Markets, products and trading accounts
Sections ↑Bitrue is an active centralised exchange with a prominent XRP market offering, spot trading, perpetual derivatives and several separate yield and automated-trading products. Its website supplies browser, iOS and Android access. Product names alone do not establish the same eligibility, margin treatment or withdrawal conditions across the platform.[1]
Principal services and what the account actually holds
| Service | Operation | Important distinction |
|---|---|---|
| Spot and Alpha | The main navigation separates conventional spot markets from Alpha access to recently launched tokens. | Buying a token and holding a derivatives position have different settlement and custody consequences. A listing is not a promise of continued liquidity.Source 1 |
| Unified perpetual trading | Combines USDT-M, USDC-M and coin-margined accounts. Isolated mode allocates margin by position; cross mode uses adjusted account equity across products. | Cross collateral can expose otherwise idle assets to trading losses. The guide says upgrading cannot be reversed into the previous separate accounts.Source 5 |
| Leveraged tokens labelled ETFs | Tokens target leveraged daily movements and rebalance, including exceptional intraday adjustments. | The absence of a personal margin call does not protect token value: the guide identifies possible total loss, management/rebalancing costs and delisting.Source 9 |
| Earn and collateral loans | Navigation includes Power Piggy, staking, Launchpool, BTR lockups, auto-invest and crypto-backed borrowing. | These are separate allocations. Review redemption availability, the asset returned and the applicable subscription terms before committing a balance.Source 1 |
Order controls and practical limits
| Control | Documented behaviour | What to verify |
|---|---|---|
| Spot limit and market orders | The API documents limit/market types and good-until-cancelled validity. Symbol filters describe price increments, quantity increments and minimum trade value. | Read the live instrument rules. Illustrative API responses are not current numerical limits for every pair.Source 38 |
| Attached spot take-profit/stop-loss | The supporting orders are placed after the parent fills completely. They may be cancelled before activation. | An under-minimum resulting quantity can cancel the protective order; invalid trigger positioning can prevent submission. Check that the exit appears in Current Orders.Source 7 |
| Perpetual exits | Separate limit, market, stop-limit and stop-market choices are documented. | A limit can remain unfilled; a triggered market order can slip. A displayed stop level is therefore not an assured execution price.Source 8 |
| Leveraged-token price bands | The guide limits buy prices to 105% of net value and sell prices to at least 95%; maximum holdings also apply. | Last trade price, net asset value and actual leverage are distinct. Multi-day returns can differ materially from the advertised daily multiple.Source 9 |
Unified cross-margin collateral is valued in USD using asset-specific ratios; the account display is not a cash USD balance. The guide gives USDT/USDC 100%, BTC 98% and ETH 95% examples, allows parameter changes, and triggers cross-account liquidation when the maintenance margin rate reaches 100%. Isolated liquidation uses the mark price and the position’s liquidation price.[5]
Trading fees, financing and promotional credit
Sections ↑Public trading tariff inspected 20 October 2026
| Market or payment choice | Published rate | Illustration or qualification |
|---|---|---|
| General BTC, ETH and USDT spot pairs | 0.098% | A 1,000 USDT execution at this tariff costs 0.98 USDT before spread.Source 3 |
| XRP/BTC, XRP/USDT and XRP/ETH | 0.196% | The XRP exception costs 1.96 USDT on an equivalent 1,000 USDT execution.Source 3 |
| Other XRP trading pairs | 0.280% | The corresponding equivalent charge is 2.80 USDT.Source 3 |
| BTR fee payment | 20% discount | The 0.098% rate becomes 0.0784% when the discount applies; sufficient eligible BTR and the payment setting matter.Source 3 |
| Named USDT perpetuals including BTC/USDT and ETH/USDT | Maker 0.02%; taker 0.06% | One 1,000 USDT notional execution costs 0.20/0.60 USDT. Opening and closing are separate executions.Source 3 |
The VIP page offers separate asset-balance or trailing 30-day turnover routes, excluding Liquidity Mining balances from its asset measure. Detailed tier grids are images and were not independently transcribed here. It also advertises an additional BTR discount; applicants should obtain the accepted tier and exact eligible spot/futures rates through the published VIP route.[4]
Costs beyond the execution tariff
| Cost | How it arises | Practical consequence |
|---|---|---|
| Perpetual funding | Transfers between position holders at the displayed funding settlement. The March 2023 beginner guide describes eight-hour intervals. | Use the contract’s current countdown and rate. This dated guide does not establish one fixed interval across every currently available contract.Source 10 |
| Automatic unified-account borrowing | Realised fees or losses can create a borrowed balance. Interest accrues hourly and is assessed five minutes after each hour. | Holding collateral in one asset does not eliminate financing cost when the obligation is in another.Source 6 |
| Unified-account repayment conversion | The guide quotes 1% for manual repayment conversion and 2% for partial forced repayment after the borrowing limit is reached. | Automatic repayment has no stated conversion charge; it can convert other positive assets. Confirm the debt and repayment history rather than treating a positive total balance as debt-free.Source 6 |
