Accounts & headline costs
Sections ↑neon invest adds a curated securities account to a Swiss mobile banking relationship. Its distinctive combination is no custody charge, percentage-based dealing, whole-unit monthly investing and a CHF-based interface. The main trade-offs are equally concrete: the ordinary order type is market, an instruction entered overnight waits for the exchange, incoming portfolios cannot currently move in kind, and outgoing transfers carry a per-position fee. This is the Swiss resident retail service, not a leveraged forex account.[1][6][7][16][17]
Account and service routes
| Route | What the client controls | Principal distinction |
|---|---|---|
| neon invest | Individual purchases and sales from the available securities list | Requires an eligible neon relationship and age 18 or over.Source 3Source 21Source 22 |
| Investment plan | Monthly allocations to up to six eligible shares or ETFs | Whole units; an unspent amount remains in the plan.Source 9 |
| Everyday account plans | Banking, cards and support features | free, plus, global and metal are banking plans, not four different securities execution venues.Source 32 |
| neon pillar 3a | Separate retirement portfolios | Different partners, annual fees, eligibility and withdrawal restrictions.Source 33Source 34Source 35 |
Core transaction prices
| Transaction or balance | Published charge | Charging unit |
|---|---|---|
| Swiss shares; all ETFs | 0.5% | Each purchase or sale; the ETF’s domicile still affects stamp duty. |
| Foreign shares | 1% | Each purchase or sale. |
| Ordinary custody | CHF 0 | No custody charge for the invest securities account. |
| Swiss / foreign securities stamp duty | 0.075% / 0.150% | Additional purchase or sale amount; identify the security’s domicile. |
Outside the investment plan, the dealing fee is at least CHF 1. That floor starts to matter below CHF 200 for Swiss shares or ETFs and below CHF 100 for foreign shares. It is a transaction minimum, not a stated account-opening deposit. The investment plan is exempt from the CHF 1 minimum; selected promotional instruments have additional fee relief.[2]
Products & platforms
Sections ↑Investment range and ownership
| Product | Structure | Practical consequence |
|---|---|---|
| Swiss and international shares | Listed securities from the curated catalogue | A foreign company’s shares are dealt through the supported Swiss venue rather than a client-selected foreign exchange.Source 3Source 4 |
| ETFs | Funds with their own investment policy and expenses | A fund trading in CHF can still contain foreign-currency exposure.Source 3Source 1 |
| Crypto exposure | Exchange-traded products in the securities catalogue | Not a personal blockchain wallet or a transfer of coins to an external address.Source 3 |
| Shareholder rights | No entry into the shareholder register through neon | The FAQ says voting rights are not exercised; AGM attendance and in-kind shareholder gifts are not provided.Source 5 |
The app’s product list, instrument factsheet and current quote are more useful than a historical total instrument count. A Swiss-franc trading price does not itself hedge the underlying investment’s currency risk. For a crypto ETP, the issuer and custody structure of the security remain relevant even though it is bought through the same app as an ETF.[3][4]
Mobile tools and alerts
| Function | Documented operation | Boundary |
|---|---|---|
| Invest tab | Instrument discovery, order confirmation and portfolio access | Published mobile workflow; no desktop trading terminal or public client trading API was established.Source 22Source 36 |
| Price alerts | Select a 3%, 5% or 10% movement threshold against the previous closing reference | An alert is information, not an automatic sale or stop order.Source 18 |
| Repeated alerts | Further threshold movements can generate another alert; the baseline resets for a new trading day | Settings and notification delivery do not guarantee that an order can be executed at the notified price.Source 18 |
| Information documents | Factsheets and account/portfolio documents within the app | The published document path is not proof of a downloaded trade-history CSV or API export.Source 19Source 3 |
Fees & holding costs
Sections ↑Illustrative CHF 1,000 purchases
| Security | Dealing fee | Stamp duty | Combined components |
|---|---|---|---|
| Swiss share | CHF 5 | CHF 0.75 | CHF 5.75 |
