Accounts and opening requirements
Sections ↑Choose the ownership arrangement first, then activate the products needed. Pricing tiers alter selected charges but are not separate legal accounts or evidence of margin permission. Syfe’s targeted joint-account guidance is more specific than older general FAQ text that refers only to individual accounts.[5][7][3][4]
Reference table01
Ownership and product eligibility
| Attribute | Personal Brokerage | Joint Brokerage |
|---|---|---|
| Holders | One verified individual | Two eligible verified holders under the joint mandateSource 4Source 5 |
| Setup | Digital or manual identity verification and brokerage activation | Each holder needs an active personal account, accepted invitation and completed joint setupSource 4Source 6 |
| Appropriateness review | Complete the required account review and agreements | Both holders must satisfy the required KYC and brokerage reviewSource 4Source 8 |
| Listed securities | Eligible markets and securities | Brokerage is included in documented joint productsSource 10Source 7 |
| US options | Separate approval and eligible strategies | Not available through the joint-account routeSource 14Source 7 |
| SRS portfolios | Separate personal-account service, not ordinary brokerage cash | Not available as joint SRS portfoliosSource 7 |
| Tier calculation | Personal account tier | Joint tier is assessed separately; do not assume one holder’s personal tier transfersSource 3 |
| Authority | Account holder’s permissions | Each holder’s authority follows the joint mandate; both must complete required checksSource 5Source 8 |
Reference table02
Opening and initial funding
| Topic | Published terms and practical effect |
|---|---|
| Age and verification | The general application requires age 18 or above, identity/customer information and tax/residence details. Eligibility remains subject to country and compliance review.Source 4 |
| Singapore route | Eligible applicants can use Singpass/MyInfo; others follow the required manual identity and address process. Submitting the form is not the same as approval.Source 4 |
| Brokerage activation | Complete the customer-account review and agreements required for the relevant instruments. Additional investment-knowledge checks may apply.Source 4Source 8 |
| Entry balance | Brokerage is presented without a general minimum account balance. Individual securities, payment routes, scheduled services and promotions can still have minimum amounts.Source 9Source 11 |
| Device requirement | The brokerage help page describes trading through the Syfe app; do not assume the website login provides a full desktop trading terminal.Source 9 |
Products and platforms
Sections ↑Reference table03
Markets and instrument eligibility
| Market/service | Published scope | Important boundary |
|---|---|---|
| United States | Eligible listed stocks and ETFs; eligible options separately | No inference that all OTC, delisted or restricted securities can be tradedSource 10Source 14 |
| Singapore | Eligible SGX stocks, ETFs and REITs | Board lots and odd-lot rules depend on the securitySource 10Source 34 |
| Hong Kong | Eligible listed stocks and ETFs | Board lots and enhanced-limit execution differ from US fractional tradingSource 10Source 16 |
| London | Selected USD-, EUR- and GBP-denominated stocks/ETFs | Eligible fractions are supported; some instruments can become sell-onlySource 12 |
| Managed portfolios / cash management | Separate Syfe services | Separate mandate, investment risks and fee schedules; not all Brokerage conditions applySource 33Source 7 |
Reference table04
Trading units and currency balances
| Topic | Published terms and practical effect |
|---|---|
| Fractional shares | Eligible US and UK securities support fractions; other markets should not be described as generally fractional. The London guide gives a minimum fractional amount of one unit of the security’s trading currency.Source 11Source 12 |
| SGX odd lots | Odd-lot dealing uses limit orders. Lot thresholds depend on whether the security has a 10-share, 100-share or other applicable board lot; ETFs can have a one-unit lot.Source 34 |
| Holdings versus funding currencies | Buying-power guidance covers USD, SGD, HKD, EUR and GBP. Deposits are currently documented in SGD and USD only. Those are not contradictory descriptions of the same function.Source 19Source 23 |
| Reports and base currency | The account’s display currency does not establish that every market balance has already been converted or settled. Inspect each currency’s cash and buying-power figures.Source 19 |
Fees and holding costs
Sections ↑The current dated US fee update removes the old monthly free-trade quota from 31 August 2026. Older cached landing pages still describe introductory free trades and per-order charges; those older US commission figures are not used as the current baseline here. Exchange, regulatory, tax and conversion costs remain separate.[2][1]
Reference table05
Membership and SG/HK stock commission
| Attribute | Blue | Black | Gold | Platinum | Diamond |
