Accounts and opening requirements
Sections ↑Start with ownership and the source of investment money, then consider products and service tiers. A personal or beneficiary account is not an accredited-investor classification, and reaching Gold or Diamond rewards status does not automatically authorise borrowing. The Singapore account is also distinct from other country-specific FSM businesses.[3][5][27][1]
Reference table01
Ownership and service routes
| Attribute | Personal account | Beneficiary account | Corporate account |
|---|---|---|---|
| Purpose | An individual’s investment account | A main holder invests for a named beneficiary under the account terms | Investment account for a company or other approved corporate applicantSource 3Source 4 |
| Opening evidence | Identity, address, tax and customer information; MyInfo where eligible | Main-holder records plus beneficiary identity or birth documentation | Corporate application and entity/authorised-person documentationSource 4Source 3 |
| Digital access | Web and app; MyInfo-assisted route for eligible applicants | Separate beneficiary account administration | Authorised access is governed by the corporate mandateSource 2Source 3 |
| Product access | Product, funding-source and appropriateness conditions apply | Do not assume every personal-account product is available | Product and mandate approval applySource 3Source 19 |
| Financing | Separate accredited-investor application; not automatic | Do not infer eligibility from the main holder’s account | Subject to corporate eligibility, approval and security documentsSource 5Source 18 |
Reference table02
Application and activation
| Topic | Published terms and practical effect |
|---|---|
| Identity | The opening FAQ distinguishes Singapore/Malaysia NRIC from passport documentation for other applicants. Names and identifiers must agree across the application and supporting records.Source 4 |
| Address evidence | Recent qualifying statements or correspondence are requested where electronic information is insufficient; the published manual-route guidance uses a three-month recency test.Source 4 |
| Published timing | The personal application advertises a short completion process. A complete manual submission received before 5:30 pm on a business day is generally processed by the next business day, subject to verification. This is not a guaranteed approval time.Source 2 |
| Non-resident applicants | Nationality, residence, tax status and product distribution rules can affect access. A Singapore account does not automatically transfer permissions from an account in another FSM jurisdiction.Source 4Source 1 |
| CPF and SRS | Eligible investments can use the supported CPF/SRS routes. Agent-bank arrangements and product eligibility remain separate from ordinary funded-cash trading.Source 7Source 6 |
| Accredited investors | The classification has financial eligibility, supporting-evidence and consent requirements. Request the current criteria and opt-in consequences; a membership tier is not a substitute.Source 5 |
Products and platforms
Sections ↑Reference table03
Investment services and their boundaries
| Service | What it provides | Scope to keep separate |
|---|---|---|
| Listed securities | Stocks and ETFs on the supported exchanges | Market, account and order eligibility; CDP-linked selling is not general direct-CDP buyingSource 1Source 7 |
| Unit trusts | Self-directed fund orders and supported regular savings plans | Sales charges, fund-level expenses and platform charges are separateSource 6 |
| Bonds | Supported bond dealing and custody/transfer services | Credit, liquidity, minimum denomination and platform-fee conditionsSource 26Source 28 |
| MAPS | Discretionary managed investment portfolios | A managed mandate, not a screen that merely copies another user’s ordersSource 20Source 19 |
| Cash Account | Supported cash balances for investment and settlement | Investment cash arrangements are not the same product as an ordinary bank depositSource 13Source 28 |
| Auto-Sweep | Managed short-duration cash/fund portfolios in supported currencies | Indicative yield is not a guaranteed deposit rate or capital guaranteeSource 15 |
Reference table04
Platform and currency distinctions
| Topic | Published terms and practical effect |
|---|---|
| Web and mobile | Account opening, holdings and investment services are available through the documented web and app routes. Check the function itself rather than assuming every web workflow is reproduced identically in the app.Source 3Source 18 |
| Cash currencies | The Cash Account page lists SGD, USD, HKD, CNH, MYR, AUD, CAD, CHF, EUR, GBP, JPY and NZD. A supported balance does not establish that every instrument settles in that currency.Source 13 |
| Personal CDP link | The Singapore service describes linking an individual CDP account for selling eligible securities. New cash purchases and CPF/SRS holdings follow their own custody arrangements.Source 7Source 12 |
Fees and holding costs
Sections ↑Reference table05
Selected listed-security brokerage
| Instrument/market | Published brokerage | Basis and exclusions |
|---|---|---|
| SGX stocks | S$8.80 per transaction | Standard commission; exchange, settlement and applicable GST charges are additionalSource 7 |
| SGX ETFs | S$3.80 flat | Do not apply the stock rate to ETFsSource 8Source 7 |
| US ETFs | US$3.80 flat | Later ETF pricing supersedes the percentage ETF wording in the older US commission announcementSource 8Source 9 |
