Singapore accounts and eligibility
Sections ↑MEX Global Markets Pte Ltd is a Singapore subsidiary of MultiBank Group. Its published client agreement covers retail and wholesale clients on an execution-only basis. Group offices, capital figures and overseas licences do not expand the Singapore company’s permissions.[3][4][5]
Published MT4 account comparison
Account administration
| Item | Published handling |
|---|---|
| Base currencies | USD and SGDSource 9Source 10 |
| Verification timing | Usually 1–2 business days after requested documentsSource 9Source 10 |
| Portal | My MEX Global MarketsSource 9Source 10 |
| Account access recovery | Portal reset link; MT4 password reset through supportSource 9Source 10 |
The ECN label and a zero-pip advertised minimum do not establish zero total cost, agency execution or direct exchange ownership. The local agreement identifies MEX as principal counterparty to transactions.[6][4]
OTC product coverage
Sections ↑Publicly advertised markets
MAS directory activity scope
The website’s large group catalogue is not reproduced as a verified Singapore instrument count. The trading-conditions page includes old product notices, including removal of gold and silver futures in 2024; archived notices should not be treated as a current tradable-symbol list.[1][9]
Spreads, swaps and inactivity
Sections ↑Representative FX spreads shown on MT4 page
These are website schedule figures, not independently sampled live spreads or average execution costs. An ECN commission, where applicable, must be added; the inspected comparison does not publish its amount.[2][6]
Other published charges
| Charge | Treatment |
|---|---|
| Overnight holding | Swap rates applySource 10 |
| Deposit and withdrawal | No MEX processing fee stated in FAQSource 10 |
| External transfers/conversion | Bank, card or currency-conversion charges may remainSource 10 |
| Inactive account | USD 60 per calendar month after the qualifying periodSource 10 |
Inactivity definition
MT4 execution, sizes and margin
Sections ↑Execution and order features
| Feature | Published scope |
|---|---|
| Order execution | MT4 page says market execution; account comparison says instant executionSource 2Source 6 |
| Entry tools | One-click trading and market depthSource 2Source 4 |
| Monitoring | Price alerts and order/position viewsSource 2Source 4 |
| Ordinary stops | May fill beyond the trigger in a moving or gapping marketSource 2Source 4 |
Published order-size constraints
FAQ margin indications
These FAQ values are indicative classes, not an immutable margin schedule for every symbol. The site separately publishes instrument changes, and current contract specifications govern. MT4 advertises a 50% stop-out level; a stop-out trigger does not ensure that losses stop at the account balance.[10][9][2][4]
Trading clock and maintenance
| Item | Published schedule |
|---|---|
| FX week | Monday 00:05 to Friday 23:55, server timeSource 9 |
| Winter server clock | GMT+2Source 9 |
| Daylight-saving server clock | GMT+3, from the second Sunday in March to first Sunday in NovemberSource 9 |
| Crypto maintenance | Saturday 13:00 server time, one hourSource 9 |
Device and account access
| Route | Established scope |
|---|---|
| MT4 desktop | Windows download advertisedSource 2Source 10Source 6 |
| Browser | MT4 web access advertisedSource 2Source 10Source 6 |
| Android | Download advertisedSource 2Source 10Source 6 |
| Apple devices | Public pages conflict on native app versus web-only accessSource 2Source 10Source 6 |
| MT5 | Separate marketing page exists; current account comparison establishes MT4Source 2Source 10Source 6 |
Funding in Singapore and withdrawal processing
Sections ↑Local funding routes
The funding page also contains a foreign group-company bank route. That route is not treated here as a Singapore account instruction. Payment details and the legal beneficiary should come from the authenticated Singapore account workflow.[7]
Withdrawal workflow
| Stage | Published handling |
|---|---|
| Request | My MEX portal or withdrawal formSource 8Source 10 |
| Identity/security review | Normally 1–3 business daysSource 8Source 10 |
| Payment provider | Further processing time can applySource 8Source 10 |
