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neon invest: Swiss securities accounts, recurring investing, costs and cash access

A Swiss mobile-investing reference covering market orders, whole-unit savings, transaction and dividend FX costs, fee refunds, portfolio transfers, HBL custody, account recovery and the separate pillar 3a service.

By FXBrokers.ai ResearchOperating status: ActiveSources checked Published
  • Percentage dealing and the CHF 1 ordinary-order minimum differ from savings-plan and selected-instrument fee relief.
  • 24/7 Investing queues market instructions for the next exchange session; it does not supply round-the-clock execution.
  • Foreign dividend conversion carries a disclosed margin despite the no-extra-FX-fee trade headline.
  • Incoming in-kind transfers are unsupported; outgoing transfers are CHF 100 plus VAT per position.

Accounts & headline costs

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neon invest adds a curated securities account to a Swiss mobile banking relationship. Its distinctive combination is no custody charge, percentage-based dealing, whole-unit monthly investing and a CHF-based interface. The main trade-offs are equally concrete: the ordinary order type is market, an instruction entered overnight waits for the exchange, incoming portfolios cannot currently move in kind, and outgoing transfers carry a per-position fee. This is the Swiss resident retail service, not a leveraged forex account.[1][6][7][16][17]

Account comparison01

Account and service routes

Account and service routes
RouteWhat the client controlsPrincipal distinction
neon investIndividual purchases and sales from the available securities listRequires an eligible neon relationship and age 18 or over.Source 3Source 21Source 22
Investment planMonthly allocations to up to six eligible shares or ETFsWhole units; an unspent amount remains in the plan.Source 9
Everyday account plansBanking, cards and support featuresfree, plus, global and metal are banking plans, not four different securities execution venues.Source 32
neon pillar 3aSeparate retirement portfoliosDifferent partners, annual fees, eligibility and withdrawal restrictions.Source 33Source 34Source 35
Pricing & charges02

Core transaction prices

Core transaction prices
Transaction or balancePublished chargeCharging unit
Swiss shares; all ETFs0.5%Each purchase or sale; the ETF’s domicile still affects stamp duty.
Foreign shares1%Each purchase or sale.
Ordinary custodyCHF 0No custody charge for the invest securities account.
Swiss / foreign securities stamp duty0.075% / 0.150%Additional purchase or sale amount; identify the security’s domicile.

Outside the investment plan, the dealing fee is at least CHF 1. That floor starts to matter below CHF 200 for Swiss shares or ETFs and below CHF 100 for foreign shares. It is a transaction minimum, not a stated account-opening deposit. The investment plan is exempt from the CHF 1 minimum; selected promotional instruments have additional fee relief.[2]

View full spreads & trading costs

Products & platforms

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Reference table03

Investment range and ownership

Investment range and ownership
ProductStructurePractical consequence
Swiss and international sharesListed securities from the curated catalogueA foreign company’s shares are dealt through the supported Swiss venue rather than a client-selected foreign exchange.Source 3Source 4
ETFsFunds with their own investment policy and expensesA fund trading in CHF can still contain foreign-currency exposure.Source 3Source 1
Crypto exposureExchange-traded products in the securities catalogueNot a personal blockchain wallet or a transfer of coins to an external address.Source 3
Shareholder rightsNo entry into the shareholder register through neonThe FAQ says voting rights are not exercised; AGM attendance and in-kind shareholder gifts are not provided.Source 5

The app’s product list, instrument factsheet and current quote are more useful than a historical total instrument count. A Swiss-franc trading price does not itself hedge the underlying investment’s currency risk. For a crypto ETP, the issuer and custody structure of the security remain relevant even though it is bought through the same app as an ETF.[3][4]

Platforms & products04

Mobile tools and alerts

Mobile tools and alerts
FunctionDocumented operationBoundary
Invest tabInstrument discovery, order confirmation and portfolio accessPublished mobile workflow; no desktop trading terminal or public client trading API was established.Source 22Source 36
Price alertsSelect a 3%, 5% or 10% movement threshold against the previous closing referenceAn alert is information, not an automatic sale or stop order.Source 18
Repeated alertsFurther threshold movements can generate another alert; the baseline resets for a new trading daySettings and notification delivery do not guarantee that an order can be executed at the notified price.Source 18
Information documentsFactsheets and account/portfolio documents within the appThe published document path is not proof of a downloaded trade-history CSV or API export.Source 19Source 3

