Hang Seng’s securities service provides Hong Kong, Northbound Stock Connect and US dealing through Invest Express, online banking and telephone support. The current SimplyStock plan changes the cost model for younger customers: it charges only in a month with a trade and waives brokerage, custody and platform fees up to a defined monthly turnover cap.[1][2][3]
Accounts & headline costs
Sections ↑Account comparison01
Main routes
| Route | Published use | Principal condition |
|---|---|---|
| Standard securities | HK, Stock Connect and US securities. | Ordinary brokerage, custody, market and FX charges apply.Source 1Source 4 |
| SimplyStock | Customers aged 18–30 under the current page. | HKD 30 in a month with trading; zero named fees only up to HKD 300,000 total monthly turnover.Source 2 |
| Monthly Investment Plan | Recurring eligible HK stocks and ETFs. | From HKD 1,000 under the current page; plan execution terms apply.Source 5 |
| Securities margin | Margin available for eligible Hong Kong securities. | Not a universal facility for Stock Connect or US positions.Source 3 |
| IPO and IPO financing | Subscription and financing for eligible Hong Kong issues. | Handling, brokerage, levies, interest and allotment uncertainty remain.Source 6 |
Pricing & charges02
SimplyStock pricing
| Monthly total turnover | Monthly fee | Brokerage / custody / platform |
|---|---|---|
| HKD 300,000 or below | HKD 30 only in a month with a trade | Zero for eligible HK, A-share and US stock trading under the plan.Source 2 |
| Above HKD 300,000 | HKD 30 | Ordinary rates apply to excess/plan terms: HK/A 0.25% min 100; US USD0.015/share min15.Source 2 |
| No trade in the month | No HKD 30 trading-month charge under the current plan wording | Holding and account terms still apply.Source 2 |
Broker essentials03
Standard service essentials
| Measure | Value | Context |
|---|---|---|
| Standard HK digital brokerage | 0.25%; HKD 100 minimum | Ordinary rate referenced by the SimplyStock fallback.Source 2 |
| Standard A-share digital brokerage | 0.25%; RMB 100 minimum | Stock Connect statutory charges remain.Source 2 |
| Standard US brokerage | USD 0.015 per share; USD 15 minimum | Ordinary rate referenced by plan terms.Source 2 |
| Standard custody | HKD 25 monthly; HKD 15 for Prestige | No-holdings/no-trades exemption described in the fee material.Source 4 |
| Securities hotline | +852 2822 0228 | 24-hour hotline access; human trading availability follows market/service hours.Source 1 |
Products & platforms
Sections ↑Availability04
Markets and products
| Market / service | Published access | Boundary |
|---|---|---|
| Hong Kong shares and ETFs | Digital and telephone securities dealing. | Brokerage, stamp duty, levies and custody remain outside eligible plan waivers.Source 1Source 2 |
| Northbound Stock Connect | Eligible Shanghai/Shenzhen securities. | Limit orders only under the Invest Express order guide.Source 3 |
| US shares | Market and limit orders through supported channels. | US market, FX and settlement rules differ from Hong Kong.Source 3 |
| Monthly investment | Recurring plan across more than 100 eligible HK stocks/ETFs. | Minimum and eligible list can change.Source 5 |
| IPO / financing | Cash and financing subscription. | Handling fee is non-refundable even without allotment; financing adds interest.Source 6 |
Platforms & products05
Invest Express controls
| Feature | Hong Kong | Stock Connect | United States |
|---|---|---|---|
| Order types | Market, limit, at-auction, at-auction limit, stop loss | Limit only | Market and limitSource 3 |
| Alerts | SMS placement and cancellation notifications | SMS status where supported | SMS status where supportedSource 3 |
| Margin | Eligible HK stocks only | Not stated as available | Not stated as availableSource 3 |
| Order entry | 24-hour instruction entry; execution in market session | Market/session rules apply | Market/session rules applySource 3 |
Fees & holding costs
Sections ↑Pricing & charges06
Cost layers
| Layer | Treatment |
