Accounts and eligibility
Sections ↑Classic, Silver, Gold, Platinum and VIP are pricing/service tiers, not separate regulatory classifications. The FAQ gives USD 250 as the opening deposit. Public documents disagree on parts of the withdrawal procedure and country eligibility, so approval should identify the actual governing terms.[1][10][5]
At a glance01
Commercial tiers and EUR/USD spread figures
At a glance02
Opening and account currencies
At a glance03
Age and identity scope
| Item | Published terms |
|---|---|
| Age | The FAQ requires clients to be over 18.Source 10Source 5 |
| Account acceptance | The agreement requires an accepted application; legal entities and natural persons are contemplated.Source 10Source 5 |
| Language | The English agreement prevails over informational translations.Source 10Source 5 |
Markets and contract specifications
Sections ↑At a glance04
Published CFD markets
| Item | Published terms |
|---|---|
| FX and commodities | Currency pairs, metals and commodity price contracts.Source 1Source 5 |
| Indices and shares | Benchmark and individual-equity CFDs.Source 1Source 5 |
| Crypto | Crypto-price derivatives are advertised; a CFD does not establish wallet custody of the underlying coin.Source 1Source 5 |
At a glance05
Tier comparison: non-FX quote units
| Item | Published terms |
|---|---|
| Gold, Classic to VIP | The table shows 2.8 down to 1.4 in its quote convention.Source 1 |
| Oil, Classic to VIP | The table also shows 2.8 down to 1.4.Source 1 |
| Unit limitation | The page does not justify treating these numbers as USD cost per contract or as standard FX pips.Source 1 |
At a glance06
Trade-size bounds
Spreads, commissions and account charges
Sections ↑At a glance07
Inactivity tariff, December 2024 document
At a glance08
What counts as inactivity
| Item | Published terms |
|---|---|
| Trigger | No deposit, withdrawal or newly opened position for at least one month.Source 3 |
| Deduction | The fee can be deducted from funds held for the client.Source 3 |
| Consequence | A small unattended balance can be substantially reduced even without a market trade.Source 3 |
At a glance09
Withdrawal charges
At a glance10
Dealing and overnight costs
| Item | Published terms |
|---|---|
| Commission headline | Account page advertises 0% dealing commission.Source 1Source 3 |
| Spread | Still payable through the bid/ask difference.Source 1Source 3 |
| Holding charges | Variable swap; the fee document describes fixed overnight charges for commodities and indices and triple Wednesday rollover.Source 1Source 3 |
At a glance11
Illustrative EUR/USD spread cost
Platforms, execution and margin
Sections ↑At a glance12
Published leverage ceilings
At a glance13
Margin controls
| Item | Published terms |
|---|---|
| Margin level | Equity divided by used margin, multiplied by 100.Source 8Source 1 |
| Warning level | 100%; the margin document says the firm is not obliged to issue a margin call.Source 8Source 1 |
| Stop-out | 20%, with automatic closure without prior notice; an illustrative 10% example elsewhere in the PDF is not the stated operative threshold.Source 8Source 1 |
At a glance14
Platform and chart limitations
| Item | Published terms |
|---|---|
| Interface | The current navigation promotes Webtrader.Source 2Source 1 |
| Execution claim | The tier page uses an NDD label; this is not an independent execution-quality audit.Source 2Source 1 |
| Chart price | The account page warns that Platinum charts show market spreads without markup; displayed chart prices need not equal the complete dealing price.Source 2Source 1 |
At a glance15
Restricted strategies in the agreement
| Item | Published terms |
|---|---|
| Abusive-trading definition | Includes certain pre-news stop orders, arbitrage and exploitation of faster/slower feeds.Source 5 |
| Automation | The May 2025 text expressly restricts software, including AI tools, interacting with the company’s systems under its abusive-trading definition.Source 5 |
| Practical scope | A technical ability to automate does not constitute contractual permission.Source 5 |
Deposits and withdrawals
Sections ↑At a glance16
Deposit methods and currency
| Item | Published terms |
|---|---|
| Methods | Cards, wire transfers and alternative payment methods.Source 10Source 3 |
| Currencies | EUR, USD, CHF and GBP.Source 10Source 3 |
| Firm deposit fee | The general-fee document states no deposit charge, while external processing/conversion may still apply.Source 10Source 3 |
At a glance17
Withdrawal minimum: unresolved document conflict
| Item | Published terms |
|---|---|
| May 2025 agreement | All trading-account withdrawals subject to USD 100 minimum or equivalent.Source 5Source 10 |
| FAQ | USD 10 for card, USD 100 for wire; e-wallet amounts must cover applicable fees.Source 5Source 10 |
| Reader implication | The lower card threshold is not consistently supported by the contract.Source 5Source 10 |
At a glance18
Withdrawal timing: processing versus receipt
| Item | Published terms |
|---|---|
| Agreement | Process within five working days after a complete request, counted from the next working day if received outside trading hours.Source 5Source 10 |
| FAQ | Quotes around eight to ten business days and notes bank variation.Source 5Source 10 |
| Additional documentation | A request can be cancelled if requested information is not supplied within one week.Source 5Source 10 |
At a glance19
Withdrawal restrictions with positions open
| Item | Published terms |
|---|---|
| Available balance | Margin requirements and fees must remain covered.Source 5 |
| Agreement cap | Withdrawal must not exceed 80% of the balance, excluding non-withdrawable credit, while positions remain open.Source 5 |
| Destination | Client’s own originating account or approved own-name bank account; third-party withdrawals prohibited.Source 5 |
At a glance20