Fees & holding costs

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Pricing & charges05

Illustrative CHF 1,000 purchases

Illustrative CHF 1,000 purchases
SecurityDealing feeStamp dutyCombined components
Swiss shareCHF 5CHF 0.75CHF 5.75
Foreign shareCHF 10CHF 1.50CHF 11.50
Foreign-domiciled ETFCHF 5CHF 1.50CHF 6.50
Pricing & charges06

Costs behind the CHF price

Costs behind the CHF price
Cost layerPublished treatmentWhy it matters
Trade currency conversionNo additional transaction FX fee in the ordinary dealing scheduleThis does not remove the instrument’s bid/ask spread.Source 1Source 8
Foreign cash dividendsPartner bank converts to CHF; disclosed interbank margin is about 1.5%The dividend-conversion rule differs from the no-extra-FX-fee trading headline.Source 15
Dividend taxesDistributions are credited after relevant withholding/source taxDomicile and personal eligibility affect any reclaim; no personal net yield is assumed.Source 15
Fund and ETP expensesUnderlying product charges remainA trading-fee refund does not reimburse every cost embedded in the instrument.Source 14
Pricing & charges07

Two different zero-fee programmes

Two different zero-fee programmes
ProgrammeScopeCash-flow condition
Selected 0% investment-plan assetsPurchase-fee relief through qualifying recurring instructionsThe ordinary fee is first charged and refunded within three working days.Source 13
Swisscanto 0% SpecialsFour named ETFs: eligible buys and sells from 8 April 2025 to 31 December 2026The stated refund is within two working days; stamp duty and fund expenses remain.Source 14

A reimbursement pending on an eligible trade is not an extra cash balance available before it is credited. These particular offers refund charges; they are not a promise of leveraged trading credit. Nor does an instrument’s inclusion in a purchase-only savings promotion automatically waive the charge on its later sale.[13][14]

Execution & trading rules

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Trading & service hours08

Venue, session and order control

Venue, session and order control
ItemPublished ruleOperational effect
Execution venueBX SwissThe venue is specified; no automatic promise of access to all competing exchanges.Source 4
Normal sessionMonday–Friday, 09:00–17:30, Swiss exchange hoursExchange holidays apply.Source 7
24/7 InvestingEnter a pending instruction outside the open sessionExecution waits for the next opening; this is not 24/7 market liquidity.Source 7
Order typeMarket ordersThe displayed price is not a limit guaranteeing the final fill.Source 6Source 7

A sell instruction entered at midnight can therefore remain exposed to the next morning’s opening price. For a foreign share, the Swiss session may also overlap only partly with trading in its home market. The broker’s spread guide explains why available liquidity matters; this profile does not claim that the app’s execution prices were independently measured.[7][8]

Reference table09

Recurring-order timetable

Recurring-order timetable
Setting or eventCurrent FAQ instructionPractical consequence
Monthly dateChoose the 3rd, 15th or 28thChanging one asset’s execution date changes the other plan assets to the same date.Source 11
Non-business dayNormally moves to the previous working day; exceptionally the nextThe selected calendar number is not always the actual execution date.Source 11
Delete an allocationOpen the investment-plan overview, select the investment and delete itChanges are unavailable on the execution day.Source 10
Whole-unit purchaseOnly whole shares or ETF units are boughtUnspent cash carries into a later month rather than creating a fractional security.Source 9

The older introductory article uses a first-of-month example with November 2024 reference prices. The dedicated current timing FAQ gives three selectable dates, so the example is not used as the current schedule. Deleting a future allocation also does not liquidate units that previous instructions already bought.[9][11][10]

