RaiseFX: MT5 costs, fixed swaps and the unresolved execution role

The website excludes the European Union, United States, North Korea, Singapore and Australia, together with other restricted jurisdictions. Customers must be at least 18 or the applicable local age of majority. The Cyprus representative’s existence is not an established EU investment authorisation or evidence that EU residents can use the current offer.[1]

Onboarding asks for identity, residence and contact details, occupation and source of funds. The compliance programme describes electronic verification with liveness checks and recent bank or utility evidence. Higher-risk cases can require corroboration of both funds and wealth. The advertised short sign-up sequence does not guarantee that a complex verification case will clear within minutes.[21]

View full spreads & trading costs

Silver is advertised as tradable nearly 24 hours on weekdays, with a short nightly technical break determined by server time. Index sessions follow their relevant markets, and individual stock specifications carry their own hours. A page’s broad market-hours label is insufficient for an order intended to remain active through a close or maintenance interval.[13]

The central pricing page advertises one account and zero dealing commission, but its retrieved spread table did not supply numeric market averages. The gold page separately labels XAU/USD from 0.0 pips, and silver’s page gives a 1.5-pip starting figure. These are starting claims without an established averaging window, lot-to-cash conversion or quote-time guarantee. They cannot be combined into a measured typical all-in trading cost.[6][12][13]

Using the listed EUR/USD amount, 0.1 lot corresponds to EUR 1 for one ordinary charge. This isolates the holding component: additional charging-day multipliers, dealing spread, conversion and slippage are outside the illustration. A point-denominated crypto charge requires its own contract and point value before it can be compared in cash.[8]

RaiseFX calls the holding charges fixed and describes them as suitable for Islamic accounts because they are not linked to interest rates. That is the company’s product description, not a zero-overnight-cost promise. The same page says long/short values and charging-day multipliers appear in MT5 Market Watch → Specifications. Its generic explanation also mentions variable rates; the actual account’s current specification should settle the applicable debit before a position is carried overnight.[7]

For stock CFDs, the specific public offer is spread plus a fixed overnight swap and no dealing commission. The stock calculator requires the user to supply the actual spread and swap from MT5; a displayed simulated net result with those fields unfilled is not a completed cost estimate. Cash adjustments on ex-dividend dates are separate from receiving a shareholder dividend.[11]

Referral markups and incidental charges remain possible (§13).[16]

The desktop offer includes charting, technical indicators and Expert Advisors. Mobile MT5 is presented for monitoring and managing positions on phones and tablets. These are access routes to the trading account, rather than separate account tiers. The page does not establish that a desktop EA continues running inside the mobile application after the desktop disconnects.[5]

The FX page expressly permits EAs and promotes scalping and day trading. The client agreement separately reserves enforcement powers over latency or feed arbitrage and other abusive activity. An algorithm’s availability in MetaTrader therefore does not settle whether a particular execution pattern is permitted. Retain the applicable trading conditions with the strategy configuration.[10]

Contractual abuse-enforcement powers remain applicable (§17).[16]

Stops do not guarantee the requested price. The risk notice describes gaps, volatility and illiquidity that can change the fill, including at forced close-out. The headline 1:500 leverage does not change how margin level is calculated or promise sufficient time to add funds after a fast adverse move.[18]

Orders may be rejected; favourable pre-acceptance limit-price movement need not be passed on (§19).[16]

The funding page displays several fiat currencies, including EUR, USD, GBP and JPY, and cryptocurrency routes. Those are payment options, not proof that every currency is available as a trading-account base or that a conversion is free. Check the amount credited, the account currency and the receiving destination before confirming the payment.[9]

Refunds return to the verified original funding source. Different beneficiaries, third-party redirection and cross-currency refund requests are restricted. Bank, processor and conversion deductions may reduce the amount received. Raise Global approves the refund; Raise EU can carry out payment processing on its behalf. That ancillary activity does not itself transfer the trading relationship to a Cyprus investment firm.[19]

