markets.com publishes Standard, Raw and Micro MetaTrader accounts alongside its proprietary web and mobile service. The account label, contract size, platform and regional company all matter: Micro changes the FX contract from 100,000 to 1,000 units, and regional onboarding can change leverage and protections.[1][2][6][5]
Accounts & headline costs
Sections ↑Broker essentials01
Broker essentials
| Measure | Value | Context |
|---|---|---|
| Published account families | Standard, Raw and Micro | Current international account comparison.Source 1 |
| Platforms | Proprietary web/app plus MT4 and MT5 | Separate trading accounts can be created by platform.Source 2 |
| Published opening minimum | USD 100 | Deposit FAQ figure for the compared service.Source 3 |
| Base currencies on MT account table | USD, ZAR, GBP and EUR | Published for Standard, Raw and Micro.Source 1 |
| Inactivity trigger | After 90 days | USD 10 monthly when all trading platforms under the username are inactive.Source 4 |
Account comparison02
Published MT4/MT5 account comparison
| Feature | Standard | Raw | Micro |
|---|---|---|---|
| Available instruments | 70+ | 70+ | 50+Source 1 |
| FX contract size | 100,000 per lot | 100,000 per lot | 1,000 per lotSource 1 |
| Minimum trade size | 0.01 lot | 0.01 lot | 0.01 lotSource 1 |
| Maximum trade size | 50 lots | 50 lots | 100 lotsSource 1 |
| Published leverage | Up to 1:500 | Up to 1:500 | Up to 1:500Source 1 |
Entities & regulation03
How regional onboarding changes the profile
| Region / route | Published company | Reader check |
|---|---|---|
| European route | Safecap Investments Ltd | Confirm CySEC entity, retail leverage and EEA product eligibilitySource 6Source 5 |
| South African route | Markets South Africa (Pty) Ltd | Check FSCA/ODP conditions and local product scheduleSource 6Source 5 |
| International route | Markets International Ltd | Check the exact company, leverage and protections shown in onboardingSource 6Source 5 |
| Platform choice | Proprietary or MT4/MT5 account | Account currency and leverage are selected per trading accountSource 2 |
Raw is not completely priced by the account table because the commission amount is omitted. Micro is not simply a lower-deposit version of Standard: its smaller contract changes notional exposure at the same displayed lot size.[1]
Products & platforms
Sections ↑The proprietary markets.com web/app route sits alongside MT4 and MT5. Regional onboarding can place the client with Safecap in Cyprus, Markets South Africa or an international group company, changing leverage, protection and the product list.[2][6][5]
Platforms & products04
Platform choices
| Route | Published use | Account implication |
|---|---|---|
| markets.com web | Browser trading and proprietary research/interface | Uses the broker’s proprietary account routeSource 2 |
| markets.com app | Mobile access to the proprietary service | Features follow the regional app/accountSource 2 |
| MetaTrader 4 | Algorithmic and manual trading | Create a platform-specific MT4 accountSource 2 |
| MetaTrader 5 | Newer MetaTrader environment | Create a platform-specific MT5 accountSource 2 |
Platforms & products05
Product and contract distinctions
| Item | Published position | Why it matters |
|---|---|---|
| Standard/Raw universe | 70+ instruments | The number belongs to the cited international MT account tableSource 1 |
| Micro universe | 50+ instruments | Smaller FX contract size and a narrower listSource 1 |
| FX contract size | 100,000 Standard/Raw; 1,000 Micro | A 0.01 lot order represents a different notional amount across the account typesSource 1 |
| Hedging | Allowed on all three compared accounts | Published on the MT account comparisonSource 1 |
| Open/pending orders | Maximum 50 per client | Published for each compared accountSource 1 |
Platforms & products06
Platform-account architecture
| Choice | What is selected | What remains separate |
|---|---|---|
| Proprietary web / app | The broker’s own interface and supported product set | Regional company, account currency and product eligibility.Source 2Source 6 |
| MT4 | A platform-specific trading account | The MT4 account does not automatically share positions with MT5 or the proprietary route.Source 2 |
| MT5 | A separate MetaTrader account environment | Instrument availability and order history are platform/account specific.Source 2 |
| Micro | A smaller FX contract on the compared MT route | The 1,000-unit contract must be used when translating lots into exposure.Source 1 |
Fees & holding costs
Sections ↑Pricing & charges07
Account pricing model
| Account | Published spread | Commission treatment |
|---|---|---|
| Standard | From 0.7 pips | No commission shown in the comparisonSource 1 |
| Raw | From 0.1 pips | Commission applies; the compared table does not state the amountSource 1 |
| Micro | From 0.7 pips | No commission shown in the comparisonSource 1 |
| All three | Margin call 100%; stop out 50% | Published for the compared international account tableSource 1 |
The Standard-to-Raw comparison is incomplete until the Raw commission is known. The Micro comparison is more structural: its smaller contract size changes position sizing even when the lot number looks the same.[1]
Pricing & charges08
Other cost triggers in the public evidence
| Cost | Published treatment | Boundary |
|---|---|---|
| Inactivity | USD 10 monthly after 90 days when all platforms under the username are inactive | Activity on one platform can affect the username-level trigger; use the current account status.Source 4 |