Deposits, withdrawals & transfers

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Reference table10

Cash that is not immediately invested

Cash that is not immediately invested
SituationDocumented treatmentResolution
Insufficient main-account cashThe day-before transfer fails if the main balance is below the monthly plan budgetThe system tries again the following month.Source 12
Whole-unit affordability reserveAbout 10% above the current asset price is allowed for fees and movementA plan balance equal only to the displayed unit price can be insufficient.Source 12
Residual plan cashRemains visible under the plan balanceInvest > Investment plan > Manage permits return to the main account.Source 12
Cash dividendsPaid to the main neon bank accountForeign distributions use the conversion rule described above.Source 15

The investment plan, a securities holding and spendable bank cash are separate states. The reviewed public material did not establish an exact sale-settlement-to-bank-withdrawal timetable or all payment-review holds. No same-day withdrawal promise is made from an account valuation or a completed sell ticket. Check the available bank balance and the transaction’s settlement record before committing the proceeds elsewhere.[36][12]

Transfer terms11

Moving a portfolio

Moving a portfolio
DirectionPublished availability and chargeDecision-useful distinction
Another custodian to neonIn-kind incoming transfers are currently unsupportedThe offered alternative is sale elsewhere and repurchase, not a transfer preserving uninterrupted ownership.Source 16
Sale-and-repurchase discountTwo-thirds of neon purchase fees, excluding stamp dutyRequest the terms through invest-support before relying on the discount.Source 16
neon to another custodianCHF 100 plus VAT per positionTwo different securities cost CHF 200 plus VAT, regardless of how many units of each are held.Source 17

For a small diversified portfolio, the number of positions can make the transfer-out bill significant even when custody itself costs nothing. Compare an in-kind exit with sale and repurchase using both institutions’ charges, spreads, market exposure during the gap and any relevant tax consequences. This is a comparison of exit mechanics, not a recommendation to realise a gain or loss.[17][16]

Protection & regulation

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Protections & eligibility12

Identity and asset protection

Identity and asset protection
Party or assetEstablished roleLimit
neon Switzerland AGSwiss app/service company; UID CHE-318.873.822neon expressly says it is not a bank; the UID is not a banking licence.Source 26Source 27
Hypothekarbank Lenzburg AGBank account, securities custody and settlement partnerThe bank’s launch announcement establishes the invest relationship; the 2026 renewal confirms its continuation.Source 31Source 30
Eligible bank depositsHBL appears in the esisuisse member directory; normal protection is CHF 100,000 per eligible client and bankOther deposits at that same bank share the relevant limit; each app balance is not a fresh allowance.Source 29
Custodied securitiesProvider describes investments as excluded from the bank’s bankruptcy estateAn ownership/return claim is not protection against market decline or the security issuer’s default.Source 28
Pillar 3a assetsSeparate retirement foundation and investment-bank arrangementDo not copy ordinary bank-cash protection onto the whole pension portfolio.Source 33

No private excess-investment-insurance policy with a current certificate, per-client amount and shared policy limit was established. Banking-plan travel or purchase insurance should not be treated as portfolio-loss cover. The account provider’s insolvency, a disruption at the app company and a fall in an investment’s price are different events.[36][27][28]

Opening an account & support

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Reference table13

Opening and restoring access

Opening and restoring access
StepPublished requirement or procedureScope
Residence and tax statusDomicile in Switzerland and exclusive Swiss tax residence; eligible identificationForeign nationals generally need the qualifying residence permit specified by the application.Source 20
Investment eligibilityAt least 18 years oldThe everyday account’s lower age threshold does not establish investing permission.Source 21
ApplicationUse the official mobile app and complete video or photo identificationAdditional documentation can be required; a marketing completion estimate is not an approval guarantee.Source 22
Replacement phoneInstall the app and use the activation/security recovery processRequest a temporary account lock through support where the phone was lost or stolen.Source 23

Customer service and access problems

General supportEmail
[email protected]Source 24

Scope Write from the email address registered to the account; identify the relevant account or transaction.

Investment transfer enquiryEmail
[email protected]Source 16

Scope Published contact for the incoming-portfolio limitation and sale-and-repurchase fee offer.

In-app serviceWebsite
https://www.neon-free.ch/en/blog/the-neon-customer-service-completely-without-branchSource 25

Scope Official guide to the app support route and plan-dependent telephone access.