| Foreign share | CHF 10 | CHF 1.50 | CHF 11.50 |
| Foreign-domiciled ETF | CHF 5 | CHF 1.50 | CHF 6.50 |
Costs behind the CHF price
| Cost layer | Published treatment | Why it matters |
|---|---|---|
| Trade currency conversion | No additional transaction FX fee in the ordinary dealing schedule | This does not remove the instrument’s bid/ask spread.Source 1Source 8 |
| Foreign cash dividends | Partner bank converts to CHF; disclosed interbank margin is about 1.5% | The dividend-conversion rule differs from the no-extra-FX-fee trading headline.Source 15 |
| Dividend taxes | Distributions are credited after relevant withholding/source tax | Domicile and personal eligibility affect any reclaim; no personal net yield is assumed.Source 15 |
| Fund and ETP expenses | Underlying product charges remain | A trading-fee refund does not reimburse every cost embedded in the instrument.Source 14 |
Two different zero-fee programmes
| Programme | Scope | Cash-flow condition |
|---|---|---|
| Selected 0% investment-plan assets | Purchase-fee relief through qualifying recurring instructions | The ordinary fee is first charged and refunded within three working days.Source 13 |
| Swisscanto 0% Specials | Four named ETFs: eligible buys and sells from 8 April 2025 to 31 December 2026 | The stated refund is within two working days; stamp duty and fund expenses remain.Source 14 |
A reimbursement pending on an eligible trade is not an extra cash balance available before it is credited. These particular offers refund charges; they are not a promise of leveraged trading credit. Nor does an instrument’s inclusion in a purchase-only savings promotion automatically waive the charge on its later sale.[13][14]
Execution & trading rules
Sections ↑Venue, session and order control
| Item | Published rule | Operational effect |
|---|---|---|
| Execution venue | BX Swiss | The venue is specified; no automatic promise of access to all competing exchanges.Source 4 |
| Normal session | Monday–Friday, 09:00–17:30, Swiss exchange hours | Exchange holidays apply.Source 7 |
| 24/7 Investing | Enter a pending instruction outside the open session | Execution waits for the next opening; this is not 24/7 market liquidity.Source 7 |
| Order type | Market orders | The displayed price is not a limit guaranteeing the final fill.Source 6Source 7 |
A sell instruction entered at midnight can therefore remain exposed to the next morning’s opening price. For a foreign share, the Swiss session may also overlap only partly with trading in its home market. The broker’s spread guide explains why available liquidity matters; this profile does not claim that the app’s execution prices were independently measured.[7][8]
Recurring-order timetable
| Setting or event | Current FAQ instruction | Practical consequence |
|---|---|---|
| Monthly date | Choose the 3rd, 15th or 28th | Changing one asset’s execution date changes the other plan assets to the same date.Source 11 |
| Non-business day | Normally moves to the previous working day; exceptionally the next | The selected calendar number is not always the actual execution date.Source 11 |
| Delete an allocation | Open the investment-plan overview, select the investment and delete it | Changes are unavailable on the execution day.Source 10 |
| Whole-unit purchase | Only whole shares or ETF units are bought | Unspent cash carries into a later month rather than creating a fractional security.Source 9 |
The older introductory article uses a first-of-month example with November 2024 reference prices. The dedicated current timing FAQ gives three selectable dates, so the example is not used as the current schedule. Deleting a future allocation also does not liquidate units that previous instructions already bought.[9][11][10]
Deposits, withdrawals & transfers
Sections ↑Cash that is not immediately invested
| Situation | Documented treatment | Resolution |
|---|---|---|
| Insufficient main-account cash | The day-before transfer fails if the main balance is below the monthly plan budget | The system tries again the following month.Source 12 |
| Whole-unit affordability reserve | About 10% above the current asset price is allowed for fees and movement | A plan balance equal only to the displayed unit price can be insufficient.Source 12 |
| Residual plan cash | Remains visible under the plan balance | Invest > Investment plan > Manage permits return to the main account.Source 12 |
