Loyal Primus: forex and CFD accounts, trading restrictions, funding and entity scope

Loyal Primus’ comparison lists Standard on MT4/MT5 and Cent, RAW, Pro and Bonus on MT5. Cent uses US-cent denomination. Pro is a product label, not a regulatory client classification.[6]

The website names South African Loyal Primus (PTY) LTD as its operator, whereas the AML document names Loyal Primus LTD in St. Vincent and the Grenadines. Account features below are company-published terms; the accepted agreement must identify the actual contracting company. A South African website operator does not establish that every account contracts with that company.[18][16]

The comparison page repeats inconsistent matrices: Cent and Standard leverage changes from 1:3,000 to 1:2,000, and RAW’s first deposit changes from USD 50 to USD 100. The applicable schedule needs confirmation.[6]

RAW’s page gives USD 50 initially, while a repeated comparison panel says USD 100. Homepage RAW/Pro spreads start at 0.6 pip, differing from their dedicated pages; these conflicts remain unresolved.[4][5][6][1]

The AML policy requires identification and address evidence before activation. It excludes US residents and entities and names Afghanistan, North Korea, Iran, Iraq, Syria, Myanmar and Yemen among restricted jurisdictions; internal lists may extend the exclusions. Availability therefore depends on residence and compliance review.[16]

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Cryptocurrency trading and cryptocurrency funding are separate services. A BTC/USD position does not imply a bitcoin wallet: the funding policy supports USDT on TRC20. The crypto trading page’s headline leverage should also be reconciled with the chosen account and live symbol settings.[10][13]

RAW publishes USD 3 per lot for each side, or USD 6 for a completed one-lot opening and closing. At 0.10 lot, the commission-only example is USD 0.60 round trip: 0.10 × USD 6. Spread, overnight charges, currency conversion and execution differences are excluded. The account-wide minimum spread is not an instrument-specific typical EUR/USD quote.[4]

EAs are permitted subject to restrictions. Terms §7.15 threatens profit cancellation for scalping below three minutes; §7.20 allows blocking software above 30 requests/minute. Simultaneous buy-stop/sell-stop straddles are prohibited; pending stops may be cancelled within an hour before major news.[12][11]

For MT5, MetaQuotes documents server-held stop-loss/take-profit orders and terminal-run trailing stops. Trailing updates stop when the terminal is off, although the last transmitted stop remains. This explains platform behaviour; it does not establish a guaranteed fill price or broker permission for every strategy.[27]

MetaQuotes documents MT5 Android order entry, modification, cancellation and closure. The broker’s separate app listing does not establish desktop feature parity or hosted automation.[29][1]

MetaQuotes provides an HTML account-statement report through the desktop History menu, including orders and deals. That platform export is useful for reconciliation; a broker-issued local tax certificate and portal retention schedule were not established.[28]

The general FAQ requires full verification before withdrawal, payment-provider bank details, and a complete bank statement except for Malaysian clients. USDT withdrawals require a selfie holding the wallet address. Weekends are carried to the next working day; the stated bank receipt interval is 1–3 business days after approval.[15]

AML rules require same-owner funding and withdrawals and prohibit cash. Verified alternative banks or wallets may be used, with withdrawals processed in the original deposit currency. This does not establish a fixed conversion rate or eliminate payment-provider currency costs.[16]

Unused deposits have a separate refund process: email [email protected] with proof within seven days. Approval is followed by a stated 1–14-business-day processing period; funds already used for trading are excluded. The refund policy names Loyal Primus PTY LTD, so it should be reconciled with an account whose other documents name the SVG company.[17]

Loyal Primus says client funds are segregated. Its FSCA page makes a regulatory claim, but an accessible current firm-specific register result and the permitted activities of FSP 51830 were not obtained. Segregation and an advertised regulatory number do not establish an individual compensation entitlement or insurance limit.[18][19]

The Terms mention negative-balance protection alongside exclusions for abusive gap and hedging strategies; unconditional coverage was not established.[11]

The SVG authority expressly says it does not license or regulate forex brokerage business. Incorporation of the SVG counterparty therefore is not a forex licence. This is the authority’s general jurisdiction statement, not a firm-specific warning against Loyal Primus.[20]

Trading-password recovery is described in the account FAQ: select the account in Account Overview, change the trading-platform password, and complete the reset with a PIN sent to the registered email. No withdrawal waiting period after a credential change was established.[21]

The website advertises 24/7 support. Terms mention phone/chat dealing, but no verified emergency dealing number or outage-specific authentication procedure was established.[1][11]

Complaints are directed by email to the company; unresolved disputes are described as arbitration, then SVG courts.[11]

For missing deposits, the funding FAQ asks for transaction details and states an investigation target of 24 hours. That is the broker’s service statement. Keep the payment reference and account correspondence together, especially where the request concerns provider processing or a mismatch between displayed and contractual terms.[14]

The 20% promotion applies to deposits from USD 15 in an MT5 Bonus Account, excluding Indonesia, Pakistan and Vietnam. Its credit cannot be withdrawn; trading profits are withdrawable under the published promotion terms. Withdrawals or internal transfers proportionally remove credit, while margin call, stop-out and negative-balance events can also remove it. Reduced credit can therefore reduce available margin.[26]

The campaign headline says unlimited, but its general terms describe campaign-dependent caps from USD 100 to USD 2,000. It started 23 August 2025 and continues until further notice. The relevant cap and active eligibility need reconciling; “lifetime” marketing is not an irrevocable cash entitlement. One Bonus Account is allowed, and the company reserves amendment and abuse-related cancellation rights.[26]