|---|---|
| Brokerage | Standard or SimplyStock plan rate.Source 2 |
| Custody | Monthly standard fee, with Prestige and inactivity/holdings conditions.Source 4 |
| Market levies and taxes | Continue under SimplyStock despite zero brokerage.Source 2 |
| Foreign exchange | US and RMB settlement can require conversion.Source 1 |
| Corporate actions / transfers | Current service charge table and instruction-specific costs apply.Source 4 |
Pricing & charges07
IPO charges
Scenarios08
Illustrative charges
| Example | Explicit component | Excluded |
|---|---|---|
| HKD 20,000 standard HK trade | HKD 100 minimum | Stamp duty, levies, spread and custody.Source 2 |
| 2,000 US shares standard | USD 30 | FX, regulatory fees, spread and custody.Source 2 |
| SimplyStock eligible month within cap | HKD 30 | Statutory charges, FX and investment risk.Source 2 |
Execution & trading rules
Sections ↑Specifications09
Execution controls
| Control | Published effect |
|---|---|
| 24-hour order entry | Instructions can be submitted outside market hours but execute only in the relevant session.Source 3 |
| Stop loss — Hong Kong | Supported in Invest Express; trigger does not guarantee the trigger price.Source 3 |
| Stock Connect limit only | Northbound orders use limit instructions.Source 3 |
| Margin | Restricted to eligible Hong Kong securities under the app description.Source 3 |
| Outage route | 24-hour securities hotline exists; public material does not promise every order can be placed at every time.Source 1 |
SMS notifications and app status help reconcile an order, but a notification is not a substitute for the contract note. After a connection failure, verify whether the instruction is pending, cancelled, partially filled or executed before sending another.[3]
Deposits, withdrawals & transfers
Sections ↑Transfer terms10
Cash and securities movement
| Area | Practical treatment |
|---|---|
| Settlement cash | Linked bank and investment accounts support market settlement.Source 1 |
| Unsettled proceeds | Can differ from cash available for external withdrawal.Source 1 |
| Monthly plan | Future purchases stop only when the plan is amended or cancelled; holdings remain.Source 5 |
| IPO financing | Financing capacity is not withdrawable cash.Source 6 |
| Securities transfer | Current transfer forms, asset eligibility and tariff should be checked before account closure.Source 4 |
SimplyStock’s fee waiver is not bonus credit, and IPO financing is not cash owned by the customer. Keep own cash, unsettled proceeds, financed subscription capacity and securities value separate when assessing what can be withdrawn.[2][6]
Protection & regulation
Sections ↑Protections & eligibility11
Entity and protection boundaries
| Area | Published evidence | Limit |
|---|---|---|
| Provider | Hang Seng Bank Limited. | A bank securities account remains exposed to market and issuer risk.Source 1Source 7 |
| Registered institution | Hong Kong banking and SFC framework applies to relevant investment activities. | Exact current SFC entry was not extracted in this pass; use official registers.Source 1 |
| Custody | Bank/nominee and market depository arrangements. | Custody is not insurance against stock-price loss.Source 4 |
| Margin / IPO financing | Secured borrowing and subscription financing. | Can create interest, margin calls or forced action; no blanket negative-balance protection inferred.Source 3Source 6 |
| Private insurance | No current per-client or aggregate securities policy was established. | Do not infer it from bank status.Source 7 |
Opening an account & support
Sections ↑Support and complaint routes
Securities hotlineTelephone
Complaint / feedback hotlineTelephone
Customer RelationsWebsite
https://www.hangseng.com/en-hk/contact/Source 7
Scope Email, e-banking and postal complaint routes; FDRC for eligible monetary disputes.
Hang Seng states acknowledgement within five business days or seven calendar days, whichever is earlier, and aims to reply within 30 days. No complaint test was performed.
