Amdax: trading fees, Vault custody, Earn lending and managed portfolios

Amdax acts as an execution provider rather than presenting its own public order book as the only source of liquidity. Its execution policy permits liquidity providers, centralised exchanges and decentralised venues, with smart routing preferred and manual execution used when appropriate. Routing takes price, costs, liquidity, settlement and custody into account; a particular order may have only one suitable venue. The policy says Amdax receives no remuneration for routing to a particular venue.[5]

Orders reserve the required assets and fees until execution, cancellation or expiry. The unfilled part of a partially completed order remains reserved. My Amdax should show an order confirmation; absence of confirmation calls for checking the order status with the team before submitting another instruction. A cancellation request may arrive after part of the order has already executed.[4]

The quoted trading price and the explicit execution fee are separate cost components. In Standard mode, the price-guarantee premium also matters. Comparing only the 0.7% headline misses that premium and the recurring custody cost. As an illustration, 0.7% of a EUR 10,000 trade is EUR 70; keeping EUR 10,000 of crypto at a constant value for a full year implies approximately EUR 60 of custody charges. These are simple calculations, not a live all-in quote.[3][6]

Monthly custody collection uses the euro balance first, then stablecoins, then the largest crypto holding if needed. This can reduce an investment position even when the client has placed no sale. Management, performance and exit charges can also become due on termination. The schedule does not identify a separate inactivity fee; ordinary custody and business-account charges should still be budgeted while the account is unused.[3][4]

A bank-link change is a verification event. The Dutch-bank guide uses a EUR 0.01 transfer with the correct reference and a matching account name; foreign-bank routes require documentary evidence. A newly entered bank or wallet therefore should not be treated as ready for an urgent withdrawal before its status is confirmed.[16][15]

Recurring direct debits create a separate settlement exposure. The terms describe a 56-day reversal right, but reversing the debit does not erase the payment obligation. If Amdax has already bought crypto and the payment remains unpaid, the terms permit a sale with a 2.5% trading charge, with the price difference also borne by the client. A reversible bank payment is consequently different from a cost-free cancellation of a crypto investment.[4]

Earn supports open-term loans and, where offered, fixed-term arrangements. Asset-specific liquidity delays, lock-in periods and rollover settings govern return of the assets. The general website’s description of moving funds back to Vault should therefore be read alongside the terms shown when the particular loan is accepted. A yield percentage is compensation for the lending arrangement; it is not a deposit rate protected by a bank guarantee scheme.[10][2]

Mandatory multifactor authentication is supplemented by passkeys. A lost-device passkey can be removed in the web Security area or the app’s Passkey settings while email, password and authenticator access remains available. If the authenticator itself is lost, the reset process requires a dated identity video submitted from the registered email address and support approval. The inspected guide does not establish a universal post-reset withdrawal timer.[4][18][17]

For suspected account compromise, Amdax directs clients to [email protected] with an urgent subject and to secure both the trading account and its linked email. This is an incident-reporting route, not confirmation that a requested withdrawal or trade has been cancelled. Check the account’s actual transaction status after contacting the team.[19]

The standard terms are for clients resident or established in the EEA and exclude U.S. persons. Ordinary individual applicants must be adults. Amdax also describes child accounts sponsored by a parent who already has an individual account, joint accounts for fiscal partners and business accounts. These routes have different authority and documentation requirements, so a parent’s or company representative’s access should not be assumed to make the assets personally theirs.[4]

The support centre advertises telephone and chat on weekdays between 09:00 and 17:00, plus [email protected]. Its email response statement is a service target rather than a measured outcome in this profile. The published complaints telephone is +31 88 2632900. A continuously open crypto market does not imply that manual account checks or customer service operate continuously.[21][22]

The client agreement permits orders through My Amdax or the website chat, with clear asset, side, quantity, order type and limit information where relevant. During platform downtime, pending orders may be processed when service resumes, cancelled or sent back for reconfirmation. A general support message should not be assumed to have executed an urgent order: obtain the required confirmation and check reserved balances.[4]

ESMA’s authorised-provider file identifies Amdax B.V. under the Dutch Authority for the Financial Markets, with authorisation dated 26 June 2025 and no end date in the inspected row. The listed services are custody and administration, execution of orders, portfolio management and crypto-asset transfers. The legal entity identifier is 724500T7PFN30PF3ZQ87. The match is to the company providing those services; it does not convert every related product into a regulated custody account.[23]