Card blockingTelephone
+41 43 508 03 19Source 24

Scope Card emergency number only. Not verified as a securities dealing desk.

The service guide gives a usual written response target of one to two working days and weekday phone availability of 08:00–17:00 for the specified paid plans. Those are published service descriptions, not measured response times. A dedicated outage-dealing procedure, its execution tariff and a verified emergency securities number were not established; the card-blocking number is not substituted for them.[25][24]

Additional services

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Reference table14

Pillar 3a is a separate service

Pillar 3a is a separate service
FeaturePublished offeringBoundary
Eligibility and controlExisting neon relationship, age 18+, Swiss residence and qualifying Swiss social-insurance incomeRetirement withdrawal rules apply, unlike an ordinary sale from neon invest.Source 34Source 35
Partners and portfoliossimply3a foundation; Lienhardt & Partner invests in Swisscanto funds; up to five portfoliosNot a second self-directed BX Swiss securities account.Source 33
Advertised annual fee range0.39%–0.45%; no separate entry, custody or transaction fee advertisedThe page’s table and narrative disagree on the lower balance bands.Source 33

The pension page’s table gives 0.45% below CHF 5,000, 0.44% for CHF 5,000–9,999, 0.43% for CHF 10,000–24,999, 0.41% for CHF 25,000–49,999 and 0.39% from CHF 50,000. Its surrounding text instead says 0.45% up to CHF 10,000. The applied charge needs confirmation at that boundary; the discrepancy is retained rather than silently selecting the cheaper version. These rates are separate from ordinary securities dealing commissions.[33]

The app support guide describes AI-assisted answers to general questions. That does not establish an assistant authorised to choose or execute investments. A recurring investment plan follows the customer’s selected allocations; no native copy-trading marketplace, client-facing autonomous trading mandate or public order API was established in the reviewed product material.[25][10][36]

Company background & evidence

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Event timeline15

Business context without turning scale into a rating

Business context without turning scale into a rating
DateDocumented developmentInterpretation
July 2023HBL announced its BX Swiss connection and custody/settlement role for neon investThe bank and app company perform different functions.Source 31
May 2025Everyday-account plans changedA banking tariff change is not by itself evidence that investment custody migrated.Source 32
12 May 2026HBL and neon renewed their partnership; around 250,000 customers were referencedThe bank reported end-2025 neon customer deposits of CHF 1.4 billion and invest custody of CHF 445.3 million.Source 30

The two balance measures are not interchangeable: customer bank deposits are cash liabilities, while custody volume measures investments held. Neither is client profit or a guarantee of execution quality. The current imprint places neon Switzerland AG in Zurich; this profile does not present the corporate address as a walk-in advisory branch.[30][26]

The companies behind the brand

Legal entities & licences

These are source-dated records, not a blanket assessment of the broker. Read each issuer, identifier, status and scope together.

neon Switzerland AG

SwitzerlandSource 26Source 27

No separate licence entry is recorded in this panel.

Hypothekarbank Lenzburg AG

SwitzerlandSource 31Source 30Source 29

No separate licence entry is recorded in this panel.

Additional Information

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Reference table16

Statements and documents

Statements and documents
RecordDocumented accessDate or qualification
Account and Spaces statementProfile > Account statements; PDFThe January 2026 guide covers the 2025 tax year.
Combined invest eTax statementPDF with data usable by supporting tax portalsThe guide schedules the 2025-year document for end-February 2026 and says it is free for invest users.
Pillar 3a certificateWithin the individual portfolio’s documentsOne certificate per portfolio; separate from the ordinary investment statement.

Those published tax-document dates describe a completed reporting cycle, not a guarantee for the following tax year. The reviewed sources did not establish an invest-specific inactivity charge, an automatic deactivation clock or a reactivation timetable. The service guide allows account closure through the app, but stopping use or uninstalling it should not be confused with settling open instructions, moving securities and closing the contractual relationship.[19][25][36]

This reference combines broker help pages, dated programme terms, the named bank’s announcements and the deposit scheme’s member directory. It does not report a funded account, execution, payment, device-recovery or support-response experiment. Product restrictions and unresolved contractual details remain scoped to the affected service rather than generalised to the entire brand.

