Bitso exchange profile: Alpha fees, regional payments and Brazil transition

Bitso combines a retail crypto-conversion app, the separate Alpha order-book platform and local payment access. Its public site advertises more than 100 crypto assets; listing an asset does not establish the same order types, withdrawal network or product availability for every customer.[1]

As of 20 October 2026, Brazilian direct retail service is in its final withdrawal period, ending 30 October. Accounts also operating in pesos or dollars have an important exception explained under eligibility.[3]

The published fee table is for Bitso International’s Exchange Platform, not Bitso Business. Rates fall through currency-specific 30-day volume tiers. The entry rates below were checked on 20 October 2026; maker pricing applies only to execution that supplies liquidity. Fees accrue on each trade, so a purchase followed by a sale creates two chargeable operations.[4]

Match the payment route to its actual currency and account requirements. A crypto trading balance, a local payment account and a US bank-transfer interface are different arrangements; their identifiers, source-of-funds rules, fees and settlement times need not match.[16][17]

SPEI bank details can change. The current CLABE guide explains the Nvio connection and tells customers to copy the newly assigned identifier from the account. If funds were sent to an old CLABE, provide the transfer receipt to support. Do not assume a beneficiary saved previously in a banking app remains valid.[14]

For crypto transfers, select the supported asset and network, enter the destination, and confirm with the transaction PIN. A destination tag can be essential for XRP. The help page also excludes Litecoin addresses beginning ltc1. Once submitted to the blockchain, a transfer cannot be cancelled or accelerated by Bitso; preserve its transaction hash for tracing.[20]

Bitso describes its ordinary custodial arrangement as customer assets separated from corporate capital in multisignature wallets. It also claims monthly third-party cryptographic checks and account-level verification. The publicly retrieved page did not expose a dated full report or individualized insurance policy, so those descriptions are treated as company disclosures with limited independently inspected scope.[23]

The withdrawal guide makes a material exception to normal access: exceptional conditions affecting an asset’s available funds can temporarily suspend withdrawals, conversions, orders and turning off Earnings. This qualification matters when comparing the Earnings page’s no-fixed-term marketing with how an exit could work during stressed conditions.[19]

Eligibility can depend on citizenship, residence, domicile, product and final approval. Bitso’s current public notice excludes people resident or located in Spain. Access to a Spanish-language page, an app listing or a particular payment rail does not establish permission to open or fund an account there.[1]

The identity refresh is completed in the main app; the website provides a QR handoff. Completing it does not itself increase the account level or transaction limits. The inspected material did not establish a universal recurring inactivity charge, and temporary KYC restrictions should not be described as permanent closure.[32]

On 20 October, the public status page still marked MXN/SPEI under maintenance while Alpha, its trading engine and the API were operational. The maintenance notice’s projected end time is not a confirmation that a payment succeeded. Check the relevant component and the transfer record before resubmitting; an operational crypto market does not establish working local bank settlement.[33]

For a delayed Argentine deposit, the published process asks for the destination CVU, bank receipt, COELSA or transaction reference, date, time and exact amount. Keep these records when opening a ticket. No dedicated emergency telephone order desk or binding complaint-resolution deadline was established in the inspected public material.[17]

Bitso’s fraud guidance says requests to pay an outsider for app access, account opening or release of earnings are scams. Use the official app/help centre to check a doubtful request. A support interaction should not require sending funds to a purported agent or sharing secret authentication credentials.[36]

The GFSC register identifies The Badger Technology Company Limited, trading as Bitso International, as the Gibraltar DLT entity. It lists specified trading, custody, rewards, staking, broker/dealer, OTC and leverage activities. It also records a variation of permission; the entry should therefore not be paraphrased as unrestricted authorization for every group product or country.[24]

These local payment roles are company-disclosed and were not individually re-established from every domestic register. They do not transfer the Gibraltar permissions to local fiat balances. The current full legal-agreement app did not expose readable contract text in this review, so entity-specific insolvency priorities, fee-on-dormancy clauses and detailed legal remedies remain unverified here.[23]

