Headway: Cent, Standard and Pro accounts, copy fees and cash conversion

Standard and Pro list USD, EUR, IDR, JPY, THB, NGN, ZAR, BRL and MYR. Availability is residence-dependent: the help centre separately describes USD, EUR and USC accounts and selected local currencies. The Cent page’s USD label should therefore not be mistaken for a standard-lot account balance. Confirm the displayed account unit during creation.[4][25]

The current risk disclosure excludes the United States, Canada, United Kingdom and EEA, alongside sanctions and other restricted locations. Confirm residence eligibility before funding.[12]

Verification requires a government-issued passport or national ID showing the customer’s name, photograph and birth date, with both sides where applicable and all edges visible. Applicants must be at least 18; the document must retain at least one month’s validity. The help centre gives a processing target of up to 24 hours for compliant submissions. Card deposits and all withdrawals require verification.[40][41][22]

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The markets directory separates conventional market references from synthetics. A synthetic instrument should be reviewed on its own specification rather than treated as an exchange index with an identical name or assumed external closing session. The directory is useful for finding a symbol, while the account’s trading specification remains necessary for its volume increment and holding terms.[8]

For one standard EUR/USD lot, a 0.05-pip spread corresponds to USD 0.50. Using the listed USD 1.50 each-side commission gives a USD 3.50 spread-plus-commission illustration for an immediate round trip. Using the page’s 0.7-pip average label instead gives USD 10. These are arithmetic illustrations, not measured typical all-in costs; overnight financing, slippage and account-currency conversion are excluded.[9][5]

Overnight charges are directional. Headway’s help article calculates them as lots × contract size × point size × the long/short swap × chargeable days, in the quote currency before any account conversion. Its EUR/USD example uses 100,000 units and a 0.00001 point. Charging runs between 23:59 and 00:10 platform time. Wednesday carries three days for instruments other than energies; UKOIL, USOIL and XNGUSD use Friday. Read the current symbol rates rather than reusing an educational example as a permanent tariff.[18]

Swap-free status is enabled by default for specified Islamic-country registrations and can be requested through support elsewhere. Stocks, exotic FX, indices, energies and crypto remain subject to swaps.[17][18]

Eligible swap-free positions held beyond two days can incur a direction-dependent fixed fee for all holding days (§7.3).[11]

The agreement permits a fee or refusal for withdrawal without sufficient trading activity; §2.7 does not quantify the charge.[11]

The platform comparison advertises four pending-order types on MT4 and six on MT5, with desktop, web and mobile access. Headway’s help centre distinguishes market execution from a pending instruction and explains limit, stop, stop-limit, stop-loss and take-profit controls. The additional stop-limit types should not be assumed available on MT4 simply because they appear in a combined help section.[36][37]

The 9 October 2026 risk disclosure specifies 20% stop-out, starting with the largest losing position. Margin can increase during volatility, and late funding may not prevent liquidation.[12]

Unlimited leverage requires equity at most USD 1,000 (§4.7).[11]

EAs are advertised for both MetaTrader platforms; Headway describes them as software that opens and closes trades according to programmed instructions. Automation does not remove the need to verify its permissions, order status and running environment. The account pages also permit scalping and hedging, subject to the agreement’s restrictions on abusive and latency-based strategies.[38]

Under §6.5, profit from a price gap exceeding 300 pips may be capped at 300 pips.[11]

The wallet separates cash kept outside a trading account from money supporting that account’s positions. The help centre permits withdrawal from a wallet or directly from a trading account. Keeping cash in a wallet does not turn it into a bank deposit or establish an insurance entitlement. Available wallet currencies include USD and EUR alongside several Asian and African local currencies; the selected account and wallet need not share the same unit.[26]

Payment delays should be traced in stages: account verification, broker processing, provider release and final receipt. Retain the amount, currency, original funding reference and the withdrawal confirmation. Ask support which stage is incomplete before repeating a request or changing the payout method. This is especially useful when the original card can receive only the deposited principal.