| Hong Kong ETFs | HK$38 flat | Exchange and statutory charges remain separateSource 8 |
| US stocks | 0.08%; minimum US$3.80 | Published stock schedule; confirm the live order estimate and any account-specific concessionSource 9Source 1 |
| Hong Kong stocks | 0.08%; Gold/Diamond HK$50 flat pricing described | Check account tier and current minimum/other charges before order submissionSource 1 |
Reference table06
Fund and managed-cash costs
| Topic | Published terms and practical effect |
|---|---|
| Fund platform fees | The pricing page lists quarterly fixed-income fund rates of 0% or 0.05%, and other-fund rates of 0% or 0.0875%, depending on the stated account/tier conditions. CPF and Diamond exemptions must not be generalised to every product.Source 6 |
| Fee calculation and collection | Fund platform fees use daily average assets and quarterly billing. Collection can use qualifying cash/sweep balances or redemption of eligible investments under the stated priority; insufficient cash does not necessarily cancel the fee.Source 6 |
| Fund expenses and taxes | A zero sales charge does not remove the fund’s own operating expenses. Applicable GST is separate from the quoted platform fee.Source 6Source 28 |
| Auto-Sweep portfolio fee | The Auto-Sweep page describes 0.05% per quarter. Underlying investment risk and disclosed expenses are separate from the headline yield.Source 15 |
| Bond transfer charges | The bond FAQ distinguishes its transfer service charge from accrued platform fees and charges imposed by the receiving/sending institution.Source 26 |
Reference table07
Concessions: record the dates and conditions
| Topic | Published terms and practical effect |
|---|---|
| Young-investor SGX offer | For 5 October–30 November 2026, the offer describes S$5 cashback against S$8.80 standard SGX stock brokerage for investors born on or after 1 January 2000. The resulting S$3.80 figure is a conditional net cost, not a new universal tariff.Source 10 |
| Transaction counting | The youth offer applies its own daily/amalgamated-transaction and payout conditions. Confirm eligibility before assuming each fill attracts another rebate.Source 10 |
| ETF regular savings | The February 2026 service overview advertises zero processing fees and entry from S$50 for eligible ETF RSPs. Ordinary sell orders, currency conversion and fund expenses remain different costs.Source 11 |
| SGX market data | The Singapore investing article describes a 20-level market-data concession through the end of 2026. It should not be presented as an undated permanent entitlement.Source 7 |
Execution, orders and risk controls
Sections ↑Reference table08
Orders, settlement and execution
| Topic | Published terms and practical effect |
|---|---|
| Hong Kong validity | The documented Hong Kong GTD order service supports validity of up to one month. Validity does not guarantee an execution or a single fee across several trading dates.Source 12 |
| Fills across dates | The order update warns that executions on different days can attract separate brokerage. A multi-day order is not necessarily charged as one same-day transaction.Source 12 |
| Singapore settlement charges | The published SGX update passes through relevant settlement-instruction charges. Check the order/contract note rather than treating brokerage as the complete exchange-trade cost.Source 12 |
| Conversion buying power | Currency conversion can make funds available for investment before they are eligible for withdrawal. Conversion settlement and bank remittance remain separate stages.Source 14 |
| Product-level execution | Fund dealing points, bond quotations and exchange-traded orders have different pricing and execution mechanics. The broker’s general web/app availability is not evidence of one execution rule for every product.Source 28Source 19 |
| Unestablished advanced limits | A current comprehensive public schedule of simultaneous orders, modification rates and per-device persistence was not recovered. Material strategy-dependent limits should be confirmed for the specific product.Source 12Source 23 |
Reference table09
Optional product financing
| Topic | Published terms and practical effect |
|---|---|
| Eligibility | Product financing is a separately approved service for qualifying accredited investors. It is not an automatic overdraft attached to every Cash Account.Source 1Source 5Source 18 |
| Credit and collateral | The published privileges article describes a standard S$300,000 limit and reviewed limits up to S$3 million with the relevant bank linkage. Availability is constrained by both approved credit and eligible collateral; neither amount is a promised approval.Source 17 |
| Investment scope | The guide describes eligible funds, bonds, stocks, ETFs, cash and sweep holdings as potential collateral. Eligibility, valuation and haircuts depend on the facility documents.Source 18 |
| Rates and currencies | The financing article contains dated rate illustrations, not a guaranteed current borrowing rate. Obtain the current currency-specific rate, spread, collateral multiplier and notice provisions before borrowing.Source 17 |
| Margin calls and security | Review the signed pledge/security terms, top-up deadlines and liquidation rights. No universal public margin-call percentage is asserted here for all holdings or facilities.Source 19Source 18 |
Deposits, withdrawals and transfers
Sections ↑Reference table10
Deposits and Cash Account operation
