Windsor Brokers: Prime and Zero costs, regional terms, platforms and funding

Windsor Brokers is a forex and CFD brand established in 1988. Its international service combines three principal pricing tiers with MT4, MT5 and a mobile app. Kenya has separate account terms.[1][4][7][8]

The base-currency FAQ lists USD, GBP, EUR and JPY.[6]

Windsor also advertises a region-specific MT5 Cent account starting with USD 1, with US-cent balances and forex, metals and cryptocurrency CFDs. Its availability depends on jurisdiction, and the regional crypto exclusions still apply.[4][2]

View full spreads & trading costs

Windsor advertises more than 250 CFD instruments on MT5. Desktop automation features should be distinguished from mobile or browser access: listing an iOS or Android app does not establish that it runs desktop Expert Advisors locally. Trading Central is advertised as free following registration and adds analysis rather than changing an account’s execution or commission terms.[8][14]

Overnight costs are separate from commission. Windsor’s rollover FAQ explains a three-night adjustment for positions carried across Wednesday, using the value-date convention. The account-closure FAQ sets automatic dormancy after six inactive months but does not state a fee amount; it cannot support a claim that all inactive accounts are free of charges.[12][11]

Windsor’s international help centre states that automatic stop-out starts at a margin level of 20% or less under normal market conditions, irrespective of the account leverage. It describes closing the largest losing position first at the current market price. This is a margin threshold, not a guaranteed execution price or protection from a gap.[17][18]

Withdrawals normally return to the original funding source. For a card deposit older than six months, Windsor asks for a bank statement before returning money to an account in the client’s name. It may decline to cover payment charges where trading has been absent or minimal. The conversion FAQ attributes deposit and withdrawal exchange rates to the payment providers.[9][10]

The Seychelles Financial Services Authority’s current capital-markets list names Windsor Brokers International Ltd, with Windsor Brokers as its trade name and an office at Scenic Car Hire Building, No. G3, Ma Joie, Mahé. Windsor’s website also identifies separate Kenya, Jordan and British Virgin Islands companies, attributing them respectively to the CMA, JSC and BVI FSC. Those three regulatory attributions are company statements in this reference.[3][2]

The international site expressly excludes Europe, the UK and the US, among other territories. It is owned and operated by WIT IT Solutions Ltd, a website-service company whose role is distinct from the trading entities. Windsor’s corporate page identifies Johny Abuaitah as CEO; the page does not establish a current shareholding breakdown.[2][1]

The account comparison marks negative-balance protection as available across Prime, Zero and VIP Zero.[4]

The insurance page advertises liability coverage up to USD 5 million and links certificates for the Seychelles and Kenya companies. Its description concerns risks such as errors, omissions, negligence and fraud; the headline does not establish a USD 5 million deposit-compensation entitlement for each client.[15]

Founded

1988 (brand history)

Windsor publishes 24/7 support by email, telephone and live chat in more than ten languages. The contact page gives [email protected] and a Jordan office at 198 Zahran Street, Emmar Towers, Block A, third floor, Amman, with telephone +962 6 550 9090. These are service-contact details, not evidence that every client contracts with the Jordan company.[16]

A complaint can start at [email protected] or through the official phone/post routes, with the incident date, account details and supporting records. Once classified as formal, the Compliance Officer acknowledges it within two working days and issues a unique reference number. After that acknowledgement, complaint correspondence goes exclusively to [email protected]. The published procedure promises timely handling but gives no fixed final-response period; unresolved escalation follows the regulator for the actual contracting entity.[19]

Copy trading is listed for Windsor Brokers International Ltd and Windsor Markets (Kenya) Limited. Each follower account subscribes to one provider, with multiple follower accounts possible. The provider sets the fee percentage; Windsor calculates it weekly using subscription equity and a high-water mark, so the charge depends on the offer and performance rather than a fixed brand-wide percentage.[13]

The advertised annual interest is paid monthly as loyalty points, calculated daily on net equity excluding trading credit. Activation requires at least Gold status. Gold offers 0.4% at 20–under 500 closed lots, Platinum 1.2% at 500–under 5,000, and Diamond 2% at 5,000 or more. A cumulative US$2,000 deposit can unlock Gold through the upgrade route. This is a variable reward programme on a trading account, not an insured savings deposit or automatic 2% cash yield.[20]