| Copying and VIP execution | Followers incur ordinary futures charges; their accepted profit-sharing arrangement can also allocate realised gains to the lead trader. | Manual closure does not remove the profit-share obligation. Check the displayed agreement before starting.Source 35 |
The separate pledged-coin loan has different rules: minimum collateral worth 100 USDT, floating interest calculated daily at 17:00 UTC and repayment in the borrowed coin, with interest first. Although no fixed maturity is advertised, reaching the mandatory-delivery threshold transfers ownership of the pledged collateral to Bitrue and ends that loan. Thresholds and current interest rates did not render publicly; the example 85% threshold is not a universal current limit.[11]
Futures promotional funds are not ordinary cash
| Fund or event | Scope and conditions | Withdrawal or position consequence |
|---|---|---|
| Regular Trial Fund | USDT cross-margin futures in Unified or standard accounts; the redemption guide requires KYC Level 2. | Unused credit is reclaimed. Settled profits can be transferred or withdrawn, but an account transfer/withdrawal can invalidate remaining credit and disrupt open positions.Source 12 |
| Enhanced Trial Fund | Must combine with the user’s own USDT at the campaign ratio; cannot be transferred, withdrawn, used for isolated positions or applied to loan repayment. | Loss offsets are proportional. Reclamation can cancel orders and liquidate positions if the available balance is insufficient.Source 13 |
| 11 October 2026 revision | Regular trial positions now have a 25x maximum. Enhanced positions have no separate trial-fund opening-leverage cap; contract and margin limits still matter. | Enhanced redemption can proceed partially against available real funds, permanently forfeiting the unredeemed remainder, or be cancelled to add funds first.Source 14 |
| Settlement timing | July 2026 rules accumulate trading/funding charges and realised/unrealised P&L for settlement at expiry or early reclamation. | The temporarily displayed balance is not necessarily the final withdrawable profit. Review the final settlement and remaining margin.Source 15 |
Deposits, withdrawals and currency handling
Sections ↑Funding routes and transfer checks
| Route | How it works | Limits and failure points |
|---|---|---|
| On-chain crypto deposit | Generate the receiving address under Assets→Deposit for the correct asset/network, then use that same network at the sender. | Wait for blockchain confirmation and platform credit. Preserve the transaction hash; a matching token ticker alone does not make two networks compatible.Source 17 |
| Crypto withdrawal | The public API describes asset/network-specific enablement, fees, minimums and maximums. | Use the actual withdrawal quote and required tag/memo. Those live fields are more useful than a universal minimum copied from an old fee list.Source 38 |
| Fiat purchase or sale | The Buy/Sell page advertises cards and bank-transfer routes and quotes crypto receipt into the Bitrue wallet. | Public dynamic amounts did not render. Supported currency, provider, payment cost, settlement and refund terms must be read from the available quote; marketing payment-method lists do not establish territorial access.Source 16 |
| Recoverable deposit error | The company’s December 2025 recap says it recovers missing-tag or wrong-chain deposits without charging when recovery is technically possible. | This is conditional assistance, not guaranteed recovery. Supply the transaction details through the official support route before sending further funds to the same destination.Source 33 |
For internal futures allocations, the API exposes transfers in both wallet-to-contract and contract-to-wallet directions. A movement between accounts is separate from an external blockchain withdrawal; trial-credit rules and available margin can still prevent funds becoming freely transferable.[39]
Custody, reserve evidence and protection limits
Sections ↑What the different security claims cover
| Evidence | Established scope | Limit of the evidence |
|---|---|---|
| Custody terms | Customer and company assets have separate ledger entries; separate blockchain addresses are not promised. | The margin appendix allows pledged margin to be repledged, invested or lent.Source 2 |
| Cold-storage and login controls | Bitrue describes multisignature cold storage, email safety codes and IP/device whitelisting. | These are company-described controls. The older security guide calls whitelisting mobile-first and does not establish current browser feature parity.Source 19 |
| Insurance wallets | The April 2024 disclosure lists 25m XRP and 40m BTR for compensating hot-wallet theft. | Amounts are dated token holdings, not a verified 20 October 2026 balance. No independent insurer, personal coverage ceiling or contractual claims timetable was established.Source 20 |
| Proof-of-reserves commitment | A November 2022 statement promised independent reserve work and annual repetition. | The inspected statement is a commitment, not a dated completed audit. A current full reserve/liability report and individual inclusion proof were not obtained.Source 21 |
Bitrue disclosed a hot-wallet exploit on 14 April 2023, estimating approximately $23m of assets removed and promising full compensation for identified affected users. That contemporaneous statement does not by itself prove that every reimbursement was completed or establish present-day solvency. It remains relevant context when assessing the later protection claims.[22]
Account eligibility and identity checks
Sections ↑The agreement requires adult applicants and excludes users in the US, Canada, mainland China, Hong Kong, India and Singapore, EEA residents/located persons, and specified sanctioned territories.[2]
Verification levels in the December 2025 upgrade
| Stage | Published access or requirement | Important qualification |
|---|---|---|
