Services and trading structure
Sections ↑BigONE offers centralised crypto trading through spot markets, perpetual contracts, conversion and automated strategies. Its product documentation also covers margin borrowing, leveraged tokens, tokenised equities and Earn arrangements. Access and account treatment differ by product; the global platform and BigONE Eurasia have separate contractual scope.[1]
The global agreement identifies its provider as BigONE and the BigONE team, without a precise incorporated counterparty. That limits the legal-entity conclusions possible for a global account. The named Eurasia company and its permissions are described separately below.[2]
At a glance01
Product and balance structure
| Product | How it operates | Account consequence |
|---|---|---|
| Spot markets | Buy and sell supported cryptoasset pairs. Available balance and funds locked in open orders are reported separately. | A pending purchase can reserve money that is therefore unavailable for a new order. Cancellation releases an unfilled reservation.Source 37 |
| Perpetuals | Contracts use margin, mark-price settlement and maintenance requirements. | The risk engine can take control during liquidation and close positions until requirements are restored or the position is fully liquidated.Source 4 |
| Leveraged tokens | Products such as BTC3L/BTC3S trade through a USDT market and rebalance the underlying exposure. | The holder does not post conventional position margin, but rebalancing can erode value and the token can approach zero. A multi-day return need not equal three times the underlying return.Source 5 |
| xStocks | The July 2025 Q&A describes price exposure to US stocks or ETFs through tokens, bought via spot or conversion. | No shareholder voting rights or cash dividends; issuer/custodian exposure remains. The documented minimum is $10, subject to the available market.Source 6 |
| Earn | The financial-service agreement describes access to third-party projects and distribution of their returns. | Project-chain loss is excluded from the platform’s responsibility in that agreement. Product-specific redemption conditions matter; an Earn allocation is not simply an idle trading balance.Source 8 |
| Flexible loans | Secured borrowing has no fixed term and allows partial or full repayment. Interest is calculated hourly, including a partial hour. | The agreement’s formula includes accrued interest. Collateral is returned after debt and interest are repaid; its separate authorisation permits use, lease and secondary pledge during the commitment.Source 10 |
CoinGecko’s 20 October 2026 snapshot reported about $540.4 million in 24-hour spot turnover across 213 coins and 218 pairs. These are reported activity figures, not a count of funded customers or a measure of the liquidity available for every trade.[3]
Trading fees and other charges
Sections ↑Pricing & charges02
Published pricing by service
| Service | Published basis | Practical scope |
|---|---|---|
| Spot/VIP | The FAQ updated 15 September 2026 gives a 0.2% base rate, with points-based reductions down to 0.06% for qualifying users. | Five named tiers run from bronze to challenger. Scores, rather than the tier name alone, affect the rate. Check the account’s applied fee before trading.Source 11 |
| Perpetual trading | The retained contract fee page states maker 0.02% and taker 0.06%. | This public page is dated September 2022. It is a published reference rate; current market or promotional overrides must be checked in the trading interface.Source 12 |
| Perpetual funding | Funding passes between long and short positions at funding intervals. | The same fee guide says BigONE does not take a separate fee on funding. Funding entries appear in trade history; the rate changes.Source 12 |
| Leveraged-token charges | Published base trading rate 0.2%; daily management fee 0.1%, reflected in net asset value. | The guide charges holders at 00:00 Beijing time and permits temporary rate changes for some products. The management charge covers underlying hedging costs; it is additional to buying or selling the token.Source 13 |
| Convert | No separate handling fee is stated. | Review the quoted amount received before confirmation. The completed exchange settles into Funding; zero handling fee does not establish that its quote equals the spot order-book price.Source 14 |
| Margin borrowing | The margin agreement calculates simple interest hourly at one twenty-fourth of the displayed daily rate; the first hour is charged immediately. | Interest is collected every seven days. Insufficient available balance can trigger asset sales for payment, and unpaid debt can restrict withdrawals and OTC selling.Source 9 |
| Prediction markets | 0.5% execution fee plus 0.5% currency conversion fee: 1% on buys and sells. | The supplementary rules state no fee for an unsuccessful order. All displays/payments use USDT, with conversion included in that quoted charge.Source 7 |
VIP points use activity from the past three months; advanced points refresh every seven days. ONE-funded VIP benefit subscriptions activate immediately and renew automatically unless cancelled through Purchase History and Subscription Management. The FAQ says fee discounts do not stack: the platform applies the most favourable eligible discount. This subscription is a separate decision from merely holding a trading account.[11]
