OEXN: retail tiers, MetaTrader access and insurance conditions

OEXN offers retail FX and multi-asset CFDs through OEXN Limited in Cyprus. This profile covers that company’s oexn.com offer, checked on 20 October 2026. Its published exclusions include the United States, Russia, Syria, Iraq and North Korea; access elsewhere remains subject to acceptance.[1]

Professional classification is a separate assessment. The company requires two of three tests: substantial trading frequency, a financial-instrument portfolio above EUR 500,000, or relevant financial-sector experience. A larger deposit alone does not change a retail client’s protections.[22]

The professional account card lists a USD/EUR 10,000 minimum, negotiated commission and a 30% stop-out. That advertised threshold requires reconciliation with the policy below.[2]

View full spreads & trading costs

The current site provides MT4 and MT5 desktop downloads plus separate MT5 live and demo browser terminals. The published account tiers specify which platform names are included; the presence of a MetaTrader terminal does not by itself establish permission for every automated strategy.[1]

The pricing page retains tables labelled “Average spread” and “Proposed leverage”, including EUR/USD, USD/JPY, GBP/USD, gold and USOIL. Their embedded rows carry 2022 update dates and do not define the averaging window, spread unit or applicable account. They therefore do not establish a current comparable instrument tariff or a usable calculator input.[6]

The November 2024 terms impose EUR 10 monthly after 12 consecutive months without a login, deposit, withdrawal or position opening/closing across the profile’s MT4/MT5 accounts, stopping at zero. Any listed activity reactivates the profile, subject to updated KYC; previous fees are not refunded. After five inactive years with money remaining and unsuccessful contact attempts, the company reserves the right to cease treating that balance as client funds.[4]

The leverage policy sets 50% equity-to-used-margin close-out for retail and professional clients, conflicting with the professional card’s 30%; that professional threshold remains unresolved. MT5 customers receive no specific warning at 100%, unlike OEXN web/mobile notifications. Leverage and margin can change during volatility.[12][2]

Deposits must come from the client’s own payment source. The policy allows ownership and source-of-funds checks, and freezing or returning a payment if evidence is insufficient. Its stated transaction-processing hours are Monday–Friday, 08:00–18:00 GMT+2.[14]

Card refunds cannot exceed the total deposited by card; excess is paid by bank transfer. An expired, cancelled or lost card requires bank confirmation and an alternative route. Payments must remain in the client’s name. Due-diligence delays and costs on accounts with no trading activity can qualify the fee-free schedule.[16]

Several trading accounts, including different account currencies, can sit under one user wallet. Withdrawals are requested from the dashboard; original funding sources take priority. The trading manual distinguishes free margin from balance, including open P&L and trading charges, so the displayed account balance is not an unconditional withdrawal entitlement.[10][20]

CySEC’s current company entry matches OEXN Limited and oexn.com, with reception/transmission, execution and dealing-on-own-account permissions. This establishes the Cyprus firm and domain; it does not approve the commercial terms of every account.[3]

Account acceptance involves identity evidence, source-of-funds review and an investment-experience/financial-background questionnaire. The company can decline an application when information is missing or its risk criteria are not met.[5]

The current terms permit phone orders only when the platform is unavailable. Authentication, eligible order changes and dedicated dealing hours are not specified; the support listing does not establish unconditional telephone execution.[4]

The MT4 manual explains Account History date filtering and saving standard or detailed reports. These are trading records, not a country-specific tax calculation. Its instructions should not be assumed to describe every MT5 or browser function.[20]

Complaints receive a reference and acknowledgement within five days. The company targets a decision within two months; a delay explanation may extend the overall period to three months from submission. Its page also retains a six-month post-response Ombudsman statement, which differs from the current external guidance.[19]

For individuals: complain to the firm within six months of awareness; Ombudsman referral must satisfy both twelve months from that complaint and eighteen months from awareness.[25]

Islamic treatment requires approval and religious evidence and applies to the client’s MT4 accounts. The terms limit swap relief to ten calendar days per position; longer holds incur swaps. Suspected abuse can lead to withdrawal of the status or retrospective charges.[4]

The educational library provides a trading manual and guides to charts, support/resistance, trends, pivots and Fibonacci retracements. These materials are distinct from discretionary management or authority to place trades for a customer.[21]

The 2025 audited Pillar III disclosure dates the Cyprus incorporation to 28 August 2020. At 31 December 2025 it reports EUR 820,892 of own funds against a EUR 750,000 capital requirement and a rounded 109% ratio. These are dated company disclosures, not a current solvency assurance or an amount insured for clients.[23]

The current contact page gives an operating office in Nicosia, while the CySEC entry and several policies retain Larnaca. The licence and company identifiers agree; the address discrepancy does not establish a transfer to another contracting entity.[18][3]

Headquarters

Nicosia, Cyprus — current contact page