The agreement allows withdrawal processing up to two business days, and fraud-related holds up to 180 calendar days.[11]

Card refunds can take 15 business days or more after broker approval (§3.4.4), separate from its processing clock.[11]

Financial-operation records are available in My Accounts → Transaction History. Keep these records together with trading statements when reconciling deposits, withdrawals, internal transfers and realised results. The help page identifies where to find the history; it does not promise a particular CSV, PDF or local tax-report format.[33]

Portal password recovery uses the registered email and a six-digit verification code. For a trading-account login problem, verify the account credentials and Headway-Real or Headway-Demo server selection; the help route also allows a trading-password change from My Accounts. These are different credentials and recovery steps.[32][31]

Verified personal information is not freely editable. The help centre allows specified changes such as a move of residence or renewal of an identity document, while the registration email cannot be changed through the described process. Resolve a lost email or changed country with support before expecting the ordinary withdrawal code to work.[42]

Ordinary negative balances are adjusted to zero, but manipulation and other abusive conduct can remove protection and leave recoverable debt. This contractual provision is separate from insurance or investor compensation.[12]

Orders are accepted through the trading platform; telephone, email, chat and social messages are not execution instructions (§§2.2, 4.1.3).[11]

During a connection failure, use customer care to restore access and document the incident. Record the account, symbol, ticket, intended action, time and error message. Check the server-recorded position before sending another order after reconnection; a missing screen confirmation does not by itself establish that the first instruction failed.

Claims must be filed within two working days; acknowledgement is due within five, with a result within ten working days after acknowledgement (§9).[11]

For a financial-service complaint falling within its mandate, the FAIS Ombud expects the firm to be approached first and allows six weeks for resolution, followed by a six-month referral window after the final response. Its official complaint route can assess jurisdiction; inclusion here does not establish that every CFD dispute qualifies.[45]

Copytrade connects an investor account to a published strategy. Investors can use an existing account or create one, inspect the provider’s commission and choose copying settings. Strategy providers need the stated $100 account balance to publish; their chosen commission changes apply to new investors. A strategy record or risk display is information about that strategy, not a promise that a follower will reproduce the same result.[43]

The deposit promotion awards optional 30–75% trading credit, capped at USD 20,000 per account. It is initially unavailable for withdrawal. On the fifth of the month, qualifying activity can convert a portion to real balance: up to 20% of bonus-generated spread/commission, capped at $4 per lot and the remaining credit. A separate Bonus 111 condition can reduce the reward rate. Withdrawals or internal transfers remove bonus equal to 30% of the moved amount. Credit is also removed when equity minus credit falls below half the credit balance; that change can materially reduce margin. The ordinary withdrawal and verification rules still apply after conversion.[15]

Bonus $150 is a separate seven-day programme starting with USD 15 credit and conditional additions. Credit is removed when the promotion ends; eligible profit is capped at USD 100. An instant partial route uses qualifying bonus lots multiplied by a company-selected reel coefficient and forfeits the remaining profit once approved. The full-profit route requires additional real trading; its summary formula subtracts eligible bonus lots, limited to half the required real lots, from profit divided by three. The detailed terms retain company calculation and approval rights. Review the displayed volume before choosing: real trades incur losses and costs, and completing a counter is not unconditional payment approval.[16]

The mobile app integrates trading, account administration, copy access and promotions. Its advertised AI assistant provides market analysis and navigation help; the page does not establish authority for the assistant to place discretionary trades. Signals and app notifications should likewise be distinguished from the separate permission granted when subscribing to a copy strategy.[7]

The current agreement permits automatic archiving after 45 inactive days with no positions or payments and a balance at most USD 5 (§4.8).[11]

An older help article describes three months without activity or login. Because the 8 October agreement uses a different trigger, the older period should not be relied on as a guaranteed retention window. Automatic archiving is separate from a recurring inactivity charge; the reviewed material does not establish a universal scheduled inactivity fee.[30]

Manual archiving requires closed trades and a balance below $0.01. It immediately disables trading, MetaTrader login and payments for that account. Restoration is available for seven days, after which the help article calls the archive permanent. Export or retain the needed records before choosing that action.[29]

Deleting the whole Personal Area requires closing positions and clearing account and wallet balances. The published process uses the registered email, approximate registration date, reason and a selfie with government ID. Withdraw remaining funds before requesting deletion; the alternative of consenting to a balance write-off is not equivalent to receiving a payout. Deletion also loses the associated statistics and promotional progress.[28]

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