Deposits, withdrawals and currency handling
Sections ↑Regional comparison03
Moving money and cryptoassets
| Route | Process and cost | Availability or timing |
|---|---|---|
| Internal balances | Funding receives deposits and initiates withdrawals; Spot and Contract accounts have separate purposes. Internal transfers are described as instant and free. | Funds sitting in Spot cannot collateralise a Contract position until transferred. This operational separation does not establish legal segregation in insolvency.Source 15 |
| External crypto withdrawal | Use Funding Account → Withdrawal. The preview shows the network charge and net amount received. | Basic identity verification is required. The withdrawal history gives status and details; use the supported asset, network and any required memo.Source 16 |
| Fiat/merchant access | The retained OTC FAQ documents merchant offers, one-click trading and a Simplex card route. | That FAQ dates to October 2021. It does not establish a currently available bank/card method in every country; verify the live provider, quote, limits and settlement instructions.Source 17 |
| Purchased OTC tokens | The OTC guide specifies a T+1 restriction: bought tokens can be withdrawn after 24 hours. | A completed merchant purchase therefore need not be immediately transferable off-platform. Separate banking/provider delays may affect the purchase itself.Source 17 |
| Converting a balance | Preview the quoted conversion, then confirm; received assets settle directly in Funding. | All Records on the Convert page holds its transaction history. A conversion changes which asset you hold, even when no distinct handling fee appears.Source 14 |
Custody, security and loss allocation
Sections ↑BigONE disclosed a hot-wallet attack on 16 July 2025 and estimated a $27 million loss. It said private keys remained secure, the attack path had been contained, and it would cover the losses using internal reserves plus external borrowing for other affected tokens. These are the exchange’s incident and compensation statements, rather than an independently verified insurance payout. The September 2026 update header on the retained notice does not change the incident date.[22]
Protections & eligibility04
Protection and restriction mechanisms
| Mechanism | Established scope | Consequence |
|---|---|---|
| Login and asset security | The security guide separates email verification, 2FA, identity verification and an Asset PIN. | The stronger level requires the PIN for withdrawals. Passing one layer does not remove the requirements attached to another.Source 19 |
| Password recovery | The current app reset guide imposes a 24-hour suspension on withdrawals and transfers after resetting the password. | It says these functions resume automatically after that period. This is a recovery hold, not a promise that every compliance or asset-specific restriction ends then.Source 20 |
| Perpetual liquidation fund | The perpetual agreement applies its insurance fund first to liquidation deficits, followed by a societal clawback if that fund is depleted. | Profitable users for the day can face the described clawback. This trading-loss mechanism does not establish personal insurance against exchange hacking or insolvency.Source 4 |
| Earn restoration after the incident | A notice dated 18 July 2025 states that Earn-product withdrawals had been restored, with the prior product rules unchanged. | Its September 2026 header is an update date. The notice supports that specific restoration; it is not a blanket guarantee about all wallets or future redemption timing.Source 23 |
Who can use the exchange
Sections ↑Regional comparison05
Eligibility and verification scope
| Account or service | Published position | What must be checked |
|---|---|---|
| Global BigONE | The global agreement excludes US citizens and residents and requires legal capacity and compliance with applicable restrictions. | A website, quote currency or app-store listing does not establish permission to use the service from a particular country.Source 2 |
| Identity tiers | The February 2025 web guide lists up to 50 BTC per day for basic KYC and up to 100 BTC for advanced KYC. | Basic checks require personal/document details and facial verification. Advanced verification is completed through the app. These are published ceilings, subject to account and risk controls.Source 18 |
| xStocks | The product Q&A limits access to certain non-US countries and regions. | Crypto spot access does not itself establish eligibility for tokenised stock products.Source 6 |
| Earn | The retained financial-service terms require basic identification and state that the service is not open to new users in mainland China and Hong Kong. | That is an Earn-specific provision in a July 2022 agreement; it should not be converted into a comprehensive current country list for every BigONE service.Source 8 |
Support, outages and records
Sections ↑Published customer-contact routes
Account deletion and follow-upEmail
[email protected]Source 21
Scope Email route expressly given for account closure; support assists the process.