Refunds and unfinished verification
| Item | Published terms |
|---|---|
| Refund scope | October 2021 policy covers deposits where no orders were executed, less applicable fees; it does not refund trading losses.Source 9 |
| Verification deadline | That policy gives 15 days to provide requested opening documents, after which the application can be declined and available funds returned.Source 9 |
| Timing | The historical refund policy also specifies five working days, subject to its conditions.Source 9 |
Legal entities and client protection
Sections ↑At a glance21
Legal identity and authentic website
| Item | Published terms |
|---|---|
| Company | Ukuchuma Financial Services (Pty) Ltd; registration 2020/735868/07.Source 2Source 4 |
| Permission reference | FSP32535, identified by FSCA in its 8 August 2025 impersonation warning.Source 2Source 4 |
| Genuine domain | The authority notice says Ukuchuma operated exclusively through xpromarkets.com; swisstradecapital.net was the impersonator.Source 2Source 4 |
At a glance22
Negative-balance protection and sub-accounts
| Item | Published terms |
|---|---|
| Promise | Agreement guarantees protection against losses/costs above the total trading-account balance.Source 5 |
| Cross-account effect | Funds may be moved between sub-accounts to cover a deficit, potentially causing stop-out or currency-conversion costs elsewhere.Source 5 |
| Abuse provision | The agreement reserves further action for alleged abuse, including specified hedging patterns.Source 5 |
At a glance23
Jurisdictional boundary
| Item | Published terms |
|---|---|
| South African licence | Does not create Cyprus or UK investor-compensation eligibility.Source 2Source 5 |
| Country exclusions | Current website excludes South Africa, Japan and the EU; the agreement lists further countries and describes discretionary unsolicited EU requests.Source 2Source 5 |
| Unresolved route | That contractual language does not establish universal EU eligibility or a right to be onboarded.Source 2Source 5 |
Support and complaints
Sections ↑At a glance24
Contact and formal complaint route
| Item | Published terms |
|---|---|
| Support | [email protected]; +27870948672. The legal page also lists +27101573383.Source 5Source 2Source 6 |
| Formal complaint | The procedure requires its complaint form and warns that other submission methods may not be accepted.Source 5Source 2Source 6 |
| Acknowledgement | Within five business days.Source 5Source 2Source 6 |
At a glance25
Complaint investigation
Research, automation and managed services
Sections ↑At a glance26
Existing-client bonus entry
| Item | Published terms |
|---|---|
| Eligibility | Existing fully verified client who has made a deposit; discretionary offer.Source 7 |
| Activation | Contact the account manager and verify telephone number.Source 7 |
| Credit timing | Up to 48 hours after conditions are met; prior bonuses may be replaced or made non-withdrawable.Source 7 |
At a glance27
Bonus retention and cancellation
| Item | Published terms |
|---|---|
| Volume | Within 30 days, required opened notional volume is bonus amount in USD multiplied by 2,000.Source 7 |
| Inactivity | Plan terminates after 15 days of inactivity.Source 7 |
| Transfers/withdrawals | Internal transfers cancel the credit; a withdrawal exceeding earned profits can trigger cancellation.Source 7 |
| Margin effect | Removing credit can cause stop-out; the bonus document disclaims liability for that consequence.Source 7 |
Company identity and operating history
Sections ↑At a glance28
Company addresses in the documents
| Item | Published terms |
|---|---|
| Current legal-page office | Office 1–14, first floor, Workshop 17,138 West Street, Sandown, Sandton, Gauteng 2196.Source 2Source 5 |
| Additional agreement contact address | Unit 16B7, Sinosteel Plaza,159 Rivonia Road, Morningside, Sandton 2146 appears in the agreement.Source 2Source 5 |
| Interpretation | These are differently described contact/registered addresses, not evidence of separate licensed issuers.Source 2Source 5 |
Legal entities & licences
These are source-dated records, not a blanket assessment of the broker. Read each issuer, identifier, status and scope together.
Ukuchuma Financial Services (Pty) Ltd
| Issuer & identifier | Recorded status | Date & scope |
|---|---|---|
| Financial Sector Conduct Authority32535 | Authorised | Checked 27 Oct 2026The FSCA notice dated 8 August 2025 identifies the authorised FSP and authentic website; current detailed product permissions were not independently rendered.Source 4 |
Additional information
Sections ↑At a glance29
Bonus turnover illustration
Sources & further reading
- Classic account and full tier comparison XPro Markets (official website) · Accessed 27 Oct 2026
- Published legal-document directory XPro Markets (official website) · Accessed 27 Oct 2026
- General fees policy XPro Markets (official website) · Accessed 27 Oct 2026
- FSCA 2025 impersonation notice naming authorised operator and genuine site XPro Markets (official website) · Accessed 27 Oct 2026
- Client agreement, updated May 2025 XPro Markets · Accessed 27 Oct 2026
- Complaints procedure for clients XPro Markets · Accessed 27 Oct 2026
- Existing clients trading bonus plan XPro Markets · Accessed 27 Oct 2026
- Margin information and close-out thresholds XPro Markets · Accessed 27 Oct 2026
- Refund and cancellation policy, October 2021 XPro Markets · Accessed 27 Oct 2026
- Deposits, withdrawals and account FAQ XPro Markets · Accessed 27 Oct 2026
This profile reports dated public information, including broker-published services and terms. It does not independently test or guarantee execution, pricing or withdrawals. Inclusion is not an endorsement. Permissions and protections apply only to the named legal entity, service and client category; check the current official records and your contract.