|---|---|---|---|---|---|
| Published tier threshold | No minimum | S$50,000 | S$250,000 | S$1 million | S$5 millionSource 1Source 3 |
| SG/HK commission rate | 0.060% | 0.055% | 0.050% | 0.045% | 0.040%Source 1 |
| SG commission minimum | S$1.98 | S$1.98 | S$1.98 | S$1.98 | S$1.98Source 1 |
| HK commission minimum | HK$15 | HK$15 | HK$15 | HK$15 | HK$15Source 1 |
| US stock/ETF commission | US$0 | US$0 | US$0 | US$0 | US$0Source 2 |
Reference table06
London non-scheduled orders
Reference table07
US options commission structure
| Tier | Monthly commission-free contracts | Subsequent commission |
|---|---|---|
| Blue | 10 | US$0.49 per contract; stated minimum US$0.99Source 1Source 15 |
| Black | 50 | US$0.49 per contract; stated minimum US$0.99Source 1Source 15 |
| Gold | 100 | US$0.39 per contract; stated minimum US$0.99Source 1Source 15 |
| Platinum / Diamond | Unlimited | Commission-free under the published schedule; external charges remainSource 1Source 15 |
Reference table08
Other charging distinctions
| Topic | Published terms and practical effect |
|---|---|
| External fees | Regulatory, exchange and clearing charges can apply despite zero commission. Use the prevailing order estimate/contract note; dated SEC or other levy figures are not frozen here.Source 2Source 15 |
| London pass-through charges | The LSE article lists an exchange charge of 0.000045 times trade value, with GBP 0.10 ETF / GBP 0.11 stock minimums, and GBP 0.06 clearing. Conversion into settlement currency and applicable taxes can add costs.Source 13 |
| Currency conversion | A zero separately itemised conversion fee does not establish an interbank rate or zero spread. The app shows the applicable quote and transaction record. A universal fixed spread for every pair was not established.Source 20Source 21 |
| Account versus management fees | Self-directed brokerage charges must not be combined with a managed-portfolio percentage fee as though every brokerage client pays both. The management FAQ distinguishes empty-account and invested-product treatment.Source 33 |
| Tier assessment | The tier FAQ uses the relevant account’s net-worth/contribution tests rather than the value of one transaction. Joint and personal accounts are assessed separately.Source 3 |
Execution, orders and risk controls
Sections ↑Reference table09
Orders and validity
| Topic | Published terms and practical effect |
|---|---|
| Supported instructions | The app documents market, limit and stop instructions, with market-specific availability. A stop trigger is not a guaranteed execution price.Source 16 |
| Hong Kong handling | The FAQ describes the platform’s enhanced-limit routing and a 2% buffer in the relevant market-order workflow. This should not be read as a universal statement about every HKEX order type.Source 16 |
| Good-till-cancelled | The validity FAQ states up to 90 days for US orders and 30 days for Singapore/Hong Kong. Do not automatically apply those periods to London or every overnight instruction.Source 17 |
| Reserved buying power | Open orders can reserve cash for principal, estimated fees and conversion. Cancelling an unfilled order releases the corresponding reservation after the system processes it.Source 21Source 19 |
| OCO session scope | The documented US take-profit/stop-loss OCO workflow is for regular US hours, 9:30 am–4 pm Eastern Time. It is not described as continuous overnight protection.Source 16 |
Reference table10
Overnight, options and trading risk
| Topic | Published terms and practical effect |
|---|---|
| 24/5 US access | Overnight access applies to eligible securities and supported limit orders. Session liquidity and spreads can differ materially from the regular market.Source 18 |
| Overnight validity | Use the overnight-specific good-till-day/trading-date rules. The stated expiry at the end of the relevant post-market session is not interchangeable with a 90-day GTC instruction.Source 18 |
| Options strategies | Published strategies are long calls, long puts, covered calls and cash-secured puts. Do not infer approval for uncovered short options or every multi-leg strategy.Source 14 |
| Option execution | The help page distinguishes regular-session market orders from permitted queued limit orders. Cash or stock cover and product approval still apply.Source 14 |
| Financing assumptions | Cross-currency buying power and availability of unsettled proceeds are not evidence of an unrestricted margin loan. Borrowing permissions, where any apply, must be checked in the actual account agreement.Source 19 |
| Terminal persistence | The public material does not establish every order/automation dependency during a device outage. Do not assume an inactive app guarantees that a strategy will continue or that an order was cancelled.Source 16Source 29 |
Deposits, withdrawals and transfers
Sections ↑Reference table11
Deposits and currency conversion
| Topic | Published terms and practical effect |
|---|---|