| Level 1 | Document OCR and facial verification unlock deposits, withdrawals, spot/futures and fiat features; lending also becomes available. | The notice states a 2 BTC single-withdrawal limit. It does not label this a daily allowance.Source 18 |
| Level 2 | Users completing the OCR route can continue with phone verification. The stated single-withdrawal limit rises to 500 BTC. | Separate daily, network and risk-review limits were not established by this notice. Treat the account’s displayed permissions as decisive.Source 18 |
| Verification process | A QR/web alternative is described for devices unable to perform facial verification; results arrive by email. | The company targets 1–3 minutes for review, which is an estimate rather than a guaranteed decision or release of held assets.Source 18 |
Support, account recovery and records
Sections ↑Official contact routes
Scope Submit evidence and preserve the ticket reference
The About page advertises 24/7 support. No guaranteed complaint-response timetable or telephone order-placement service was established from the inspected channels. A support ticket should identify the affected product, order or transaction, UTC timestamps, relevant screenshots and the remedy requested.[27]
Recovery, restrictions and leaving the platform
| Situation | Published process | Effect on access |
|---|---|---|
| Suspected account compromise | Use the disabling link in a genuine login/withdrawal notification. The updated guide also tells users to remove unfamiliar API keys. | A voluntary freeze lasts at least two hours; unfreezing requires ownership answers. Recheck API keys after recovery or a security reset.Source 23 |
| Lost authenticator | The live reset form requests account, user/residential information and ID/selfie evidence, including historical account/deposit details. | It publishes a 7–10 working-day verification estimate. Successful verification permits rebinding; this is different from the short voluntary-freeze minimum.Source 24 |
| PIN reset or permanent deletion | The November 2025 company guide describes PIN reset on the web and account deletion in the app using email/authenticator checks. | PIN reset blocks withdrawals for 24 hours while trading remains available. Deletion is irreversible; remove remaining assets and save records first.Source 25 |
Dormant accounts may be cancelled or permanently frozen; the agreement specifies neither an inactivity period nor a monetary inactivity tariff.[2]
The 8 April 2026 maintenance notice warned that spot trading, cancellations and asset viewing could become briefly unavailable within scheduled windows. Arrange necessary orders and balances before announced downtime and verify their status after service returns. No supported emergency telephone-execution route was found.[29]
Cryptact’s 14 October 2026 integration guide describes Spot Orders→Order History→Export with date windows of up to three months. It also discloses gaps: futures are unsupported by that importer, several reward/conversion categories are absent, and it could not confirm the current funding-file download path. Its API route can import transfers and withdrawal fees. These are provider-documented export limitations, not an independently tested account download or a complete tax statement. Preserve separate funding, rewards and derivatives records.[30]
The privacy policy provides routes for access/portability, deletion requests and privacy complaints, subject to exceptions; it also describes international processing. Such data rights do not establish trading eligibility in a territory. The policy’s body still says 9 July 2018 while its page header shows 5 September 2024, so neither date should be presented as a fresh 2026 policy revision.[26]
Operator, territorial scope and legal recourse
Sections ↑Legal and geographic scope
| Evidence | What it establishes | What it does not establish |
|---|---|---|
| Current agreement | Names straLink Innovations Technologies Limitada, Costa Rica, as operator. Costa Rican law/courts govern disputes. | The spelling is reproduced as published. Page updated 21 August 2026; body amended 15 June 2025.Source 2 |
| Polish announcement,6 October 2023 | The company announced a VASP registration numberedRDWW-954. | Historical registration publicity does not establish a current MiCA authorisation or reverse the present EEA exclusion. No permission is carried across from an unnamed historical entity.Source 31 |
| UK incentive notice,7 October 2023 | Existing and future promotional incentives, including referrals, airdrops and Rewards Centre bonuses, were excluded for UK customers. | This incentive restriction is not evidence of UK authorisation or permission for every trading product. No later reversal was verified.Source 32 |
Company background and scale
Sections ↑In its 18 December 2025 review, Bitrue described its seventh anniversary and claimed more than 40 million users worldwide. The statement does not define that total as verified, funded or active accounts and supplies no activity window. It is a company-reported scale measure, not an independently audited trader count.[33]
A CoinGecko snapshot inspected 20 October 2026 reported about $416.7 million in rolling 24-hour spot volume, with 545 coins and 785 pairs. This is a changing data-provider snapshot of reported activity, not audited turnover or a numerical worldwide ranking. Pair-specific depth and order size remain more informative for execution than the aggregate alone.[34]
The corporate About page describes offices and staff across Europe and Asia. That operational footprint does not change the contracting operator or territorial exclusions above; it does not identify a single verified global headquarters.[27]
- Operator
- straLink Innovations Technologies Limitada
- Exchange model
- Centralised
- Service scope
- Spot, perpetual derivatives and separate leveraged-token, Earn, copy and AI features.