| Topic | Published terms and practical effect |
|---|---|
| Transfer identification | Use the published bank route and identify the correct investment account. Funding ownership and origin may require proof; an unmatched transfer can be delayed.Source 13 |
| Local funding | FAST/PayNow crediting is described as typically around 30 minutes in the relevant workflow, not an unconditional guarantee during bank checks or service disruption.Source 13 |
| Foreign-currency transfers | Telegraphic transfers and linked-bank workflows have currency and cut-off differences. Bank/intermediary charges can apply even where the platform does not levy an incoming fee.Source 13 |
| Uninvested balance | The Cash Account page states no minimum balance or lock-in. Withdrawal still requires available, settled funds and an accepted bank destination.Source 13Source 14 |
| Internal transfers | Moving money between products or account arrangements does not create a new external contribution for promotional purposes. Ensure the intended account and ownership route is selected.Source 27Source 3 |
Reference table11
Auto-Sweep withdrawals: two stages
| Topic | Published terms and practical effect |
|---|---|
| Product distinction | Auto-Sweep is a managed investment portfolio. Redemption to cash and transfer from cash to a bank are separate operations.Source 15 |
| SGD minimums | The published SGD arrangement describes a S$50 opening/withdrawal amount and S$100 top-up amount; currency-specific terms must be checked separately.Source 15 |
| Cut-off | The FAQ uses a 10 am Singapore-time cut-off for the documented redemption process. Holidays, exceptional volumes and checks can extend the quoted timing.Source 16 |
| Bank verification | The FAQ distinguishes a verified SGD bank route from an unverified one, with same-business-day versus up-to-two-business-day processing in the specified workflow.Source 16 |
| International bank receipt | Overseas remittances can take longer, including up to five business days in the documented cases. Intermediary handling is outside a same-day redemption estimate.Source 16 |
Reference table12
Investment transfers
| Topic | Published terms and practical effect |
|---|---|
| Evidence and forms | Transfer-in instructions depend on instrument, existing custodian and account ownership. Recent statements and the correct provider form are required; a general estimate is not a guarantee for every transfer.Source 25 |
| Bond-transfer timing | The bond FAQ gives different CDP estimates—approximately four to six weeks incoming and up to twelve weeks outgoing. These are not stock-transfer or cash-withdrawal targets.Source 26 |
| Accrued obligations | Transferring investments does not automatically extinguish accrued platform charges or another provider’s exit fees.Source 26 |
Client protection and complaints
Sections ↑Reference table13
Regulatory and client-asset framework
| Topic | Published terms and practical effect |
|---|---|
| Singapore operator | The contracting business described here is iFAST Financial Pte Ltd, not an unrelated overseas FSM or iFAST bank company.Source 1Source 30 |
| Official register | The MAS directory lists the entity and relevant licensed activities, including securities/investment dealing, fund management, financing and custody roles. Check the precise current permissions for the service.Source 30 |
| Custody and client money | The company describes Singapore depository/clearing arrangements and client cash held through designated banking arrangements. Legal title, beneficial ownership and the selected product’s custody chain should be read together.Source 1Source 13Source 12 |
| No investment-value guarantee | Issuer default, market losses, foreign custody and counterparty or liquidity risks are not removed by the entity’s regulatory status. Auto-Sweep is not presented as insured principal.Source 28Source 15 |
| Dispute route | iFAST states that it is a FIDReC member. Complain to the firm first; the referral deadline, claim limit and outcome are explained below.Source 1 |
| Insurance evidence | No separate insurance policy guaranteeing all investment balances was established. Deposit-insurance treatment of a bank product must not be transferred automatically to securities, funds or managed portfolios.Source 28Source 13 |
A complaint about an investment service and a report of misconduct serve different purposes. For an eligible dispute with the Singapore operator, FIDReC provides mediation and, if necessary, adjudication. The case must fit its jurisdiction; an investment performing badly, without another relevant complaint, is not enough.[32]
Reference table14
FIDReC escalation for eligible Singapore disputes
| Issue | Practical terms |
|---|---|
| Before referral | Give iFAST the opportunity to resolve the complaint. Refer within six months after receiving its final reply; keep that reply and the complaint record.Source 31 |
| Claim amount | Mediation has no monetary claim ceiling. For claims filed from 1 July 2024, adjudication is capped at S$150,000 per claim; this is a dispute limit, not investment insurance.Source 32 |
| Effect of an award | An accepted adjudication award binds the financial institution. A dissatisfied consumer may reject it and pursue other legal avenues.Source 33 |
Account support and records
Sections ↑Reference table15
Service access, authentication and recovery
| Topic | Published terms and practical effect |
|---|---|
