Markets & services
Sections ↑Bitlo is a Turkish crypto exchange offering local-currency trading, hosted balances and a range of account tools. Its homepage claims more than one million users, over 300 crypto markets and TRY 150 million in average daily volume. These are company figures without a stated measurement window or active-trader definition; they indicate regional reach rather than a comparable global ranking.[1]
Core services and their scope
| Service | What the published material supports | Boundary |
|---|---|---|
| Spot order book | Orders appear in a depth table and execute when compatible instructions match. | A completed match is binding; an unfilled order can remain open.Source 4 |
| Convert | A simpler conversion between two selected assets. | Review the amount received; an interface shortcut does not establish the same execution price as the order book.Source 31 |
| OTC | A desk service starting at USD 50,000 per transaction. | The page requires an existing Bitlo membership; size eligibility does not fix the spread.Source 34 |
| Corporate accounts | A separate application requests company and business information. | Acceptance and applicable commercial terms remain part of onboarding.Source 17 |
The published API describes market, limit, stop-limit, chain and recurring-purchase order types. It also exposes time-in-force choices including good-till-cancelled, fill-or-kill and immediate-or-cancel. These are documented interface capabilities; pair-specific size limits and feature availability still need the current account or market configuration. A code example is not a live minimum-order schedule.[6]
Bitlo’s advanced web interface has separate open-order and historical-order views. It also contains an AI-assistant label. The inspected public interface did not establish that the assistant can place orders or move funds, or that every displayed control works identically on mobile. No autonomous trading authority is inferred from a navigation label.[26]
Fees & commercial terms
Sections ↑The public Global-branded tariff shows the following maker/taker ladder. The rates are commission percentages per executed trade. Because the site also uses TR branding, confirm the tariff and tier attached to the contracting account before applying this schedule to an order.[5]
Published Global commission ladder
At the Standard rate, a TRY 10,000 executed trade implies TRY 35 commission. A purchase and sale of the same notional would imply TRY 70 before price movement, spread and other charges. The inspected tariff did not establish a complete current tier-qualification matrix or tax treatment.[5]
Other cost components
| Item | Published treatment | What to check |
|---|---|---|
| TRY bank transfers | The company advertises deposits and withdrawals without an additional Bitlo fee. | That statement does not establish a sender-bank tariff.Source 11 |
| Crypto withdrawal | The charge is displayed on the withdrawal screen before confirmation. | Asset, network, fee and net amount received.Source 9 |
| OTC execution | A minimum transaction size is public; an executable spread is not fixed on the service page. | Request the complete quote and settlement instructions.Source 34 |
| Lock and Earn exit | The help page says early exit reduces the accrued reward. | The actual reduction and available term shown for the selected product.Source 15 |
Promotional zero commissions have their own boundaries. The USDT offer advertises seven days across USDT pairs; the under-24 campaign advertises an age-based concession. Neither should be extended to blockchain transfers or treated as the permanent Standard tariff. Current activation, expiry and account eligibility must be checked in the corresponding campaign.[30][28]
A separate recurring-purchase campaign advertises zero commission for that feature. Bitlo also offers seven days of commission-free trading after eligible two-factor-authentication activation. These are service or account incentives, rather than cash credited for unrestricted withdrawal.[29][36]
Deposits, withdrawals & operational limits
Sections ↑The terms permit funding from the customer’s own TRY bank account or their own crypto account. They require the account-specific deposit code where instructed, and allow security review to delay TRY transfers. Daily and monthly limits are set per customer and can change. Use the current deposit instructions rather than a remembered beneficiary or a historic holiday notice.[4]
Withdrawal rules that affect usable balances
| Item | Published rule | Operational consequence |
|---|---|---|
| Turkish lira | Minimum TRY 50; destination must be an own-name individual demand account denominated in TRY. | A different person’s bank account is not an interchangeable payout route.Source 37 |
| First crypto withdrawal | The Travel Rule guide states a minimum 72-hour waiting period. | A newly funded or traded balance may not yet be transferable.Source 7 |
