Accounts and opening requirements
Sections ↑Account availability depends on the legal entity and location. PrimeXBT states that MT5 is supplied through partners; its Saint Lucia and El Salvador entities do not themselves provide MT5. The company in the MT5 opening agreement therefore matters.[11][10]
Reference table01
Product and account families
| Account | Balance / unit convention | Important distinction |
|---|---|---|
| PXTrader CFDs | USD, USDT or USDC account options | Spread and overnight-financing modelSource 2Source 4 |
| Crypto perpetuals | USDT, USDC, BTC or ETH options | Maker/taker commission and periodic fundingSource 2Source 4 |
| MT5 Zero Stop / Pro | Account-specific partner terms | Published zero-percent stop-out on the current selectorSource 2 |
| MT5 Cent | USC; 100 USC = USD 1 | One cent lot equals 0.01 standard lotSource 24 |
Reference table02
Opening and account-setting qualifications
| Topic | Published terms and practical effect |
|---|---|
| Pro discrepancy | Dedicated Pro page advertises spread from 0.0 pip and leverage up to 1:1,000; the selector shows 0.1 pip and 1:2,000. Confirm the actual partner/account specification.Source 2Source 3 |
| Cent balance | At USD 1,000-equivalent and above, the described higher-margin treatment raises margin for new exposure by ten times.Source 24 |
| Verification | Government ID, selfie and proof of residence may be required. The usual two-minute estimate is not guaranteed.Source 18 |
| Limited unverified access | Help examples mention USD 20,000 crypto withdrawals in 24 hours and USD 2,000 fiat deposits, but some regions require verification for all activity and fiat withdrawals require verification.Source 18 |
| No universal opening minimum | Method minimums and the margin for the selected order are separate; this profile does not invent one minimum for all product families.Source 7Source 2 |
Products and platforms
Sections ↑Reference table03
Platforms, contracts and currencies
| Topic | Published terms and practical effect |
|---|---|
| CFDs versus assets | A CFD does not confer ownership of the referenced security or commodity. Crypto perpetuals are a different leveraged contract.Source 4Source 15 |
| MT5 access | Desktop, web and phone terminal functions are not identical; partner-provided accounts have their own symbol catalogue.Source 2Source 11 |
| Reporting currency | Changing the account’s display currency does not automatically convert each wallet asset.Source 33 |
| Internal movement | Money must be transferred into the relevant trading account, and normally back to the wallet before external withdrawal.Source 23 |
| Legacy copying | Copy trading was discontinued on 1 May 2026 according to clause 4.4 of the linked terms.Source 15 |
Fees and holding costs
Sections ↑Reference table04
Current perpetual fee tiers
Reference table05
Volume needed for the five VIP levels
Reference table06
Holding, administration and conversion
| Topic | Published terms and practical effect |
|---|---|
| CFD financing | Daily reference time 22:00 UTC; applicable instruments have a Wednesday triple adjustment.Source 5 |
| Perpetual funding | Described on an eight-hour cycle, separately from execution commission.Source 5Source 4 |
| Standard swap-free | Swap can be replaced with a USD-per-lot-per-day administration fee. It is not automatically free holding.Source 25 |
| Extended swap-free | A thirty-day concession is conditional on qualification and instrument eligibility.Source 25 |
| Conversion | The Exchanger shows an inclusive quote. Some routes pass through an intermediate stablecoin and therefore involve two conversions.Source 21 |
| Inactivity charges | No current universal fixed dormancy amount was established. A zero account-opening/maintenance headline does not settle contractual inactivity treatment.Source 5Source 15 |
Execution, orders and risk controls
Sections ↑Reference table07
Margin and liquidation are account-specific
| Topic | Published terms and practical effect |
|---|---|
| New-exposure HMR | Specified MT5 session/news windows can require ten times normal margin. News windows are described as five minutes before and one minute after the event.Source 26 |
| Pending orders | A PXTrader limit order can fail at execution when higher margin is required.Source 26 |
| Closing a hedge | Removing one hedge leg can create new net exposure and a fresh margin requirement.Source 26 |
| MT5 stop-out conflict | Current Zero Stop/Pro material gives 0%; an older guide gives a 50% example. The older example is not a universal present-day rule.Source 2Source 28 |
| PXTrader | Its liquidation guide is separate; an MT5 percentage is not applied to perpetual or CFD accounts by analogy.Source 27 |
| Risk consequence | A stop-out threshold is not a guaranteed exit price or a promise that trading capital cannot be lost.Source 15 |
Reference table08
Order authority and service interruptions
| Topic | Published terms and practical effect |
|---|---|
| MT5 controls | Market and supported pending orders follow symbol and server settings.Source 29 |
| Status information | The public status site reports incidents, but does not promise a fixed restoration time.Source 12 |