On 13 August 2025, the GFSC published a settlement concerning internal suspicious-activity-reporting procedures during April 2021–December 2022. The company accepted a £263,822 penalty. The regulator also recorded new compliance, money-laundering-reporting and director appointments. This is a specific historical enforcement outcome, distinct from the current product-permission entry.[25]

Bitso’s April 2026 report, updated in July, analysed 2025 behavior across nearly 10 million retail users in Argentina, Brazil, Colombia and Mexico. That company dataset supports substantial regional reach, but it is not a current count of active traders and predates the Brazilian retail transition. It should not be used as a direct liquidity comparison with a global derivatives venue.[2]

The Gibraltar register records The Badger Technology Company Limited’s incorporation on 21 August 2018, company number 117775. This is the legal entity’s date, not a claim that the wider Bitso brand began then. Enterprise operations have a distinct product set for local and cross-border payments and professional execution.[24][35]

Operator

The Badger Technology Company Limited (Bitso International), with product-specific affiliates

Exchange model

Centralised

Service scope

Retail crypto conversion and Alpha spot/cross-margin, with local payment services and separate business, yield, securities and self-custody products.

Client types

Retail clients; Institutional clients

Pricing publication

Public and quoted pricing

Pricing scope

Published Alpha tiers by quote currency and volume; retail conversion spread and margin interest separate. Business terms differ.

Funding scope

Regional peso bank rails, asset-specific crypto transfers and eligible USD-to-USDC accounts; limits and temporary holds apply.

Custody and asset handling

Custodial exchange; Vaults place assets in Morpho smart contracts outside the ordinary custody account.

Client eligibility

Country and product approval required; Spain excluded. Brazil retail winding down, with a peso/dollar-account exception.

Support

Official help-centre chat advertised 24 hours; separate business support and incident-status service.

Authorisation and registration scope

Gibraltar DLT permissions include a recorded variation. Domestic payment entities and independent products have separate scopes.

Exchange metadata checked 20 Oct 2026Source 1Source 2Source 3Source 4Source 5Source 6Source 7Source 8Source 9Source 10Source 11Source 12Source 13Source 14Source 15Source 16Source 17Source 18Source 19Source 20Source 21Source 22Source 23Source 24Source 25Source 26Source 27Source 28Source 29Source 30Source 31Source 32Source 33Source 34Source 35Source 36

Bitso’s main site identifies Nvio Pagos El Salvador as Onchain.cc’s operator. The associated terminal can be used in a mobile browser and describes native apps as rolling out. This separate product is not treated as a Bitso Alpha perpetual-contract offering or as ordinary custodial exchange-wallet protection.[1][34]

API keys are created on the website with two-step verification. Up to six keys can be active; IP restrictions support five addresses and the secret is shown only once. The help guide notes an XRP exception to withdrawal-address restrictions, so an allowlist should not be assumed to cover every asset identically.[11]

The API documentation distinguishes order placement, balance viewing, personal-account information, security actions and withdrawals. The withdrawal permission can move fiat or crypto; an empty destination allowlist permits any address. Security permissions can disable withdrawals or deactivate the account. Grant only the necessary scope and review open orders independently when deleting a key; the inspected guide does not state that revocation cancels orders.[12]

Monthly statements are available in the main app through Account, Actions, Documents and Reports, then Account Statement; select the year and month. The transfer guide separately offers CSV exports of deposits and withdrawals. Reconcile both with execution fees, loan interest, rewards and external-wallet records. These outputs are records of activity, not a completed tax return.[29][20]

The retail app documents recurring instructions at daily, weekly or monthly intervals and target-price conversions. These are user-authorized rules. Native leader-following copy trading or an AI assistant with discretionary trade authority was not established in the inspected product material; stopping an integration should be followed by checking outstanding instructions and exposures.[6][12]