BitOasis exchange profile: regional dealing, AED charges, custody and account access

BitOasis provides hosted spot dealing through Lite and Pro. The UAE agreement says displayed order books belong to external liquidity providers and orders are routed to them. The interface provides broker-dealer access to external liquidity; it does not establish an independent BitOasis matching venue.[2]

The May 2026 company overview describes more than 68 cryptoassets; the Pro fee guide separately describes more than 60 assets and 200 pairs. These are dated company descriptions with different scopes, rather than a reconciled live instrument inventory. Asset availability, quote currency and transfer support should be read at the individual market level.[3][4]

Maker status depends on adding resting liquidity. An order that executes against available liquidity takes it, even where the customer has entered a limit price. The published Pro description does not establish a universal maximum number of open orders, minimum increment or time-in-force rule across all pairs.[4]

For an illustrative AED 1,000 card deposit, 3.99% is AED 39.90. This isolates the stated processing charge: the payment confirmation determines whether it is added to the debit or deducted from proceeds, and any issuer charge remains separate.[6]

The 1 May cash-withdrawal page is internally inconsistent: its fee table shows AED 25 up to AED 25,000 and AED 65 from AED 25,000, while a later example still uses AED 10. The boundary at exactly AED 25,000 also overlaps. Treat the fee displayed for the actual withdrawal as essential; the older example cannot establish an all-in AED 210 minimum balance.[7]

No current numerical inactivity tariff was established from the inspected fee and closure material. That is an evidence limitation, not a promise of perpetual free account availability. Administrative restrictions, account deletion and the release of residual balances require separate treatment.[5][18]

Use the current account-specific payment reference. A bank confirmation establishes that a transfer was initiated, not that the exchange has received or cleared it. Keep the sending receipt and reference until the deposit appears in the appropriate wallet. Funding charges and third-party deductions remain distinct from the subsequent trading cost.[8]

For crypto deposits, use the network displayed on the receiving page. The April network notice excludes, among others, Polygon, Avalanche, Arbitrum, Optimism, BSC/BEP-20 and Omni. A similar-looking address is not evidence of support. The notice allows that some mistaken transfers might be recoverable for a fee, but recovery is neither universal nor guaranteed.[10]

The Travel Rule notice says transfers undergo compliance review and may take longer while sender and recipient information is checked. A blockchain transaction and an available platform balance are different stages. Keep the token, network, destination, amount, time and transaction reference for a transfer query.[11]

The Bahrain contract publishes a different banking timetable: fiat credit can take two to three working days and withdrawals up to five working days, subject to bank delays. It requires withdrawal to the linked bank account. These regional terms should not be replaced with the UAE help page’s shorter processing description.[23]

The UAE agreement names BitGo custody arrangements and Zand Bank client-money accounts. It retains customer ownership of balances, bars reuse without express written consent and says balances receive no deposit protection. These contractual provisions do not establish the size or recoverability of an insurance claim. A current per-client limit, shared policy aggregate and deductible were not established.[2]

The separate Bahrain terms say customers retain ownership of digital assets, which may be pooled with other customers’ holdings. They describe third-party custody and permit fiat to be held in Bahrain or, with regulatory approval, elsewhere. This is a distinct contract and does not establish identical custodians, account treatment or remedies for every regional user.[23]

The current KYC notice says client assets remain in segregated client accounts during verification. That company statement concerns account treatment; it is not a fresh independent reserve attestation, a guarantee that all withdrawals are immediately available, or a published insurance limit.[13]

Verification asks for government ID or passport, a liveness selfie, residential details, source of funds, intended activity and financial background. The wealth/income questions shown in the form support classification; they are not presented as a universal minimum deposit. The onboarding declaration prohibits using the account for payment services or P2P trading. Automated approval can be followed by manual review.[12]

A May update says the former verification tiers have been consolidated and existing customers may need renewed documents. During incomplete verification, customers can view balances but cannot initiate trading, deposits or withdrawals. It separately says existing orders and pending withdrawals continue normally. The notice’s UAE proof-of-address requirements include a recent original digital PDF, rather than a screenshot.[13]