Amdax Yield’s August 2026 terms expressly say that the company, lending and the lending programme are outside MiCAR regulation. Its borrower obligation therefore must be assessed separately from Amdax B.V.’s regulated execution and custody duties. Neither an AFM authorisation nor an assurance report establishes the future value of a crypto-asset or a blanket reimbursement entitlement.[10][26][23]

Amdax’s historical acquisition of BurgerCrypto explains its established managed-investment line alongside execution and safekeeping. Historical portfolio entry thresholds in that announcement are not the current self-directed minimum. The current fee schedule, account agreement and selected strategy provide the relevant terms. The public sources inspected do not supply a current, comparable active-trader count or audited venue-volume measure for ranking Amdax against mass-market exchanges.[25][3][1]

Operator

Amdax B.V.; Stichting AMDAX Payments; Amdax Yield B.V. for optional lending

Exchange model

Centralised

Service scope

Selective spot execution, euro funding, custody, staking and separately mandated portfolio management. Earn is a distinct lending relationship with Amdax Yield B.V.

Client types

Retail clients; Professional clients; Institutional clients

Pricing publication

Public and quoted pricing

Pricing scope

Public self-directed schedule: 0.7% execution and 0.6% annual crypto custody, plus any applicable price-guarantee premium. Managed strategy charges and institutional arrangements differ.

Funding scope

Euro iDEAL and SEPA plus eligible crypto from the client’s own wallets. Euro withdrawal uses a verified bank; crypto destinations must be approved and Travel Rule checks completed.

Custody and asset handling

Vault client assets are held through Stichting AMDAX Payments with entitlement records and segregation from Amdax’s estate. Optional Earn transfers ownership to Amdax Yield and leaves an unsecured redelivery claim.

Client eligibility

The standard agreement requires EEA residence or establishment and excludes U.S. persons. Adult, sponsored child, joint and business routes have separate authority and due-diligence requirements. Portfolio management requires suitability assessment.

Support

Weekday telephone and chat from 09:00 to 17:00, and [email protected]; separate published complaints and compromise-reporting routes.

Authorisation and registration scope

ESMA independently matches Amdax B.V. to AFM MiCA authorisation dated 26 June 2025 for custody, order execution, portfolio management and transfers. Amdax Yield lending is expressly outside MiCAR and has no deposit guarantee.

Exchange metadata checked 21 Oct 2026Source 1Source 2Source 3Source 4Source 5Source 6Source 7Source 8Source 9Source 10Source 11Source 12Source 13Source 14Source 15Source 16Source 17Source 18Source 19Source 20Source 21Source 22Source 23Source 24Source 25Source 26

The app supports ordinary buying and selling, but the 19 October 2026 wallet guide places new withdrawal-address creation in the web environment. Self-hosted verification can use a wallet connection and signature; a manual evidence route is available when the connection fails. This is a meaningful device limitation for anyone planning to transact only from a phone. Existing passkeys and authentication fallbacks are managed separately from approval of a withdrawal address.[8][15][18]

My Amdax displays holdings, values and transfers, and order confirmations form part of the trading record. The inspected public documents do not establish a specific CSV format, tax-software connector or the full historical export range. Before moving a large portfolio or closing an account, obtain the transaction and valuation records needed for reconciliation, including custody charges and staking proceeds. A portfolio screen alone may omit the information needed to reconstruct acquisition cost.[4][9][3]

No public customer trading-API specification or execution-capable AI assistant was established in the inspected product, help and legal materials. Smart routing and algorithmic managed strategies should be understood through their actual authority: routing executes an order, while a discretionary mandate allows the manager to decide trades. Ending a managed strategy requires attention to its agreement and accrued fees; deleting an app or ceasing to log in does not terminate that mandate.[5][4][24]

Clients can close an ordinary account through My Amdax; the terms give business clients a 30-day termination period and also permit provider-initiated termination. Pending orders, fees and return of assets still need settlement. Save records and confirm the destination bank and wallets before requesting closure, particularly where a managed mandate, staking position or outstanding Earn loan affects what is immediately available.[4][10][3]