Help-centre ticketWebsite
https://bigone.zendesk.com/hc/en-us/requests/newSource 16
Scope Account and transfer enquiries; use an existing case when following up.
Website HelpWebsite
https://bigone.comSource 16
Scope The withdrawal guide directs users to the Help control.
Hours 24-hour service stated
Eurasia regulatory complaintsEmail
[email protected]Source 26
Scope The regional agreement gives this AFSA escalation route for its own customers.
Outage instructions depend on the notice. During the July 2025 restart, BigONE enabled cancellation before order entry, with a 30-minute interval planned; withdrawals followed a separate reopening decision. An order remaining on the server therefore needed attention even while new trading was unavailable. The guide did not establish an emergency telephone dealing service.[24]
The 19 October 2026 PRL-to-PEARL notice illustrates a different event: selected spot/Convert markets were suspended, open orders cancelled and AMM liquidity removed, while deposit and withdrawal availability awaited the migration. It said balances were unaffected by the ticker change. A ticker migration should therefore be read market by market, rather than treated as general exchange downtime.[25]
At a glance06
Records and account exit
| Task | Available instructions | Practical consequence |
|---|---|---|
| Review account activity | The retained account guide filters history by account, asset, period, flow direction and capital type. | Its interface instructions date to January 2021; check the present menu rather than expecting identical screen labels. Product balances and histories need reconciling separately.Source 38 |
| Close the account | Email support after withdrawing funds and downloading transaction history. The deletion guide says a deleted account cannot be accessed or reactivated. | Preserve records before requesting closure. The inspected guide does not specify an export format, tax report or universal inactivity charge.Source 21 |
Legal entity and regulatory scope
Sections ↑Entities & regulation07
Counterparties and permissions
| Scope | Primary evidence | Boundary |
|---|---|---|
| BigONE Eurasia | The February 2024 agreement names Bigone Investment Ltd., BIN 230740900475, established in the AIFC, for spot trading and custody. | It governs the Eurasia platform and accepted regional clients. The global agreement’s brand-only description does not demonstrate that every global customer contracts with this company.Source 26 |
| AFSA-G-LA-2023-0008 | On 20 October 2026, the AFSA register displayed active FinTech Lab status for custody, principal/agent dealing, exchange and clearing-house activities. | The record also displays 31 October 2026 under its future-dated “Licence not active since” field. Status should be rechecked after that date; the profile does not infer renewal.Source 27 |
| AFSA-G-LA-2023-0009 | The same-day register displayed active FinTech Lab permission to operate a Digital Asset Trading Facility. | This second record also displays 31 October 2026. It is a specific testing-regime permission, not a worldwide authorisation for the brand’s complete product menu.Source 28 |
Company context and scale
Sections ↑The facts08
Company and operating context
| Measure | Value | Context |
|---|---|---|
| Android developer | The official Google Play listing names BIGONE INVESTMENT CORPORATION at Sertus Chambers, Mahé, Seychelles. | This is the app developer disclosure; it does not resolve the separate global account counterparty.Source 29 |
| App distribution | The same listing showed 100K+ downloads and an update dated 1 October 2026. | Downloads on one store are not registered or actively trading customers.Source 29 |
| Market breadth | CoinGecko’s inspected snapshot covered 213 coins and 218 spot pairs. | Listings and reported volumes can change; total exchange turnover does not show the depth of a specific order book.Source 3 |
- Operator
- The global agreement names BigONE/the BigONE team; BigONE Eurasia separately names Bigone Investment Ltd.
- Exchange model
- Centralised
- Service scope
- Global crypto spot, conversion, perpetuals and related products where eligible; separately scoped BigONE Eurasia spot and custody.