| Subsequent crypto withdrawals | The guide states at least 48 hours after the relevant deposit, purchase, sale or conversion. | A completed trade does not remove the transfer waiting period.Source 7 |
| Stablecoin transfers | USD 3,000 daily and USD 50,000 monthly in the published guide and upper-limit FAQ. | Account-specific review and other restrictions can apply in addition.Source 7Source 35 |
| Crypto minimum | The applicable minimum appears in the selected asset’s withdrawal screen. | Check the quantity and network before arranging an onward transfer.Source 10 |
Transfer information includes sender and recipient identity details, wallet addresses and a transaction description of at least 20 characters. These requirements are separate from blockchain confirmations. For a crypto deposit, Bitlo’s January 2026 help notice additionally requires a confirmation form before crediting the account.[7][8]
Where another exchange sends the deposit, that originating platform must transmit and verify the required sender information. Missing or inconsistent information can leave funds unusable. A return may require the originating platform’s agreement; the customer is instructed to coordinate that return and notify Bitlo support. Seeing a successful blockchain transfer therefore does not by itself establish that the exchange balance is available.[8]
TRY bank funding and USDT trading are distinct. The OTC dollar threshold does not establish a US-dollar bank account.[4][34]
Custody & security
Sections ↑Bitlo holds assets within a hosted exchange account. Its security page says most crypto is stored offline, away from online systems. That is a company description of controls, without a verified percentage, named policyholder or per-customer insurance limit in the inspected material. No audited reserve/liability ratio or guaranteed recovery value is assigned here.[12]
Account-security actions
| Situation | Published route or control | Practical limit |
|---|---|---|
| Password change | Mobile settings include Security Settings and Change Password. | A fixed post-change withdrawal hold was not established in the retrieved help passage.Source 23 |
| Stronger login protection | The company supports two-factor authentication. | A promotional fee benefit is distinct from the protection itself.Source 36 |
| Unexpected access | The framework agreement requires prompt notification, no later than 24 hours after discovery. | Notify support immediately; that deadline is not a reimbursement promise.Source 20 |
| Phishing attempt | The official warning identifies fake sites seeking login and verification information. | Use the published support route; do not disclose passwords or authentication codes.Source 25 |
The account-security guidance emphasises a strong, unique password and gives the official support channels. Password recovery, a blocked transfer and an ordinary login problem are different cases. The public passages do not establish one universal release time after a security review, so an urgent payout should not be planned around an assumed instant reset.[24]
Onboarding & eligibility
Sections ↑Account activation requires application review, agreement acceptance, identity verification and address information when requested. Depositing money or completing an initial registration is not a substitute for activation. The reviewed public material did not support a complete current country-by-country eligibility matrix.[4]
The current KYC FAQ says people holding a Turkish foreign identity card can open an account, but their identity verification is conducted face to face rather than online. This is a consequential distinction for applicants who can access the English website but cannot attend an in-person verification process.[18]
An older foreign-ID notice used 24 April 2025 as a transfer deadline. It should be read as a dated transition notice alongside the current face-to-face KYC guidance, rather than used to infer that every foreign-ID applicant remains permanently excluded. Applicants with an older restricted account need account-specific confirmation before sending further funds.[19][18]
The corporate application is separate from an individual account and asks for the business’s activity and contact details. The existence of that form establishes an application route, not automatic acceptance, a universally higher withdrawal ceiling or permission to trade on behalf of unrelated people.[17]
Support & complaints
Sections ↑Published contact and escalation routes
| Need | Contact or route | Scope |
|---|---|---|
| Account or transfer assistance | [email protected]; 0850 532 68 40. | The deposit-help notice offers support seven days a week, 24 hours a day.Source 8 |
