Bitkub exchange profile

Bitkub combines an exchange service with a broker service for designated pairs. Check the route attached to the chosen market: order minima, quantity precision and external liquidity dependencies can differ even within the same account.[6]

The custody disclosure names Bybit Georgia Limited LLC as a source exchange. It also names Foris DAX Limited for Crypto.com, but marks that integration as in progress. The latter is not treated here as an already operational alternative route.[17]

The API FAQ describes price and creation-time ordering for the book. It says amending an order requires cancellation and a new order, and that automatic cancellation when a connection drops is not supported. A disconnected trading program should not be assumed to have removed its orders.[31]

For scale, a THB10,000 matched amount at 0.25% produces a THB25 fee before any applicable credit. The USDT-pair promotion that waived fees from 14 July to 12 August 2026 has expired; the table uses the published normal tariff.[10]

Fee credits offset trading charges in the THB market. They cannot be withdrawn or transferred as cash. The API FAQ separately says credits cannot be used through the public API; a credit balance should therefore not be included in an automated strategy’s fee assumptions without confirming its route.[31]

Crypto deposits carry no exchange deposit fee. Crypto withdrawal charges are variable and the tariff says they are refreshed four times daily in Thai time. The live asset-and-network table did not populate in the inspected page, so this profile does not freeze a BTC or USDT withdrawal quote.[40]

The invoice guide shows the final fee total as VAT-inclusive and separates its 7% VAT component. Trading fees, bank withdrawal charges and blockchain withdrawal charges remain different cost items; an exchange commission figure does not represent the total cost of moving money in and out.[35]

The bank tariff excludes TrueMoney, Pao Tang and other e-wallet funding. Transfer-with-slip users must send the precise displayed amount and upload proof within 24 hours. Non-compliant payments can take at least 72 hours to process.[11]

Ordinary THB withdrawals are quoted within 24 hours, with payment-gateway problems potentially extending processing to one to three business days. UOB has a THB700,000 per-transaction ceiling. Bank maintenance and the account’s own daily limit apply separately from the fee table.[12]

In the app, choose the receiving bank, review the amount and complete the required security confirmation within ten minutes. An unconfirmed instruction expires; once confirmed, a THB withdrawal cannot be cancelled. The first withdrawal to a selected bank can require an email OTP when passkey verification is not used.[13]

Internal transfers between Bitkub wallets have no transfer fee and a stated minimum of 0.00000001 units. External withdrawals follow the selected asset/network minimum, fee and daily limit. The correct network and any destination tag must accompany the address.[14]

The app guide adds face verification when a withdrawal reaches THB50,000 equivalent per transaction or THB200,000 cumulatively in the day. A passkey does not remove that additional check. Once a crypto withdrawal has entered processing, cancellation requires support; a transaction confirmed on the blockchain cannot be cancelled.[14]

These conditions apply to accounts approved from 31 March 2025. Class S customers face a temporary suspension of both THB and crypto withdrawals after their first THB deposit while the required identity checks are completed. Depositing successfully does not demonstrate that the account can immediately withdraw.[22]

For an unsupported-network deposit, the recovery guide quotes roughly 90 days for standard cases, potentially longer. The usual THB3,000 per-transaction recovery charge is waived for the first two requests; delisted or scam-token cases do not receive that exemption. Extra gas can apply, and recovery is conditional. Check the receiving network before sending rather than relying on later recovery.[16]

Passkey setup is available through web and app, with up to ten passkeys per account. The guide requires supported devices and specifies app 3.31.1 or later, iOS 16 or later, or Android 10 or later. Once activated, passkey verification replaces the ordinary withdrawal-verification methods until it is removed.[19]

The service-limitations notice makes access conditional on the law of the customer’s location and allows the operator to change regional conditions. The inspected notice does not provide a complete country whitelist, so foreign-document acceptance is not presented as permission for every overseas resident.[27]

Bitkub’s current FATCA guide expressly describes W-9 documentation for US persons and relevant W-8BEN documentation for non-US persons. That is evidence of an account-documentation process, not a statement that Thai permissions authorise services in the United States or that every applicant will be approved.[26]

Periodic KYC reviews can change daily limits upward or downward. Customers can generally continue using the account after submitting the requested update while it is reviewed, but missed deadlines can suspend features. An old approved limit should not be treated as permanent.[28]

