Bitazza exchange profile

CoinGecko’s page retrieved on 20 October 2026 displayed approximately US$36.7 million of reported 24-hour spot turnover, with 107 coins and 169 pairs. Its venue reference points to the global trading domain, so this cannot be presented as turnover solely attributable to the Thai licensed company. A comparable independently verified active-customer total was not established.[28]

Prefunded balances at external venues can constrain order size. Price-time priority and multiple liquidity sources describe the routing method; they do not establish measured execution quality for every order.[3]

The public app page advertises limit orders, but a comprehensive current pair-by-pair minimum, tick-size and maximum-open-order schedule was not established. A general investment minimum from a token article should not be applied across the catalogue. The selected order ticket and accepted account limits determine what can be submitted.[17]

Hypothetical THB100,000 trades cost THB250 per leg or THB500 for two equal-value legs. A THB100,000 withdrawal costs THB20; THB5 million costs THB50. This excludes spreads, price movement, network expenses and discounts.[2]

Conversion uses OpenExchangeRates inputs and a spread reflecting market, funding, hedging and transfer costs. Compare net assets and THB proceeds alongside commission. Liquidity-provider volume rebates can accrue to Bitazza without being passed to customers.[3]

The app landing page still advertises an FDM discount ceiling of 70%, whereas the fee page says up to 75%. That difference is left visible instead of assuming every FDM holder qualifies for the highest reduction. The token holding, fee-payment setting and current tier need confirming together.[17]

The fee page now permits THB withdrawals exceeding THB2 million per transaction and describes processing around the clock. That supersedes the older self-service cap still present in the OTC FAQ. It does not override the individual account’s daily allowance or a compliance restriction.[2]

A specific transfer restriction took effect on 23 August 2026. Bitazza Thailand barred deposits and withdrawals to or from HTX, Rapira, Aifory Pro, ABCeX, WhiteBird, NoOnecrypto INC., Tradex, Monease Ltd, BitPapa, Exnode and EXMO. The notice says transfers after 22 August, 23:59 GMT+7 can be frozen and that it cannot release or recover them. No later reversal was established. This restriction concerns named counterparties, not a blanket suspension of all crypto withdrawals.[10]

The custody disclosure names Gabriel NS Limited in Hong Kong as a third-party custodian and identifies TCSP reference TC007799. That is Bitazza’s stated arrangement; the cited reference has not been independently matched here to a current Hong Kong register. The disclosure also warns that financial distress can prevent return of the full amount or an immediate return of assets.[4]

Bitazza states that neither customer fiat nor digital assets are protected under Thailand’s Deposit Protection Agency legislation. No separate per-client private-insurance policy, aggregate policy limit or coverage wording was established. Holding assets with a disclosed custodian and having a broker licence do not themselves determine compensation after an operational loss.[4]

For that KYC/EDD process, use the registered-email instructions and official in-app chat. The notice explicitly says Line OA is not the KYC/EDD support route. Its withdrawal availability applies to the described verification restriction and cannot be extended to sanctions freezes, a voluntary deactivation or the blocked-counterparty transfers.[13]

The ordinary Thai terms require users aged at least 20 with contractual capacity, satisfactory KYC/CDD and any required enhanced checks. Accounts are for the applicant’s own use, with sanctions and unlawful-source restrictions. The public documents do not establish one affirmative worldwide residency list.[1]

The 2025 KYC transition expanded three levels to five and mapped existing levels 1, 2 and 3 to 3, 4 and 5. New verification was described as taking three to seven business days. Those are published administrative expectations; an individual review can require further evidence.[6]

DigiPay accepts eligible foreign visitors using passport, entry evidence and the relevant visa or exemption route. Its landing page describes automated and manual verification. A tourist payment account is distinct from eligibility for an unrestricted ordinary brokerage account.[14]

The support guide identifies in-app chat, the official Thailand Facebook Messenger route and email for access issues, trading disruptions and transfer delays. It does not document an authorised emergency telephone order desk or a guaranteed outage execution service. The January 2026 device notice advertises a 24/7 service centre, which concerns availability rather than an outcome deadline.[12][11]