| API enablement | Customer support or [email protected]. | The API documentation directs customers here to obtain key-generation instructions.Source 6 |
| Security concern | Official call centre, feedback form or email. | The security guidance lists these channels; no measured response guarantee is supplied.Source 24 |
For a deposit dispute, retain the transaction hash, network, sender correspondence and confirmation-form details. A support message alone should not be assumed to release funds or cancel an open order.[8]
The framework agreement contains an account-closure process, while the data disclosure identifies balance and trading-history information among the records processed and retained for legal purposes. The retrieved passages did not establish a complete withdrawal-before-closure timetable or a specific inactivity charge. Arrange remaining balances and obtain the relevant records before requesting closure; account deletion should not be equated with immediate erasure of legally retained data.[20][22]
Authorisations & registrations
Sections ↑The Capital Markets Board of Türkiye lists Bitlo Kripto Varlık Alım Satım Platformu AŞ on its provisional operating list and identifies the former name as Bitlo Teknoloji AŞ. The regulator expressly states that presence on this transitional list does not mean the firm is authorised under the law. Its alphabetical row number is not a licence number.[2]
A different company, Bitlo Dijital Varlık Saklama Teknolojileri AŞ, appears on the regulator’s liquidation list with a custody-application designation. This is not the same legal name as the exchange company on the operating list. The two entries must be kept separate: the custody-application entry is not evidence that the Bitlo exchange has itself closed.[3][2]
Company & operating entities
Sections ↑The current website identifies the operator as Bitlo Kripto Varlık Alım Satım Platformu A.Ş. and dates the business to 2018. The user and market totals above are brand statements rather than audited active-account measures. The exchange is counted once in this series, including its former company name.[1]
Some indexed Bitlo pages direct membership to Bitlo TR. The regulatory finding above attaches to the exact Turkish company. An English-language page or a Global label is not evidence of a separate authorisation or unrestricted international onboarding.[11]
- Operator
- Bitlo Kripto Varlık Alım Satım Platformu A.Ş.
- Exchange model
- Centralised
- Service scope
- TRY and crypto spot trading, recurring purchases, portfolio baskets and OTC.
- Client types
- Retail clients; Institutional clients
- Pricing publication
- Public and quoted pricing
- Pricing scope
- Global-branded fee ladder is public; account tier, promotions and withdrawal charges require confirmation.
- Funding scope
- Own-name Turkish-lira bank transfers and supported crypto transfers.
- Custody and asset handling
- Hosted exchange account; the company describes predominantly offline crypto storage.
- Client eligibility
- Accepted identity-verified customers; foreign-ID applicants require in-person verification.
- Support
- 24/7 support by email and telephone.
- Authorisation and registration scope
- SPK provisional operating-list entry; the list expressly does not confer authorisation.
Exchange metadata checked 20 Oct 2026Source 1Source 2Source 4Source 5Source 8Source 12Source 17Source 18Source 34
Covered contracting entities
Additional services & account tools
Sections ↑Social Trading is described as portfolio sharing: a user permits publication of percentage allocations, while the total asset amount stays hidden. A follower can buy a chosen amount using the same percentage distribution. The published guide supports basket replication at the time of purchase; it does not establish continuous automatic copying of every later trade or rebalancing action.[13]
That distinction matters when a user stops following a portfolio. Disabling a social link should not be assumed to sell assets already purchased. The inspected guide does not provide a managed-copy disconnection or liquidation rule. Keep the actual holdings and any open trading instructions separate from the visibility of the followed portfolio.[13]
Recurring purchases let the customer choose a market, amount and schedule, with optional plan naming and a target. The page’s historical accumulation illustrations depend on past prices; they are not an interest rate or a forecast for the next period. The public explanation did not establish a universal insufficient-balance retry policy or a complete pause/cancel procedure, which should be checked in the active plan.[14]
Lock and Earn is marketed using the word staking, including for Bitcoin. The inspected material does not establish that every offered asset is delegated to a proof-of-stake validator. Assess the selected product’s actual yield source, lock period and early-exit terms instead of treating a common label as a single custody or consensus model.[16][15]