| Funding methods | The documented routes include eGIRO, PayNow and bank transfers. Follow the app’s actual recipient details and reference for Brokerage rather than a different Syfe product.Source 22 |
| Accepted deposit currencies | SGD and USD are the documented funding currencies. Sending SGD to the USD recipient route can cause bank conversion rather than the intended in-app conversion.Source 23 |
| USD timing | The USD guide gives roughly one to two business days in the stated transfer route. Syfe’s fee and bank/intermediary costs are separate; a transfer is not guaranteed to arrive net of no charges.Source 23 |
| Ownership and origin | Use an accepted institution and a properly identified source account. Unsupported wallets or third-party routes can be rejected and require refund handling.Source 24 |
| Manual conversion | The documented app workflow offers a rate preview and transaction history. Settled cash is required in the relevant conversion route; do not treat an unsettled share sale as immediately convertible in every circumstance.Source 20 |
| Automatic conversion | The currency-handling article sets specific priorities for USD, HKD and SGD orders. Its older three-currency examples are not extrapolated into an unverified EUR/GBP priority rule.Source 21Source 19 |
Reference table12
Withdrawal eligibility and timing
| Topic | Published terms and practical effect |
|---|---|
| Eligible money | Settled unused deposits, sale proceeds and dividends may be withdrawn. Total buying power can also include unsettled money or rewards that are not yet withdrawable.Source 25Source 19 |
| Market settlement | The brokerage FAQ uses T+1 for US securities and T+2 for Singapore, Hong Kong and UK markets. Applicable market/bank holidays and checks can extend calendar time.Source 25 |
| Minimum amount | No SGD minimum is stated in the withdrawal FAQ; the USD minimum is US$100. This is a withdrawal rule, not an opening-deposit minimum.Source 25 |
| Processing target | The documented normal bank-credit target is the next business day after a valid request, subject to available settled funds, bank checks and holidays.Source 25 |
| Charges | Syfe states no Brokerage withdrawal fee. USD remittances can still incur intermediary/recipient-bank costs; converting to SGD can instead introduce an FX cost.Source 26 |
| Rewards and transfer-in shares | Do not assume a reward credit is immediately cash-withdrawable or that every external security transfer is supported. Confirm the specific offer or custody-transfer instruction and retain its terms.Source 25Source 10 |
Client protection and complaints
Sections ↑Reference table13
Entity, custody and recourse
| Topic | Published terms and practical effect |
|---|---|
| Singapore licensed entity | Syfe Pte Ltd appears in the MAS directory with capital-markets permissions including fund management, dealing in securities/collective investment schemes/exchange-traded derivatives and custody, plus exempt financial-advisory activities.Source 35 |
| US custody | The broker describes Alpaca as part of its US brokerage/custody arrangement. Read the actual account/carrying documentation; the Singapore entity and US custodian are different legal roles.Source 28Source 27 |
| Singapore holdings | The published framework uses a Singapore depository-agent/custody arrangement rather than treating all clients as personal direct-CDP account holders.Source 28 |
| Other markets | London and Hong Kong holdings use their relevant custodial arrangements. US protection labels should not be applied indiscriminately to these assets.Source 27Source 12 |
| SIPC scope | Where qualifying US customer property is held at a failed SIPC member, the statutory protection can be up to US$500,000 including US$250,000 for cash, subject to eligibility and aggregation. It does not insure trading losses or all Syfe products worldwide.Source 36Source 27 |
| Complaints | Syfe’s support procedure gives acknowledgement and response targets and a possible FIDReC escalation route. Eligibility, deadlines and remedy are determined by the applicable process, not by an assurance of reimbursement.Source 29 |
Reference table14
FIDReC escalation after Syfe’s complaint process
| Issue | Practical terms |
|---|---|
| Referral | Complain to Syfe first and retain its final reply. The normal FIDReC referral period is six months after that reply.Source 37 |
| Monetary boundaries | Mediation is uncapped; adjudication is limited to S$150,000 for claims filed from 1 July 2024. Eligibility still applies, and performance alone is not a covered grievance.Source 38 |
| Award effect | If the consumer accepts an award it binds the institution. Rejecting it leaves other legal avenues available; no automatic reimbursement follows from filing.Source 39 |
Account support and records
Sections ↑Reference table15
Contact, incident handling and recovery
| Topic | Published terms and practical effect |
|---|---|
| Written and chat support | The official help page lists [email protected] / [email protected] and 24/7 chat/email access. Availability of a channel is not a promised response time.Source 29 |