Follow the evidence

Sources & further reading

  1. Investment dealing fees, stamp duty and custody neon Switzerland AG · Accessed 14 Oct 2026
  2. CHF 1 minimum trade fee and savings-plan exemption neon Switzerland AG · Accessed 14 Oct 2026
  3. Investable securities and product catalogue neon Switzerland AG · Accessed 14 Oct 2026
  4. Execution venue for neon invest neon Switzerland AG · Accessed 14 Oct 2026
  5. Shareholder registration and voting rights neon Switzerland AG · Accessed 14 Oct 2026
  6. Supported market orders neon Switzerland AG · Accessed 14 Oct 2026
  7. Exchange hours and queued 24/7 Investing instructions neon Switzerland AG · Accessed 14 Oct 2026
  8. Spread formation and market liquidity neon Switzerland AG · Accessed 14 Oct 2026
  9. Investment-plan setup, whole units and residual cash neon Switzerland AG · 4 Jun 2024 · Accessed 14 Oct 2026
  10. Editing and deleting recurring investments neon Switzerland AG · Accessed 14 Oct 2026
  11. Monthly execution dates and non-business-day treatment neon Switzerland AG · Accessed 14 Oct 2026
  12. Funding failures, whole-unit reserve and plan-balance return neon Switzerland AG · Accessed 14 Oct 2026
  13. Selected-plan fee refund and processing time neon Switzerland AG · Accessed 14 Oct 2026
  14. Swisscanto 0% Specials: term, instruments and reimbursement neon Switzerland AG · 8 Apr 2025 · Accessed 14 Oct 2026
  15. Dividend cash, CHF conversion and withholding neon Switzerland AG · Accessed 14 Oct 2026
  16. Outgoing securities transfer fee per position neon Switzerland AG · Accessed 14 Oct 2026
  17. Percentage price alerts and reset behaviour neon Switzerland AG · 12 May 2026 · Accessed 14 Oct 2026
  18. 2025 tax-year documents supplied in 2026: PDF and eTax neon Switzerland AG · 6 Jan 2026 · Accessed 14 Oct 2026
  19. Ordinary account domicile, tax residence and identification neon Switzerland AG · Accessed 14 Oct 2026
  20. Minimum age for neon invest neon Switzerland AG · Accessed 14 Oct 2026
  21. Application, app stores and identity verification neon Switzerland AG · Accessed 14 Oct 2026
  22. Lost or damaged phone and replacement activation neon Switzerland AG · Accessed 14 Oct 2026
  23. Official written support and card-blocking contact neon Switzerland AG · Accessed 14 Oct 2026
  24. In-app support, published response targets and plan-dependent phone access neon Switzerland AG · 26 Aug 2025 · Accessed 14 Oct 2026
  25. Company imprint and commercial identifier neon Switzerland AG · Accessed 29 Oct 2026
  26. neon is not a bank; account provider identified neon Switzerland AG · Accessed 14 Oct 2026
  27. Securities custody and bank insolvency neon Switzerland AG · Accessed 14 Oct 2026
  28. Bank partnership renewed; 2025 client deposits and invest custody Hypothekarbank Lenzburg AG · 12 May 2026 · Accessed 14 Oct 2026
  29. Custodian and execution relationship at neon invest launch Hypothekarbank Lenzburg AG · 13 Jul 2023 · Accessed 14 Oct 2026
  30. May 2025 everyday-account plan changes neon Switzerland AG · 10 Apr 2025 · Accessed 14 Oct 2026
  31. Pillar 3a opening eligibility neon Switzerland AG · Accessed 14 Oct 2026
  32. Pillar 3a purpose and withdrawal restrictions neon Switzerland AG · 30 Jun 2026 · Accessed 14 Oct 2026

This profile reports dated public information, including broker-published services and terms. It does not independently test or guarantee execution, pricing or withdrawals. Inclusion is not an endorsement. Permissions and protections apply only to the named legal entity, service and client category; check the current official records and your contract.

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