Accounts and access
Sections ↑The main FXEM site and the linked classic site describe different platform and company contexts. The main site publishes a Mauritius client agreement and advertises MT5, while the classic site names an SVG company and MT4. Their account conditions should not be pooled into one offer. The main account comparison is also inconsistently rendered: its indexed primary text contains King, Caesar and Emperor terms, whereas direct access currently shows their names without the complete matrix. The prices below are therefore identified as published indexed terms requiring confirmation in the actual account. The complete contract provides firmer detail on cash, records and delegated authority.[1][12][2][9]
At a glance01
Published indexed account pricing
| Item | Terms and implications |
|---|---|
| King | Spread floor 1 pip; zero trading commission; minimum-deposit cell 100.Source 2 |
| Caesar | Spread floor 0.7 pip; zero trading commission; minimum-deposit cell 500.Source 2 |
| Emperor | Spread floor zero; commission cell US$3; minimum-deposit cell 1,000.Source 2 |
| Unit caveat | The deposit cells do not clearly specify a currency, and the US$3 commission cell does not define per-side versus round-turn treatment.Source 2 |
At a glance02
Account settings in that matrix
| Item | Terms and implications |
|---|---|
| Currencies | USD and EUR are listed.Source 2 |
| Leverage range | 1:1 to 1:400, with tiered margin indicated.Source 2 |
| Minimum size | 0.01 lot; maximum size is instrument-specific.Source 2 |
| Verification status | The matrix is available through the indexed official page, but its detailed cells were not consistently visible in direct retrieval on the review date.Source 2 |
At a glance03
Client eligibility
| Item | Terms and implications |
|---|---|
| Age | At least 18 or the legal age in the client’s country.Source 1 |
| Published exclusions | Includes the US, Japan, Russia, North Korea, Iran and Myanmar; in Canada the footer specifically names British Columbia, Quebec and Saskatchewan.Source 1 |
| Other exclusions | The full footer lists additional countries and says the list is not exhaustive. A worldwide acceptance claim would be inaccurate.Source 1 |
Markets and platforms
Sections ↑At a glance04
Current and classic platforms
| Item | Terms and implications |
|---|---|
| Main site | MT5 desktop, web and mobile routes, with forex and CFDs across shares, indices, commodities, metals and energy.Source 1Source 12 |
| Classic site | MT4 and a different ECN-account presentation under the SVG company disclosure.Source 1Source 12 |
| Transfer assumption | Cross-linking the sites does not prove that an existing account, open position or protection automatically migrated between the two entities.Source 1Source 12 |
At a glance05
Orders and platform tools
| Item | Terms and implications |
|---|---|
| Advertised order types | Market, limit, stop and trailing-stop orders.Source 2Source 3Source 9 |
| Automation | The account FAQ describes Expert Advisors; broker restrictions on abusive latency strategies still apply.Source 2Source 3Source 9 |
| Device scope | Mobile monitoring does not establish that a desktop EA or trailing-stop process continues running with the desktop terminal offline.Source 2Source 3Source 9 |
Fees and ongoing costs
Sections ↑At a glance06
Commission and financing
| Item | Terms and implications |
|---|---|
| Account pricing | King/Caesar show zero trading commission; Emperor shows US$3 with an incomplete unit.Source 2Source 7 |
| Swap-free availability | The indexed matrix marks King/Caesar available and Emperor unavailable; the overnight page does not support calling every account swap-free.Source 2Source 7 |
| Current rates | Obtain the actual instrument financing, commission unit and any swap-free replacement charge before trading.Source 2Source 7 |
At a glance07
Currency conversion
| Item | Terms and implications |
|---|---|
| Base currency | The contract permits GBP, USD, EUR or another agreed currency; the current account comparison lists USD/EUR.Source 9Source 2 |
| Different-currency deposits | Converted into the account’s base currency unless otherwise agreed.Source 9Source 2 |
| Rate and markup | Section 13.6 permits a company-selected reasonable exchange rate plus a markup; no universal numerical markup is specified.Source 9Source 2 |
At a glance08
Inactivity and unclaimed balances
| Item | Terms and implications |
