Garnet Trade: account tiers, platform services and withdrawal conditions

Garnet Trade advertises five retail account categories with MT5 and Garnet Private access. The deposit tier changes headline spread and leverage; Zero additionally changes overnight-cost and product eligibility. Published figures are company terms, not independently measured spreads or execution results.[2]

The category FAQ advertises Zero’s swap-free category for three consecutive months within one year and excludes exotic currency pairs and cryptocurrencies. It does not explain the account’s treatment after that period or require the customer relationship to close.[6][5]

Activation guidance asks for a national ID, passport or driving licence and Face ID verification. Leverage changes depend on the account category and are requested through the assigned advisor.[7][8]

The FAQ permits one account; the agreement allows additional accounts in different currencies or classifications.[9][31]

The homepage excludes residents or citizens of Israel, the United States, Iran, Russia, Myanmar and North Korea. Acceptance elsewhere still depends on the account-opening checks and the applicable contracting company.[1]

The agreement additionally excludes Brazilian and Canadian citizens.[31]

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The instrument FAQ lists forex, international equities, stock indices, energy, precious metals and digital currencies, describing more than 160 instruments. The homepage instead advertises 200-plus and also mentions futures and synthetic indices. These are differing company descriptions, not a reconciled list of currently enabled contracts.[10][1]

The published margin guide directs clients to each instrument’s specifications, where required margin is shown for one lot. An account’s maximum leverage is therefore not a universal margin rate for every asset. Trading sessions are also in MT5 specifications; the help page ties their display to location rather than publishing one universal timetable.[12][13]

Four account categories advertise no separate commission; Zero instead uses an instrument-specific commission. Its page does not give the amount, volume unit or charging side, so a per-lot all-in comparison cannot be calculated from that offer alone. The Islamic description refers to eligible products.[5]

The pricing FAQ says spreads appear in Prices, while swap charges are in the product specification and expressed in USD for one lot. This supplies a charging basis but no fixed cross-market tariff: the live symbol, direction, size and applicable holding period are needed for a cash-cost calculation.[11]

The agreement permits collecting unpaid rolling fees from a card, with an indicative US$3 minimum, or closing positions if collection fails. For alleged Islamic-account abuse, it may revoke that status and close/reopen positions at current prices, with costs borne by the client.[31]

After twelve months without transactions, the agreement charges US$25 semiannually, limited to free balance; zero balance incurs no charge. Separately, Sunday MT5 archiving requires over 180 days without login, zero balance, no open positions and no activity. Support can restore archived accounts free.[31]

For unspecified extended inactivity, withdrawal conversion uses the last transaction’s exchange rate.[31]

Garnet Private is presented as a browser and mobile workspace with iOS and Android routes. It offers account management, chart-based trading and past-trade analysis, including profit-and-loss tables and performance views. The page says accounts synchronize across devices; it does not establish an export format, post-closure record access or server persistence for every local tool.[14]

MT5 Desktop is offered separately, with Expert Advisors and the MQL5 marketplace, signals and community. The existence of those ecosystem features does not prove that every robot or third-party subscription is authorized for a particular live account.[15]

The ECN page describes anonymous streaming execution without requotes, but also mentions both anonymous and disclosed last-look liquidity. These are the broker’s model descriptions, not a measured guarantee of fills, latency or absence of liquidity-provider rejection.[4]

The agreement prevents closing a trade for its first ten seconds.[31]

The site’s broad strategy-permission label should be read alongside that operating restriction. The public account materials inspected do not set out a complete symbol-by-symbol stop-distance, order-count or time-in-force schedule.[2]

The agreement instead sets Monday–Friday requests before 12:00 GMT+1 and conditional approval within two hours. Bank withdrawals must return to the originating account.[31]

These descriptions distinguish request access, approval and eventual receipt, but do not reconcile the two timing promises or provide a route-by-route settlement schedule. A request accepted in an app does not itself establish that money has reached a bank or wallet.[22][27]

The third-party funding FAQ directs the client to support and requires legal documents from the other account holder before proceeding. If the original bank account is closed, a separate FAQ describes advisor approval and identification of the alternative account holder. This should not be read as unrestricted permission to transfer through someone else’s account.[24][28]

