Bitonic: euro bitcoin trading, direct wallet purchases and OTC

Bitonic’s account route lets customers fund euros, buy or sell bitcoin and retain balances in Portfolio. Instant delivers purchased bitcoin to the customer’s own wallet. Both sit alongside the recurring Auto Invest product and business access. Choosing a route therefore affects custody and settlement as well as the fee: an account purchase and direct wallet delivery are different workflows.[1]

Auto Invest uses customer-defined plans, with purchased bitcoin held at Bitonic or delivered to a personal wallet. Bundling purchases can reduce repeated network charges compared with sending each small purchase individually. Holding and automatic delivery have different operational consequences: a funded plan can accumulate bitcoin internally even when no external wallet transaction has yet been made.[5]

The OTC desk serves individuals and businesses from €200,000, using an account manager and tailored settlement arrangements. The product page also describes assistance with storage and multisignature setups. It is an assisted large-order service, not simply a higher trading-volume tier in the ordinary app. Agree the execution and payout instructions with the desk before transferring the trade amount.[8]

Instant’s displayed total includes the listed components and is held for a limited period after starting the transaction. At 1%, €1,000 account turnover costs €10 before other applicable costs. Account opening and custody are free.[3]

Bitonic’s price explanation refers to international supply and demand, particularly Bitstamp and Kraken, and a variable margin. A displayed BTC/EUR reference therefore need not be the customer’s exact achievable conversion price. Review the final euro amount and bitcoin quantity together with the route-specific charges, especially when comparing a wallet-delivery purchase with an account trade.[4]

Auto Invest waives its service fee on the first €250 each calendar month. The payment and network charges remain, and only the portion above the allowance bears the ordinary service charge. The order confirmation separates the market purchase price from the effective exchange rate after charges. A small plan can therefore have zero service commission while still delivering less bitcoin than a fee-free market-price calculation would suggest.[6]

The OTC tariff calls the quote all-in, but the execution addendum describes an indicative quote excluding some costs and permits execution up to 2% away. Obtain the firm total and permitted deviation from the desk before confirming.[3][9]

The OTC addendum requires onboarding and receipt of funds before execution. Its software allocates the order across designated trading platforms; it does not describe execution on every external venue or publish a complete venue list. Assets can therefore pass through the specified platform arrangements while the order is being completed. The agreed settlement instruction matters alongside the indicative price.[9]

Euro deposits must come from a bank account in the Bitonic customer’s name. Portfolio offers iDEAL, manual SEPA, Easy SEPA and Bancontact, according to bank and country. With manual SEPA, copy the displayed banking details and reference exactly so the payment can be matched. Using a familiar company name as the payee is not enough if the account-specific reference is missing or wrong.[15]

For a first purchase or withdrawal delivering bitcoin to a wallet owned by the customer, the agreement permits a cooldown of up to one working day.[2]

For sales from an external wallet through Instant, bitcoin confirmation affects when the euro payout can be processed. The standard payout guide describes business-day processing, normally with transfers confirmed before noon included that day and weekend activity handled on the next business day. This is the external-wallet sale workflow, not a universal timing statement for every account-balance withdrawal.[17]

An optional urgent payout for an external-wallet sale costs 0.25%, at least €7.50, and is limited to €10,000. It gives manual priority after a network confirmation, on business days. The guide usually expects Dutch-bank arrival within an hour when sufficiently confirmed before 20:30 CET; later or weekend cases move to the next business day. Foreign-bank timing depends on instant-payment support. This option is unnecessary for the ordinary account-sale payout described by that guide.[18]

Auto Invest schedules are standing orders created in the customer’s own bank, with the amount, frequency and plan reference under the customer’s control. The dedicated setup FAQ says transfers below €5 are returned. A plan name must appear in the correct payment reference; changing a label without updating the bank instruction can prevent correct allocation. Review the bank standing order when changing or stopping a plan.[7]

The general purchase guide currently says Auto Invest starts at €10, while the dedicated standing-order FAQ specifies €5. Confirm the accepted amount in the chosen plan before setting up a small recurring bank payment.[1][7]

The custody policy assigns client EUR and BTC administration to Stichting Bitonic Payments, separate from the operating company. It describes segregated bank accounts and hot/cold wallets, individual entitlement records, full asset backing, and no lending or staking of those balances. Customers can choose hosted storage or withdrawal, but the hosted ledger and the coins in a personal wallet remain different custody states.[19]

Bitonic describes Dutch-hosted infrastructure and multisignature cold storage. Those are company security representations; a complete independently inspected current reserve audit was not available in the reviewed materials. The claimed controls help explain the design, while the customer’s legal claim and the practical ability to withdraw still depend on the service and custody arrangements.[20]

The account-security guide recommends a strong password, two-factor authentication, an offline copy of recovery material and an anti-phishing phrase. The phrase helps identify genuine account communications but does not authorise a payment by itself. Before replacing an authenticator or phone, check the recovery process and retain the necessary backup rather than assume email access will restore every function immediately.[21]

A telephone-number change starts with an email request, followed by an account upload of the requested identification selfie and dated note. After the change, Bitonic blocks withdrawals for two days. Successful account recovery therefore does not immediately restore withdrawal access.[22]

The 31 August terms update added a customer-chosen withdrawal block and associated cooling period. It also permits possible future custody charges after advance notice, while the current tariff remains the relevant charge schedule. A contractual ability to introduce a fee should not be reported as a fee already being collected. The same update describes a child-account feature as forthcoming, rather than confirming a live product.[23]