The API separates public market data from authenticated account functions. It documents balances, open and historical orders, order submission and cancellation. The reviewed endpoint directory did not document a withdrawal method. That is a limit of the published documentation, not proof that an enabled account key is harmless: trading authority can itself change holdings and incur costs.[6]
The electronic-notification principles identify customer/account references and holdings at the platform, custodian and banks as report content. The data disclosure also recognises trading-history records. These support the existence of account information, but a complete tax-ready export format, retention window and post-closure download procedure were not established. Save the relevant records while access remains available.[21][22]
The mobile-app page promotes recurring purchases, Lock and Earn, Social Trading and conversion. The feature list does not establish identical order controls, alerts or layout persistence across every device. The profile describes published features without claiming a device test or promising that logging out cancels a submitted instruction.[33]
A 2025 BAL/LTO removal notice illustrates how service availability can diverge: advanced trading and deposits stopped, existing orders were cancelled, and the assets were removed from recurring purchases and gift cards, while conversion and withdrawals continued under that notice. This is a dated example, not a current transfer guarantee. Check the specific asset’s latest announcement before relying on a saved plan or address.[32]
The capital-promotion page currently carries a TRY 2,500 headline despite an older TRY 1,000 URL. Its complete current qualification and cash-release conditions were not recoverable in this inspection. The headline is therefore not treated as an immediately withdrawable deposit, and is kept separate from the clearly scoped commission promotions described above.[27]
Sources & further reading
- Bitlo platform and company-reported reach Bitlo · Accessed 20 Oct 2026
- SPK provisional list of operating crypto service providers Capital Markets Board of Türkiye (SPK) · Accessed 20 Oct 2026
- SPK provisional list of entities in liquidation Capital Markets Board of Türkiye (SPK) · Accessed 20 Oct 2026
- Platform terms of use Bitlo · Accessed 20 Oct 2026
- Global-branded commission schedule Bitlo · Accessed 20 Oct 2026
- Bitlo API documentation Bitlo · Accessed 20 Oct 2026
- Travel Rule and crypto withdrawal waiting periods Bitlo · Accessed 20 Oct 2026
- Deposited crypto that cannot yet be used Bitlo · Accessed 20 Oct 2026
- Crypto withdrawal commissions Bitlo · Accessed 20 Oct 2026
- Crypto withdrawal minimums Bitlo · Accessed 20 Oct 2026
- About Bitlo Bitlo · Accessed 20 Oct 2026
- Published security approach Bitlo · Accessed 20 Oct 2026
- Social Trading and percentage portfolio sharing Bitlo · Accessed 20 Oct 2026
- Recurring purchases Bitlo · Accessed 20 Oct 2026
- Lock and Earn product explanation Bitlo · Accessed 20 Oct 2026
- Bitcoin-labelled staking product Bitlo · Accessed 20 Oct 2026
- Corporate account application Bitlo · Accessed 20 Oct 2026
- Identity-verification questions Bitlo · Accessed 20 Oct 2026
- Dated notice for foreign-ID customers Bitlo · Accessed 20 Oct 2026
- Crypto-asset services framework agreement Bitlo · Accessed 20 Oct 2026
- Electronic customer-notification principles Bitlo · Accessed 20 Oct 2026
- Personal-data disclosure Bitlo · Accessed 20 Oct 2026
- Changing an account password Bitlo · Accessed 20 Oct 2026
- Strengthening account security Bitlo · Accessed 20 Oct 2026
- Impersonation and phishing warning Bitlo · Accessed 20 Oct 2026
- Advanced trading interface Bitlo · Accessed 20 Oct 2026
- Capital-promotion page Bitlo · Accessed 20 Oct 2026
- Zero-commission offer for customers under 24 Bitlo · Accessed 20 Oct 2026
- Recurring-purchase commission promotion Bitlo · Accessed 20 Oct 2026
- Seven-day USDT-pair commission promotion Bitlo · Accessed 20 Oct 2026
- Convert interface Bitlo · Accessed 20 Oct 2026
- BAL and LTO market-removal notice Bitlo · Accessed 20 Oct 2026
- Official mobile applications Bitlo · Accessed 20 Oct 2026
- OTC service and minimum transaction Bitlo · Accessed 20 Oct 2026
- Crypto withdrawal upper limits Bitlo · Accessed 20 Oct 2026
- Two-factor activation commission offer Bitlo · Accessed 20 Oct 2026
- Withdrawing Turkish lira Bitlo · Accessed 20 Oct 2026
This profile reports dated public information, including exchange-published services and terms. It does not independently test or guarantee trading, custody, pricing or withdrawals. Inclusion is not an endorsement. Permissions and protections apply only to the named legal entity, service and client category; check the current official records and your contract.