| Client hotline | +65 6557 2853. The hotline notice publishes Monday–Friday 8:30 am–10:30 pm and Saturday 8:30 am–12:30 pm, excluding public holidays.Source 24 |
| Dealing and written enquiries | The company lists +65 6439 8008 for its night-dealing desk and [email protected] for client enquiries. A service number does not guarantee acceptance of every order type by phone.Source 1 |
| Office versus telephone hours | The client-services office is listed at 50 Raffles Place, #36-01, Singapore Land Tower, with shorter weekday office hours. The correspondence address differs.Source 1 |
| Password recovery | The FAQ provides digital-token/OTP-supported recovery. Loss of existing verification can require additional identity checks and a materially slower manual process; do not assume a universal immediate reset.Source 21 |
| Outage procedure | Record the account, instrument, order identifier and error, then use official support/dealing routes. A product-wide guaranteed outage execution or compensation protocol was not recovered.Source 1Source 24Source 23 |
Reference table16
Records, dormancy and account exit
| Topic | Published terms and practical effect |
|---|---|
| No-login dormancy | The dormant-account FAQ uses 24 months without login. This is a different test from no trades or no cash movements.Source 22 |
| Reactivation | Eligible Singapore personal accounts can use the documented Singpass process. Other routes can require current identity/address records and signed forms; corporate requirements differ.Source 22 |
| Due-diligence restrictions | Incomplete or outdated customer information can restrict purchases, deposits and scheduled investments while permitting specified redemption/withdrawal or transfer-out operations. This is not necessarily permanent account closure.Source 22 |
| Managed-account reports | The indexed MAPS terms distinguish monthly portfolio reporting from individual trade-by-trade contract notes. Self-directed account records should be checked separately.Source 19 |
| Export and post-closure access | A complete public matrix of downloadable tax reports, file formats and access after closure was not established. Save relevant statements and confirm record retrieval before closing or moving the account.Source 19Source 25 |
| Account termination | Closing the account, cancelling an RSP and redeeming a managed portfolio are different instructions. Obtain confirmation that standing orders, financed obligations and accrued charges have been resolved.Source 19Source 18 |
Tools, automation and additional services
Sections ↑Reference table17
Automation, managed investing and rewards
| Topic | Published terms and practical effect |
|---|---|
| ETF RSP | The eligible regular-savings service starts from the published S$50 amount. A scheduled purchase is not guaranteed when funding, product or customer-information checks fail.Source 11Source 22 |
| MAPS | The platform offers managed portfolios from the advertised S$500 entry level and several risk profiles. The signed discretionary mandate governs allocation, rebalancing and redemptions.Source 20Source 19 |
| Stopping a service | Turning off a future savings instruction does not by itself sell existing holdings. Exiting a managed mandate requires the applicable redemption/termination process and settlement of remaining obligations.Source 19 |
| Loyalty tiers | The rewards page describes Ruby below S$100,000, Silver from S$100,000, Gold from S$200,000 and Diamond from S$500,000, subject to its asset and account-aggregation rules. These are commercial tiers, not regulatory client classifications.Source 27Source 5 |
| Referral points | The programme describes 5,000 referral points under qualifying conditions and a later crediting process. Points are not a withdrawable cash deposit and the reward terms can change.Source 27 |
| API and AI boundary | An examined research article discloses AI-assisted preparation with human review. That does not establish an autonomous trading service or a public retail API with order authority. No such account-permission specification was recovered.Source 29Source 23 |
Company background and evidence
Sections ↑Reference table18
Identity and evidence notes
| Topic | Published terms and practical effect |
|---|---|
| Operator and registration | iFAST Financial Pte Ltd; Singapore company registration 200000231R as published by the firm. Its regulated activities can be checked independently in the MAS directory.Source 1Source 30 |
| Brand history | The firm traces Fundsupermart to 2000 and FSMOne to 2016, with FSM Global branding introduced on 11 February 2026. Older FSMOne document titles can therefore refer to this continuing Singapore platform.Source 1 |
| Source selection | This review prefers current product-specific pricing and operating pages. Dated promotions remain dated, and an older ETF percentage commission has not been substituted for the later flat-fee schedule.Source 8Source 9Source 10 |
| Contract retrieval limitation | Relevant indexed investment-terms passages were available, but a complete rendered version was not recovered during this session. Unseen notice periods or cross-product rights have not been invented.Source 19 |
| Review scope | Public documentary review as of 13 October 2026. No account was opened, funded or traded, and no support response or withdrawal completion was tested.Source 1 |
Legal entities & licences
These are source-dated records, not a blanket assessment of the broker. Read each issuer, identifier, status and scope together.