Bitonic’s deposit-guarantee FAQ states that accumulating bitcoin is outside the deposit-guarantee scheme. Calling a recurring product “saving” does not turn its bitcoin balance into an insured bank deposit or promise protection against price losses. No separate customer insurance limit was established in the inspected security material.[35]

The agreement requires adulthood, residence or an entity seat in the EEA, Switzerland or UK, and excludes US persons. Accounts are for the holder’s own use; third-party use needs written consent.[2]

Account deletion is available under account details after login. The deletion FAQ separately directs users to the privacy policy for retention. Export needed records and arrange remaining balances before requesting closure; deleting access and deleting all records held for legal reasons are different requests.[33]

The terms allow fourteen days to withdraw after termination; remaining bitcoin may then be sold and net euros returned. After five inactive years and unsuccessful contact efforts, Bitonic can terminate and return balances; an unpaid claim persists.[2]

General support uses [email protected], the website chat and contact form. Telephone 020-2265289 is listed Monday–Friday, 10:00–12:00; chat and written support display 09:30–20:30 on weekdays. The page targets a response within an hour for its written service, rather than guaranteeing resolution in that period. Use the published channels for verification or transfer enquiries and include the affected order identifier.[24]

Formal complaints can go to [email protected] or the supplied template without a complaint-handling fee. Bitonic says it acknowledges receipt within five working days and aims to finish within two months; otherwise it must explain the delay and give an expected decision date. The procedure provides a written reasoned outcome and allows an unresolved dispute to proceed to the competent court.[25]

A 29 June 2026 bank-partner interruption delayed SEPA, Auto Invest and the Worldline/Volt route while iDEAL/Wero and Bancontact remained available. This dated example shows why customers should identify the affected funding method rather than infer that every service is down. The notice anticipated recovery on the next business day; it is historical incident evidence, not a report of a continuing October outage.[26]

Bitonic’s 21 November 2025 announcement says the AFM granted a MiCA licence covering bitcoin exchange, custody, transfers and execution of client orders through OTC. This is a company statement. The AFM register landing page was accessible, but the individual register file was not retrieved, so the named permission remains company-attributed in this profile. A historic DNB registration should not substitute for verification of the later permission.[34]

The current agreement identifies authorisation number 41000024 and the separate client-assets foundation.[2]

Bitonic dates its foundation to 1 May 2012 and remains focused on bitcoin. Its longevity explains a substantial archive of older products, help text and branding. When evaluating a current account, distinguish that archive from today’s account trading, Instant delivery, Auto Invest and OTC workflows rather than assuming every historic service remains available.[30]

BL3P trading ended on 20 December 2024. The remaining website, used only for historical trading records, went offline on 4 May 2026, according to the April closure notice. Former customers can use their old BL3P email to access Bitonic and set a password through recovery if needed. BL3P is therefore a historic platform within this profile, not an additional active exchange listing.[31]

The legal disclosure page reports September 2026 turnover of approximately 189.13 BTC and €13.41 million. These are company-reported monthly figures, not daily turnover or a live order-book liquidity measure. The reviewed materials did not establish a comparable current active-user count, so this profile does not assign Bitonic a global size ranking from its operating history or app presence.[32]

Operator

Bitonic B.V.

Exchange model

Centralised

Service scope

Bitcoin/EUR account trading, direct wallet purchases, recurring plans and an OTC execution desk.

Client types

Retail clients

Pricing publication

Public pricing

Other names

BL3P; Bitonic Instant; Bitonic Auto Invest

Funding scope

Same-name euro banking and bitcoin transfers to verified wallet addresses.

Custody and asset handling

Hosted balances administered through Stichting Bitonic Payments; direct-wallet purchases use a separate delivery workflow.

Client eligibility

Adult residents or entities in EEA, Switzerland or UK; US persons excluded.

Support

Dutch email, chat, telephone and complaint channels with published weekday hours.

Authorisation and registration scope

Company claims AFM MiCA authorisation; independent individual entry not retrieved.

Exchange metadata checked 20 Oct 2026Source 1Source 2Source 3Source 8Source 14Source 15Source 19Source 24Source 30Source 31Source 32Source 34

The tax FAQ says annual statements are not currently available and suggests retaining holdings records. The custody policy instead describes generated transaction statements, holdings statements on request and a proactive fiscal overview. These documents are not fully aligned: request the actual statement available for the account and retain transaction history and year-end holdings rather than assuming a complete annual export exists.[27][19]

Bitonic’s DAC8 explanation says it collects tax residence and identifiers such as BSN or TIN, with company and beneficial-owner information where applicable, and reports annual transaction aggregates. It distinguishes those data from passwords and wallet keys. This describes the platform’s reporting workflow; it does not replace the customer’s own records of transfers, acquisition costs or activity elsewhere.[28]

For six months, eligible referrals receive 15% off the standard 1% Trade and Target fee, giving 0.85%. The referrer receives 15% of that paid fee, credited monthly in BTC and capped at €500 per month. Instant, Auto Invest and OTC are excluded. On €2,000 eligible turnover, the discounted trading fee is €17 and the referrer’s share is €2.55. The reward is conditional bitcoin credit; a separate reward-withdrawal delay is not specified.[29]

The terms describe an API for information exchange but do not enumerate trading or withdrawal scopes. Current authenticated order authority was not verified; historic BL3P integrations should not be assumed to operate on Bitonic accounts.[2]