The transaction-management policy distinguishes routine processing from transactions needing additional review. Its large-transfer thresholds are USD 50,000, EUR 45,000 or GBP 40,000 before settlement. These are internal review triggers, not exchange rates or automatic withdrawal allowances. Source checks and compliance review can extend the process; the policy does not provide a universal maximum clearance time.[20]

The compliance programme monitors deposits, withdrawals and trading patterns, and allows legally required freezes or further documentation. Maintain current contact and identity information so that the company can resolve an evidence request. A payment confirmation and a request marked pending answer different questions; ask for the provider release reference when tracing money that has already left the broker.[21]

Generate daily/monthly/annual statements; object within two business days and confirm in writing (§14).[16]

The FSCA lookup did not yield the firm’s exact current entry during the review. This is a verification limit, not evidence that permission has been withdrawn.[26]

The About page names GLOBAL POP LIQUIDITY SOLUTIONS LTD as the product provider. The current FAIS disclosure instead describes a panel kept in an internal register. These publications do not settle the current execution counterparty for a new account; the product-provider agreement and permission should be matched to the onboarding route.[3]

Required margin transfers in full title to RaiseFX for provider collateral; excess cash is pooled separately (§9).[16]

The FAIS disclosure describes professional-indemnity insurance arranged through Aon South Africa, with details available on request. It does not establish a per-customer insured account balance, policy limit or unconditional reimbursement of market losses. Professional-indemnity cover and contractual negative-balance protection address different liabilities.[17]

The gold service page advertises multilingual support 24/5 through chat, email and telephone.[12]

A support channel alone does not establish authority to accept a dealing instruction; a current emergency dealing route was not established. During an outage, obtain explicit acceptance of any proposed alternative instruction and reconcile server positions before resubmitting.

The business-continuity policy targets restoration of trading-platform and order-routing functions within eight hours. After a declared disaster it calls for a client holding statement within two hours and operational updates every four hours. These are company recovery objectives, not guaranteed execution, a maximum outage duration or authority for an ordinary support agent to close a trade.[23]

Provide the client name, account and transaction numbers, event date/time, description and supporting attachments. Request a case reference and retain the final response. The policy distinguishes a first complaint to customer support from later escalation to compliance and the statutory officer.[22]

For an eligible South African financial-service complaint, the FAIS Ombud’s rules require an attempt to resolve matters with the respondent and allow six weeks for that process. The referral window is generally six months from the final response or expiry of the six-week period. Jurisdiction is assessed under those rules; it is not a guarantee that ordinary trading losses are reimbursed.[27]

The Ombud’s official complaint page provides the registration form and filing guidance, including a signed form and supporting material. Use that current official route for an eligible complaint rather than assuming that a body listed in a broker’s group policy covers every entity or customer country.[28]

A third-party operating agent requires a power of attorney; its authority continues until written revocation reaches RaiseFX (§23).[16]

Ending an authority and closing an open trade are separate actions. Before appointing an agent, establish which positions can remain open, who handles them after revocation, and whether exit or performance charges apply. The general delegation clause is not a complete set of terms for a named copy-trading programme.

The published policy package describes continuity, recovery and resolution procedures across the South African firm and its representative. A planned transfer during a disruption requires a viable receiving arrangement and operational reconciliation; a recovery policy is not evidence that a customer has already migrated to another company.[23]

Dormancy fees should also be distinguished from closing the relationship. Retain statements, reconcile unsettled charges and obtain written closure instructions before treating an unused account as deactivated. The three- and twelve-month fee triggers do not themselves establish automatic account deletion.

The current documents and dated agreement take priority as evidence over a historic brand description. The unresolved principal/intermediary wording remains material because it affects which company owes the trading obligation, where collateral sits and which complaint route can assess a disputed transaction.

Headquarters

Sandton, South Africa — current website office