Zooe: accounts, trading conditions and client protections

Zooe’s retail offer centres on one Standard account and a proprietary mobile app. The public Terms of Business currently linked on the site are version V3 June 2024 and identify Zooe Global Ltd, BVI company 2015794. Acceptance is conditional on identification, appropriateness and other internal checks, with additional due diligence possible for particular countries.[22]

The demo starts with USD 10,000 of virtual funds, can be reset and has no stated expiry. It does not require a cash deposit, and its simulated gains cannot be withdrawn. Live trading remains a separate account with real execution, funding and loss exposure.[10]

The platform guide requires government identification, proof of address, and verification of mobile number and email before activation. The AML policy allows checks during registration and non-trading operations and says they may take several working days.[4][14]

View full spreads & trading costs

The share page describes CFDs, so buying through this offer does not establish custody of exchange-listed shares or shareholder rights. Its sample table includes large US-listed companies. The reviewed market menu does not establish a crypto-CFD catalogue; accepting USDT for funding is a different service.[21]

The guide gives oil leverage of 1:20, whereas the commodity table shows a 0.2% margin, equivalent to 1:500 before other limits. These cannot both describe the same unqualified requirement. Verify the actual oil contract’s order-ticket margin before sizing a position.[14][6]

Zooe’s fees page states zero trading commission, with the spread and overnight financing remaining relevant. Financing is assessed on positions held beyond settlement and the current instrument rate is shown in the platform. The page does not establish an inactivity or account-deactivation tariff, so absence of a listed charge is not evidence of a permanent exemption.[12]

The specifications use server time and state UTC+8 in winter and UTC+9 in summer. Index sessions and intraday breaks are instrument-dependent. A platform showing prices outside a normal exchange session does not imply unrestricted execution; check the selected symbol’s live session.[16]

Zooe advertises iOS and Android access with charts, indicators, drawing tools, positions, account settings, deposits, withdrawals and transaction history. The app page links to official app stores; an Android listing was accessible. It is the documented retail interface, while old generic references to MetaTrader in risk paperwork do not establish a current MT4 or MT5 account option.[5]

Zooe Global Ltd is the execution venue for its CFDs. Its execution policy supports market orders, buy/sell limits and buy/sell stops, with optional stop-loss and take-profit instructions. Pending orders become market orders on triggering. Minimum distances are stated as one to five spreads according to the instrument specifications; changes may be disallowed once the trigger is reached. Gaps, news, inadequate liquidity and connection problems can cause slippage, rejection or non-execution.[11]

The risk-tools page illustrates automatic stop-loss and take-profit closure. Those illustrations are not a guaranteed fill at the selected level. The page does not establish trailing-stop behaviour, offline chart persistence or an independent API permission system.[20][11]

The help centre describes warnings between 30% and 100% margin level, followed below 30% by liquidation beginning with the largest losing position. Pending orders may be cancelled if available margin is insufficient. Notifications do not replace the client’s responsibility to monitor exposure.[15]

The general fees page says Zooe does not levy deposit or withdrawal charges, whereas the guide lists wire and USDT withdrawal fees. Third-party charges can also arise. The applicable method and price shown in the account should be checked before submitting a request.[12]

Deposits first enter the wallet and must be transferred to the trading account. The help centre says the account currency is USD only; other funding currencies are converted by the payment provider at its rate and charges. It gives wire deposits 3–7 working days, longer than the guide. Withdrawal estimates vary across its answers, including up to seven business days for receipt.[15]

A pending withdrawal can be cancelled and returned to the wallet. Free margin, payment details and bank-ownership checks can affect approval. The help centre does not publish a fixed hold after security recovery.[15]

The BVI FSC’s firm-specific record lists Zooe Global Ltd among currently regulated entities, with dealing-as-principal activity. That authorisation belongs to the named BVI company.[18]

Zooe’s company page says client funds are segregated and advertises negative balance protection. No specific insurance policy or compensation limit was established from that material. Segregation and balance protection have different purposes and do not insure ordinary market losses.[2]

The June 2024 risk disclaimer warns that losses can exceed deposits and refers to USD or EUR base currencies. Both points differ from today’s balance-protection and USD-only account descriptions. The operative protection and currency terms need confirming for the accepted account; the older disclosure should not be silently discarded.[19]

The terms warn that electronic communications can fail or be delayed and hold the client responsible for protecting login credentials. They do not establish a guaranteed telephone or email dealing fallback. A support message should not be assumed to execute an order or close a position.[22]

The app includes deposit, withdrawal and trading history. This establishes access to activity records, but the public app description does not specify downloadable CSV/PDF statements, tax forms, or access after account closure.[5]

The contact page offers a direct support escalation route but does not set out a dedicated formal-complaint acknowledgement or final-response timetable. Keeping the account number, transaction identifiers and relevant correspondence makes an enquiry more specific; it does not establish a separate dispute-resolution entitlement.[7]

CopyTrade automatically replicates a selected investor’s trades. Zooe advertises starting or stopping copying and adding or removing funds without a separate copy-service charge. Ordinary trading costs still matter. The public description does not explain whether disconnecting closes existing positions, how partial closures are handled, or how to revoke all trading authority; those controls require checking in the app.[9]

The app advertises AI-powered analytical tools alongside market news and an economic calendar. No public description establishes autonomous AI order placement, withdrawal authority, or a client API credential model. Analytical assistance and the separately described copying function should be evaluated on their own permissions.[5]

The site describes Zooe as a shared brand of Zooe Global Ltd, Zooe Securities Ltd in Mauritius and Zooe Inc. The displayed Mauritius licence and US money-services registration do not extend the BVI contract’s protections to every group route. The reviewed contract remains BVI-specific; a newer website footer alone does not prove that existing client accounts have migrated.[1]

Headquarters

Road Town, Tortola, British Virgin Islands (contracting office)