MultiBank Group: account tiers, MEX Atlantic costs and automation conditions

The account progression is mainly a published spread-and-funding ladder. It does not establish measured average spreads, and the zero-pip ECN minimum should not be read as a zero-cost transaction. The global index and commodity pages advertise zero commission for those product groups; financing, spread and any account-specific charges remain separate.[3][4][15][16]

MEX Atlantic’s supplementary swap-free agreement restricts eligibility to clients whose religious beliefs prevent paying swaps and who reside in one of its listed countries. The company can request justification. Its revised instrument schedule is more specific than promotional pages describing shares and indices as swap-free.[7][11]

The global conditions set stop-out at equity below 50% of required margin and normally close the largest floating loss first, while allowing the order to differ in fast markets. They also specify temporary weekend leverage reductions for new positions, including gold at 1:50 and silver and oil at 1:5, from three hours before Friday’s close until three hours after reopening. These rules make position size and holding period relevant to margin, alongside the account’s headline leverage.[5]

Funding charges are entity-specific. For example, the Australia fee schedule currently linked from Account Forms is dated 1 July 2020 and lists international bank-wire and wallet withdrawal charges. It should not be combined with the global account cards as one current universal tariff. A MEX Atlantic withdrawal can also be limited by open-position margin requirements and legal or regulatory obligations under its agreement.[21][20][6]

The global FX schedule runs from Monday 00:05 to Friday 23:55, in the broker’s GMT+2/GMT+3 server-time convention. The trading-conditions page separately identifies an approximately one-hour cryptocurrency maintenance window at 14:00 server time on Saturdays. Around-the-clock customer support therefore does not imply uninterrupted execution in every market.[5]

The BVI Financial Services Commission’s current record lists MultiBank FX International Corporation as a currently regulated entity, with the activity “Dealing as Agent”. The group also identifies separate MEX Atlantic, Australian and Cyprus investment businesses. Those permissions belong to the named companies; the brand owner’s incorporation details are not a substitute for a brokerage licence.[18][17]

The group advertises Lloyd’s excess-loss insurance of up to USD 1 million per account specifically for MEX Atlantic clients. This is the company’s published coverage statement. It should not be extended to all MultiBank entities or treated as insurance against ordinary market losses; eligibility, exclusions and the operative policy limit the protection.[19]

MEX Atlantic’s agreement permits customer termination by written notice. Closure follows once open positions and orders are closed/cancelled and obligations discharged; the firm can refuse new exposure after notice. For a platform failure, the agreement directs the customer to its designated telephone dealing line. An instruction must be accepted in the same call as the quote; voicemail or a message to another employee is not an accepted order. The public support number should not be assumed to be that authorised dealing line.[6]

The contract requires immediate notification if confirmation does not appear within two minutes after submitting an order. Retain the order time and details and establish acceptance before duplicating it. The same agreement provides an internal dispute procedure, prompt written acknowledgement and a copy of the IDR policy on written request; it does not state a fixed final-response deadline in those clauses.[6]

The group’s Complaint & Feedback page provides an account-issue form and publishes [email protected]. Identify the contracting company and request its complaint policy and case reference. The group form is an entry channel, not evidence that another group entity or compensation scheme accepts responsibility.[22]

Headquarters

Dubai (group headquarters; relocation announced November 2022)

Founded

2005 (group establishment in California)