- Client types
- Retail clients
- Pricing publication
- Public and quoted pricing
- Pricing scope
- Dated public standard tariff, account-specific VIP conditions and additional financing/transfer costs.
- Funding scope
- Supported crypto networks and account-dependent fiat quotes; credit and margin can restrict transfers.
- Custody and asset handling
- Centralised ledger custody; company reserve and insurance-wallet disclosures have stated evidence limits.
- Client eligibility
- Identity checks and territorial exclusions apply; consult the current agreement.
- Support
- Official ticket and email support; security recovery, restriction and deletion are different processes.
- Authorisation and registration scope
- Current contractual operator identified; historical registration publicity is not treated as current cross-border authorisation.
Exchange metadata checked 20 Oct 2026Source 1Source 2Source 3Source 18Source 20Source 21
Covered contracting entities
straLink Innovations Technologies Limitada
- Jurisdiction
- Costa Rica
- Covered services
- Bitrue platform under the inspected agreement
- Client and location scope
- Territorial and identity restrictions apply
Copy trading, APIs and AI authority
Sections ↑Copying: execution, exit and remaining responsibility
| Stage | Documented behaviour | User responsibility |
|---|---|---|
| Start and permissions | Choose fixed-amount or proportional copying and risk settings. The 2025 manual says funds remain in the follower’s account; the lead trader’s strategy is copied. | This authorises automatic trades. It does not grant the lead trader personal custody or unrestricted access to withdraw the follower’s assets.Source 36 |
| Execution differences | The FAQ documents 0.5% entry-price difference protection and failures caused by insufficient margin or configured limits. | A failed opening can be followed by later copied openings. Following a strategy therefore does not ensure identical entries, position sizes or returns.Source 35 |
| Stop or failed close | Cancel the relationship in copy settings and check the position-closing choice. The FAQ says a failed close halts subsequent copying until the follower closes the position manually. | Verify residual positions and orders. Open positions restrict outward transfers from the copy account; cancellation alone should not be treated as a confirmed flat account.Source 35Source 36 |
API and AI access boundaries
| Tool | Published capability | Control or unresolved boundary |
|---|---|---|
| API creation | Authenticator and email checks precede permission selection; official guides separate spot and futures integrations. | Choose only required permissions. A data-reading integration does not need authority to trade or move assets. A public testnet and automatic key-expiry policy were not established.Source 37 |
| Withdrawal API | Requires withdrawal privilege, an IP restriction and a preconfigured address whitelist. | A correctly authorised key can submit withdrawals. It should not be handed to a reporting tool merely because both use an API.Source 38 |
| Futures API | Supports order/position management, account-specific commission queries and internal transfers. Its May 2025 change log deprecates the former allOpenOrders cancellation interface. | Implement cancellation through the supported individual-order route. A 504 can mean unknown execution status; reconcile orders before retrying. Endpoint authentication labels alone are not a complete permission matrix.Source 39 |
