Accounts and eligibility
Sections ↑UK account route
| Item | Published position |
|---|---|
| Opening enquiries | [email protected]Source 1Source 2 |
| Current platform family | MaxxTrader, with MaxxWeb and MaxxGo interfacesSource 1Source 2 |
| Japan | Live applications from Japanese residents are not acceptedSource 1Source 2 |
| US | Site is not directed at US residentsSource 1Source 2 |
Current spread minima, instrument-by-instrument margins and the live account opening minimum were not established. The £/$/€50 bank-payment minimum below is a payment floor, not evidence of a universal account-opening requirement.[6][2]
Markets and contract specifications
Sections ↑Published product documentation
Spreads, commissions and other costs
Sections ↑Account-money costs in the March 2025 agreement
Local wire withdrawal fees
International wire withdrawal fees
The unusual sterling-denominated fees for EUR/USD accounts are reproduced as printed. Bank and conversion charges can be additional. The form also lists legacy Neteller withdrawal terms, but the current deposit page presents bank wires; a listed refund route does not establish new Neteller deposits.[7][6]
Execution, platforms and margin controls
Sections ↑Current interface family
Margin and loss control — agreement dated 5 March 2025
| Trigger | Contractual response |
|---|---|
| Equity below required margin | New trades refusedSource 4 |
| Equity below 50% of required margin | Automatic closure of all open positions without noticeSource 4 |
| Realised negative balance | Protection stated, subject to error/fraud exceptionSource 4 |
Execution policy — version dated 13 July 2020
| Feature | Rule |
|---|---|
| Counterparty | Hirose UK acts as principal and sole client execution venueSource 8 |
| Hedging | Policy describes immediate back-to-back hedging with Hirose TusyoSource 8 |
| Position portability | Close through the opening platform; cannot transfer the tradeSource 8 |
| Order prices | Gaps and insufficient liquidity can cause a different execution priceSource 8 |
Deposits and withdrawals
Sections ↑Bank deposits by account currency
Deposit acceptance and crediting
| Stage | Company instruction |
|---|---|
| Sender | Account holder’s own nameSource 6 |
| Reference | Username and account number; contact Hirose if unavailableSource 6 |
| Broker/broker-bank charge | No deposit charge; sender-bank charges remainSource 6 |
| Crediting target | Within one hour after receipt during Monday–Friday 09:00–18:00 business hoursSource 6 |
Withdrawal stages
| Stage | Published clock or condition |
|---|---|
| Submission | Request does not immediately debit the trading balanceSource 7 |
| Broker processing | 01:00 GMT; email sent after processingSource 7 |
| External receipt | May take up to five business daysSource 7 |
| Destination | Return to original source; alternative bank requires evidenceSource 7 |
Neteller line retained on the withdrawal form
Authorisation and client protection
Sections ↑UK firm and retail money treatment
| Item | Evidence |
|---|---|
| Identity | Hirose Financial UK Ltd; company 07423885; published FCA reference 540244Source 4 |
| Retail client money | Pooled segregated account, Barclays or another permitted bankSource 4 |
| Amounts owed to Hirose | Cease being client money when dueSource 4 |
| Third-party holding | Can introduce counterparty shortfall riskSource 4 |
The FCA’s genuine-firm identification appears in a historical clone warning. That warning is not itself a fresh register permission check. The account’s legal entity remains Hirose Financial UK, rather than its Japanese parent.[10][5]
Support and complaints
Sections ↑Internet failure and uncertain orders
| Situation | Agreement instruction |
|---|---|
| Platform outage | Telephone orders allowed during usual trading hoursSource 4 |
| Authentication | Name/account/login and security checks requiredSource 4 |
| Uncertain execution | Telephone immediately for confirmationSource 4 |
| Email or voicemail | Not accepted for trading instructionsSource 4 |
Complaint handling timetable
Service contacts
Tools, automation and account administration
Sections ↑Company and operating history
Sections ↑Company structure
Legal entities & licences
These are source-dated records, not a blanket assessment of the broker. Read each issuer, identifier, status and scope together.
Hirose Financial UK Ltd
No separate licence entry is recorded in this panel.
Material document limitations
Sections ↑The legal hub links a March 2025 agreement, July 2020 execution policy and May 2019 complaints policy. The agreement’s LION/MT4 language does not prove those platforms are still offered alongside today’s MaxxTrader marketing. Confirm the platform-specific schedule for a new account rather than importing an old Japanese or UK spread table.[3][4][2]
Sources & further reading
- Current retail FX/CFD offer, platforms and risk warning Hirose Financial UK · Accessed 26 Oct 2026
- Current MaxxTrader, MaxxWeb and MaxxGo product descriptions Hirose Financial UK · Accessed 26 Oct 2026
- Current legal index with client agreement, risk notice and complaints Hirose Financial UK · Accessed 26 Oct 2026
- UK client terms dated March 2025: negative balance, close-out, pooled client money Hirose Financial UK · Accessed 26 Oct 2026
- UK firm history, group affiliation and contact route Hirose Financial UK · Accessed 26 Oct 2026
- Bank funding requirements Hirose Financial UK · Accessed 26 Oct 2026
- Withdrawal form, processing clock and fees Hirose Financial UK · Accessed 26 Oct 2026
- Order execution policy, 13 July 2020 Hirose Financial UK · Accessed 26 Oct 2026
- Complaints policy, 15 May 2019 Hirose Financial UK · Accessed 26 Oct 2026
- FCA confirms genuine Hirose Financial UK firm 540244 while warning about clone FCA · Accessed 25 Oct 2026
This profile reports dated public information, including broker-published services and terms. It does not independently test or guarantee execution, pricing or withdrawals. Inclusion is not an endorsement. Permissions and protections apply only to the named legal entity, service and client category; check the current official records and your contract.