| Deposit / withdrawal | No broker withdrawal fee in the global FAQ | Bank, wallet and currency charges can remain.Source 7 |
| Raw commission | Commission applies | Amount, side and instrument basis are not stated in the cited comparison.Source 1 |
| Spread | Standard/Micro from 0.7 pips; Raw from 0.1 pips | Published minima, not observed averages.Source 1 |
| Conversion / financing | No universal amount established by the cited account table | Use the live instrument and regional tariff; no figure is invented.Source 1Source 6 |
Execution & trading rules
Sections ↑Reference table09
Published account controls
| Control | Standard / Raw / Micro table | Practical meaning |
|---|---|---|
| Maximum leverage | Up to 1:500 | Regional retail rules can impose a lower maximum.Source 1Source 6 |
| Margin call | 100% | The account reaches the published call threshold at the stated margin level.Source 1 |
| Stop out | 50% | The published table does not make this a guaranteed execution price.Source 1 |
| Hedging | Allowed | Holding offsetting positions does not eliminate spread, financing or liquidation risk.Source 1 |
| Open and pending orders | Maximum 50 per client | The limit applies across the compared account terms; check the live platform status.Source 1 |
| Maximum order size | 50 lots Standard/Raw; 100 lots Micro | The Micro contract is smaller, so lot count alone is not comparable.Source 1 |
Deposits, withdrawals & transfers
Sections ↑Account comparison10
Funding, withdrawal and dormancy
| Operation | Published rule | Detail |
|---|---|---|
| Minimum deposit | USD 100 | Payment method and region can affect availabilitySource 3 |
| Minimum card withdrawal | USD 10 | Published FAQ amountSource 3 |
| Minimum bank withdrawal | USD 100 | Published FAQ amountSource 3 |
| E-wallet minimum | USD 5 | Published for Skrill/Neteller in the FAQSource 3 |
| Inactivity fee | USD 10 per month after 90 days | Charged when all trading platforms under the username are inactiveSource 4 |
Account comparison11
International FAQ: time after withdrawal dispatch
| Area | Published position | Practical detail |
|---|---|---|
| Card | 2–7 business days | Arrival estimate after markets.com completes its processing.Source 7 |
| Wire transfer | 2–5 business days | Bank and intermediary checks can add delay.Source 7 |
| Electronic wallet | Up to 24 hours | Method availability follows the regional account.Source 7 |
The global FAQ accepts own-name funding only and prioritises refunding card deposits, especially those made within the previous 12 months, before other withdrawal methods. It lists no broker withdrawal fee, while bank and currency charges can remain. A closed card and bank account require support review and bank closure evidence; a replacement payment method needs ownership verification. These global FAQ terms must be matched to the actual onboarding entity.[7]
Transfer terms12
Return-to-source and replacement-payment controls
| Situation | Published route | Implication |
|---|---|---|
| Recent card funding | Card refunds are prioritised, especially for deposits in the previous 12 months | Profit withdrawal and original-deposit repayment can use different stages.Source 7 |
| Closed card | Contact support and provide evidence that the card is closed | A different withdrawal method is not automatically substituted.Source 7 |
| Closed bank account | Provide bank closure evidence and verify the replacement account | Ownership checks can delay a payment-destination change.Source 7 |
| Third-party payment source | Not accepted under the published global FAQ | Use an account in the client’s name.Source 7 |
| Arrival estimate | Card, bank and wallet have different post-dispatch periods | Broker processing and provider receipt are separate clocks.Source 7 |
Protection & regulation
Sections ↑Entities & regulation13
Selected legal entities
| Legal entity | Authority / reference | Published scope |
|---|---|---|
| Safecap Investments Ltd | CySEC 092/08 | European regional companySource 5Source 6 |
| Markets South Africa (Pty) Ltd | FSCA 46860 | South African company; ODP status is disclosed on regional pagesSource 5Source 6 |
| Markets International Ltd | SVG company 27030 BC 2023 | International company disclosure; incorporation is not the same as a regulator licenceSource 5Source 6 |
| Finalto (IOM) Limited | Group ownership context | Parent/group relationship stated in the legal disclosureSource 5 |
The Cypriot, South African and international companies are separate account providers. A CySEC permission or European protection cannot be transferred to a South African or international account merely because the brand and platform are shared.[5][6]
Protections & eligibility14
Regional protection checks
| Check | Why it matters |
|---|---|
| Contracting legal company | Determines regulator, agreement and complaint route.Source 5Source 6 |
| Client classification | Changes leverage and some retail protections.Source 6 |
| Product type | CFDs are derivative contracts rather than ownership of the referenced asset.Source 1 |
| Company incorporation versus financial permission | The SVG company disclosure is not treated as a securities-regulator licence.Source 5Source 6 |
Opening an account & support
Sections ↑Published markets.com support routes
Customer support emailEmail
Queries and complaints guidanceWebsite
https://www.markets.com/help-centre/start-trading-with-markets-com/how-can-you-file-queries-or-complaints/Source 8
Scope Published query/complaint route; the serving company’s formal policy controls escalation.