- Client types
- Retail clients; Institutional clients
- Pricing publication
- Public and quoted pricing
- Funding scope
- Crypto deposits/withdrawals via Funding; internal transfers and separately verified merchant/card routes.
- Custody and asset handling
- Exchange-controlled account balances; distinct trading, Funding and strategy allocations. Futures liquidation fund is product-specific.
- Client eligibility
- Global terms exclude US citizens and residents; identity and additional product/regional restrictions apply.
- Support
- Help centre and website support; [email protected] for the documented closure process.
- Authorisation and registration scope
- AFSA FinTech Lab permissions verified for Bigone Investment Ltd. only; global legal counterparty not precisely identified in the inspected agreement.
Exchange metadata checked 20 Oct 2026Source 1Source 2Source 26Source 27Source 28Source 15Source 16
Covered contracting entities
Automation, rewards and execution controls
Sections ↑At a glance09
Automation authority and stopping behaviour
| Feature | What it can do | Control or exit consequence |
|---|---|---|
| Futures copying | Orders are sized proportionally to the lead trader’s capital. Adding margin by the leader does not automatically add yours. | Insufficient funds, small calculated orders, partial execution or excessive slippage can prevent a copy. Profit share is settled every seven days and postponed another seven if positions remain open.Source 30 |
| Copying balance and Stop | Starting a copy transfers money from Futures to a separate copying account. My Copies shows positions/history and a Stop control. | The tutorial says Stop ends copying but does not specify the fate of every already-open position or the return timing of the balance. Confirm those in the exit dialog and check residual exposure.Source 31 |
| AI Rebalance | The documented mechanism trades 2–10 selected assets back towards chosen weights by ratio or time; weights, conditions and investment can be edited while running. | Configured take-profit or stop-loss conditions stop the strategy and sell its assets for USDT. Small allocations may sell without rebuying until the minimum order is met. This is trading authority, despite the AI branding.Source 32 |
| Smart DCA | The launch documentation describes scheduled or price-range purchases in one asset, plus configured automatic selling. | Users specify selling range, interval and quantity. Enabling both functions authorises future buys and sells, rather than merely sending price reminders.Source 33 |
| API connections | Separate scopes cover balances/history, order creation/cancellation, Convert, contract access and withdrawal execution. Keys support an IP whitelist of up to 20 addresses or ranges. | Deleting a key immediately removes connected applications’ access. The guide does not say deletion cancels existing orders; check open orders separately.Source 35 |
| Automated external transfers | The wallet guide documents withdrawal execution and requires destination addresses in the platform’s Trusted Address list. | Trading permission and withdrawal permission have different consequences. A key with withdrawal authority can move assets off the exchange, within the documented permission/address controls.Source 15 |
At a glance10
Orders, rewards and committed balances
| Item | Published rule | Operational effect |
|---|---|---|
| Spot order choices | The API describes limit, market, stop-limit and stop-market orders. IOC fills available quantity then cancels the remainder; post-only rejects or cancels an immediately marketable order. | A stop-limit trigger does not assure a fill; a stop-market can execute beyond its trigger price. Use the relevant market’s actual order controls.Source 36 |
| Minimums and trading interruptions | The spot API publishes pair-specific quantity precision, price precision and minimum quote value. Its maintenance error requires the bot to stop and alert a human. | A rejected instruction is not an executed trade. Reconcile order status and locked funds when restarting; there is no single justified minimum for every market in the inspected guide.Source 37 |