Process12
Evidence to keep
| Issue | Record |
|---|---|
| SimplyStock fee | Age eligibility, enrolment, turnover and monthly charge.Source 2 |
| Order | Market, order type, time, SMS/status and contract note.Source 3 |
| IPO | Application, handling fee, financing and allotment result.Source 6 |
| Complaint | Acknowledgement, responsible staff contact and final response.Source 7 |
Additional services
Sections ↑Reference table13
Services beyond standard dealing
| Service | What it adds | Boundary |
|---|---|---|
| SimplyStock | Subscription-like pricing for eligible younger clients. | Age and turnover cap determine the benefit.Source 2 |
| Monthly Investment Plan | Recurring purchases from HKD1,000. | Future contributions and existing holdings are separate.Source 5 |
| IPO financing | Up to 90% subscription financing. | No allotment or return is guaranteed.Source 6 |
| Invest Express information | Market data, alerts and multi-market order entry. | Information tools do not create advice or guaranteed execution.Source 3 |
Company background & evidence
Sections ↑The facts14
Research context
| Measure | Value | Context |
|---|---|---|
| Provider | Hang Seng Bank Limited | Hong Kong licensed bank and securities-service provider.Source 1Source 7 |
| SimplyStock age | 18–30 | Current plan page; older promotional descriptions can differ.Source 2 |
| Complaint response | Aim within 30 days | Published general customer-relations process.Source 7 |
| Evidence boundary | Official product, fee and contact pages | No funded account, fill, withdrawal, transfer or support-response test.Source 3Source 7 |
- Headquarters
- Hong Kong
Legal entities & licences
These are source-dated records, not a blanket assessment of the broker. Read each issuer, identifier, status and scope together.
Hang Seng Bank Limited
No separate licence entry is recorded in this panel.
Additional Information
Sections ↑Reference table15
Checks before relying on a quoted condition
| Check | Why it matters |
|---|---|
| Contracting entity and region | Group brands, tariffs and protection rules do not automatically transfer to another legal company or country route.Source 1Source 2Source 3 |
| Order channel and market | Online, app, telephone and branch prices can differ; exchange and statutory charges can remain.Source 1Source 2Source 3 |
| Settlement versus withdrawable cash | A credited trade or deposit can be usable for trading before it is settled or eligible for bank withdrawal.Source 1Source 2Source 3 |
| Promotion or rate date | Temporary waivers, youth plans, interest rates and finance prices need the live eligibility period and cap.Source 1Source 2Source 3 |
| Transfer direction and asset eligibility | Incoming and outgoing transfers can use different forms, fees, timelines and treatment of fractions or unsupported assets.Source 1Source 2Source 3 |
This profile covers Hang Seng Bank’s Hong Kong securities service. It does not apply SimplyStock pricing to ineligible customers, treat IPO financing as cash, or assume that 24-hour order entry means continuous market execution.[1][2][3]
Sources & further reading
- Hong Kong, Stock Connect and US securities service Hang Seng Bank · Accessed 16 Oct 2026
- SimplyStock age, monthly fee, turnover cap and ordinary rates Hang Seng Bank · Accessed 16 Oct 2026
- Invest Express app features, order types and market access Hang Seng Bank · Accessed 16 Oct 2026
- Securities service charges and custody fee Hang Seng Bank · Accessed 16 Oct 2026
- Monthly Investment Plan minimum and eligible securities Hang Seng Bank · Accessed 16 Oct 2026
- IPO subscription and financing charges Hang Seng Bank · Accessed 16 Oct 2026
- Contact, complaint acknowledgement and escalation routes Hang Seng Bank · Accessed 16 Oct 2026
This profile reports dated public information, including broker-published services and terms. It does not independently test or guarantee execution, pricing or withdrawals. Inclusion is not an endorsement. Permissions and protections apply only to the named legal entity, service and client category; check the current official records and your contract.