| Cash dividends | Paid to the main neon bank account | Foreign distributions use the conversion rule described above.Source 15 |
The investment plan, a securities holding and spendable bank cash are separate states. The reviewed public material did not establish an exact sale-settlement-to-bank-withdrawal timetable or all payment-review holds. No same-day withdrawal promise is made from an account valuation or a completed sell ticket. Check the available bank balance and the transaction’s settlement record before committing the proceeds elsewhere.[36][12]
Moving a portfolio
| Direction | Published availability and charge | Decision-useful distinction |
|---|---|---|
| Another custodian to neon | In-kind incoming transfers are currently unsupported | The offered alternative is sale elsewhere and repurchase, not a transfer preserving uninterrupted ownership.Source 16 |
| Sale-and-repurchase discount | Two-thirds of neon purchase fees, excluding stamp duty | Request the terms through invest-support before relying on the discount.Source 16 |
| neon to another custodian | CHF 100 plus VAT per position | Two different securities cost CHF 200 plus VAT, regardless of how many units of each are held.Source 17 |
For a small diversified portfolio, the number of positions can make the transfer-out bill significant even when custody itself costs nothing. Compare an in-kind exit with sale and repurchase using both institutions’ charges, spreads, market exposure during the gap and any relevant tax consequences. This is a comparison of exit mechanics, not a recommendation to realise a gain or loss.[17][16]
Protection & regulation
Sections ↑Identity and asset protection
| Party or asset | Established role | Limit |
|---|---|---|
| neon Switzerland AG | Swiss app/service company; UID CHE-318.873.822 | neon expressly says it is not a bank; the UID is not a banking licence.Source 26Source 27 |
| Hypothekarbank Lenzburg AG | Bank account, securities custody and settlement partner | The bank’s launch announcement establishes the invest relationship; the 2026 renewal confirms its continuation.Source 31Source 30 |
| Eligible bank deposits | HBL appears in the esisuisse member directory; normal protection is CHF 100,000 per eligible client and bank | Other deposits at that same bank share the relevant limit; each app balance is not a fresh allowance.Source 29 |
| Custodied securities | Provider describes investments as excluded from the bank’s bankruptcy estate | An ownership/return claim is not protection against market decline or the security issuer’s default.Source 28 |
| Pillar 3a assets | Separate retirement foundation and investment-bank arrangement | Do not copy ordinary bank-cash protection onto the whole pension portfolio.Source 33 |
No private excess-investment-insurance policy with a current certificate, per-client amount and shared policy limit was established. Banking-plan travel or purchase insurance should not be treated as portfolio-loss cover. The account provider’s insolvency, a disruption at the app company and a fall in an investment’s price are different events.[36][27][28]
Opening an account & support
Sections ↑Opening and restoring access
| Step | Published requirement or procedure | Scope |
|---|---|---|
| Residence and tax status | Domicile in Switzerland and exclusive Swiss tax residence; eligible identification | Foreign nationals generally need the qualifying residence permit specified by the application.Source 20 |
| Investment eligibility | At least 18 years old | The everyday account’s lower age threshold does not establish investing permission.Source 21 |
| Application | Use the official mobile app and complete video or photo identification | Additional documentation can be required; a marketing completion estimate is not an approval guarantee.Source 22 |
| Replacement phone | Install the app and use the activation/security recovery process | Request a temporary account lock through support where the phone was lost or stolen.Source 23 |
Customer service and access problems
Scope Write from the email address registered to the account; identify the relevant account or transaction.
Scope Published contact for the incoming-portfolio limitation and sale-and-repurchase fee offer.
Scope Official guide to the app support route and plan-dependent telephone access.
Scope Card emergency number only. Not verified as a securities dealing desk.