| Alternative dealing | No documented always-available emergency order-execution telephone was established. General support is not labelled an order desk.Source 15Source 16 |
| Automated execution | API authorisation is separate from possession of a web/app login.Source 31 |
Deposits, withdrawals and transfers
Sections ↑Reference table09
Deposit ownership, networks and internal transfers
| Topic | Published terms and practical effect |
|---|---|
| Own-name source | The refund policy restricts third-party/anonymous funding and requires identity/source checks.Source 13 |
| Crypto network | Both token and network must match; a supported coin name alone is not enough to select a transfer network.Source 22 |
| Trading versus wallet funds | Transfer available money out of the trading account to the wallet before selecting an external payout.Source 23 |
| Conversion | Do not assume the quoted Exchanger rate is an interbank mid-market rate or that reporting-currency changes convert holdings.Source 21Source 33 |
Reference table10
Withdrawal rules and arrival times
| Topic | Published terms and practical effect |
|---|---|
| Address controls | Crypto withdrawals use address whitelisting/confirmation and a quoted network fee.Source 19 |
| Fiat allowance | The default help description gives three free fiat withdrawals in thirty days; method and regional exceptions remain applicable.Source 20 |
| Method examples | Listed card withdrawals span USD 30–2,000; some local e-wallet routes start at USD 15. These are not universal account limits.Source 20 |
| Processing | The policy allows up to 24 hours for back-office processing.Source 13 |
| Arrival | Bank payments can take 3–5 business days and cards up to ten after processing. “Instant” or average-speed marketing is not the same promise.Source 13Source 7 |
| Verification | Fiat withdrawals require completed identity checks even where limited unverified deposits are described.Source 18 |
Client protection and complaints
Sections ↑Reference table11
Legal and protection scope
| Topic | Published terms and practical effect |
|---|---|
| Saint Lucia | PrimeXBT Trading Services Ltd, registration 2024-00343. Corporate registration is not classified here as a financial-services licence.Source 10 |
| South Africa | PrimeXBT (Pty) Ltd publishes FSP 45697. This profile has not independently matched a current official firm record.Source 10 |
| El Salvador | The company publishes PSAD 0045 and a BCR service reference. No independent current firm-record match was recovered, so these remain company-reported.Source 10 |
| MT5 counterparty | The partner identified in the opening documents may be different from all three website entities.Source 11Source 10 |
| Negative balances | The stated reset mechanism can apply available credits; it does not insure deposits or prevent liquidation losses.Source 9 |
| Custody technology | Cold storage and multisignature descriptions are not a verified individual insurance certificate.Source 8 |
| Regional restriction | The reviewed offer excludes locations including the US, Canada, Iran, North Korea and Russia and is not directed at UK/EEA residents.Source 10Source 15 |
Reference table12
Complaints and final response
| Topic | Published terms and practical effect |
|---|---|
| Initial help | [email protected].Source 16 |
| Formal complaint | [email protected]; provide identity, account, transactions and evidence.Source 16 |
| Timeframe | The Saint Lucia procedure describes up to sixty calendar days, with a possible thirty-day extension.Source 16 |
| Correct jurisdiction | This procedure is not automatically the procedure or ombudsman entitlement of an MT5 partner or other regional entity.Source 16Source 11 |
Account support and records
Sections ↑Reference table13
Archiving, closure and evidence access
| Topic | Published terms and practical effect |
|---|---|
| Real MT5 archive | Thirty days inactive with zero balance, no positions and no pending orders; funding can reactivate the archived real account.Source 23 |
| Demo deletion | After thirty days without login, deletion is scheduled for the next Sunday and is irreversible.Source 23 |
| Contract inactivity | The main terms separately refer to six months and wider restrictions; that is not the same event as the zero-balance MT5 archive.Source 15 |
| Closing the main account | Access ends after deletion and the email cannot simply be reused for another account.Source 34 |
| Statements / exports | Download available transaction history before closure. A guaranteed post-deletion tax-report retrieval period was not established.Source 34Source 33 |
Reference table14
Security and recovery limits
| Topic | Published terms and practical effect |
|---|---|
| Two-factor authentication | Available for account protection and mandatory for API access.Source 30Source 31 |
| Secret handling | API secrets are shown once; use the controls for the specific key and account.Source 31 |
| Recovery holds | A universal fixed withdrawal suspension after password/2FA recovery was not established.Source 30 |
| Insurance distinction | Authentication and custody measures do not establish compensation for market losses.Source 8 |