| Bitrue AI | The current product page describes explained strategies, TP/SL and drawdown settings, user review before activation, and automated execution/monitoring. | Users control activation, capital and whether the strategy remains active. Separate withdrawal authority, enforced per-action confirmation and cross-device setting persistence were not established. This is the published workflow, not an independently tested safety guarantee.Source 40 |
Sources & further reading
- Bitrue product navigation and contacts Bitrue · Accessed 20 Oct 2026
- Bitrue Terms of Use Bitrue · 21 Aug 2026 · Accessed 20 Oct 2026
- Trading Fees on Bitrue Bitrue · 19 Dec 2024 · Accessed 20 Oct 2026
- Bitrue VIP Program Bitrue · Accessed 20 Oct 2026
- Introduction to the Unified Futures Trading Account Bitrue · 16 Apr 2025 · Accessed 20 Oct 2026
- Borrowing and Repayment — Unified Futures Trading Account Bitrue · 16 Apr 2025 · Accessed 20 Oct 2026
- Using Take Profit and Stop Loss Bitrue · 29 Dec 2025 · Accessed 20 Oct 2026
- Bitrue Futures Order Types Bitrue · 18 Jun 2024 · Accessed 20 Oct 2026
- An Introduction to Bitrue ETF Bitrue · 21 Jan 2025 · Accessed 20 Oct 2026
- Beginners Guide to USDT Futures Bitrue · 24 Mar 2023 · Accessed 20 Oct 2026
- Bitrue collateral-loan product rules Bitrue · Accessed 20 Oct 2026
- Futures Trial Fund User Guide Bitrue · 8 Oct 2026 · Accessed 20 Oct 2026
- Enhanced Futures Trial Fund Rules Bitrue · 29 Jul 2026 · Accessed 20 Oct 2026
- Updated trial-fund redemption rules and leverage limits Bitrue · 11 Oct 2026 · Accessed 20 Oct 2026
- Trial Fund Settlement Rules upgrade Bitrue · 15 Jul 2026 · Accessed 20 Oct 2026
- Buy USDT with fiat Bitrue · Accessed 20 Oct 2026
- How to Deposit USDT Between Exchanges Bitrue · 9 Feb 2026 · Accessed 20 Oct 2026
- KYC Optimization and Upgrade Notice Bitrue · 14 Dec 2025 · Accessed 20 Oct 2026
- Keeping Your Funds Safe on Bitrue Bitrue · 7 Sep 2023 · Accessed 20 Oct 2026
- Bitrue insurance-wallet disclosure Bitrue · 25 Apr 2024 · Accessed 20 Oct 2026
- Bitrue Statement on Transparency Bitrue · 12 Nov 2022 · Accessed 20 Oct 2026
- Update on Bitrue Security Breach Bitrue · 14 Apr 2023 · Accessed 20 Oct 2026
- Lock Down Your Account in an Emergency Bitrue · 29 Sep 2026 · Accessed 20 Oct 2026
- Bitrue 2FA reset form Bitrue · Accessed 20 Oct 2026
- Bitrue PIN reset and account deletion guide Bitrue · 13 Nov 2025 · Accessed 20 Oct 2026
- Bitrue Privacy Policy Bitrue · 5 Sep 2024 · Accessed 20 Oct 2026
- About Bitrue Bitrue · Accessed 20 Oct 2026
- Submit a request Bitrue · Accessed 20 Oct 2026
- Scheduled spot-system maintenance Bitrue · 8 Apr 2026 · Accessed 20 Oct 2026
- Bitrue file-import instructions and support limits Cryptact · 14 Oct 2026 · Accessed 20 Oct 2026
- Historical Polish VASP announcement Bitrue · 6 Oct 2023 · Accessed 20 Oct 2026
- UK promotional-incentive restrictions Bitrue · 7 Oct 2023 · Accessed 20 Oct 2026
- Bitrue: Forging Ahead in 2026 Bitrue · 18 Dec 2025 · Accessed 20 Oct 2026
- Bitrue activity snapshot CoinGecko · Accessed 20 Oct 2026
- Copy Trading Frequently Asked Questions Bitrue · 14 Oct 2024 · Accessed 20 Oct 2026
- Copy Trading Beginner Manual Bitrue · 4 Aug 2025 · Accessed 20 Oct 2026
- Using Bitrue API Functions Bitrue · 25 Aug 2022 · Accessed 20 Oct 2026
- Bitrue Spot API documentation Bitrue · Accessed 20 Oct 2026
- Bitrue Futures API documentation Bitrue · Accessed 20 Oct 2026
- Bitrue AI product and user-control workflow Bitrue · Accessed 20 Oct 2026
This profile reports dated public information, including exchange-published services and terms. It does not independently test or guarantee trading, custody, pricing or withdrawals. Inclusion is not an endorsement. Permissions and protections apply only to the named legal entity, service and client category; check the current official records and your contract.
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