| Telephone | +65 3138 1215, Monday–Friday 9 am–6 pm Singapore time in the published support schedule.Source 29 |
| Complaint targets | The page describes acknowledgement within two business days and an aim to provide a final response within twenty business days, or updates where more time is needed.Source 29 |
| Lost phone | Contact support to restrict access, complete identity verification, update authentication and arrange reactivation. No universal 24-hour recovery or withdrawal-hold promise is made.Source 30 |
| Security controls | Syfe describes two-factor authentication and encrypted infrastructure. These are company statements; this profile is not an independent security audit or a guarantee against compromise.Source 31 |
| Outage records | Retain order IDs, timestamps, screenshots and cash/position details and contact the official channels. A guaranteed telephone execution or outage-loss indemnity was not established.Source 29Source 16 |
Reference table16
Statements, fees while inactive and exit
| Topic | Published terms and practical effect |
|---|---|
| Cash movements | The app guide directs clients to the Brokerage transaction history for funding, transfers, dividends and withdrawals.Source 32 |
| Monthly statements | The guide provides an app path through Statements → Brokerage → Monthly statements. Save statements and trade confirmations separately from app screenshots.Source 32 |
| Tax/export limitations | A complete verified matrix of tax forms, CSV fields and record availability after closure was not recovered. Confirm these before relying on a specific accounting workflow.Source 32 |
| Empty account | The management-fee FAQ states that an empty account does not attract its management charge. That is not proof that an invested managed portfolio is free merely because no new trade occurred.Source 33 |
| Cancellation versus closure | Cancelling a future investment schedule, cancelling an order and closing an account are different actions. Existing positions, unsettled trades and option obligations must still be resolved.Source 16Source 17Source 25 |
Tools, automation and additional services
Sections ↑Reference table17
Scheduled investing and permission boundaries
| Topic | Published terms and practical effect |
|---|---|
| Scheduled London investing | The London guide describes a separate scheduled UCITS investment service, with its own eligible instruments, amount and fee conditions. Do not substitute the non-scheduled commission table blindly.Source 12Source 13 |
| Automatic contributions | The funding service describes scheduled eGIRO arrangements. Stopping a bank contribution does not automatically sell securities or cancel every investment instruction.Source 22 |
| Joint-account exclusions | SRS portfolios and options remain personal-only products in the targeted joint-account guidance, even though brokerage, cash management and managed portfolios can be shared.Source 7 |
| Managed versus self-directed | A managed portfolio is a separate investment service. A brokerage order submitted by the client is not an authorisation for arbitrary rebalancing of that client’s securities.Source 33Source 9 |
| API and AI authority | No public retail API scope/revocation specification or autonomous AI order-authority contract was established in the reviewed service documentation. Research tools are not treated as permission to trade.Source 9Source 31 |
| Copy-service disconnect | No user-to-user copy-trading arrangement was established for this Singapore brokerage. Scheduled orders and discretionary managed products instead follow their own cancellation/redemption rules.Source 9Source 33 |
Company background and evidence
Sections ↑Reference table18
Scope and source interpretation
| Topic | Published terms and practical effect |
|---|---|
| Profile boundary | This record concerns the Singapore brokerage operated by Syfe Pte Ltd. Hong Kong/Australia entities and their offers are not substituted for Singapore account terms.Source 35Source 9 |
| Regulatory check | The direct MAS institution record identifies the entity and current activity categories. Brokerage marketing is not treated as MAS endorsement of returns or safety.Source 35 |
| Current commission baseline | The explicit 31 August 2026 US fee change takes precedence over older quota examples still returned in some cached pages. It changes commission, not every statutory or third-party fee.Source 2 |
| Joint-account conflict resolved by specificity | The current product-specific setup and eligibility pages establish the joint route. The older generic personal-only statement is not used to deny that documented service.Source 6Source 7Source 4 |
| Evidence date and testing | Public documentary review on 13 October 2026. No private account, funded trade, options exercise, withdrawal, phone response or security recovery was tested.Source 9 |
Legal entities & licences
These are source-dated records, not a blanket assessment of the broker. Read each issuer, identifier, status and scope together.