The service guide gives a usual written response target of one to two working days and weekday phone availability of 08:00–17:00 for the specified paid plans. Those are published service descriptions, not measured response times. A dedicated outage-dealing procedure, its execution tariff and a verified emergency securities number were not established; the card-blocking number is not substituted for them.[25][24]
Additional services
Sections ↑Pillar 3a is a separate service
| Feature | Published offering | Boundary |
|---|---|---|
| Eligibility and control | Existing neon relationship, age 18+, Swiss residence and qualifying Swiss social-insurance income | Retirement withdrawal rules apply, unlike an ordinary sale from neon invest.Source 34Source 35 |
| Partners and portfolios | simply3a foundation; Lienhardt & Partner invests in Swisscanto funds; up to five portfolios | Not a second self-directed BX Swiss securities account.Source 33 |
| Advertised annual fee range | 0.39%–0.45%; no separate entry, custody or transaction fee advertised | The page’s table and narrative disagree on the lower balance bands.Source 33 |
The pension page’s table gives 0.45% below CHF 5,000, 0.44% for CHF 5,000–9,999, 0.43% for CHF 10,000–24,999, 0.41% for CHF 25,000–49,999 and 0.39% from CHF 50,000. Its surrounding text instead says 0.45% up to CHF 10,000. The applied charge needs confirmation at that boundary; the discrepancy is retained rather than silently selecting the cheaper version. These rates are separate from ordinary securities dealing commissions.[33]
The app support guide describes AI-assisted answers to general questions. That does not establish an assistant authorised to choose or execute investments. A recurring investment plan follows the customer’s selected allocations; no native copy-trading marketplace, client-facing autonomous trading mandate or public order API was established in the reviewed product material.[25][10][36]
Company background & evidence
Sections ↑Business context without turning scale into a rating
| Date | Documented development | Interpretation |
|---|---|---|
| July 2023 | HBL announced its BX Swiss connection and custody/settlement role for neon invest | The bank and app company perform different functions.Source 31 |
| May 2025 | Everyday-account plans changed | A banking tariff change is not by itself evidence that investment custody migrated.Source 32 |
| 12 May 2026 | HBL and neon renewed their partnership; around 250,000 customers were referenced | The bank reported end-2025 neon customer deposits of CHF 1.4 billion and invest custody of CHF 445.3 million.Source 30 |
The two balance measures are not interchangeable: customer bank deposits are cash liabilities, while custody volume measures investments held. Neither is client profit or a guarantee of execution quality. The current imprint places neon Switzerland AG in Zurich; this profile does not present the corporate address as a walk-in advisory branch.[30][26]
Legal entities & licences
These are source-dated records, not a blanket assessment of the broker. Read each issuer, identifier, status and scope together.
neon Switzerland AG
No separate licence entry is recorded in this panel.
Hypothekarbank Lenzburg AG
No separate licence entry is recorded in this panel.
Additional Information
Sections ↑Statements and documents
| Record | Documented access | Date or qualification |
|---|---|---|
| Account and Spaces statement | Profile > Account statements; PDF | The January 2026 guide covers the 2025 tax year. |
| Combined invest eTax statement | PDF with data usable by supporting tax portals | The guide schedules the 2025-year document for end-February 2026 and says it is free for invest users. |
| Pillar 3a certificate | Within the individual portfolio’s documents | One certificate per portfolio; separate from the ordinary investment statement. |
Those published tax-document dates describe a completed reporting cycle, not a guarantee for the following tax year. The reviewed sources did not establish an invest-specific inactivity charge, an automatic deactivation clock or a reactivation timetable. The service guide allows account closure through the app, but stopping use or uninstalling it should not be confused with settling open instructions, moving securities and closing the contractual relationship.[19][25][36]
This reference combines broker help pages, dated programme terms, the named bank’s announcements and the deposit scheme’s member directory. It does not report a funded account, execution, payment, device-recovery or support-response experiment. Product restrictions and unresolved contractual details remain scoped to the affected service rather than generalised to the entire brand.