Funding and withdrawal FAQWebsite
https://www.markets.com/about/faqs/deposits-and-withdrawals/Source 7
Scope Global payment ownership, refund sequence and arrival estimates.
The 48-hour query target is not presented as a universal statutory final-response deadline.
Trading and account queries use [email protected], Live Chat or the online query form. The help article gives a 48-hour response target for queries; that is not a statutory final-response deadline for a formal complaint. The legal company and regional complaints policy determine the escalation route.[8]
Additional services
Sections ↑Platforms & products15
Platform and account-management services
| Service | Published use | Boundary |
|---|---|---|
| Proprietary web/app | Broker research, order entry and account access | Regional feature availability follows the serving company.Source 2Source 6 |
| MetaTrader 4 / 5 | Manual and automated trading accounts | Each platform account has separate currency, leverage and history.Source 2 |
| Hedging | Permitted on the compared accounts | Offsetting positions are not a guarantee against loss or stop-out.Source 1 |
| Micro account | Smaller contract route | Not every instrument in Standard/Raw is available.Source 1 |
Company background & evidence
Sections ↑The facts16
Company and research context
| Measure | Value | Context |
|---|---|---|
| Brand group | Finalto group | Regional operating companies are listed separately.Source 5 |
| European company | Safecap Investments Ltd, CySEC 092/08 | Source 5Source 6 |
| South African company | Markets South Africa (Pty) Ltd, company-disclosed FSCA reference 46860 | Source 5Source 6 |
| International company | Markets International Ltd | Incorporation disclosure is kept separate from a financial licence claim.Source 5Source 6 |
| Research boundary | Public account, platform, payment and support pages | No live account, order or withdrawal test.Source 1Source 7Source 8 |
- Headquarters
- Finalto group — regional operating companies in Cyprus, South Africa and other jurisdictions
- Founded
- Brand history predates the current regional account structure
Legal entities & licences
These are source-dated records, not a blanket assessment of the broker. Read each issuer, identifier, status and scope together.
Safecap Investments Ltd
| Issuer & identifier | Recorded status | Date & scope |
|---|---|---|
| Cyprus Securities and Exchange Commission092/08 | Authorised | Checked 9 Oct 2026Source 5Source 6 |
Markets South Africa (Pty) Ltd
No separate licence entry is recorded in this panel.
Markets International Ltd
No separate licence entry is recorded in this panel.
Additional Information
Sections ↑Reference table17
Before selecting Standard, Raw or Micro
| Check | Why it matters |
|---|---|
| Commission amount | Raw cannot be compared all-in until its commission basis is known.Source 1 |
| Contract size | Micro uses 1,000 units versus 100,000 on Standard/Raw.Source 1 |
| Regional company | Leverage, product access, protection and complaints differ.Source 6Source 5 |
| Platform account | Web/app, MT4 and MT5 are separate account environments.Source 2 |
| Username inactivity | The published fee looks across all platforms under the username.Source 4 |
| Payment-source status | Closed cards/banks and ownership verification can affect cash access.Source 7 |
Sources & further reading
- Global trading account choices markets.com · Accessed 9 Oct 2026
- Trading platforms help markets.com · Accessed 9 Oct 2026
- Deposits and withdrawals FAQ markets.com · Accessed 9 Oct 2026
- Inactivity-fee FAQ markets.com · Accessed 9 Oct 2026
- Group legal entities and disclosures markets.com · Accessed 9 Oct 2026
- Regional global offering markets.com · Accessed 9 Oct 2026
- markets.com global funding FAQ: payment ownership, refunds and arrival estimates markets.com · Accessed 15 Oct 2026
- markets.com queries and complaints contact route markets.com · Accessed 15 Oct 2026
This profile reports dated public information, including broker-published services and terms. It does not independently test or guarantee execution, pricing or withdrawals. Inclusion is not an endorsement. Permissions and protections apply only to the named legal entity, service and client category; check the current official records and your contract.