The execution document permits downloading trading activity from the Activity tab and encourages retaining it regularly. These files support reconciliation, but the inspected disclosure does not establish automatic tax calculation or a complete statement covering a separate Global account and DigiPay partner wallet.[3]

The general terms refer contractual disputes to arbitration administered under Thailand Arbitration Center rules. An ordinary support ticket and commencing arbitration are different steps; no mandatory preliminary complaint-resolution clock was identified in that clause.[1]

The Thai SEC’s current service-provider list includes Bitazza Co., Ltd. in the non-securities digital-asset broker categories for cryptocurrencies and tokens. This supports the scoped brokerage description. It does not list the brand there as a licensed exchange or dealer.[19]

The inspected enforcement register still labels the February exchange case and March Freedom Card case as under inquiry. The complaints are allegations in an investigation process, not final court convictions. The current broker entry and those proceedings answer different questions and are both relevant to the profile.[23]

The SEC company detail identifies Bitazza Company Limited, Thai company number 0115561017992, incorporated on 10 July 2018. It gives a Bangkok address in Phra Khanong Nuea, Watthana. The registration identifies the company; its financial-service scope comes from the separate licence record.[20]

Bitazza Global’s 2 April 2026 statement says international services continue while acknowledging local access limitations, including Thailand. It directs Thai residents toward the local service. That statement neither reverses the Thai blocking action nor transfers Global account assets or liabilities into the Thai licensed company.[26]

Operator

Bitazza Company Limited (Thai brokerage)

Exchange model

Centralised

Service scope

Thai brokerage, OTC and separately contracted tourist payments.

Client types

Retail clients; Institutional clients

Pricing publication

Public and quoted pricing

Other names

Bitazza Thailand; Bitazza Global

Pricing scope

Public retail tariff; OTC quotes and conditional discounts.

Funding scope

THB banking and crypto; destination restrictions apply.

Custody and asset handling

Hosted balances with disclosed third-party custody.

Client eligibility

Local KYC; ordinary account minimum age 20.

Support

Official in-app assistance and OTC enquiry form.

Authorisation and registration scope

Thai crypto/token broker entry; separate investigations and Global restrictions.

Exchange metadata checked 20 Oct 2026Source 19Source 1Source 4Source 2Source 26

DigiPay’s September 2026 contract assigns crypto conversion to Bitazza and the THB e-money wallet and PromptPay payments to T2P Co., Ltd. Crypto withdrawals must return to the customer’s own originating wallet/source; third-party transfers are excluded. This is not the ordinary account’s bank-withdrawal service.[15]

At pilot expiry, the DigiPay contract provides a three-month wind-down period for asset withdrawals. Remaining crypto can subsequently incur 0.25% monthly, minimum THB300, after advance notice; a balance no greater than THB300 can be fully consumed. This fee does not apply to the THB e-money balance. Its own wallet terms can have separate inactivity charges, which were not established here.[15]

The Bitazza API reference distinguishes users, accounts and operator-assigned permissions. Trading authority covers associated accounts and instruments; operator privileges reach further. Deposit/withdrawal functions are separately permissioned. An administrative endpoint appearing in the catalogue is not a retail user entitlement, and the reference alone does not establish that every function is enabled for a Thai account.[27]

Since 1 May 2026, the Thai app requires Android 10 or later. Users on unsupported hardware need a supported access method to manage their account. The requirement changes the device software that can connect; it does not itself cancel an existing market instruction.[11]

The retained TradingView announcement describes an initial chart-data integration and a later planned direct-trading phase. A chart on TradingView is not evidence of a currently enabled Thai execution connection. No AI manager with discretionary account authority was established from the API or app materials.[18][27]

A prominent cash referral campaign ran from 9 September to 9 November 2025: THB100 per qualifying referral, up to THB1,000, subject to KYC and claiming the mission. It promised THB credits within 14 days after the campaign ended. That is an expired cash offer, separate from FDM points and present fee discounts; it is not treated as a current account-opening bonus.[16]