iFAST Financial Pte Ltd
| Issuer & identifier | Recorded status | Date & scope |
|---|---|---|
| Monetary Authority of SingaporeOfficial MAS entity record 1082 | Authorised | Checked 13 Oct 2026Official entity-directory evidence; product-specific permissions and client eligibility remain separate.Source 30 |
Sources & further reading
- About FSM Global and iFAST Financial FSM Global Singapore · Accessed 13 Oct 2026
- Personal account application FSM Global Singapore · Accessed 13 Oct 2026
- Account ownership choices FSM Global Singapore · Accessed 13 Oct 2026
- Account opening and supporting documents FSM Global Singapore · Accessed 13 Oct 2026
- Accredited-investor classification FSM Global Singapore · Accessed 13 Oct 2026
- Fund platform fees and pricing structure FSM Global Singapore · Accessed 13 Oct 2026
- Singapore trading: account and fee distinctions FSM Global Singapore · Accessed 13 Oct 2026
- Flat-rate ETF commissions FSM Global Singapore · Accessed 13 Oct 2026
- US stock commission announcement FSM Global Singapore · Accessed 13 Oct 2026
- October–November 2026 young-investor promotion FSM Global Singapore · Accessed 13 Oct 2026
- 2025 turnover and current ETF savings-plan service FSM Global Singapore · Accessed 13 Oct 2026
- HKEX and SGX order and fee changes FSM Global Singapore · Accessed 13 Oct 2026
- Cash Account currencies and funding FSM Global Singapore · Accessed 13 Oct 2026
- Cash services and conversion FSM Global Singapore · Accessed 13 Oct 2026
- Auto-Sweep accounts FSM Global Singapore · Accessed 13 Oct 2026
- Auto-Sweep redemption and bank withdrawal FSM Global Singapore · Accessed 13 Oct 2026
- Product-financing privileges FSM Global Singapore · Accessed 13 Oct 2026
- Guide to the margin facility FSM Global Singapore · Accessed 13 Oct 2026
- Investment account terms and conditions FSM Global Singapore · Accessed 13 Oct 2026
- Managed portfolios and platform services FSM Global Singapore · Accessed 13 Oct 2026
- Password, PIN and authentication recovery FSM Global Singapore · Accessed 13 Oct 2026
- Dormant accounts and due-diligence restrictions FSM Global Singapore · Accessed 13 Oct 2026
- Online security FSM Global Singapore · Accessed 13 Oct 2026
- Hotline service arrangements FSM Global Singapore · Accessed 13 Oct 2026
- Transfer-in service FSM Global Singapore · Accessed 13 Oct 2026
- Bond transfers and charges FSM Global Singapore · Accessed 13 Oct 2026
- Rewards and referral programme FSM Global Singapore · Accessed 13 Oct 2026
- Risk disclosure statement FSM Global Singapore · Accessed 13 Oct 2026
- Example of AI-assisted research disclosure FSM Global Singapore · Accessed 13 Oct 2026
- MAS Financial Institutions Directory: iFAST Financial Pte Ltd Monetary Authority of Singapore · Accessed 13 Oct 2026
- FIDReC complaint filing and time limit FIDReC · Accessed 15 Oct 2026
- FIDReC jurisdiction and claim limits FIDReC · Accessed 15 Oct 2026
- FIDReC mediation and adjudication process FIDReC · Accessed 15 Oct 2026
This profile reports dated public information, including broker-published services and terms. It does not independently test or guarantee execution, pricing or withdrawals. Inclusion is not an endorsement. Permissions and protections apply only to the named legal entity, service and client category; check the current official records and your contract.