below the asset’s minimum are not credited or refunded: inspect the current minimum before sending a test payment.[14]

Travel Rule collection can prevent a received transfer from entering the usable balance until its declaration is complete. Deposits require sender information and an explanation of 20–200 characters. Outgoing transfers require the recipient’s personal or registered company name, wallet or exchange details and purpose.[16]

Crypto withdrawal requests require email confirmation within one hour; otherwise they cancel automatically. Once confirmation has produced an on-chain transaction identifier, the transfer cannot be reversed through an ordinary cancellation. For a missing receipt, retain the transaction ID, asset and network so the receiving platform can check it.[15]

Lightning is a separate Bitcoin route using invoices rather than a normal on-chain address. The guide quotes free Lightning deposits and withdrawals, with deposits of 0.000005–0.1 BTC and withdrawals of 0.0001–0.01 BTC. A generated deposit invoice is valid for one hour. These figures should not be extended to other Bitcoin networks or other assets.[18]

BtcTurk describes pooled exchange custody rather than a personalised wallet service. Its September 2026 explanation says at least 97% of user balances are held in cold wallets. That is an operator statement about storage arrangements, not a promise that a particular customer owns a segregated wallet or that the same proportion of every asset is separately insured.[28]

A security incident remains relevant to that custody assessment. On 14 August 2025, Anadolu Agency reported BtcTurk’s statement that unusual hot-wallet activity had led it to suspend crypto deposits and withdrawals temporarily while trading and TRY services continued. The company said most assets were in cold storage and customer assets were unaffected; this profile does not treat that statement as an independent loss audit.[40]

The inspected wallet explanation does not establish a customer insurance policy, an aggregate claims pool, a per-customer payout limit or coverage for compromised credentials. Cold storage alone cannot settle those questions. A customer who needs contractual coverage should obtain the applicable policy wording and beneficiary scope before relying on a protection claim.[28]

The current verification instructions should govern the activation workflow. Older descriptions suggesting that an unverified customer can begin trading would omit the October 2026 requirements for full verification and an own-name bank deposit.[21]

If unauthorised access is suspected, the published procedure is to contact live support immediately. Support can remove account verification to restrict financial operations and can close the account on request. The guidance also calls for securing the registered email and telephone access; it does not establish an automatic reimbursement entitlement.[27]

Lost two-factor access has a documented recovery route involving identity evidence and a deposit from an own-name bank account, potentially TRY 1. The account must then be verified again. The guide describes an average of one hour after the required documents arrive, allowing for technical delays, and restricts withdrawals to new wallet addresses for 48 hours after the change.[26]

On 20 October 2026, the status page showed the website, API, trading, identity checks, TRY transfers and support as operational. Network-specific restrictions remained, including Mantle-network MNT transfers from 11 September and Humanity H transfers from 9 June. MNT through ERC-20 remained available. The status of one network should therefore be checked separately from the overall exchange.[31]

Account reports cover trades, deposits and withdrawals, with CSV or Excel export through an emailed download link. The limit is 12 report requests a day. Generated reports remain available for seven days and can be requested again afterward. Save the files before changing or closing an account; continued export access after closure was not established.[24]

The profit-and-loss display uses FIFO and separates realised results from potential gains or losses on holdings. It excludes trading commission and VAT and can require a data refresh. It should not be treated as an all-cost investment return or a completed tax calculation.[38]

Voluntary closure requires a zero balance. The application’s closure menu is described for iOS; support chat or email provides another route. TRY balances below the ordinary TRY 10 withdrawal minimum can be refunded to an own-name IBAN through support. The closure procedure does not establish a dormancy charge, and no ordinary inactivity tariff was located in the inspected fee and closure material.[37]

TRY funding instructions identify the Turkish operator and bank beneficiary as BtcTurk Kripto Varlık Alım Satım Platformu A.Ş. Match that beneficiary and the current in-account bank details when arranging a transfer.[11]

SPK lists the company, formerly Eliptik Yazılım Ticaret AŞ, among providers operating under transitional arrangements. The regulator expressly warns that inclusion does not mean authorisation. This entry should not be presented as a completed exchange licence or transferred to another group brand.[30]

The current company account identifies Kerem Tibuk as BtcTurk’s founder in 2013, Tevfik Kınık as group chief executive and Salim Karaman as chief executive of BtcTurk | Kripto. It also describes customer identification, suspicious-transaction reporting and record retention obligations under the Turkish anti-money-laundering framework. These are operating compliance responsibilities rather than guarantees about investment outcomes.[29]

CoinGecko’s 20 October 2026 snapshot recorded approximately US$56.7 million in reported 24-hour spot volume, with 191 assets and 381 pairs. These figures establish meaningful regional trading activity at the inspection date; they are a changing market-data snapshot, not audited revenue or a count of active customers. A verified current active-user total was not established.[39]

Operator

BtcTurk Kripto Varlık Alım Satım Platformu A.Ş.

Exchange model

Centralised

Service scope

Turkish centralised spot trading with exchange custody and bank funding; other BtcTurk group products have separate scope.

Client types

Retail clients; Institutional clients

Pricing publication

Public pricing

Other names

BtcTurk; BtcTurk Kripto

Pricing scope

Eight rolling-volume commission tiers; TRY and crypto pairs use different rates.

Funding scope

TRY bank transfers and supported crypto networks; USD bank access converts through USDT.

Custody and asset handling

Exchange-controlled wallets; operator reports at least 97% of user balances held cold, without establishing a client insurance limit.

Client eligibility

New personal accounts require the new Turkish identity card and mobile verification; qualifying companies can apply separately.

Support

24/7 live chat and published email; 444 0 611 is an outbound callback number only.

Authorisation and registration scope

Listed under Turkish transitional arrangements; SPK explicitly says listing does not constitute authorisation.

Exchange metadata checked 20 Oct 2026Source 29Source 11Source 20Source 21Source 28Source 9Source 1Source 25Source 30Source 31

API keys are created through the website and can be constrained by IP. The published permission table separates balance access, trading and order cancellation, account transaction records and WebSocket access. The inspected table does not grant crypto withdrawal authority. A key with trading permission still allows a connected application to place or cancel orders, so that capability needs deliberate allocation and revocation when no longer required.[32]

The API applies both a 300-order-request limit over 60 seconds and a 10-request limit per second to order submission and cancellation, with account and IP constraints. WebSocket connection attempts have their own 15-per-minute limit and a temporary block. An HTTP 429 response should be handled using Retry-After rather than faster retries.[33]

During a connection failure, the retry documentation warns that repeating an order POST can create a duplicate because submission is not idempotent. Check the server’s recorded order state before resending an uncertain instruction. This is a documented technical procedure; no alternative telephone order-placement service was established.[34]

Bloki is a signed-in voice and text assistant with account and market functions. It can prepare crypto trades but requires the customer’s confirmation before execution; it can also initiate TRY withdrawals to an existing bank account and display deposit bank details. For crypto deposits and withdrawals it supplies information only and cannot execute the transfer. It displays the last 24 hours of conversation. Those limits separate conversational assistance from unrestricted control of the wallet.[35]