|---|---|
| Ordinary inactivity fee | A current numerical inactivity tariff was not established in the inspected main-site contract and legal pages; that is not a confirmed zero fee.Source 9Source 5 |
| Six-year rule | For retail money, the contract permits ending client-money treatment after six years without balance movement if reasonable efforts cannot trace the client.Source 9Source 5 |
| Scope | This long-unclaimed-balance provision is different from an ordinary monthly inactivity charge.Source 9Source 5 |
Orders, margin and execution
Sections ↑At a glance09
Margin figures in the indexed table
At a glance10
Published order limits contain a unit defect
| Item | Terms and implications |
|---|---|
| Order count | The conditions page states up to 100 orders, including pending orders.Source 3 |
| Trade size | It states a maximum of 30 standard lots per trade.Source 3 |
| Conflicting equivalent | The same page calls 30 lots equivalent to US$300,000; that does not reliably reconcile with the stated standard-lot label.Source 3 |
| Actionable limit | Use the instrument’s actual contract size and platform order limit; do not derive cash exposure from that inconsistent example.Source 3 |
At a glance11
Order acceptance
| Item | Terms and implications |
|---|---|
| Permitted channel | Platform instructions and telephone instructions where the firm permits them.Source 9 |
| Indicative quote | A verbal or displayed indication is not itself a binding executed trade.Source 9 |
| Binding execution | The agreement requires acceptance, execution, recording and confirmation by the firm.Source 9 |
| Abuse review | Latency exploitation can lead to correction or revocation under section 27.Source 9 |
Deposits, withdrawals and balances
Sections ↑At a glance12
Deposits and account ownership
| Item | Terms and implications |
|---|---|
| Methods | Bank wire or another method the firm specifies; cash is not generally accepted without agreement.Source 9Source 10 |
| Charges | The client bears third-party transfer costs and any applicable method-specific company fee.Source 9Source 10 |
| Compliance | The AML policy permits identity, ownership and source-of-funds checks.Source 9Source 10 |
At a glance13
Ordinary withdrawals
| Item | Terms and implications |
|---|---|
| Request | A positive cash balance can be requested, subject to open exposure and other obligations.Source 9 |
| Contract route | Section 13.4 specifies a return payment by bank wire; the actual available route should be confirmed before funding.Source 9 |
| Currency | Normally the account base currency unless another currency is agreed in advance.Source 9 |
| Deadline | The inspected contract does not establish a single ordinary-withdrawal processing deadline.Source 9 |
At a glance14
Reasons money may remain unavailable
| Item | Terms and implications |
|---|---|
| Open losses and margin | The firm can withhold funds needed for losses, current margin or reasonably anticipated future margin.Source 9Source 10 |
| Other obligations | Actual or contingent liabilities can reduce the amount payable.Source 9Source 10 |
| Dispute or documentation | An unresolved relevant dispute or missing required documents can delay payment.Source 9Source 10 |
At a glance15
Refunds have a different procedure
| Item | Terms and implications |
|---|---|
| Covered situations | The policy addresses cases such as incorrect, duplicate or unauthorised payments and service-related refund requests.Source 11 |
| Time limit | Refund processing may take up to 30 business days from approval.Source 11 |
| Starting point | Approval is not the same as the date a client first asks for a refund.Source 11 |
| Withdrawal distinction | This refund timetable should not be used as the ordinary cash-withdrawal timetable.Source 11 |
At a glance16
Refund destination and disputes
| Item | Terms and implications |
|---|---|
| Contact | [email protected] with the relevant payment and account information.Source 11 |
| Destination | Normally the original payment method, unless an alternative is arranged.Source 11 |
| Chargebacks | The policy allows account suspension while a chargeback or payment dispute is investigated.Source 11 |
Regulation and client protection
Sections ↑At a glance17
Main-site entity disclosure
| Item | Terms and implications |
|---|---|
| Mauritius | The agreement and footer identify Empire Markets Limited and claim FSC licence GB22200699.Source 1Source 4Source 9 |