Tools, automation and additional services
Sections ↑Reference table15
PXTrader API permissions
| Topic | Published terms and practical effect |
|---|---|
| Availability | Request-based access to PXTrader 2.0, rather than an unrestricted public key for every account type.Source 31 |
| Account scope | One key is associated with one account and its defined permissions.Source 31 |
| IP restrictions | Up to thirty-two allowed IP addresses are described.Source 31 |
| Changing authority | Permission changes require the relevant key workflow; revocation takes immediate effect.Source 31 |
| Position responsibility | Revoking a key is not asserted to cancel orders or liquidate existing positions.Source 31 |
Reference table16
Cash rewards, credit and discontinued copying
| Topic | Published terms and practical effect |
|---|---|
| Cash versus credit | The rewards guide separates withdrawable cashback from margin credits.Source 32 |
| Credit conditions | The reviewed rewards description caps credit at 5% of balance, with 365-day expiry and proportional removal on withdrawal. Campaign-specific rules still govern.Source 32Source 14 |
| Subscription benefit | A thirty-day VIP reward is a temporary tier benefit, not permanently lower fees.Source 32 |
| Copying closure | The terms retain client responsibility for positions from the discontinued service and reserve company liquidation powers; there is no current subscriber comparison.Source 15 |
| AI authority | No general autonomous AI trading mandate was established in the reviewed API/product documentation.Source 31Source 4 |
Company background and evidence
Sections ↑Reference table17
How to read this profile
| Topic | Published terms and practical effect |
|---|---|
| Contract first | The site displays multiple companies, account families and regional terms. The signed account agreement identifies the service actually received.Source 11Source 10 |
| Document conflicts | MT5 Pro spread/leverage and older liquidation examples are deliberately not collapsed into a single favourable headline.Source 2Source 3Source 28 |
| Research boundary | Document-based review only; no funded fills, payment-speed experiment, API order or recovery request was performed.Source 2Source 7Source 31 |
Legal entities & licences
These are source-dated records, not a blanket assessment of the broker. Read each issuer, identifier, status and scope together.
PrimeXBT Trading Services Ltd
No separate licence entry is recorded in this panel.
PrimeXBT (Pty) Ltd
South AfricaSource 10
| Issuer & identifier | Recorded status | Date & scope |
|---|---|---|
| FSCA45697 | Not verified | Checked 13 Oct 2026Company-published FSP reference. Intermediary/market-maker roles and exact account agreement must be checked; no direct firm-register confirmation was recovered.Source 10 |
PrimeXBT Trading Services S.A. de C.V.
El SalvadorSource 10
No separate licence entry is recorded in this panel.
Sources & further reading
- About PrimeXBT PrimeXBT · Accessed 13 Oct 2026
- Account types PrimeXBT · Accessed 13 Oct 2026
- MT5 Pro PrimeXBT · Accessed 13 Oct 2026
- PXTrader 2.0 PrimeXBT · Accessed 13 Oct 2026
- Fees and conditions PrimeXBT · Accessed 13 Oct 2026
- VIP programme PrimeXBT · Accessed 13 Oct 2026
- Payment methods PrimeXBT · Accessed 13 Oct 2026
- Security arrangements PrimeXBT · Accessed 13 Oct 2026
- Negative balance protection PrimeXBT · Accessed 13 Oct 2026
- Legal entities and permissions PrimeXBT · Accessed 13 Oct 2026
- Legal terms index PrimeXBT · Accessed 13 Oct 2026
- Service status PrimeXBT · Accessed 13 Oct 2026
- Deposit, withdrawal and refund policy PrimeXBT · Accessed 13 Oct 2026
- Promotion-code and bonus rules PrimeXBT · Accessed 13 Oct 2026
- Terms and conditions PrimeXBT · Accessed 13 Oct 2026
- Complaints handling PrimeXBT · Accessed 13 Oct 2026
- How VIP tiers work PrimeXBT · Accessed 13 Oct 2026
- Identity verification PrimeXBT · Accessed 13 Oct 2026
- Crypto withdrawals PrimeXBT · Accessed 13 Oct 2026
- Money withdrawals PrimeXBT · Accessed 13 Oct 2026
- Exchanger PrimeXBT · Accessed 13 Oct 2026
- Selecting a deposit network PrimeXBT · Accessed 13 Oct 2026
- Funding and managing MT5 PrimeXBT · Accessed 13 Oct 2026
- MT5 Cent accounts PrimeXBT · Accessed 13 Oct 2026
- Swap-free accounts PrimeXBT · Accessed 13 Oct 2026
- Standard and higher margin requirements PrimeXBT · Accessed 13 Oct 2026
- PXTrader liquidation PrimeXBT · Accessed 13 Oct 2026
- MT5 liquidation guide PrimeXBT · Accessed 13 Oct 2026
- MT5 order types PrimeXBT · Accessed 13 Oct 2026
- Account-security help PrimeXBT · Accessed 13 Oct 2026
- PXTrader API PrimeXBT · Accessed 13 Oct 2026
- Rewards PrimeXBT · Accessed 13 Oct 2026
- Account details PrimeXBT · Accessed 13 Oct 2026
- Deleting an account PrimeXBT · Accessed 13 Oct 2026
This profile reports dated public information, including broker-published services and terms. It does not independently test or guarantee execution, pricing or withdrawals. Inclusion is not an endorsement. Permissions and protections apply only to the named legal entity, service and client category; check the current official records and your contract.