| Trial funds | The 16 September 2026 reward-distribution notice describes a 30-day futures trial fund: non-transferable and non-withdrawable, with only generated profits withdrawable. | It offsets losses, trading charges and funding. That completed campaign is evidence of this reward format, not an ongoing offer or a cash balance equal to the displayed trial amount.Source 34 |
| Prediction-market orders | The June 2026 supplementary rules route orders to third-party markets, specify a 2 USDT minimum and all-or-nothing matching, with failed orders refunded. | Filled orders are final; BigONE says it cannot change the oracle result. Upstream invalidation or disputes determine the applicable refund. Review the particular event rules before committing.Source 7 |
Sources & further reading
- BigONE product overview BigONE · Accessed 20 Oct 2026
- BigONE User Agreement BigONE · 1 Oct 2026 · Accessed 20 Oct 2026
- BigONE market statistics CoinGecko · Accessed 20 Oct 2026
- Perpetual Futures User Agreement BigONE · 9 Aug 2026 · Accessed 20 Oct 2026
- Leveraged ETF Product FAQ BigONE · 18 Jun 2025 · Accessed 20 Oct 2026
- xStocks U.S. Stock Product Q&A BigONE · 3 Jul 2025 · Accessed 20 Oct 2026
- Prediction Market Supplement BigONE · 22 Jun 2026 · Accessed 20 Oct 2026
- Digital Currency Financial Service Agreement BigONE · 13 Jul 2022 · Accessed 20 Oct 2026
- Margin Trading Agreement BigONE · 27 Jun 2023 · Accessed 20 Oct 2026
- Flexible Loan Agreement BigONE · 6 Jun 2025 · Accessed 20 Oct 2026
- VIP System FAQ BigONE · 15 Sep 2026 · Accessed 20 Oct 2026
- Contract Fees BigONE · 19 Sep 2022 · Accessed 20 Oct 2026
- Leveraged ETF Product Rates BigONE · 19 Sep 2023 · Accessed 20 Oct 2026
- Convert Product FAQ BigONE · 3 Sep 2026 · Accessed 20 Oct 2026
- Wallet and Assets API Guide BigONE · Accessed 20 Oct 2026
- Crypto Withdrawal Guide BigONE · 24 Aug 2024 · Accessed 20 Oct 2026
- OTC Portal FAQ BigONE · 23 Oct 2021 · Accessed 20 Oct 2026
- Complete KYC on Web BigONE · 26 Feb 2025 · Accessed 20 Oct 2026
- Account Security Levels BigONE · 24 Aug 2024 · Accessed 20 Oct 2026
- Reset Password in App BigONE · 20 Oct 2026 · Accessed 20 Oct 2026
- Delete BigONE Account BigONE · 8 Sep 2023 · Accessed 20 Oct 2026
- Security Incident Progress Update BigONE · 16 Jul 2025 · Accessed 20 Oct 2026
- Earn Withdrawals Restored BigONE · 18 Jul 2025 · Accessed 20 Oct 2026
- System Maintenance Update BigONE · 16 Jul 2025 · Accessed 20 Oct 2026
- PRL to PEARL Ticker Change BigONE · 19 Oct 2026 · Accessed 20 Oct 2026
- BigONE Eurasia User Agreement BigONE · 24 Feb 2024 · Accessed 20 Oct 2026
- Bigone licence AFSA-G-LA-2023-0008 Astana Financial Services Authority · Accessed 20 Oct 2026
- Bigone licence AFSA-G-LA-2023-0009 Astana Financial Services Authority · Accessed 20 Oct 2026
- BigONE Android App Listing BigONE via Google Play · 1 Oct 2026 · Accessed 20 Oct 2026
- Futures Copy Trading FAQ BigONE · 16 Oct 2025 · Accessed 20 Oct 2026
- Futures Copy Trading Tutorial BigONE · 16 Oct 2025 · Accessed 20 Oct 2026
- AI Rebalance FAQ BigONE · 20 Oct 2025 · Accessed 20 Oct 2026
- Smart DCA Launch BigONE · 15 Jul 2025 · Accessed 20 Oct 2026
- Futures Storm Season Reward Distribution BigONE · 16 Sep 2026 · Accessed 20 Oct 2026
- API Key Setup BigONE · Accessed 20 Oct 2026
- Order Types and Execution BigONE · Accessed 20 Oct 2026
- Spot Trading API Guide BigONE · Accessed 20 Oct 2026
- Trading System and Account Guide BigONE · 15 Jan 2021 · Accessed 20 Oct 2026
This profile reports dated public information, including exchange-published services and terms. It does not independently test or guarantee trading, custody, pricing or withdrawals. Inclusion is not an endorsement. Permissions and protections apply only to the named legal entity, service and client category; check the current official records and your contract.
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