| Address change in public material | The current footer gives Nalletamby Road, Morcellement Boucan, Phoenix; the older agreement still prints Sterling Tower, Port Louis.Source 1Source 4Source 9 |
| UAE affiliate | The footer separately identifies Empire Markets Financial Services LLC and claims licence 20200000254.Source 1Source 4Source 9 |
| Verification limit | No directly retrieved current authority record resolved every licence/activity claim; a UAE affiliate reference does not establish the permission or protection of the Mauritius account.Source 1Source 4Source 9 |
At a glance18
Classic-site registration and UK trademark
| Item | Terms and implications |
|---|---|
| SVG company | The classic site names Empire Markets LLC, registration 1985 LLC 2022.Source 12Source 13Source 1 |
| Authority scope | The SVG FSA notice explains that it does not license or regulate forex/binary-options brokerage; incorporation is not a forex dealer licence.Source 12Source 13Source 1 |
| UK trademark | UK00003769330 is presented as a trademark registration. It does not establish FCA investment authorisation.Source 12Source 13Source 1 |
At a glance19
Retail client money
| Item | Terms and implications |
|---|---|
| Segregation | Section 14.1 says retail client money is held separately from the firm’s money.Source 9 |
| Third-party holdings | Funds may be placed with a bank, exchange, clearing house or intermediary for a transaction or margin requirement.Source 9 |
| Interest | No interest is payable unless separately agreed.Source 9 |
| Counterparty risk | Segregation does not establish that every bank or intermediary failure is insured.Source 9 |
At a glance20
Professional money is treated differently
| Item | Terms and implications |
|---|---|
| Title transfer | Section 14.2 transfers ownership of professional/eligible-counterparty margin money to the firm as security for obligations.Source 9 |
| Segregation | That money is not held under the contract’s client-money rules or segregated from the firm’s own money.Source 9 |
| Insolvency | The client ranks as a general creditor for the transferred money.Source 9 |
| Category decision | A claim of universal segregation would therefore misdescribe the published contract.Source 9 |
At a glance21
Negative balances
| Item | Terms and implications |
|---|---|
| Normal-market safeguards | The contract says some platforms aim to prevent deficits, but the safeguards can fail.Source 9 |
| Review | A negative balance should be referred to the trade audit team; any adjustment is at the firm’s discretion.Source 9 |
| Exclusions | Force majeure, certain fees or breaches, credit arrangements and professional categories are among the exceptions.Source 9 |
| Conclusion | The terms do not establish unconditional negative-balance protection or insured capital.Source 9 |
Support, records and complaints
Sections ↑At a glance22
Account statements and confirmations
| Item | Terms and implications |
|---|---|
| Information | The contract describes ticket numbers, execution rates, margin, profit/loss and open/pending positions through the platform or secure site.Source 9 |
| Update target | Normally available within 24 hours after account activity.Source 9 |
| Reports | Daily, monthly and yearly reports can be generated; the client is required to generate a statement at least monthly.Source 9 |
| Alternative delivery | Paper or emailed statements/confirmations can be requested in writing.Source 9 |
At a glance23
Short objection deadlines
| Item | Terms and implications |
|---|---|
| Trade confirmation | The contract requires written rejection within two business days of platform posting or dispatch, subject to its error provisions.Source 9 |
| Monthly statement | The two-business-day period runs from the first day of the next month for platform-only statements, or from dispatch where paper/email delivery was elected.Source 9 |
| Practical implication | Check records promptly; a missing statement should not be left until an annual review.Source 9 |
At a glance24
Complaints and interrupted access
| Item | Terms and implications |
|---|---|
| Complaint | The website offers a complaint form; the contract says the detailed complaint procedure is available on request.Source 9Source 8 |
| Evidence | Keep the account, trade and communication records supporting the issue.Source 9Source 8 |