Sources & further reading
- Investment dealing fees, stamp duty and custody neon Switzerland AG · Accessed 14 Oct 2026
- CHF 1 minimum trade fee and savings-plan exemption neon Switzerland AG · Accessed 14 Oct 2026
- Investable securities and product catalogue neon Switzerland AG · Accessed 14 Oct 2026
- Execution venue for neon invest neon Switzerland AG · Accessed 14 Oct 2026
- Shareholder registration and voting rights neon Switzerland AG · Accessed 14 Oct 2026
- Supported market orders neon Switzerland AG · Accessed 14 Oct 2026
- Exchange hours and queued 24/7 Investing instructions neon Switzerland AG · Accessed 14 Oct 2026
- Spread formation and market liquidity neon Switzerland AG · Accessed 14 Oct 2026
- Investment-plan setup, whole units and residual cash neon Switzerland AG · 4 Jun 2024 · Accessed 14 Oct 2026
- Editing and deleting recurring investments neon Switzerland AG · Accessed 14 Oct 2026
- Monthly execution dates and non-business-day treatment neon Switzerland AG · Accessed 14 Oct 2026
- Funding failures, whole-unit reserve and plan-balance return neon Switzerland AG · Accessed 14 Oct 2026
- Selected-plan fee refund and processing time neon Switzerland AG · Accessed 14 Oct 2026
- Swisscanto 0% Specials: term, instruments and reimbursement neon Switzerland AG · 8 Apr 2025 · Accessed 14 Oct 2026
- Dividend cash, CHF conversion and withholding neon Switzerland AG · Accessed 14 Oct 2026
- Incoming securities not supported; sale-and-repurchase discount neon Switzerland AG · Accessed 14 Oct 2026
- Outgoing securities transfer fee per position neon Switzerland AG · Accessed 14 Oct 2026
- Percentage price alerts and reset behaviour neon Switzerland AG · 12 May 2026 · Accessed 14 Oct 2026
- 2025 tax-year documents supplied in 2026: PDF and eTax neon Switzerland AG · 6 Jan 2026 · Accessed 14 Oct 2026
- Ordinary account domicile, tax residence and identification neon Switzerland AG · Accessed 14 Oct 2026
- Minimum age for neon invest neon Switzerland AG · Accessed 14 Oct 2026
- Application, app stores and identity verification neon Switzerland AG · Accessed 14 Oct 2026
- Lost or damaged phone and replacement activation neon Switzerland AG · Accessed 14 Oct 2026
- Official written support and card-blocking contact neon Switzerland AG · Accessed 14 Oct 2026
- In-app support, published response targets and plan-dependent phone access neon Switzerland AG · 26 Aug 2025 · Accessed 14 Oct 2026
- Company imprint and commercial identifier neon Switzerland AG · Accessed 29 Oct 2026
- neon is not a bank; account provider identified neon Switzerland AG · Accessed 14 Oct 2026
- Securities custody and bank insolvency neon Switzerland AG · Accessed 14 Oct 2026
- Current member bank search and deposit-protection framework esisuisse · Accessed 14 Oct 2026
- Bank partnership renewed; 2025 client deposits and invest custody Hypothekarbank Lenzburg AG · 12 May 2026 · Accessed 14 Oct 2026
- Custodian and execution relationship at neon invest launch Hypothekarbank Lenzburg AG · 13 Jul 2023 · Accessed 14 Oct 2026
- May 2025 everyday-account plan changes neon Switzerland AG · 10 Apr 2025 · Accessed 14 Oct 2026
- Separate pillar 3a partners, strategies and published fee bands neon Switzerland AG · Accessed 14 Oct 2026
- Pillar 3a opening eligibility neon Switzerland AG · Accessed 14 Oct 2026
- Pillar 3a purpose and withdrawal restrictions neon Switzerland AG · 30 Jun 2026 · Accessed 14 Oct 2026
- Current app terms, investment disclaimer and partner-document entry points neon Switzerland AG · Accessed 29 Oct 2026
This profile reports dated public information, including broker-published services and terms. It does not independently test or guarantee execution, pricing or withdrawals. Inclusion is not an endorsement. Permissions and protections apply only to the named legal entity, service and client category; check the current official records and your contract.