For an account freeze, the app and Bitkub LINE Connect offer self-service routes. Support can restrict selected functions—such as crypto withdrawals or trading—or all functions, with or without login access. Specify the required scope and retain the completion email. A security freeze is different from a charge for leaving an account unused; no quantified general inactivity tariff was established.[29]

The September 2026 maintenance notice explains that trading downtime can also prevent cancellation. It tells customers to consider cancelling pending orders before maintenance and says a scheduled DCA cycle inside the outage is skipped. The published notice is an example of operating instructions, not a claim that the exchange is currently suspended.[37]

On 23 July 2026, the SEC filed a criminal complaint against Bitkub and former directors Sakolkorn Sakavee and Thaweesap Rawan over allegedly false capital reports; it also accused the former directors of false document entries. The SEC says a May 2021 cyberattack involved roughly THB1.7 billion across 16 cryptocurrencies, with replacement assets procured from 31 October 2021. The alleged reporting period was 10 May–30 October 2021. The announcement describes investigation, possible prosecution and court adjudication as subsequent stages; it does not establish a conviction.[3]

The operating company is Bitkub Online Co., Ltd., with a published Bangkok office at 2525 FYI Center, Tower 2, 11th floor, units 2/1101–2/1107, Rama 4 Road, Khlong Toei. The named legal operator matters when reviewing the user agreement or addressing an account dispute.[30]

The homepage inspected on 20 October 2026 claims more than 5 million registered exchange users and THB450 million in fully paid registered capital. These are operator statements: registered accounts are not a count of active traders, and company capital is not a customer insurance limit.[1]

CoinGecko’s 20 October 2026 snapshot reported approximately US$31.0 million in 24-hour spot trading volume, with 327 coins and 337 pairs. The figure is a time-sensitive reported market snapshot, not audited revenue, deposits or unique customers. Aggregate turnover also does not show the executable depth of an individual order.[4]

Operator

Bitkub Online Co., Ltd.

Exchange model

Centralised

Service scope

Thai centralised spot exchange and designated broker pairs, THB banking, crypto custody and transfer services.

Client types

Retail clients; Institutional clients

Pricing publication

Public pricing

Pricing scope

Published THB and USDT trading rates, bank-dependent THB charges and variable crypto withdrawal fees.

Funding scope

Own-name Thai banking and supported crypto transfers; new-account classes and verification can constrain withdrawals.

Custody and asset handling

Exchange custody with named third-party custodians; statutory Thai deposit protection does not cover the deposited funds or crypto.

Client eligibility

Personal applicants must be at least eighteen; foreign and enterprise routes exist, subject to KYC and location-specific conditions. Thai general customers use the app for crypto withdrawals.

Support

24/7 Customer Happiness by chat, email and telephone; separate complaint ticket intake.

Authorisation and registration scope

Bitkub Online Company Limited is listed by the Thai SEC for exchange and broker services in cryptocurrency and digital tokens.

Exchange metadata checked 20 Oct 2026Source 2Source 17Source 30Source 23Source 15Source 27Source 12Source 22Source 10Source 1

A third-party program holding trading or withdrawal permission can act within that grant. No native copy-trading arrangement with verified leader-exit or profit-sharing terms was established in the inspected service material. API authorisation is therefore described as account access, without assuming a managed copying relationship.[34]

Auto DCA supports selected assets and can lose an individual asset without ending ordinary spot access. For example, ADA was removed from Auto DCA on 31 August 2026, with remaining plans cancelled automatically, while its ordinary trading and transfers continued. Review current plan eligibility independently of the spot listing.[39]

Completed THB deposit and withdrawal views were limited to 90 days from 14 July 2026 across the ordinary web pages, app views and public API. The notice directs customers needing older records to the website’s History page. An empty recent-history response is not evidence that an older transfer never occurred.[36]

Bitkub emails an encrypted daily tax invoice when a customer has successful transactions. It summarises trading and withdrawal fees and VAT, with one invoice per customer per active day. This fee document should be retained alongside transaction history; it does not by itself calculate an investor’s capital gains.[35]

Broker asset access can depend on the source exchange. In the PONKE discontinuation, Bitkub identified Bybit Georgia’s cessation and set 9 October 2026 as the end of self-service withdrawals. Its notice directs later withdrawals to support and quotes THB3,000 per transaction for that assisted process. That is a specific post-delisting charge, not a general monthly inactivity fee.[38]