Syfe Pte Ltd
SingaporeSource 35
| Issuer & identifier | Recorded status | Date & scope |
|---|---|---|
| Monetary Authority of SingaporeOfficial MAS institution record 225171 | Authorised | Checked 13 Oct 2026Direct MAS institution record reviewed; market-specific custody and product permissions remain distinct.Source 35 |
Sources & further reading
- Current pricing and membership tiers Syfe Brokerage Singapore · Accessed 13 Oct 2026
- US stock and ETF commission change Syfe Brokerage Singapore · Accessed 13 Oct 2026
- How pricing tiers work Syfe Brokerage Singapore · Accessed 13 Oct 2026
- Opening a Syfe account Syfe Brokerage Singapore · Accessed 13 Oct 2026
- Joint account definition and operation Syfe Brokerage Singapore · Accessed 13 Oct 2026
- Joint account setup Syfe Brokerage Singapore · Accessed 13 Oct 2026
- Products available in joint accounts Syfe Brokerage Singapore · Accessed 13 Oct 2026
- Additional verification for joint accounts Syfe Brokerage Singapore · Accessed 13 Oct 2026
- Brokerage service and platform access Syfe Brokerage Singapore · Accessed 13 Oct 2026
- Eligible securities Syfe Brokerage Singapore · Accessed 13 Oct 2026
- Fractional trading Syfe Brokerage Singapore · Accessed 13 Oct 2026
- London market trading Syfe Brokerage Singapore · Accessed 13 Oct 2026
- London commission and exchange fees Syfe Brokerage Singapore · Accessed 13 Oct 2026
- Supported option strategies and order types Syfe Brokerage Singapore · Accessed 13 Oct 2026
- Options charges Syfe Brokerage Singapore · Accessed 13 Oct 2026
- Brokerage order types Syfe Brokerage Singapore · Accessed 13 Oct 2026
- Order validity Syfe Brokerage Singapore · Accessed 13 Oct 2026
- US overnight trading Syfe Brokerage Singapore · Accessed 13 Oct 2026
- Buying power and settlement Syfe Brokerage Singapore · Accessed 13 Oct 2026
- Manual currency conversion Syfe Brokerage Singapore · Accessed 13 Oct 2026
- Currency handling for trades Syfe Brokerage Singapore · Accessed 13 Oct 2026
- Funding Brokerage Syfe Brokerage Singapore · Accessed 13 Oct 2026
- Funding currencies Syfe Brokerage Singapore · Accessed 13 Oct 2026
- Accepted funding institutions Syfe Brokerage Singapore · Accessed 13 Oct 2026
- Withdrawing brokerage funds Syfe Brokerage Singapore · Accessed 13 Oct 2026
- Brokerage withdrawal charges Syfe Brokerage Singapore · Accessed 13 Oct 2026
- How assets and cash are safeguarded Syfe Brokerage Singapore · Accessed 13 Oct 2026
- SGX and US asset custody Syfe Brokerage Singapore · Accessed 13 Oct 2026
- Support, feedback and complaints Syfe Brokerage Singapore · Accessed 15 Oct 2026
- Lost-device recovery Syfe Brokerage Singapore · Accessed 13 Oct 2026
- Personal-data and account protection Syfe Brokerage Singapore · Accessed 13 Oct 2026
- Transactions and statements Syfe Brokerage Singapore · Accessed 13 Oct 2026
- Management charges versus brokerage Syfe Brokerage Singapore · Accessed 13 Oct 2026
- SGX odd-lot dealing Syfe Brokerage Singapore · Accessed 13 Oct 2026
- MAS directory: Syfe Pte Ltd Monetary Authority of Singapore · Accessed 13 Oct 2026
- What SIPC protects Securities Investor Protection Corporation · Accessed 13 Oct 2026
- FIDReC complaint filing and referral period FIDReC · Accessed 15 Oct 2026
- FIDReC jurisdiction and monetary limits FIDReC · Accessed 15 Oct 2026
- FIDReC mediation and adjudication process FIDReC · Accessed 15 Oct 2026
This profile reports dated public information, including broker-published services and terms. It does not independently test or guarantee execution, pricing or withdrawals. Inclusion is not an endorsement. Permissions and protections apply only to the named legal entity, service and client category; check the current official records and your contract.