| Card payout | FAQ gives approximately five business days after processingSource 8Source 10 |
| Destination | Verified account in the client’s name; source-of-funds restrictions applySource 8Source 10 |
The FAQ includes different timing examples for bank payments. They are not combined into a same-day guarantee. A completed withdrawal request, MEX approval and final bank/card receipt are separate events.[10][8]
Singapore legal identity and client money
Sections ↑Legal and directory identity
| Field | Verified identification |
|---|---|
| Company | MEX Global Markets Pte LtdSource 5Source 4 |
| UEN | 202029559GSource 5Source 4 |
| CMS licence number | CMS101174, as stated in the agreementSource 5Source 4 |
| MAS directory update | 1 October 2026Source 5Source 4 |
| Address | 3 Church Street, #13-03B Samsung Hub, Singapore 049483Source 5Source 4 |
Client-money and counterparty distinctions
| Issue | Published agreement treatment |
|---|---|
| Client money | Pooled segregated trust account arrangementSource 4 |
| Interest | Not payable to the client unless otherwise agreedSource 4 |
| Net unrealised running profit | Not stated to be held in trust under the July 2022 agreementSource 4 |
| Clearing guarantee | OTC obligations are not guaranteed by an exchange or clearing houseSource 4 |
The published agreement is dated July 2022. Its risk section and the current local website both warn that losses can exceed initial deposits and that the client can owe a resulting deficit. This profile therefore does not promise negative-balance protection from group partnership advertising.[4][11]
Customer support and disputes
Sections ↑Published Singapore support
Complaint sequence in the FAQ
| Stage | Published target or route |
|---|---|
| Client Services investigation | Outcome update aimed within five business daysSource 10 |
| Compliance escalation | Reasoned review; delay explanation if no final response within 14 business daysSource 10 |
| External referral | FIDReC after MEX has had an opportunity to respondSource 10 |
| Referral timing | Within six months of the firm’s final response, subject to eligibilitySource 10 |
The complaints channel does not accept transactional instructions. A complaint email is therefore not a substitute for a live order or emergency position-management route.[10]
Records and market information
Sections ↑Singapore company and wider group
Sections ↑MEX Global Markets describes itself as wholly owned by MultiBank Group. The MAS entry identifies the Singapore firm and its activities; group promotional statistics do not establish the Singapore entity’s own capital, asset insurance or financial condition.[3][5]
Legal entities & licences
These are source-dated records, not a blanket assessment of the broker. Read each issuer, identifier, status and scope together.
MEX Global Markets Pte Ltd
No separate licence entry is recorded in this panel.
Sources & further reading
- MEX Global Markets accounts and minimum deposits MEX Global Markets · Accessed 26 Oct 2026
- MEX Global Markets MT4 and FX spread schedule MEX Global Markets · Accessed 26 Oct 2026
- MEX Global Markets legal and corporate overview MEX Global Markets · Accessed 26 Oct 2026
- MEX Global Markets July 2022 Client Agreement (legacy publication) MEX Global Markets · Accessed 26 Oct 2026
- MAS Financial Institutions Directory: MEX Global Markets Pte Ltd Monetary Authority of Singapore · Accessed 26 Oct 2026
- MT4 Standard, Pro and ECN comparison MEX Global Markets · Accessed 26 Oct 2026
- Singapore funding page MEX Global Markets · Accessed 26 Oct 2026
- Withdrawal request routes MEX Global Markets · Accessed 26 Oct 2026
- Trading conditions and dated product notices MEX Global Markets · Accessed 26 Oct 2026
- Account, fees, reporting and complaints FAQ MEX Global Markets · Accessed 26 Oct 2026
- Singapore customer service MEX Global Markets · Accessed 26 Oct 2026
This profile reports dated public information, including broker-published services and terms. It does not independently test or guarantee execution, pricing or withdrawals. Inclusion is not an endorsement. Permissions and protections apply only to the named legal entity, service and client category; check the current official records and your contract.