Garnet Money is nonwithdrawable, nonconvertible margin collateral. The first withdrawal removes it. A withdrawal can therefore reduce account support by more than the cash amount paid out; credit should be separated from cash when assessing room for open positions.[29]

The campaigns page advertises 40% Garnet Money for cryptocurrency transfers and describes Garnet Risk Guard as a 20% loss refund on a selected index trade for each US$500 invested. It does not establish an insurer, complete claim rules, maximum payable amount or campaign end date. This promotional reimbursement is separate from Financial Commission protection and should not be treated as comprehensive loss insurance.[30]

The Comoros central bank’s 8 December 2025 notice says MISA lacks legal authority to issue financial licences. The notice concerns the issuer and does not name Garnet Trade.[33]

The agreement claims client-money segregation but identifies no bank.[31]

The Financial Commission is an independent dispute-resolution organization. Its fund applies to qualifying unpaid judgments when a member refuses payment or is removed without paying. It does not insure trading losses or a failed broker’s entire client base. The maximum is €20,000 per client; a shortage can reduce recoveries through equal distribution among claimants. Managed-account trading, synthetic non-market products and digital-currency-market complaints are excluded from the fund’s stated scope.[35]

The group page calls the protection €20,000 per case, while the scheme itself uses per client. The scheme’s scope and exclusions are the relevant qualification, especially where the broker also markets copy trading and digital currencies.[32][34]

The broker’s complaint form asks for personal and trading-account identifiers, a detailed description and signature, and directs submissions to Investor Relations. Its printed email differs from the current contact-page address, so the destination should be confirmed through the member ticket channel before sending identification documents.[38][37]

The Financial Commission requires the broker to receive the complaint first and normally have 14 days to respond. Its form asks for the dispute, loss calculation and supporting correspondence, but expressly says not to upload identity documents, bank/card details or account login information.[36]

The privacy policy says to stop using suspected compromised credentials and notify the broker immediately. It describes TLS, access controls and a personal-data-copy request. It does not establish a full recovery procedure, security-change withdrawal hold or trading-statement export.[40]

The contact page provides chat, member tickets and a callback request, but no authenticated alternative order-dealing procedure was established. A support callback should not be assumed capable of closing a position during a platform outage.[37]

Garnet Copy Trade automatically follows a leader, adjusting trade size and leverage according to follower settings. The page lets investors pause, resume or stop following and says funds can be added or withdrawn. It does not specify whether disconnecting closes existing positions, who manages residual exposure or when accrued fees settle.[16]

The master/investor FAQ says a commission is deducted after each profitable copied trade and credited to the master. It does not publish a universal percentage or a high-water-mark rule. Another FAQ still directs copy users to web.garnet.global, whereas the main site uses web.garnetprivate.com; the active enrollment route needs confirmation.[17][18]

MAM is a separate master-account service with five allocation modes, including lot and proportional-equity allocation. The page describes partial closes, pending orders, stops and targets, and US$100 to activate a live account. It does not establish the individual manager mandate, exit procedure or fee agreement.[19]

Garnet Plus supplies signals, technical analysis, news, an economic calendar and educational videos. The Prime page adds tailored studies, tutorials and mentoring, and advertises MT5 FIX API trading. Public credentials, permission scopes, rate limits and withdrawal authority were not established for that API label.[20][3]

The contract defines its counterparty as Garnet Trade Ltd.[31]

The AML policy uses Garnet Trade Dooel Skopje and reference HY01223069, while its registered-address line says Garnet limited dooel skopje. Those are company-published descriptions; the documents do not establish the ownership or liability relationship between these names and the contract company.[39]

The current contact office is at Blvd. 8-mi Septemvri 3/4-74, Skopje 1000, North Macedonia. The separately named Australian representative should not be substituted for the company in a client’s signed contract.[37]

The AML policy says customer and transaction records are retained for five years after the relationship ends or a transaction occurs. That internal retention statement is different from an entitlement to a downloadable five-year trading archive.[39]