For an unconfirmed instruction during an outage, preserve the order reference and reconcile its status before submitting a replacement. This is an operational precaution; the public support pages do not establish a staffed emergency telephone dealing facility with authority to open or close positions. The UAE terms ask that unauthorised or incorrect transactions be reported promptly and within 30 days.[2][19]

The transaction-history guide separates Pro trades, Lite purchases/sales, AED deposits and AED withdrawals. Monthly account statements are emailed. These are account records: the material does not establish a jurisdiction-specific tax computation or a guaranteed post-closure self-service export. Preserve required records while access remains available.[21]

VARA’s current firm-specific register lists BitOasis Technologies FZE as active under VASP reference VL/2024/11/001, issued 29 November 2024. The authorised activity is Broker-Dealer Services, with retail, qualified and institutional investors permitted. The record also gives CMA-VASP-0100000-0021. This verifies the stated UAE activity; it does not give the brand an unrestricted international exchange or derivatives permission.[22]

BitOasis announced a Category 2 cryptoasset-services licence from Bahrain’s central bank in June 2024. A current firm-specific CBB licence record with identifier was not independently inspected for this profile. The Bahrain statement therefore remains attributed, and the UAE VARA entry is not substituted for it.[26]

CoinDCX announced its acquisition of BitOasis on 3 July 2024, following an earlier investment. The announcement said the brand and leadership would continue. The shared group relationship does not make a UAE or Bahrain account an Indian CoinDCX account, nor does it establish that balances, fees or protection arrangements are interchangeable.[24]

The group’s 10 April 2025 update reported more than 840,000 BitOasis sign-ups, US$7.4 billion in transactions since inception and approximately US$252 million in assets under custody. These are dated company figures: sign-ups are not active traders, cumulative transactions are not daily volume, and custody assets are not revenue. They establish regional scale without manufacturing a current global ranking.[25]

The company’s current support overview dates its origins to 2015, while its acquisition announcement uses 2016. The discrepancy is retained as an origins-versus-launch uncertainty; it has no bearing on the present contracting entity.[3][24]

Operator

BitOasis Technologies FZE; BitOasis Bahrain W.L.L.

Exchange model

Centralised

Service scope

Lite and Pro crypto dealing, external-wallet transfers and VIP/OTC services.

Client types

Retail clients; Professional clients; Institutional clients

Pricing publication

Public and quoted pricing

Pricing scope

Public funding charges; the linked live trading ladder did not render for verification.

Funding scope

AED payment routes and supported crypto transfers; country and review restrictions apply.

Custody and asset handling

Hosted custody; UAE contractual ownership protections do not constitute deposit insurance.

Client eligibility

Regional onboarding and payment eligibility differ; UAE service is the main scope here.

Support

Official support tickets, [email protected] and formal complaints procedure.

Authorisation and registration scope

VARA independently lists the UAE entity as active for broker-dealer services; Bahrain permission is separately attributed.

Exchange metadata checked 20 Oct 2026Source 1Source 22Source 23

The current referral page advertises rewards of up to AED 200 each for the referring customer and new customer, tied to the new customer’s Lite activity during the first 30 days. The inspected summary does not establish the complete milestone ladder, withdrawal conditions or treatment on cancellation. An advertised maximum is not deposited cash or immediately withdrawable credit.[28]

The June 2026 Pro rebate campaign has ended. It ran from 15 to 30 June for qualifying UAE VIP users, with rebates on incurred trading fees and tier-dependent caps. Its deferred reward crediting is not a permanent reduction to today’s maker/taker tariff, and the campaign’s reference to excluded derivatives does not establish that a derivatives product is offered under the UAE broker-dealer licence.[29]

BitOasis links public API documentation from its May help guide. The documentation endpoint did not expose a readable specification during inspection, so this profile does not assert trading or withdrawal permissions, rate limits, revocation behaviour or persistence of existing orders after a key is removed. Those integration terms remain an explicit gap for an automated-trading deployment.[27]

For account deletion, iOS users can create the request through General Settings; Android and web users contact support. The guide describes a support process, not instant deletion, and says identity and transaction records are retained for eight years. Arrange residual-balance handling and retain statements before completing closure.[18]