| Telephone orders | The contract contemplates telephone dealing where applicable, but the inspected pages do not establish a dedicated authenticated outage-dealing number or operating hours.Source 9Source 8 |
Additional services
Sections ↑At a glance25
Social trading
| Item | Terms and implications |
|---|---|
| Platform | The social-trading page identifies MT5 as the supported platform.Source 6 |
| Function | Followers can copy trades and choose allocations; strategy providers can receive a share of generated profits.Source 6 |
| Unspecified detail | The public page does not establish one universal fee rate or the exact handling of open copied positions when following stops.Source 6 |
At a glance26
Revoking delegated authority
| Item | Terms and implications |
|---|---|
| Written instruction | Section 19.15 requires written notice to revoke or vary a Limited Power of Attorney.Source 9Source 6 |
| Effective time | Normally two working days after receipt, unless the firm agrees to a shorter period.Source 9Source 6 |
| Continuing responsibility | The client remains liable for instructions before revocation becomes effective and for positions still open.Source 9Source 6 |
| Copy-service distinction | Do not assume that clicking unfollow is the same as revoking every separately granted power of attorney.Source 9Source 6 |
Company and operating history
Sections ↑At a glance27
Changes and termination
| Item | Terms and implications |
|---|---|
| Assignment | The agreement provides at least ten business days’ written notice of a transfer or assignment.Source 9Source 12Source 1 |
| Client termination | The client can terminate by written notice; the firm can subsequently close open positions under the contract.Source 9Source 12Source 1 |
| Company termination | Normally five business days’ notice; immediate termination exceptions also apply.Source 9Source 12Source 1 |
| Migration evidence | The cross-linked main/classic websites do not establish that a particular client accepted a transfer between the named companies.Source 9Source 12Source 1 |
Legal entities & licences
These are source-dated records, not a blanket assessment of the broker. Read each issuer, identifier, status and scope together.
Empire Markets Limited
MauritiusSource 9
No separate licence entry is recorded in this panel.
Important terms and limitations
Sections ↑At a glance28
Items requiring the actual account schedule
| Item | Terms and implications |
|---|---|
| Price and sizing | Deposit currency, Emperor commission unit, current leverage and the inconsistent 30-lot example.Source 2Source 3Source 9Source 6 |
| Legal category | Exact counterparty, licence/activity scope and retail versus professional money treatment.Source 2Source 3Source 9Source 6 |
| Cash and delegated access | Ordinary withdrawal timetable, relevant fees and the effect of cancelling copying or an attorney’s authority.Source 2Source 3Source 9Source 6 |
Sources & further reading
- Current FXEM website and entity footer Empire Markets / FXEM · Accessed 27 Oct 2026
- King, Caesar and Emperor account comparison Empire Markets / FXEM · Accessed 27 Oct 2026
- Trading conditions and order limits Empire Markets / FXEM · Accessed 27 Oct 2026
- Regulatory disclosures Empire Markets / FXEM · Accessed 27 Oct 2026
- Current legal-document index Empire Markets / FXEM · Accessed 27 Oct 2026
- Social trading description Empire Markets / FXEM · Accessed 27 Oct 2026
- Overnight positions and swap-free availability Empire Markets / FXEM · Accessed 27 Oct 2026
- Complaint contact form Empire Markets / FXEM · Accessed 27 Oct 2026
- Current linked client terms and annexes Empire Markets Limited · Accessed 27 Oct 2026
- AML/CTF policy, version July 2023 Empire Markets Limited · Accessed 27 Oct 2026
- Refund policy Empire Markets Limited · Accessed 27 Oct 2026
- Linked classic FXEM site and SVG identity Empire Markets LLC · Accessed 27 Oct 2026
- FSA jurisdictional statement on forex licensing in its February 2026 notice; named warning concerns unrelated HorizonCFDs Financial Services Authority, Saint Vincent and the Grenadines · 2 Feb 2026 · Accessed 27 Oct 2026
This profile reports dated public information, including broker-published services and terms. It does not independently test or guarantee execution, pricing or withdrawals. Inclusion is not an endorsement. Permissions and protections apply only to the named legal entity, service and client category; check the current official records and your contract.